Culver's
Reviews and Complaints

We visited the store in Owensboro Kentucky and had terrible fish. I have written to the restaurant and Culver's headquarters and never received any reply back. No need to reply back, but we will never return to Culver's again.

I ordered and everything on my order was wrong. You need higher standards for hiring if they can't even read right! And I waited 20 mins after I ordered at the window. This isn't even fast food.

On April 11 th I Rosemarie Ashley went through the drive through at Culver at the legends. I purchased a chicken tender strip basket and a double cheeseburger on sourdough bread. The young lady said 15.95. When I approach the window I told her that Rodolfo Ashley was my son and could I get the family discount. She has wait let me get it for you. She gave me my food and my receipt that charged my 15.95. I informed her that zI didn't get my discount. She asked foot my debit card back and said she canceled my order and gave me my discount. She gave me a receipt that showed 15, 95 no discount the drive through line was so back up I said just forget about it it's only 10%. She gave me my card back. I thought nothing about it. I delivered my chicken basket to my mother in law that's in hospice, and never thought nothing else about it. Until today when I was going through my bank account and notice I was charged three time for my order. I was charged 15.95 and 15.12 twice. I called my bank and they said you charged me 15.12 twice but refunded me back for one of the 15.12 but also charged me 15.95, so I go back to Culver talk to Matthew a crew leader who was totally lost. I ask to speak to a manager named Alberto who kept asking for a receipt I showed on my bank account we're Culver's charged me twice for my order, He said I will talk to Scott and have him call you. No one called me back. I told Alberto I didn't keep my receipt I lift it in the sack that I gave to my mother in law who is dieing.

I placed a take-out order for the Fish basket and a Rueben with fries. When I arrived home and took out the food, the order of fries was missing. A few days later, I returned to the restaurant placed another order. When I pulled up at the drive-through window, I showed the employee my receipt and asked for the fries to be replaced.

I was met with skepticism and told that I couldn't prove the fries weren't in the order. In a couple of minutes, a manager showed up and repeated the same line, that I couldn't prove the fries were not in the order.
Keep in mind; this item costs under $2.50. She lamented that I should have called when I discovered the missing fries. I didn't realize that was the protocol. I asked how soon I should have called. Thirty minutes, one hour, one day, two days. What is the cutoff?

I pulled out my cell phone to record the transaction, and the manager reached out of the drive-through window and attempted to snatch the phone while slapping my hand at the same time. I managed to hold on to the phone, but then she grabbed my door handle and tried to open my car.

I have never experienced such rude people in any business in my 66 years. I attempted to communicate the incident to the part-owner, but he refused to listen, and he accused me of lying.

82 year old boss requested I order for him at the drive thru as he was passenger. He requested a med chocolate concrete no mix and a dbl burger with catsup and onions and extra catsup packets. I had to repeat all of this 3 times and the entire order was wrong. He received a vanilla with strawberry concrete... when it was handed to me the drive thru clerk said: you ordered the special of the day at which time I stated I didn't even know what the flavor was! she acted very odd but remade it. When the burger came it had cheese and onions on it, no catsup and no extra packets. 2 food items ordered and both grossly wrong. I went into the store and asked for manager which was the same woman that argued with me about the concrete at the window.
She wanted to make mother burger which was unacceptable and with coaxing reluctantly gave me my money back for the burger. Instead of saying she was sorry she said " We all make mistakes, no one is perfect, and she would try and better train the clerk who took my order. ... and she repeated, no one is perfect and mistakes happen... she left it at, I make mistakes too"
It is no wonder the reviews are bad I'd management can't do better than to preach at someone who just spent 14.00 For the wrong food and then got talked down to. I have saved my receipt should you be interested.

I went to Culvers on 2/24/21. I ordered 4 pc chicken fingers basket with onion rings. The onion rings were severely over cooked and very very hard to the point I could not eat them. Spoke with manager Alex who said next time I would get free onion rings. I returned on 3/4/21 and was told my name was crossed off because someone said my name and they could no longer give me my food. I explained that I had not been there since 2/24/21 and a staff person must have scratched my name off by mistake. I was told there was nothing they could do.

My order took forever and when I received it and got home to eat I realized wasn't even
My food my burger's were a double deluxe burger only mayo and the other one no onions or tomatoes and a chicken strip basket both of my burger's had everything in them and my chicken strip meal wasn't even in my bag the restaurant was closed by time I figured out my order was wrong and I stay far but was in the area and haven't had culver's in long time so I figured would stop in but the experience turned out bad

Hi
I'm sorry to bother you but I'm a concerned customer of the Florissant's location.
Yesterday I was there and ordered a cashew chicken salad and two concrete and a small vanilla ice cream.
I didn't have any cashews, tomatoes, cucumbers, etc
I know that it was busy because I had number 22 pull up waiting and the deaf girl brought me someone's order and I show her my number and I waited
I just couldn't find myself able to eat anything it was mixed greens like hay in texture and a little bit of chicken and I saved it for the refund
I called the restaurant this morning and a man who after 3 calls said he's a manager hung up on me and refused to take my information and I called him back to get his name and it was a fax machine and then I waited for a while and I called him and he answered and said that he's not allowed to make any refund whatsoever
I explained to him specifically about the situation and he said call a different manager and he refused to give me his name
All the nonsense over 6.89 plus taxes and lost a customer who usually has a great shrimp meal
I'm applaud
I was in customer service for 34 years and recently disabled
I just get out once in a while now and I really don't think it's policy to be hung up on
I just wanted my money back and I have the salad and the number 22 but I honestly don't know if I got a receipt or not
I had my dogs and ice cream and dog biscuits and target pick up
I just got to dinner around 8pm
I picked up everything around 1pm
I called back at opening and Natalie said she was then the manager and she said she is absolultely not refunding me and said that he hadn't hung up on me which one is out right lie and two he and I had a whole mconversation about his rude ignorance

I ordered a plain double cheese
I order of sweet potatoes fries
A single plain burger on a gluten free bun
I was charged 868
I got a single bug at a bun and frie ms
Order 182 at 814 and wasn't happy when I got home .I come there because your the only
Culver's for miles abd it's always the wrong
Thing and some of the girls are rude !
I asked the guy after he handed me the bag
Are sure it's all in there and he assured me
It was !
I am really getting mad I am home and not coming back and you aren't answering the phone !

I was a manager at culvers
300 Montgomery crossing
Savannah GA with Judy n Terry Smith
My offer letter states that my pay rate is $16 an hour and because I walked out since the kitchen manager is bullying me and being bossy and rude, my last checks pay rate was changed to $7.50. How is this possible that i worked and i am not getting my promised pay rate. I also left because employees are doing drugs in the bathroom and faalling asleep on the toilet. I dont want to work in that environment. What should i do to get my pay that was promised?

Went to culvers for lunch, the customer service was horrible, they were very rude and unhelpful. Asked for crispy chicken with no pickles! I got grilled chicken with pickles. And I wanted the sandwich because I had a drink, and was charged for entire meal. On top of that, the gun was flipped upside down (picture attached)
I go to this location at least once or twice a week due to working directly across the street and NEVER have problems until today. Very upsetting how the girl upfront was acting.