Courts Malaysia
Reviews and Complaints

Today (14 Jan 2014), my family and I went to the newly opened Courts Mammoth in USJ 1. There are two experiences that we encountered during our visit there. I was looking for Courts Malaysia on FB but I cannot find it. So I am going to posted it here since I found it through the Google search engine.

Firstly, the gimmick that the newspaper posted out is far different that the one they offer in Courts. They written half price, but did not state the term and condition in it. We are supposed to sign up for 5 years payment plus with the 2.4% monthly? That came up to RM 4, 000+ for a RM 2, 399 handphone. They even dare the say to their customer if they buy from the sales person directly outside of Courts (which in my point of view they are supposed to promote the Courts product), they will offer a cheaper price. Are they even allowed to say that whereas they are actually working for Courts?! (FYI, I am not angry with the gimmick made, I know it is a way of marketing but promoters saying that to buy product directly from them and not through Courts? This I cannot accept as to me, if you are working for a company (Courts), promote what the company has instead of saying such things to customer).

Secondly, there is this employee, Mohd Aris or Haris, if I am not mistaken, was very rude to my dad. First thing first, by the rule of thumb, customer are always right and never ever argue with your customer. This person acclaimed by him is from the carpenter department. He even spit in front of us. How RUDE was that?! He even wanted to a body check when we did not buy anything from there when my dad wanted to exit through the side door due to it was raining quite heavily and our car was parked near the side door. That is why my dad wanted to exit through there to fetch the car and fetch us from the Courts front entrance. That also, the above said employee would not allow and wanted the security to do a body check. Are they even allowed to do body check on the customer?! It is a disgrace and what if a lady wanted to exit there as well? Do a body check on her?! Come on, people will sue for sexual harassment definitely.

So people, next time, I advice don't believe whatever Courts posted online or newspaper what they say about half price products, easy payment, etc... they are just gimmick to earn extra money.

Another thing, Courts if you want to hire people, please teach them on how to be ethical and well manner to their customer. I am sure next time if this happens, more complains will be made against this Courts Mammoth branch.

My pymt has never been overdue until a day before I was supposed to make pymt (every 27th) I received this very annoying text msg from a personal number claimed that I had an overdue pymt and they wanted to send someone who they appoint as reposessor to my house and office. I called the courts mammoth call centre & they person who received the call said they never send such kind of text to cust. I hung up unsatisfied with the answer. The very next mrng I received another text with the same harrassing content this time send with 5 digits number. Once again this company had denied it. Just now, there's once collection clerk who refused to introduce herself askd me for the pymt and when I ask again about the threated she just keep pushinge for the pymt. This really get me very angry & I want any further action taken to those who texting me such threat and also the company who allows their employees to do so. I come from a collection dept myself. This is not a proper way to get your pymt.

I have ordered air cond for my room 5 days ago. I have actually paid the amount for the air con plus the delivery and installation charges. The sales person in charge at the time, his name is Hafizi, was advicing me no other extra charges aplicable, even was informing me, I have to pay the delivery changes and installment charges upfront in order to prevent the delivery guys to charge me anything additional. But upon installation period, the delivery plus installment guys was asking for additional payment as they claim there will be always additional charges for the internal wiring and also for the air cond host if its more than 10 feet. I called that particular branch to clarify, the person who answer the call, a lady, didn't even ask what is my issue, she just take my ic number then ask me wait for the person who sell me the item to get back since he is not in at that point of time. I was explaining to her that the installment guys are here and I need clarification on the issue immediately. She told that this is how courts works. Then when I started to point out why they never advice on this previously while I was buying the air cond, she just said I don't know about this, you have to refer to the sales person and then she just hang up the phone. God, its really frustrating experience! I do not mind to pay extra but at least they should give me warning first! I feel so cheated and regretting my decision to get an air cond from there. The way they are treating the customer really snap my nerve. How could you hang up on the customer? What kind of customer service is that? They never give us the due respect, we are paying aren't we. They treating us like we are taking the stuff without paying! I would still accept if she tries to apologize, but none given! This is the first and last time im purchasing anything with courts mammoth! Really bad and very rude services! I really wish my voice is heard!

Bought my entire house furniture with this company about 1 and half month ago and yet to receive any calls or delivery. Finally they call up for delivery but saying some items has been discontinue. Sales person does not even know how to note down customer phone number correctly and giving the reason of can't reach customer line. Been directed here and there for some of their vendor and warehouse workers.

Company website banner clearly stated (3-5 Work-day Delivery) - THIS IS NONSENSE
I would never ever go for this company again! Would not recommend anyone buying from this company.

I just want to express my deepest disappointment to your services.
I have purchased a bedroom set through courts and DHL has taken ownership of the logistics for this company. It's a disgrace to see how disorganized your company can be. I have so far received 3 appointments for delivery for the past 3 weeks. The first call was a disappointment already. The agent is trying to convince me mentioning that the delivery will take another 3days because they will need to transport the furniture to Ipoh. When I told them that the delivery address is in KL they apologized and mentioned that the goods will be delivered the next day. I waited but no signs of my goods. Then after I took the initiative to call courts, I found out even they have no idea what is going on. Then someone from DHL called n mentioned that they will deliver on the weekend 11-Nov-2012. So I waited again. But no signs of delivery. More than 3 weeks passed. A guy by the name Logen called and mentioned the furniture will be delivered on Thursday. I waited patiently but cheated again. I have come to an understanding that courts can not help me. I am personally writing this letter of complaint today. If it doesn't not hear back in 48 hours, I will be taking things to the next level. I will be going to the consumer affairs office for legal action

membeli set sofa bernilai RM5000+... semasa penghantaran terdapat kecacatan pada 1 unit sofa (koyak). Telah membuat aduan di courts mammoth cawangan seremban, negeri sembilan, malaysia Pembelian telah dibuat sebelum hari raya puasa tahun ini.
Nama saya Norzita bt Mat Ali no kp [protected], no akaun [protected].

I received a billion of calls from this man PRABA [protected] a debt collector regarding on my outstanding monthly payment. he really rude and always disturb me during the office hour by calling my office line. he also trying to reach me by calling and disturbing my office mate and trying to get my boss number. it was really annoying and disrupt my official duties. I have discussed with the customer service on outstanding debt and agreed to pay for a certain ammount but still this PRABA haunted me.

I bought a an msi lap top for my brother on the 6th of February at courts mammoth cheras.

my first purchase at courts mammoth cheras.

I paid a deposit of RM 250 and was told the lap top can be collected in a few days time.

What irked me was on the day that my brother wanted to collect the laptop, the 8th of September, he paid the outstanding amount and was nonchalantly told to find the sales rep himself to get the lap top.

No assistance was offered! no directions or information as to where he can locate the sales rep was offered. He called to inform me of the situation, where i, then called courts.

The first call was at 4.58 pm.

surprise, surprise, the "extremely friendly" courts staff, transfered my call and hung up on me. "so professional!"

the second call was at 5.01 pm

I called again, upset now. and directly told the staff who picked up that I called a few minutes ago and someone hung up on me. after I finally got thorough although I had to wait a few minutes on the line. the person on the line sounded bored and uninterested in my request for assistance. I asked if she could page or call the sales rep (its their staff, for heavens sake) repeated in the same bored tone that I have to call the sales person (their staff!) myself.

my congratulations to the lady who answered my call and the staff who hung up on me, all the courts mammoth cheras representative who answered my request for assistance, what a "stellar show" of customer service. I am in a service based and customer centric business line too, and I know as well as anyone knows, basic courtesy, and treat your customers politely and with respect, you represent the company and not just yourself.

hope courts will do something about this.

I bought a fridge, sofa and washing machine from Courts Mammoth Kota Damansara (Infront Tesco). Their delivery guy called saying they will arrive on saturday 12 noon... I told him ok... I only free 9-1pm only. Its a new house, I need to purposely go there at 12noon... waited until 12.30... they never came... I called him, he didn't answer my call. I called the salesroom guy... he said will check for me. OK... after 15min, the salesguy called me and say the delivery need to be postponed to 4pm...! I say can not, I told him i'm not free after 1pm... so ended up arrange for sunday 12 noon on the next day... again I went to the new house but no delivery guy there... the same process repeated again... I called up the salesguy... he answer me need to postponed to 4pm... why they agreed on 12 noon earlier? twice? what are they doing? expect customer to wait there whole day for them?..

so now they say will "arrange asap"... lol... it means nothing to me anymore... they can change their mind on the last minute... whoever planning to buy from this Kota Damansara Courts, think twice... until now after a week... no call from them.

Whoever plan to call their delivery guy can skip it cause he will never answer your call.. don't waste your time buying from them.

I bought a set of Sofa and a fridge from Courts Mammoth Shah Alam on Friday 11Dec 2009, after finish making the full payment, they inform me that they will send the goods to my house in less then 5 days time, but after waited for more then 1 week the sofa and the fridge is never send to me. I called to the staff in charge, she said she doesn’t know and she is waiting for the transportation company to call her. With such excuse, if the transportation company doesn’t call her, I worry that I will never get my things. I regretted that I buy from Courts Mammoth, a worst, I made the full payment. Now I have no choice but to wait and wait.

I've bought a fridge and a washing machine in Courts Mammoth Miri, Sarawak on Monday. It was suppose to be sent to me on Teusday afternoon and I even bought the DISPLAYED washing machine hoping they will send it as fast as it should, plus, they said the fridge is in stock.

Sadly, I havent received the goods up until now - Wednesday and I havent received any news from Courts Mammoth Miri of my case. I've waited every lunch hour (Teusday & Wednesday) waiting for my things to arrive and frustatingly it never did. I've tried to contact the staff and the MANAGER but seems like he always be gone like 3hours in the afternoon for whatever reason I don't want to know.

Why they hv to take so many days just to send a fridge and the DISPLAYED washing machine in 12km distance house? I believe Courts Mammoth is an 'international' company but sadly, the standard is way below par even for local furniture store..

The incompetency of Courts Mammoth Miri staffs and manager had seriously wasted my time.