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Course Hero

Course Hero review: Unauthorized charges 196

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Author of the review
5:21 pm EST
Review updated:
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Don't use their service, it is really unhelpful. Customer service is very bad and they charged me $84 instead of $7 month payment.

Dec 01, 2019 8:47 pm EST
Course Hero customer support contacts
Address

1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Thanks for contacting us on Complaints Board. We would be happy to assist you with your inquiry. Please email us at support@courseherol.com or dial 888-634-9397 for live agent assistance, and we are available 24 hours a day.

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Customer Support
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

196 comments
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Chambie
US
Feb 18, 2023 10:16 pm EST

Good day! I am a tutor at CourseHero. I tried to log in today, but it said "BAD REQUEST." I use my Gmail account to log in. Can you please help me with this?

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ibrahim zeinaldein
Dubai, AE
Feb 22, 2023 6:06 pm EST

i send 4 questions for medical, until now no answer for more than 3 days, why like this

i pay for nothing.

I sent an email to IT support but received no response; this is extremely disrespectful.

i need my money back urgent is fake .

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Sunil Kumar Verma 521
US
Feb 22, 2023 10:57 pm EST

I am not able to login my account. It's displays the email and password entered was incorrect. But I am 100% sure everything is correct. Still not able to login

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17R11A0494 TEJAVATH VINAY PRASHANTH
US
Feb 25, 2023 8:52 pm EST

still before one hour i was able to login my tutor account but iam unable to log in i dont know why its happening while logging in im getting that bad request i have lot of dollars i need to with draw my money please help me out and even i have 70% of helpfull rating i request u to plzz help me out

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Larynx
US
Feb 26, 2023 10:13 am EST

Hi, please help me fix my account. I want to change my paypal account for withdrawal. The account setting is not working. And also I cannot add my number. It says that I Need to contact or file a complaints. I hope someone will settle this account settings error. Thank you!

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lrmcabanillas
DAVAO CITY, PH
Feb 26, 2023 7:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Confirmation#[protected]

I am trying to use the ask tutor feature, I still have 40, trying for 3 days now but their website won't let me. I've tried contacting course hero for 3days now, I've filed a need help at their support section since 02-18 but never heard a word from them. see attached photo.

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Chitti09
Atlanta, US
Feb 28, 2023 2:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am not able to log in to my Course Hero account after entering the correct login credentials.

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Hannah Kaminski
MILWAUKEE, US
Mar 01, 2023 5:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi I see facebook login is temporarily unavailable and unfortunately my Facebook is so old that the original email used I cannot access to get a new password to login. Was just inquiring if this issue is going to be resolved soon?

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Lanxi Du
US
Mar 04, 2023 8:32 am EST

I cannot log in to my account. What should I do?

Neither the phone nor the computer can log in to my account.

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Diondrea Buster
US
Mar 04, 2023 10:25 am EST

I am unable to login to CourseHero using my facebook login. I keep getting an error that the app isn't active. I pay for this service using my facebook login and it is imperative that I have access to this site to complete assignments that are due presently.

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Antonio2x
US
Mar 11, 2023 5:27 pm EST

It says bad request everytime i try to log in using my email address.

monday 27 february 2023

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Tutorteacher
US
Mar 11, 2023 7:09 pm EST

Please help me withdraw my earnings. I can't receive code.

PWP8DP-4537Q

PWP885-7GK6V

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sahel123
dubai, AE
Mar 11, 2023 11:50 pm EST

i am a student at a school which has asked me to delete the file i have uploaded since it is affecting my plagiarism index. Please help me delete this at the earliest otherwise i may fail my course. this is the file in question. https://www.coursehero.com/u/file/184965826/TOK-ESSAY-FIRST-DRAFTdocx/

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Flora Dayag
Davao, BT
Mar 12, 2023 1:15 am EST

Hi please help me about my coursehero due to this error

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Clinton Lo
US
Mar 12, 2023 1:39 am EST

i cannot login through facebook; my facebook account is tszfunglo@rocketmail.com

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rnbomagat
brentwood, US
Mar 20, 2023 9:53 pm EDT

I am trying to log in to my google account and it keeps saying "bad request" i need my unlocks to assist me in completing my assignments. please help.

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Ghost1477
Mar 29, 2023 2:31 am EDT

Please note I cannot file a DMCA as I do not own the rights to the document and I am not the original owner of it.

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Sandra Gayatree58 Balakrishna
US
Apr 02, 2023 5:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have joined for 1 week but I find the service shoddy refund promised 79.90 but I paid about 120 usd, so when do I get my $, please process asap, I cannot seem to access any documents freely after a week and again asking for $ for unlocks, this company shoumd be banned. Signed up Week 2 March, Cancel Week 3 March

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Onini
US
Apr 02, 2023 1:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello this has been happening for a month and I can’t log in anymore to Coursehero now it just says bad request every time I try to login in with my google account email! Please fix! My email is: nerdloveseverything4life@gmail.com

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Sarah May
US
Apr 02, 2023 2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's been two weeks now that I can't log in to my account. Whenever I try to log in, a "Bad Request" message will appear.

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S Cnda
US
Apr 02, 2023 5:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am trying to login my account and every time I am trying so an error of Bad Request is appearing on screen.

I have a lot of unlocks available. Please guide me what should I do now.

Please help.

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Rk Cruz
US
Apr 02, 2023 9:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Last time I have received an email regarding about some security issues and that I cannot at least withdraw my earnings of $183.00 which I worked very very hard about it. All I wanted was to withdraw my earnings. Please help me fix the problem. I worked hard for it night and day then this happens to me?

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sneha Latha
US
Apr 03, 2023 1:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I cannot log in my account in my Gmail account. I try to reset and forget the password but i cannot receive email from the support group.

Please help me. msnehajmd2003@gmail.com(tutor account)

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Judy Anne Chan
US
Apr 09, 2023 12:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My tutor access has been removed by course hero since March 14, 2023. They informed me I have violated their policy but they cannot provide the specific questions or items that have the violations. They just insisted that I have violated their policy. I have asked them to provide the screenshot of the item but they cannot provide it.

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irham
US
Apr 09, 2023 12:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

for email (novachronojulius0302@gmail.com)

keep showing (bad request)

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Ghost1477
Apr 09, 2023 4:26 pm EDT

I used to have a course hero account and uploaded a document that belonged to another student, and I would like it taken down before anything negative happens. This is the document in question. https://www.coursehero.com/file/167694658/Unit-1-UCSIC-Annotated-Bibliography-docx/

Thank You.

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jasmine Loso
Redmond, US
Apr 15, 2023 8:31 am EDT

I am trying to login my account through my gmail email, and i keep getting error of Bad Request.

I have a lot of unlocks available. guide me what to do now. i really need help

Please help.

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kimenjuivy
nairobi, KE
Apr 15, 2023 11:17 pm EDT

i have been recieving a bad request error while trying to login to my account,,,,now this has happened to 2 accounts please help

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Samantha Sharp
US
Apr 16, 2023 8:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I cannot log into my account so please delete it and discontinue any future charges immediately!

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Leo Miguel
US
Apr 19, 2023 6:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am trying to login my account getting error of Bad Request.

I'm using my gmail account to log in but it didn't work.

Please help.

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Narjot kaur
Brampton, CA
Apr 23, 2023 2:40 pm EDT

hi, actually some of my documents were uploaded in course hero without my permission. when I saw my documents I was surprised. I want to immediately remove my documents because there are some of the documents have my personal information , my address, emails, phone number and certificates.

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gman23
Fairmont, US
Apr 23, 2023 11:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello,

My tutor application has been pending for over 3 weeks. I emailed support to see if there was an update and they could not give me any additional information besides what I already knew. It has been much longer than what is stated on the website to approve me. Can you help with this?

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Onini
US
Apr 24, 2023 8:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wont let me log back into my account after MANY months now and Im not sure why…please help my email address is: nerdloveseverything4life@gmail.com

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Kyla sour
US
May 06, 2023 6:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I click login as a google and it sayas bad request i already apply the possible method to fix it i change browser ang until now nothing changes

pls do an asap action

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Onini
US
May 06, 2023 11:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wont let me log back into my account after MANY months now and Im not sure why…It always says bad login request…please help my email address is: nerdloveseverything4life@gmail.com

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Khun 21
US
May 08, 2023 12:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am trying to withdraw my 100+$ earning from coursehero. I followed the procedures correctly and when entering my verified number, the system will always pop up with problem with verification. Many users has issue on this since last year. They will also lock my account for unknown reasons.

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htet san
US
May 08, 2023 5:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

shinmonsan99@gmail.com can't log in at the moment, so please help me

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Gurkamal Buttar
US
May 10, 2023 7:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

bad request error showing while log in

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Evon Jia Xin Lee
US
May 13, 2023 1:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Beware of this company! They brought your credit card info and bill on it!

I never use their services before. However, they able to get my credit card info and charged on it TWICE. Luckily I checked my statement and reported to bank.

ALWAYS CHECK YOUR BANK STATEMENT!

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Kyla sour
US
May 15, 2023 5:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i recieved a email saying that my account was permanently closed due to its violation but idon open my account often and i keep messaging course hero and the answer i get is not necessarily to my questions . pls fix your communication in your tutor

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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
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    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
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    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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