Course Hero review: Yearly prepaid subscription/tutor questions

Hello Lauren - Thank you for contacting us with your concern about your account. As previously mentioned by the agent which you were working with SMS rules are in place for every account and based on a number of factors there were some issues with your account passing the check.

We want you to be able to utilize the service, as this is what you want to do and we want you to be satisfied with both the service we offer and the support we provide. On the back end we are working with engineering to look into this further. An Agent from the team should be reaching out to you again shortly to follow up on this matter with you directly.

In terms of your request for a refund after 6 months of service / time has passed I wanted to clarify - Course Hero only offers the $9.95 price if you utilize the whole year of service (which I know you are wanting to do as well).

Should a member decide to cancel the 1 year subscription there are the following options:

If it is cancelled during the first month, we can downgrade the account to a one month membership for the single month price and refund the difference back to your original form of payment.

Should a member decide to cancel during months 2 or 3, we are able to downgrade the account to the three month membership and refund the difference between the two prices.

Should a member decide to cancel after the 3 month they would pay more for the individual months than the entire year, so no refund would normally be offered.

Please rest assured we are working on this to try and resolve for you in the best way possible. Please keep an eye on your inbox.