Crunch Fitness’s earns a 1.0-star rating from 423 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.
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Withdraws that were taken from my bank account when it was supposed to be frozen.
In April 2023 I injured my knee while working with my trainer at Crunch. Per an MRI I was told that I had torn my meniscus. Not long afterwards it was determined that I would need to have a total knee replacement and would not be able to drive either. In the beginning of May I contacted my trainer and asked him to but a hold on my membership and trainer...
Read full review of Crunch Fitness and 2 commentsBathroom/shower cleanness and hygiene
I'm a member at Crunch Fitness in Stuart. The bathroom's shower area is disgusting. I complained to the manager, and she said that they are working on hiring new cleaning people, which is not a valid excuse. This is very concerning because of the high foot traffic that the gym has. I enclosed some pictures of how gross the place looks like. In one...
membership cancellation
In july my daughter and I signed up for memberships online. Went in the facility and was not able to work out on most of the eqipment. The place is overcrowded. We cancelled the next day . all of a sudden they are drafting accounts weekly and the amouts are higher and higher. We were receiving calls from in house collections. I called and they said it...
Read full review of Crunch FitnessPersonal Training in the facility
Cancelled the Personal Trainer many months ago. They have charged my account 2 times now for $194.00 and $194.00. I have tried to contact them over and over again. No response. Finally contacted corporate, and within an hour someone from Fern Creek KY location contacted me and said he would look into it. That was weeks and weeks ago. No response. Have called the location and they just keep taking my name and number. However, no responses.
Crunch Fitness owes me $388.00. I still have my membership but will not return and I will cancel membership if my monies are not refunded. Everyone has had plenty of time to look into account and reach out to me.
Frustrating that a company has no regards for members.
Someone is using my account
Someone from Saint Pete Florida crunch fitness has been using my account to buy things. I have not lived in Florida for over a month. I live in Alabama now and someone has purchased something on September 11 the 13th and today which is September 15. I’ve called three days in a row to talk to a manager or general manager and every single time they are...
Read full review of Crunch FitnessHarassment fitness trainer
Nayelis Payano Kissimmee, FL 34758 [protected]@yahoo.com [protected] 09/15/2023 Crunch Fitness Kissimmee Kissimmee, FL To whom it may concern, Hello, I am writing to express my deep disappointment and concern regarding an incident that occurred at your gym on September 14th at approximately 3:56pm. As a valued member and frequent visitor to your...
Read full review of Crunch FitnessClasses
My wife and I have been members at Crunch in Stanhope NJ since it opened.
I am 71 and my wife is 78 we have taken advantage of the membership provided to us through United Health Care.
We take classes 4 days a week and have found them to be quite beneficial. Our one instructor had taken one her 30 min classes 3 days a week and was providing chair yoga. This class had grown to an attendance of 12 or more at times. The age range being from mid 60's with a few well into their mid 80's.
We have found that after weight movement classes the stretching and the relaxation provided by the chair yoga made for an excellent balance. Many in our group are limited due to age and physical capabilities, Chair yoga provided them with something they could do.
Now we have been told that "sorry CORPORATE does not want this anymore."
WE ARE FRUSTRATED!
WE WANT CHAIR YOGA BACK
Thank you for your time in this matter.
Ren Giliberti
Joyce Mooney
Desired outcome: Return Chair Yoga
Complaint and request for refund regarding membership cancellation
To whom it may concern. I hope this message finds you well. I am writing to express my deep dissatisfaction with the recent experience I had at Crunch Trinity, as well as to request a resolution to the issues I encountered regarding my membership cancellation. On July 26, 2023, I visited Crunch Trinity to cancel my membership. During this visit, I had a...
Read full review of Crunch FitnessCustomer service
We been paying for several months the full access to the gym and other location services within PA. I decided to attend to another facility and I was denied access, the manager Bryant Moritz at the Fairless Hill, PA location decided that for me to have access to the gym I need to take a picture, something that we never ever requested not in Maryland or in...
Read full review of Crunch FitnessA manager at crunch gym
A few weeks ago the manager Kyle Patterson told my daughter and husband that they could not talk about her body building career and they needed to quit talking about it because it was making people uncomfortable. So we said ok. Then shortly after that one of the female trainers slurred something ugly word in Spanish and it hurt my daughter bad. Also there...
Read full review of Crunch FitnessRude management
I was at your Coral Springs, FL location and was training for over 40 mins while my two children were sitting nicely at one of the side tables in the gym watching their iPad and not moving or disrupting anyone. A PT manager by the name of Matt started speaking about my children to another staff member asking whose kids are just left here and the other staff...
Read full review of Crunch FitnessMember
I joined January 2023, Crunch Fitness 5218 S. Florida Avenue, Lakeland, Florida 33813. Within a month or two my right hip had to undergo medical treatment. During this time, I requested a pause. The pause lasted till May 2023. I notified Crunch Fitness in Lakeland, Florida and they requested a doctors note to extend the pause. I supplied the letter stating...
Read full review of Crunch FitnessThe manager Brad
I was assaulted by one of your employees I am requesting a phone call to speed with someone in a position to help me. I will press charges the police were called incident was noted i have witnesses. I was in a accident and I was there to tan and work on what my therapist recommended. Brad screamed at me on the loud speaker to rack my weights. That is his job 1 two if I did it it would be a courtesy. The man behind me waiting for the bench said he will use the weights not to re rack them. Then I ignored brad and kept walking to my next machine he screamed at me again and it became heated and I walked out side to discuss the problem he pushed me out the door assault 1 and then I opened the door again because I left my headphones inside he pushed my chest very hard my neck whipped back. he injured my neck again I have to go today to get x rays I am calling my lawyer. Because I was on your property when I was assaulted BY YOUR EMPLOYEE 2 times in front of everyone. So I am filing a lawsuit I now am going to have medical bills again thanks to your roid raging employee.. I’ve had so many problems with him overstepping his boundaries. He has charged my card for drinks that I never received. He signed my friend up for kick offs when he stated he didn’t want them .
My phone number is [protected] I have been loyal to crunch for 2 years I go everyday I had the record for 5 months everyday not one missed day. Everyone in the gym loves me I bring so many people to the gym. They were all blown away how he acted because he didn’t feel like he had to pick up the weights. You need to explain to them that we all pay to work out he is being PAID to pick up the weights and tend to the clients not assault them
Desired outcome: I want him fired or I will press charges and I need someone to pay for my medical bills as well
Unauthorized charge to my checking account
I went to Crunch Gym located in Hiram, GA to get some information about the memberships they offer. I told the girl I just want to try the gym before I sign up for a membership. She immediately signed me up, got my checking account information and told me that they will charge my account with the membership fee for three months and if I don't like it, I can cancel it.
I'm 69 years old and I like to be active, but unfortunately a was diagnosed with Neuropathy in my legs and shoulder a month after I signed up for a trial. I spoke with the manager and asked him if they could stop charging my account because I can't work out due to my condition, but he said that's not possible.
Instead of that, they also charged me $49.99 annual maintenance fee that was never disclosed to me in the second month of my trial. Why was I charged if I'm NOT a permanent member? I called and spoke with the manager, but he was rude to me.
Desired outcome: I want a refund for the $49.99 anual maintenance fee that was never disclosed to me, and I didn't authorize.
Gym membership
False advertising!
You can sign up online with a card but when you walk in they try to force you to give up your bank account details! That's very suspicious and this business should be avoided due to that alone.
I was initially told their card payments just didn't work and that was the reason but after the manager confirmed it was franchise policy it's clear that this is a lie they are told to say.
Looking forward to a copy pasted response from the owner as that is clearly what they do on these reviews. Maybe a BBB complaint will get their attention to this highly suspect and potentially illegal business practice of false advertising and lies.
Desired outcome: Change their policy to match corporate policy.
Refund
I had a trainer who I signed up for three months I only got trained twice afterwards everything was done I gotten charged 576$ after cancelling my membership due to ongoing issues I have yet been able to receive any refunds because they refused to give one instead he told me think of it as finance a car just because you aren’t driving it doesn’t mean you...
Read full review of Crunch FitnessPersonal training services
Signed up for personal training sessions, however, was NEVER began and was not deducted or personal trained (paid session). Cancelled the sessions, as I would be traveling out of the country and to areas that Crunch is not accessible (for regular training). AFTER cancelling I was deducted and refused a refund, even though the cancellation form state...
Read full review of Crunch FitnessEmployee
I have been a dedicated member since it first open. An employee Nate Porter recently gave information to an ex-fiancée regarding the time I attend the gym. He followed me home from the gym Thursday the 8th and physically assaulted me in my driveway. Nate has called me with him on the phone questioning if I was in an interracial relationship. As he wa...
Read full review of Crunch FitnessCharging me for sessions I canceled
On June 5 I was charged $57 for a personal training session I never had. It is now June 20 and I still have not received my refund. I have went in person to talk to the guy that confirmed my cancellation and also signed the document claiming the last payment was to be on June 9. I have talked to him multiple times asking about the refund and he first told...
Read full review of Crunch FitnessCharged $500+ fraudulently and i cant reach anyone in management
I have had a gym membership here for over 3 years. My kids and wife also have memberships, combined - I pay over $200 a month for my memberships. I tried out their Private training, but in March of 2023 I paused the training. My trainer also quit working at this gym. Upon pausing my membership, the "training manager" and I agreed that I would be back in a...
Read full review of Crunch FitnessCrunch Fitness Reviews 0
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Crunch Fitness emailsinfo@crunch.com100%Confidence score: 100%Support
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Crunch Fitness address22 W 19th Street, 3rd Floor, New York, Michigan, 10011, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 22, 2024
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