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Cracker Barrel
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1.2 11 Reviews 493 Complaints
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Cracker Barrel Complaints 493

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E
11:47 pm EDT

Cracker Barrel bad customer service and not caring

this place takes the life out of you. Management makes you wish you had applied elsewhere. Guests cuss you out and management backs them up. Constant tearing you apart until you want to run out the door screaming. This includes you hearing how the guests are ignored and talked down to. Family place? I don't think sol, ...I was having a bad day and week. My baby was in the hospital and I couldn't take anymore. I went in and was harassed to buy something from the store by a short blonde lady. I heard someone call her Sarah across the store. She was abrupt with me and walked off. I went and checked out with my restaurant bill. The blonde lady again walked off as I asked for help. Are all your Cracker barrel's this way? I hope this wasn't a manager. The lady at the counter was very nice...her name was Sherri. This restuarant was in Burleson, Tx. I won't be going back!@@@@@@@@@@@@@@@!.

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ezekieI38
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Oct 24, 2017 12:26 am EDT

my week just got worse, the doctors suspeced that i caused the bruises on my baby and contatted Cps and now my babyis in foster care.

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T
10:25 am EDT

Cracker Barrel food

Sunday Oct 15th 4 of us ate there all 4 of our french fries order were cold and the rest of our foid wasn't good either and not worth $52.00 even told the server that the frirs were cold and nothing done at all we have eaten there many times and this was the worst ever that we had eaten swrver Nolan W 1656049 and i noticed other customers left their food also

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U
12:47 pm EDT

Cracker Barrel service / atmosphere

My husband and I just had lunch at your location in Bloomsburg, PA store #435. We usually enjoy the barrel whenever we travel since there is not one close to our home . Well this time we did not enjoy our experience. First of all, we had to run out to our car to get sweatshirts since it was colder inside then it was outside. The woman next to us had her winter coat on. Next, our server took longer than usual to take our order. His biscuit and muffin came out with his meal instead of before. The food took almost 30 minutes for pecan pancakes and peacon fried chicken which was brought to the table by someone other then our server. The chicken patties were hard and dry. Our drink were empty 1/2 through the meal but the server never came to table to check until we were done eating. At that point all we wanted was our check and to get outside we’re it was warmer. Not happy with this meal or this barrel at all! Not sure we will be back for a while.

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M
7:57 pm EDT
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We stopped at this cracker barrel to go have dinner we had been travelling ALL day bc of Hurricane Irma. When we were getting ready to leave the waitress (she was an African American lady) spilled burning coffee all over me. As if that was not the worse of it she stained my white linen pants and my gucci sailor shirt. The stains did NOT come off and both...

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D
9:39 am EDT
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October 8th approximately 2 p.m. EST location Frankfort, KY My husband and I along with another couple went in for lunch. We were seated quickly and there were multiple empty tables but much of the restaurant was full for Sunday. The waitress Olivia asked for our drink order and we stated water with lemon for all four. My friend asked for a bread plate...

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S
11:10 am EDT
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I was at the Pearland restaurant with my family and I witnessed managers Devin and Julius being very rude and abrasive with an associate. If they have an issue with her performance then you do that in the office. It was very embarrassing and degrading to her. Very unprofessional and disrespectful to address issues in front of customers. I'm a Kohl's manager...

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O
9:55 am EDT
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I was at the Elizabethtown Kentucky Cracker Barrel on 9-29-17 from 10:30 to 11:30am. When I was walking back to my car, immediately noticed someone had backed into it. I was parked in front of building across the parking lot from handicapped parking. Went back in to get a "manager" and I use that term lightly. Her name is Jennifer. Reluctantly she went to...

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A
11:35 pm EDT
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My family had dinner tonight at a local Cracker Barrel, where we have many times before. My 7 year old ordered 1 pancake (not 2 like the order states on the menu) with bacon, a piece of sausage (I'm guessing that's why comes in a order), child's drink. I wasn't charged from the child's menu, the ONE pancake was $6.18, the ONE piece of sausage was $2.99, and...

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L
7:46 am EDT
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My husband and I wen to dinner at Cracker Barrel in Hendersonville, In the past we have a good experience at this location, however that was not the case on August 12. 2017. My husband got the sampler and I got the meat loaf dinner. When we got our food our server informed my husband had gotten the last of the ham and I was told I had gotten the last of the...

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C
7:59 am EDT

Cracker Barrel rocking chairs

I purchased two rocking chairs, within six months one of the chairs has very bad mildew that can not be cleaned. I'm very disappointed in this product, and also Cracker Barrel. These chairs are not cheap, just cheaply made. I believe a protectant for mildew was not added to the paint. It's only one of the chairs that I'm having this problem. Cracker Barrel should resolve this matter, either with a refund or another chair.

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3:00 pm EDT
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My waitress stole my phone. The manager was aware of the employee causing problems since being hired and still let her work with the public. I have proof of her stealing it by the messages she sent her girlfriend from my Facebook. I submitted everything to the police who arrested her. I was traveling when I visited this Cracker Barrel so I had to travel for...

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K
2:43 pm EDT

Cracker Barrel product and service

Date: 08/05/17
Time: 8:46 P.M.
Client number: 1561921
CHK: 5590
Location: Fort Myers, FL

I ordered food here while I was out of town and I highly regret doing so. First of all, it seem like a place for teenagers to play around and not take their jobs and customers serious. I was out of town and I ordered here by phone for a pick up. During my call the person told me that my food should take approximately 10 minutes. Due to my migraine Head ache I didn't want to go inside to eat, I preferred to pick up. Went I arrived at this location 15 minutes later, I had to wait and additional 12 minutes for my food to be ready. I was already on edge, I was very irritated because I have never received a pick up order from Crackle Barrel. Nevertheless, I got my food and went to my hotel room, my food was missing sides that came with my meal. The food was cold. I ordered a French toast strawberry with harsh browns etc. I immediately call and requested the mangers and he told me that he was the one that brought my food out and he remembered my order by the name that I gave him. He wanted me to drive all the way back to the store for a side that they failed to put in my bag. NO, I humbly decline that offer. I wanted corporate to know what is going on in this store. It seem like the kitchen was out of order, everyone seemed to be playing around in there. My meal was disgusting and me and my wife was highly disgusted. We could not finish the meal. In addition to that, we had upset stomachs the next morning.

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D
3:52 pm EDT
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Hello, My name is Devon Ford recently one of your employees at cracker barrel Dyersburg tn store name Christie Frame. This employee posted a post on Facebook about people with disabilities and low income individuals that receive government funding too live are putting a strain on the United States government and there population. This had caused an uproar...

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D
4:17 pm EDT

Cracker Barrel breakfast at cb store #47 in spartanburg, sc

On 27 July 2017 my wife and I stopped at the Cracker Barrel, as we usually do when traveling, for breakfast. We ordered our drinks and two Sunrise Samplers. When the waitress brought our food she informed us that they were out of biscuits and they would be ready in a couple of minutes. She told us that if the gravy got to cold before our biscuits arrived that she would bring us more warm gravy. A little while later she came by and offered to bring us toast due to the biscuits not being ready.
We said we would wait, she came by several times to inform us that the biscuits weren't ready. We finished our breakfast without having gravy because we had no biscuits. When I paid the bill, the lady as how was everything and I told we had no biscuits and she kind of blew it off with a smart [censored] answer. I didn't think it was funny and have thought about not going back to CB. I'm still undecided, hopefully someone will check out CB #47 and find out why there is no biscuits with your meal. We weren't the only customers who failed to get biscuits that morning.

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J
8:15 am EDT
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Came in as a party of 20, with half of the restaurant empty, we were told they couldn't seat us together and broke us up into 5 groups spread throughout. Our group was the only one that was put on a waiting list. Once we were seated my 5 yr old spilled her milk and our waitress(carolyn) said "ok then and turned and walked off. I waited and waited for a rag...

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B
9:26 pm EDT
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I am diabetic and could not read the menu. I asked the waitress what were the sides and she gos well theres 21 but did not say. Then she brought us the wrong order. When i got my order they did not bring my fruit. I had to ask for a napkin twice. She brought cornbread instead of bicuits twice. The bill was brought without asking if we wanted dessert. On...

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K
7:25 am EDT

Cracker Barrel gift card redemption

I presented an unused gift card received from my employer. I did not know how much was on it but expected $25 to $30 (other gifts cards were in this amount). It "supposedly" rang up at $12.18. Nobody buys a gift card for that amount. I luckily had enough cash to pay the balance of the meals for five people, but I believe the employee pocketed the difference. This was at Store #213, gift card number 436913CXXXXXXX4405 at 6:36 p.m. on [protected] (bunch of Xs so don't know if I have the right amount). Table 245/1, 4565 is at the top of the ticket.

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J
7:22 am EDT

Cracker Barrel food and bill

Server was ok. Food came out a little cold. Chicken and dumplings for me mostly dumplings unfortunately. Carrotts were cold and mush. Potatoes were not hot. Wife had the campfire chicken and enjkyed it. Bill came with coffee on it. No one ordered a coffee. I owned some delis in ny and lived in mt holly nj for a few years. Now, I relocated to sunny tropical florida and this was in route from a 1300 mile each way trip lighthouse point florida to holbrook long island ny.

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Update by Joe Cool 143
May 24, 2017 7:23 am EDT

Server was ok . Food came out a little cold. Chicken and dumplings for me mostly dumplings unfortunately. Carrotts were cold and mush. Potatoes were not hot. Wife had the campfire chicken and enjkyed it. Bill came with coffee on it. No one ordered a coffee. I owned some Delis in NY and lived in Mt Holly NJ for a few years. Now, I relocated to SUNNY Tropical Florida and this was in route from a 1300 mile each way trip Lighthouse Point Florida to Holbrook Long Island NY.

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8:42 am EDT
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I have been an employee at Cracker Barrel for maybe 3 years and we just got a new Retail manager. When she first came I herd she was talking about other employees and then I herd she was talking about me as well. I left for school and came back around February and I was transferred back to work. She said she wouldn't give me any shifts because she was "6...

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G
8:39 am EDT
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Cracker Barrel blueberry pancakes

I ordered my favorite blueberry pancakes for the first time in ages. Just one more try...in spite of previous events at this location. Repeatedly, the pancakes are very dark and the last time (months ago) actually burned (on the under side, of course...indicates possible awareness on the part of the cook?) and there was raw batter in the middle. The second time this happened I complained (when I paid the bill and they asked me if everything was OK) so hopefully they would correct the situation. Silly me! Hasn't happened so far. Also, they either cook the pancake on part of the grill where savory items (onions) have been cooked, or flip the pancakes with a spatula not specifically reserved for pancakes...not pleasant! I love Cracker barrel, but these disappointments are annoying and unappetizing. Once in a while "stuff happens" but this seems to be the rule...so far 3 for e...not very tasty or appetizing and maybe downright unhealthy (raw batter). I hate to ask the waitress for a do-over and then end up eating my dinner after everyone else is finished and ready to leave...or, worse yet, box it to go...might as well stay home and cook. Also, complaining after the fact can look like you're trying to get a free dinner. Neither option works for me, so I hope taking the time to contact you resolves these on-going practices...burnt, oniony raw-in-the-middle blueberry pancakes.
YUCK! I submitted this complaint to Cracker Barrel on 4/1/17 and received an e-mail reply with an attachment that had no information when I opened it. No response as yet from my subsequent inquiry to Cracker Barrel. The Cracker Barrel in question is Muncy, PA 17756. How hard is it to cook a pancake...or successfully correct simple situations like this...has been going on for months...and I seriously doubt that I'm the only customer in this boat! Hope getting this out to the general public gets their attention. Thank you!

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About Cracker Barrel

Screenshot Cracker Barrel
Cracker Barrel is a well-known American restaurant chain that has been serving up delicious Southern-style comfort food since 1969. In addition to their restaurants, Cracker Barrel also has an online store where customers can purchase a wide variety of products, including home decor, clothing, toys, and food items.

The Cracker Barrel online store offers a unique shopping experience that is reminiscent of browsing through a country store. The website is easy to navigate and features a wide range of products that are sure to appeal to a variety of tastes and interests. From rustic home decor to classic toys and games, there is something for everyone at the Cracker Barrel online store.

One of the standout features of the Cracker Barrel online store is their selection of food items. Customers can purchase a variety of pantry staples, including jams, jellies, and preserves, as well as specialty food items like pancake mix, biscuit mix, and cornbread mix. These products are perfect for anyone who wants to recreate the delicious flavors of Cracker Barrel's Southern-style cuisine in their own home.

In addition to their food items, the Cracker Barrel online store also offers a wide range of home decor products. Customers can choose from a variety of rustic and vintage-inspired items, including wall art, candles, and kitchen accessories. These products are perfect for anyone who wants to add a touch of Southern charm to their home decor.

Overall, the Cracker Barrel online store is a great place to shop for anyone who loves Southern-style cuisine and rustic home decor. With a wide range of products to choose from and a user-friendly website, it's easy to find exactly what you're looking for at the Cracker Barrel online store.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with Cracker Barrel in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Cracker Barrel. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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Overview of Cracker Barrel complaint handling

Cracker Barrel reviews first appeared on Complaints Board on Feb 16, 2009. The latest review Manager was posted on Oct 26, 2024. The latest complaint Unable to use a gift card purchased in 2019 was resolved on Aug 19, 2022. Cracker Barrel has an average consumer rating of 1 stars from 504 reviews. Cracker Barrel has resolved 20 complaints.
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  1. Cracker Barrel Contacts

  2. Cracker Barrel phone numbers
    +1 (800) 333-9566
    +1 (800) 333-9566
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    +1 (615) 443-9266
    +1 (615) 443-9266
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    Senior Director Corporate Communications
    +1 (615) 443-9115
    +1 (615) 443-9115
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    Media Contact
    +1 (615) 443-9589
    +1 (615) 443-9589
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    Media Contact
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  3. Cracker Barrel emails
  4. Cracker Barrel address
    307 Hartmann Drive, Lebanon, New York, 37087, United States
  5. Cracker Barrel social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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Cracker Barrel Category
Cracker Barrel is ranked 2 among 35 companies in the Casual Dining category

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