Courts Malaysia
Reviews and Complaints

I bought "back care 800 tilam queen spring" on 18 jun 2017 at aeon bukit mertajam branch. Until right now, I still unable receive the good which taken almost 2 weeks. Every day, I was kept on chasing when can I get the good? The branch seller was answer me, he can’t get the status from puchong which they not answering his call. He also told me he did send email to kl, but couldn’t get the answer. Just wondering? Is this a way to selling product without unknown the delivery status? How to fulfil customer need? I wish the customer service teams / management can look into seriously to improve on it. Else, this is not good impression for customer which show not care! Meantime, I wish able to know how soon I can get my good?

We bought refrigerator for RM1.5Kon 22th June 2017 at Kajang, we paid them cash, with delivery charge also, when we asked the salesperson, he/she said that they will deliver the refrigerator on the next day (23rd June), the driver will contact us as soon as possible, he/she said that. So we waited.. however, on the next day, we took our initiative to contact them by ourselves. Then, the warehouse contacted us. However, what really dissappointed me when they said they only received our order today (23rd June) so they are going to deliver it on 24th June.. we asked why? They said they did not have stock and also they had so many order that they need to deliver.. so we asked, our order is not important? We already order yesterday, at afternoon, and you promise to deliver on 23rd June.. why delay? So they just repeat the same excuse all over again.. they said they are going to deliver them 24th June, before 12pm, which is today.. we wait.. they never contact us.. so we contact them again.. then, when we callef, they seem like they did not what happen. They just pass the phone around. So we contact the main service. They said they will inform the warehouse today and they will contact us..
We will see.
We are very very disappointed with you.
Please dont disappointed your customer again

Hai. Sy yana. Sy cuma ingin tahu knpa total bayaran jd semakin banyak? Dan spt dimaklumkan, sy sudah bertanya kpd salesgirl yg mmbuat perjanjian dokumen, dia ckp dia dah trangkan semua walhal dia tiada ckp mengenai total bayaran. Sedangkan sy cuma beli sofa berharga rm2k dan mixer berharga rm100 lebih.. Dan semasa bayaran total jadi 9k.. Knp jd bnyk gitu? act bpe interest utk setiap purchase?

Mala the indian lady is the person who I want to complain about. She works at Kulaijaya courts mammoth. She's very rude and never give a good service and she raised her voice to her customer and stomped our new dvd player that we just bought when she trying to test the dvd player never put it properly. By the way she never friendly with the customer.
Because of her our family don't want to go shopping there anymore. Bye!

*rm0.00 : courts: 30/3.3ptg-anda masih gagal kemaskini baki tunggakn rm279.50 bg acc [protected]. Sila segera buat byrn hari ini utk elak caj![protected]&7012*

i just want to know whether this is your official message.This week monday(27/3/2017) a bought a new sim card. Since then im receiving this message. What its about and does it affect me?

First of all I would like to advise if we can buy things without installment we better go that way some more with courts mammoth they such a liar and behaviour like illegal money laundering.. All their collectors is like gangsters.. I really don't understand why they need to hire that type of "collectors". Rude! Stupid and no manners! How to solve this? If they call u and talk inappropriate curse them back! One more thing they ask us to pay but keep on sending the promotion message, wtf? U think people will purchase again with all this bad experience? Obviously no! First and last!

Order number : 5223817
Order date : 21-feb-2017
Payment method : credit card
Shipping mode : standard

I have received no follow up nor delivery, nothing whatsoever till date. It just struck me what is happening with the whole courts online. There is no access from the phone line; other number is simply not picking up. It is so annoying that I have to buy from you and get through the # resolving thing which is what you are paid to do!

I would like to complain regarding my lg tv which was delivered on 11/02/2017. The delivery man told me to install the tv myself as they were rushing for other deliveries. On 19/02/2017 my lg tv suddenly shows unprogrammed and failed to install magic remote. I have then contacted courts johor bahru and they told me to make a complaint to the courts hq due to this problem stated:
1. Delivery person did not install my tv and told me to install myself.
2. Tv shows not programmed and failed to install magic remote.
I would like to lodge this complaint so that further action should be taken.
Thank you

Its already 20 years ago the sofa is taken by courts due to we r not able to settle the payment.. After 20 years they all search my number from where hells and call us tell that we want make payment for the sofa.. Y should we want make a payment without the sofa.. Understand lah without any product we cannot make payment.. Money not tat so easy to get it.. Y u all call us and put us into stress... If this continue I will complain to police.. Bye

Saya mendapat panggilan private number yang memperkenalkan dirinya sebagai zubaidah arifin dari courts melaysia. Dia menyatakan bahawa br1m dan kesemua account bank saya akan dibekukan atas sebab saya tidak membuat bayaran dan mempunyai bayaran tertunggak di courts malaysia. Sedangkan sebelum ini saya telah banyak kali menerangkan bahawa saya tidak pernah mengambil sebarang barang atau membeli apa-apap di courts malaysia. Saya berkata kepadanya bahawa saya akan double confirm balik dengan pihak br1m dan bank negara melaysia tentang isu ini, terus dia berkata "itulah mak bapak suruh gi belajar, ko gi menggatal!" dan terus menamatkan perbualan kami. Bagi saya tindakan diam memang biadap dan kurang ajar. Sebagai customer service inikah cara bercakap dengan pelanggan?! Saya memeng tidak puas hati dengan tindakkannya. Pihak courts malaysia tolong perhatikan cara kerja pekerja anda atau adakah anda memang diam saja melihat perkara ini berterusan? Inikah yang dikatakan mersa pelanggan? Mana etika bekerja anda? Sesuka hati boleh maki orang? Sesuka hati boleh melibatkan mak bapak orang? Bercakap seolah saya ini berhutang jutaan ringgit dengan courts malaysia sedangkan saya tidak pernah pergi membeli di courts malaysia. Dan sudah banyak kali saya menerangkan bahawa kad pengenalan saya telah hilang tetapi tidak mengambil apa apa tindakkan. Kalau saya hendak melarikan diri, buat apa saya angkat panggilan yang tidak dikenali? Lebih baik saya tukar terus number telefon. Saya masih lagi menggunakan number telefon yang lama. Tolonglah beradap sikit bila bercakap.

I have made a order for 2 iphone 7 plus 256GB on the 12th Dec 2016 and until today I have not received any update or status on this. Mentioned I m a VIP customer and is this how am I should be treated. Never delay any payment and no outstanding on my account. When we walk in to the branch the staffs giving reason the supplier is not giving any response. When we check back I made a order on 12th Dec 2016 but courts put up a order of stock on 29th Dec. Get back with a reply to me as in I need the phone asap.

Ibu dan ayah saya telah menjelaskan bayaran tunggakan untuk bulan mac dan april pada tarikh 6/4/2016.. Namun begitu ayah saya telah menerima sms yang bertulis ' 27/4 - kamu diberi masa utk byr baki hutang sblm 2pm dcwng courts! Tarik kes lawyer & sita brg. Surat lod sita akan dfex ke majikan utk tindakan tolak gaji' dari nombo 66399 pada 27/4/2016 jam 9:22:24 am. Kemudian ayah saya menerima lagi sms dari nombor yang sama bertulis 'tamat tempoh! Surat tarik barang tlh berkuatkuasa. Surat akn dfex ke majikan untuk tindakan tolak gaji. Kami ada kuasa penuh utk bertindak. Bayar untuk batal' pada hari yang sama jam 8:09:58 pm dengan caps lock.. Pihak kami telah menjelaskan tunggakan tapi mengapa kami masih menerima sms berbaur ugutan sedemikian? Kami juga masih menyimpan bukti pembayaran yang telah dibuat dicwangan courts pada 6/4/2016.. Sms tersebut telah menyebabkan ketidakselesaan kepada kami sekeluarga.. Diharapkan kejadian sepeti ini tidak berulang kembali..

Sale order No : [protected]

With reference to the above order which promise to deliver before 3/2/16 (stated in the made to order form) but called them mentioned no status about the order...

I did mentioned if cannot deliver before CNY then I won't want to buy the chairs but now nobody can answer your question whether when can they will deliver the chair...

Promise to customer but cannot do it...

Very disappointed with the service provided...

I hope I can get the answer when is my chairs to be deliver?

2014 prtengahan thn, sy sign surat prjanjian sewa beli brgn rmh yg mncecah hmpir 11k, msa sign surat sewa beli, pihak cm tdk memaklumkn sy bhwa sy tidak boleh memindahkn brgn trsebut ke alamat selain dr alamat pnghantaran. Memandangkn sblum ini sy tggl brsma kluarga, pd bln 10 2014 sy tlh brpindah ke pasir mas klntan, malangnya bln 12 2014 kelantan dilanda banjir besar yg mgakibatkan seluruh negeri kelantan lumpuh dan barang2 yg disewa beli oleh sy musnah. Bln 2 2015 sy telah membawa segala bukti bergambar brsama dgn report polis ke cm utk tuntutan insurans. Semasa sy mmbawa sgla bukti ke cm, staff di bhgn payment menasihatkn kami utk tidak perlu membuat sebarang pembayaran sehingga tuntutan insurance selesai. Bln 6 2015, kami menerima panggilan ugutan dari pihak debt collector yg menyatakan bayaran bulanan kami trtunggak selama 6 bln, sdgkn kami ketika itu masih menunggu jwpn dr pihak insurance. Apabila kami ke cm kb, staff mmberitahu tuntutan kami tdk berjaya krn kami berpindah ke alamat lain, staff cm mmberitahu, kami sepatutnya memaklumkn pihak cm ttg pertukaran alamat sedangkan semasa kami sign agreements pihak cm langsung tidak memaklumkn bhwa kami tidak boleh berpindah semasa dlm agreements. Sudah 2 kali kami membuat aduan bertulis tetapi pihak cm tidak langsung membantu atau mengambil tindakan trhadap aduan kami. Bln 12 2015 kami tlh ke cm utk membuat rayuan sekali lagi tetapi masih tiada jawapan. Adakah kami perlu membuat aduan ke tribunal pengguna utk menyelesaikan mslh kami dan tidak adil utk kami membayar barangan yang telah musnah akibat bencana alam. Mohon tindakan segera.

I, farahana sulaiman first time dealing and buying a product from courts mammoth usj 1, off jalan kewajipan, I bought 6 pieces of white dining chair on the 24th december 2015 time 17:57:15 pm. I hate this services rendered by courts mammoth, they say other things and yet do other things.in the outlet itself they say delivery shall be done immediately once the order been made but its turn out very disapppointed result, but yet they not gave any feed back of the items after a month. When asked at the point of buying they say the stock is widely available, but when at the point of delivery, they say out of stock. Full settlement been asked from customer but with extremely poor and zero quality of service they delivered. The worst of a kind this people, offering a stupid services. When I called them to talk to a manager so called in charged en zul and en hafeez none of them at the outlet shows how bad of the attitude as a leadership. And the cashier name zeti very rude when I want to refund my money. A sales person en mohd yusree bin amirudin with lack of confident plus low iq to entertained customer requirement. With this kind of service and I would consider to published to social media and from mouth to mouth. Good luck with this bad service.

Dear Courts, Over a year ago we bought a pair of Alpha Hot Shower from Courts at Sri Damansara with "free installation". Even though it was free, we did not expect such a shoddy installation by your appointed contractor. Just after a year, the water pipe started to leak and what we found out is that the problem was due to the absence of white tape (which only cost about RM1) that is normally applied at pipe joints. Please find attached the photos that we had taken which shows the shoddy installation. We do not wish to claim despite incurring repair cost but wish that something like this do not happen to other Courts customers in future. Thanks and very best regards.

I purchased a refrigerator from Courts for $3, 093.00 on 15/5/15 to be delivered to my home on 10/6/15.
However, as of 30/7/15, Courts has failed to deliver the refrigerator and Courts has also failed to deliver its promises to issue a refund or even to call me back with an update in spite of my repeated calls and emails.

I bought the goods on friday and the delivery is on sunday after 2pm and I have called
the customer service 3 times and still have no proper information about my delivery and waiting
for 6 hours, and ask me to call the delivery guy and talk to him...
Where is the service after you purchase the goods.

pada 17 april 2015, masa:9.30am tempat:courts segamat
ayah saya pada 9.30am pergi courts segamat, dia merupakan pelanggan ke-2 (sebab ada promosi). Dia ingin membeli samsung galaxy v dan cube x. Sampai ke sana, pekerja cakap dengan ayah saya tiada stock, kalau nak beli kena pergi branch lain. Ayah saya pulang lalu beritahu saya. Saya pun rasa hairan dan bawa ayah saya pergi sekali lagi. Saya pun tanya pengurus branch segamat, takkan baru buka kedai stock sudah habis?. Pengurus berkata: main office tak hantar stock ke sini, kalau ingin beli kena order dan bayar kos penghantaran sebanyak RM59. Saya pun tanya pengurus tersebut, barang yang saya ingin (cube x) harga asal baru RM30, lepas promosi RM2.80, takkan saya nak bayar RM59+ RM2.80=RM61.80 untuk beli barang ini?
Saya pun rasa hairan, kenapa surat khabar sudah iklan besar-besaran ada promosi, tetapi sampai kedai, stock tak ada! kena order lagi?