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Course Hero review: Unauthorized charges 196

T
Author of the review
5:21 pm EST
Review updated:
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Don't use their service, it is really unhelpful. Customer service is very bad and they charged me $84 instead of $7 month payment.

Dec 01, 2019 8:47 pm EST
Course Hero customer support contacts
Address

1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Thanks for contacting us on Complaints Board. We would be happy to assist you with your inquiry. Please email us at support@courseherol.com or dial 888-634-9397 for live agent assistance, and we are available 24 hours a day.

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Customer Support
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

196 comments
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DJ SHINE 254 (Shine the dj)
US
Nov 19, 2022 7:24 pm EST

I am trying to login my account getting error of Bad Request.

I have a lot of unlocks available. guide me on what to do now.

Please help.

Email. mutij800@gmail.com

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N8AN
US
Nov 19, 2022 8:22 pm EST

Hi, upon logging in from my google account, it says "Bad Request"

What should I do.

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Karnika Ratra
US
Nov 19, 2022 8:45 pm EST

Hey,

I am not able to log in to it. Two days back my coursehero subscription got renewed. But it is showing 0 unlocks and 0 expert help, why?

I have subscribed to course hero then why the hell I am not able to use it.

Why is it showing 0 access

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Engr achilles
Tabaco, PH
Nov 22, 2022 8:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My account is not locked yet I can't withdraw my money

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Eric Loch
US
Nov 22, 2022 10:47 am EST

I am trying to login my account getting error of Bad Request.

I have alot of unlocks available. guide me what to do now.

Please help.

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syer
selangor, MY
Nov 22, 2022 4:26 pm EST

Please kindly delete my recently uploaded file ECONOMY QUESTIONS.pdf ECONOMY 415 UNIVERSITI TEKNOLOGI MARA because it contains several of my private information.

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Mona20
US
Nov 25, 2022 11:21 pm EST

I didnt do any unusual activity on my course hero account. I can prove to you that my account is legit and true . I already provided proofs like IDs ,email address and phone number that connected to my account . But still theres no response from the course tutor support. They send email last Nov 23,2022 . I really need to get my hard work earnings and to continue my job as a course hero tutor. Thanks

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Sabahat Bashir
US
Nov 26, 2022 11:23 am EST

I am having BAD REQUEST error while signing in. Please sort this issue as I need help in my assignment ASAP

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Chen Corpuz
US
Nov 29, 2022 2:59 am EST

Good day!

I am requesting to delete all my uploaded files in course hero because I do not get the consent of my professor to upload them. It might get me in trouble.

I would greatly appreciate it if you could erase all my uploaded files, and I sincerely request this in your good office. Many thanks and keep up the good work!

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willy writters
US
Nov 29, 2022 8:52 pm EST

I am getting bad request error when I try to log in.

Email: willywritters@gmail.com

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Aezyll Barrios
PH
Nov 30, 2022 9:51 am EST

Its been a 2 weeks since I requested for the change of my sms verification number since I won't be able to receive sms code from now on. My sim card was lost. I can't withdraw my earnings. I sent my email last November 15, 2022 and it hasn't been resolved.

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Mona20
US
Dec 03, 2022 9:18 am EST

Good Day !

I received an email coming from a tutor support that I did unusual activity that violates the terms of use which lead to temporary disable. I already send and follow the instructions that they send to me in order to re enable my account . But still rign now theres no reply .

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Harsh Vishnoi
US
Dec 06, 2022 10:18 am EST

The tutor support team won’t replied me yet of my any email

My probation period has been ended

Still they won’t give me an access of my account

Please @complaintsboard help me

There is my hard earn money please enable my account ASAP

Email id:- vishar1316@gmail.com

Phone No:- [protected]

Please give me an access to my account ASAP

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R123A
Louisville, US
Dec 06, 2022 6:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Course Hero signed me up for the wrong subscription and I need a refund or change to the monthly subscription. When I sign up, I clicked the one month but as I was paying it switch to the yearly which I can't afford.

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Paul Wambui
US
Dec 13, 2022 2:11 am EST

I am trying to login it says bad request. my email is paulkieru005@gmail.com

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Shairene Pamintuan
US
Dec 14, 2022 2:56 pm EST

l found a message from the courshero tutor suppport that they detected suspicious behaviour from my courshero tutor account, so it has been disabled till l provide supporting documents of a 10 sec video and other details. after the submission of the documents required, my the issue has not been resolved.

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Ilm Fazil
US
Dec 14, 2022 3:14 pm EST

When I am trying to login using my Gmail, it says "Bad request." I cant login to the account, I do have unlocks available as well.! please do check and get my login back!.

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Queen B 2216
US
Dec 18, 2022 8:28 am EST

Unable to sign in with Google. I had 3 unlocks left and now unable to use them. I have tried logging in and resetting my password and still noting appeared. I even tried to create a new account, but it said I already had an existing account and needed to log in

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Just Lisa
US
Dec 18, 2022 11:53 pm EST

I've been trying to log in for three days. But it just keeps saying that my email address and password are incorrect, even though they are, and when I try to log in with Gmail, it just says bad request.

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wwddes
US
Dec 25, 2022 9:56 pm EST

I wonder why I can't get an answer to my question. It doesn't move on to the finding tutor level.

12/17/2022

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Maria Janelle A. GELITO
US
Dec 31, 2022 1:29 am EST

I cannot verify my phone number when I ask the tutor questions. Can you please help ASAP? I need it today

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Sy Sy0005
US
Dec 31, 2022 2:23 am EST

I have a subscription. I sent a tutor a question but it keeps saying awaiting verification. I verified my number but now it is saying get more help .

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Danil Shiju
US
Jan 04, 2023 11:43 am EST

I would like to remove document I uploaded since I have not deleted my name nor the teacher name therefore if it maybe possible I would like to remove the name and re-upload the document. The former teacher has strictly asked to get rid of there name and I need to remove this before I get in much problem with the curriculum chairs.

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Hazel Bucia
US
Jan 04, 2023 9:10 pm EST

My account was locked due to maximum verification phone number attempts. I can't withdraw my earnings and can't answer questions, can you please help me with this?

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Fabbie
US
Jan 09, 2023 7:57 pm EST

I accidentally posted this private document and I don't want to expose this to a wider audience. Kindly delete this document. Thank you

https://www.coursehero.com/u/file/104311961/DEDICATIONdocx/

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A1B2C3D45678
TAYABAS, PH
Jan 25, 2023 6:16 am EST

I have accidentally uploaded documents from my thesis into course hero and now I really need to remove it because there is a problem with my plagiarism check. It was my fault for not double checking the documents before I upload. So, please can you help me remove those documents because I only have a few weeks before my defense.

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step504
Lowa, US
Jan 25, 2023 1:48 pm EST

as from date 13 of dcecember 2022 I am trying to login to my account and it keeps on saying "BAD REQUEST" please help me the account had more 1000$ pending payments please.

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vikash kumar maury
US
Jan 28, 2023 2:25 pm EST

On my account anuj5218@gmail.com got this problem, that they temporarily disabled my account because they identified unusual activity on the account i already give 10 sec video but my account is not reactivate please help

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riam sheshe
New york, US
Jan 29, 2023 9:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have uploaded a document and the school want the document to be deleted as soon as possible.I really need to remove the document before the university's top level management takes action. I asked course hero to remove it, but no measures have been taken as of yet.The document name is business IA first draft

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Amazing Things
US
Jan 31, 2023 10:03 am EST

For the second time this month, i have not received any of my withdrawals from coursehero. Whenever i click withdraw money, it says “unexpected error occurred please refresh the page and try again” when i refresh the page, my earnings are gone. They are showed as “cashed out”, whereas I don’t receive anything in my paypal.

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Karen Arias
Tarlac, PH
Feb 01, 2023 12:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Good day. I tried withdrawing my tutor reward, so it says, 'Failed and try refreshing the page'. So I did refresh the page, and upon doing so, my available balance became 'ZERO' but when I checked my PayPal account, the money wasn't there. I hope you can help me with this. Thank you.

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James Delasho (Ichigo Kurosaki)
US
Feb 02, 2023 3:36 am EST

On Wednesday, January 26th, I uploaded a question for a tutor to answer, and when I submitted it said Action is required. Follow the steps below. Verify your phone number I entered my phone number and a code, but it's taking forever to verify

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Danish sajjad
US
Feb 04, 2023 11:24 am EST

im getting bad request when i try to login my coursehero using my gmail account. It works when i try to login with a different email. I have also tried clearing cache and browsing

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77339911
apple valley, US
Feb 04, 2023 4:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

jan 28 2023

i am trying to pay for my subscription but payments are not going through znd yet i have money in my card

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MagistrateWaterPuppy59
bangalore, IN
Feb 05, 2023 1:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I did withdrawal of $127 dollar and it showed the error and verification of code was done . money deducted but didn't come into my Paypal account kindly help into it. kindly look into it asap . will i get my money back or not . please help

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vinay badoni
US
Feb 08, 2023 11:30 pm EST

I am trying to login my account getting error of Bad Request.

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KrishSiva
Coimbatore, IN
Feb 11, 2023 12:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Today I withdrew money from my course hero wallet. It showed me, "Something went wrong, please refresh and try again."

I did the same. But I haven't received a balance on my PayPal account. In my wallet, it shows money has been withdrawn.

Can someone help me

WIthdrewed on 4th feb 2023, Saturday.

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Renee Tinney
Peoria, US
Feb 12, 2023 1:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I’m trying to log into my course hero account, but it’s saying there is no email

Registered with course hero, so I must’ve made a typo when creating my account for my email… how do I reset that? I need help asap! The payment already went through, but I don’t have any access to my account.

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LochiaRubra
US
Feb 15, 2023 4:47 am EST

I need all of the uploaded files in my account deleted because my university have asked me to do so as it was still considered part of their intellectual property. My account name is LochiaRubra. Please delete all documents uploaded since I started my account.

Thank you

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Wilbert Tan
US
Feb 15, 2023 12:17 pm EST

Hello, I am trying to log in to my CH account but I can't log in due to a bad request. I am using my Gmail account (wilbertan0@gmail.com).

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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
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    +1 (650) 454-0742
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    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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