Cracker Barrel
Reviews and Complaints

this place takes the life out of you. Management makes you wish you had applied elsewhere. Guests cuss you out and management backs them up. Constant tearing you apart until you want to run out the door screaming. This includes you hearing how the guests are ignored and talked down to. Family place? I don't think sol, ...I was having a bad day and week. My baby was in the hospital and I couldn't take anymore. I went in and was harassed to buy something from the store by a short blonde lady. I heard someone call her Sarah across the store. She was abrupt with me and walked off. I went and checked out with my restaurant bill. The blonde lady again walked off as I asked for help. Are all your Cracker barrel's this way? I hope this wasn't a manager. The lady at the counter was very nice...her name was Sherri. This restuarant was in Burleson, Tx. I won't be going back!@@@@@@@@@@@@@@@!.

Sunday Oct 15th 4 of us ate there all 4 of our french fries order were cold and the rest of our foid wasn't good either and not worth $52.00 even told the server that the frirs were cold and nothing done at all we have eaten there many times and this was the worst ever that we had eaten swrver Nolan W 1656049 and i noticed other customers left their food also

My husband and I just had lunch at your location in Bloomsburg, PA store #435. We usually enjoy the barrel whenever we travel since there is not one close to our home . Well this time we did not enjoy our experience. First of all, we had to run out to our car to get sweatshirts since it was colder inside then it was outside. The woman next to us had her winter coat on. Next, our server took longer than usual to take our order. His biscuit and muffin came out with his meal instead of before. The food took almost 30 minutes for pecan pancakes and peacon fried chicken which was brought to the table by someone other then our server. The chicken patties were hard and dry. Our drink were empty 1/2 through the meal but the server never came to table to check until we were done eating. At that point all we wanted was our check and to get outside we’re it was warmer. Not happy with this meal or this barrel at all! Not sure we will be back for a while.

I purchased two rocking chairs, within six months one of the chairs has very bad mildew that can not be cleaned. I'm very disappointed in this product, and also Cracker Barrel. These chairs are not cheap, just cheaply made. I believe a protectant for mildew was not added to the paint. It's only one of the chairs that I'm having this problem. Cracker Barrel should resolve this matter, either with a refund or another chair.

Date: 08/05/17
Time: 8:46 P.M.
Client number: 1561921
CHK: 5590
Location: Fort Myers, FL

I ordered food here while I was out of town and I highly regret doing so. First of all, it seem like a place for teenagers to play around and not take their jobs and customers serious. I was out of town and I ordered here by phone for a pick up. During my call the person told me that my food should take approximately 10 minutes. Due to my migraine Head ache I didn't want to go inside to eat, I preferred to pick up. Went I arrived at this location 15 minutes later, I had to wait and additional 12 minutes for my food to be ready. I was already on edge, I was very irritated because I have never received a pick up order from Crackle Barrel. Nevertheless, I got my food and went to my hotel room, my food was missing sides that came with my meal. The food was cold. I ordered a French toast strawberry with harsh browns etc. I immediately call and requested the mangers and he told me that he was the one that brought my food out and he remembered my order by the name that I gave him. He wanted me to drive all the way back to the store for a side that they failed to put in my bag. NO, I humbly decline that offer. I wanted corporate to know what is going on in this store. It seem like the kitchen was out of order, everyone seemed to be playing around in there. My meal was disgusting and me and my wife was highly disgusted. We could not finish the meal. In addition to that, we had upset stomachs the next morning.

On 27 July 2017 my wife and I stopped at the Cracker Barrel, as we usually do when traveling, for breakfast. We ordered our drinks and two Sunrise Samplers. When the waitress brought our food she informed us that they were out of biscuits and they would be ready in a couple of minutes. She told us that if the gravy got to cold before our biscuits arrived that she would bring us more warm gravy. A little while later she came by and offered to bring us toast due to the biscuits not being ready.
We said we would wait, she came by several times to inform us that the biscuits weren't ready. We finished our breakfast without having gravy because we had no biscuits. When I paid the bill, the lady as how was everything and I told we had no biscuits and she kind of blew it off with a smart [censored] answer. I didn't think it was funny and have thought about not going back to CB. I'm still undecided, hopefully someone will check out CB #47 and find out why there is no biscuits with your meal. We weren't the only customers who failed to get biscuits that morning.

I presented an unused gift card received from my employer. I did not know how much was on it but expected $25 to $30 (other gifts cards were in this amount). It "supposedly" rang up at $12.18. Nobody buys a gift card for that amount. I luckily had enough cash to pay the balance of the meals for five people, but I believe the employee pocketed the difference. This was at Store #213, gift card number 436913CXXXXXXX4405 at 6:36 p.m. on [protected] (bunch of Xs so don't know if I have the right amount). Table 245/1, 4565 is at the top of the ticket.

Server was ok. Food came out a little cold. Chicken and dumplings for me mostly dumplings unfortunately. Carrotts were cold and mush. Potatoes were not hot. Wife had the campfire chicken and enjkyed it. Bill came with coffee on it. No one ordered a coffee. I owned some delis in ny and lived in mt holly nj for a few years. Now, I relocated to sunny tropical florida and this was in route from a 1300 mile each way trip lighthouse point florida to holbrook long island ny.

I ordered my favorite blueberry pancakes for the first time in ages. Just one more try...in spite of previous events at this location. Repeatedly, the pancakes are very dark and the last time (months ago) actually burned (on the under side, of course...indicates possible awareness on the part of the cook?) and there was raw batter in the middle. The second time this happened I complained (when I paid the bill and they asked me if everything was OK) so hopefully they would correct the situation. Silly me! Hasn't happened so far. Also, they either cook the pancake on part of the grill where savory items (onions) have been cooked, or flip the pancakes with a spatula not specifically reserved for pancakes...not pleasant! I love Cracker barrel, but these disappointments are annoying and unappetizing. Once in a while "stuff happens" but this seems to be the rule...so far 3 for e...not very tasty or appetizing and maybe downright unhealthy (raw batter). I hate to ask the waitress for a do-over and then end up eating my dinner after everyone else is finished and ready to leave...or, worse yet, box it to go...might as well stay home and cook. Also, complaining after the fact can look like you're trying to get a free dinner. Neither option works for me, so I hope taking the time to contact you resolves these on-going practices...burnt, oniony raw-in-the-middle blueberry pancakes.
YUCK! I submitted this complaint to Cracker Barrel on 4/1/17 and received an e-mail reply with an attachment that had no information when I opened it. No response as yet from my subsequent inquiry to Cracker Barrel. The Cracker Barrel in question is Muncy, PA 17756. How hard is it to cook a pancake...or successfully correct simple situations like this...has been going on for months...and I seriously doubt that I'm the only customer in this boat! Hope getting this out to the general public gets their attention. Thank you!