Culver's
Reviews and Complaints

You shouldn't have had to pay for a topping, that's just ridiculous. I hope they threw that batch if fruit away too.

It is true that people scam them for free product. Or some people don't want to go to the other restaurant again because of the mistake and so they go to a different one to get it fixed. The thing is you need to have proof of purchase, granted if they were being rude about it that's unnecessary but I understand their policy and believe customers need to take care of their part too. Mistakes are made and I accept they are human... and if you think about it you should call right away so they can find the source of the problem and make sure that their employees aren't continuing mistakes that night.

Absolutely, if you should get mad at anyone get mad at the idiots who decide that they want to fill their water glasses with soda. If it weren't for them no one would have a problem.

The workers of Culver's are not allowed to hand out larger glasses for water because many people fill them with soda. They hand out the small, clear ones so they are able to see if anyone gets soda at the fountain. If you politely asked them to fill the large cup at the drive thru fountain themselves, they would have.

It's amazing how a one time mishap can ruin your whole experience with an entire food chain... craziness

I ordered 2 "Butterfinger" Concret Mixer from the Culver's in Plymouth, Wisconsin today (7/31/11) and when the girl in the driver thru window them to me, one of them had ice cream smeared all over the plastic cover be fore I even handled it - which end up dripping all over my center console in my car before I noticed. When I attempted to use one of the 4-5 napkins she handed me, ever napkin was also full of dripping ice cream. But the REAL REASON for my complaint is that after I drove the three mile home to share with my family, it appeared that the Butterfinger "mixer" was nothing more then a few broken candy bar bits sprinked lightly over the top - NOT MIXED in the ice cream. It looked like they used 1 "miniture Butterfinger" candy split between 2 Mixers - CHEAP & SKIMPY !

3/6/16

I returned to the business later in the evening to get my money back for an item that was missing from my lunch order earlier in the day, the manager refused and inferred I was lying about the missing item. After leaving a message with the corporate offices (who never returned my call), the owner called me and rather than offering to return my money for the missing item, defending the manager's behavior. I am still stunned by this horrible example of customer service. Avoid this business.

My wife and I wanted to buy coupons for or Senior Citizens group to reward members for serving in a bake sale. The counter staff was very friendly to our inquiry. But, the manager who could make a decision was hiding under his desk in the back room and was not available. But-- he would get back to us at or phone number later in the day.

He must be still under the desk without a phone. We and many of the seniors in the community will go to Colorado Springs for our dining at culver's.

So how do you know that he was hiding under his desk?

My wife and i stopped at a culvers resturant in Clear Lake Ia. tonight after a track meet that was rained out. I just had a tooth pulled so could not eat solid food so i ordered chicken soup. When we recieved our order the cardboard cup that it came in was only half full. I asked the server if that was all I got, she said yes. The board said the soup had noodles and chunks of chicken, all I founed was one piece of chicken about the size of a large pea. I was very disappointed and not sure if I will return to Culvers in the furture.

Dave Brunner
dnbrunner@osage.net

Check your order before you leave the drive-thru.

Simple...because it wasn't really 50 minutes...more like 15...lol!

The Swans are an amazing family that has invested tons in the community. The person that wrote this obviously hasn't taken the time to get to know them, I know this was years ago but I had to set the record straight. I worked for Ramey during this time and I think I remember this specific circumstance, he was using a fry scoop with an ungloved hand, doesn't the scoop touch the food, not his hand? I have never seen any Swan family member handle food without gloves. This lady just doesn't like the Swans and was out to make trouble this day, plain and simple

I ordered a double mushroom and swiss burger and a double Wisconsin burger, and they forgot the mushrooms on the mushroom and swiss burger and on the Wisconsin burger they put 2 burgers on on side of the sandwich and the other side was empty and no cheese, Aberdeen, South Dakota

Real bad customer service and no management around to supervise kids. I drove thru the drive thru window to order onion rings and I waited in front of the building for them to bring them out. I waited for thirty min. and nothing. I called them on the phone and I finally drove around the drive thru again. They handed me a bag of onion rings, and I asked if they were hot or have they been sitting she said yes. I got home and the onion rings were ice cold. My husband had the same thing happened inside a few days ago. The servers were running around the place with their heads cut off and no management in sight to supervise. He could see the
onion rings sitting on the rack, but no one would serve him. He had already paid for the order.

Most of wisconsin restaurants don't wear gloves. it's called the bare hand contact contract. They grab the gloves with their hands anyways right? so if you are even thinking that route aren't those gloves contaminated. Look it up, they wouldn't be open if they couldn't do that. research people research

consumer police that is disgusting i dont think the health department would like that do you?knowing this family they think they are better than anyone else and above wearing gloves because its their restaurant and they have the kind of pull in marion that they dont care owner ramey swan father jim swan council member mother/wife cindy swan owners of marion steel fabrications and best friends with mayor seibold all worthless

Our experience last night at a Culver's in Marion Indiana was that the owner (Ramey Swan) and his father (Jim Swan) were working in the kitchen and had NO GLOVES on! All of the other employees in the kitchen had gloves on with the exception of the owner and his father. Both of them were handling food with their hands; as a matter of fact, the owner kept picking up every sandwhich from the basket everytime it was set down and pulled the bun off to inspect, slapped the bun back on and shoved the basket out further. I asked the girl at the register to tell them that they need to put gloves on. She looked at me with a horrified look. I said, are you going to tell him? She said she would. After she took our order, she went to a gal who must have been the manager and said something to her, she turned to look at me and it appeared that she said something to the owner who then smiled and kept working without gloves. Then as we walked over to get our drinks I made the comment how disgusting it was that these men were handling all of the food without gloves right as a woman walked past us. I then realized that it was the owner's mother. She turned to look at her husband and son working without gloves and went ahead and walked out of the restaurant. Later I saw her come back in and go back to the kitchen and talk with the son/husband. Nothing changed. When we left they were still working without gloves and the owner was still handling every single sandwhich by taking the bun off and then putting it back on.

Speaking of horrendous owners, imagine how hard it would be to work for the Skoubis family, owners of Culvers 1825 W. Deer Valley. Mom, dad and two sons. The old man Louie, is a flat-out racist! He even called the blackened chicken sandwich an "Obama". He'd grab [censor] out of your hands, nobody could do anything right but him, etc. The son Peter, would send employees on drug runs, then they wouldn't show up or call, and nobody'd tell me (I was they're put-upon crew chief). If he wasn't bonking the chicks he was drugging with the guys. Phyllis was just an unpleasant person and George, although nice, couldn't control anything going on! Oh, the location is in Phoenix AZ.

My daughter and I are on a diet, so we have limited our fast food. However, we visited the Culver's on William Cannon and Brodie, It was the biggest mistake ever. To be fair this was only our second visit and the first time was great, That's why we returned. Well the nightmare started with the drive-thru, since there is no viewing screen, it took a while to decide what to order, I was repeatedly rushed and when I asked a question Elaine, would rudely reply. I proceeded to the window where I waited for nearly 3 minutes without the drive-thru person even acknowledging us. It took so long that when she finally returned I explained that we would eat on the inside, after paying first. Inside the burgers were cold and the cheese wasn't melted, the burger was made incorrectly. Which is okay, but when I told the owner Elaine, she gave me two cold mayo packets. Who wants to put cold mayo on a cold burger? I was pissed off. I asked for a refund, and told her that her customer service skills were horrible. She smiled and said will you got your money back. All I wanted was the burger microwave or something, it would have been a easy fix if she would have bother to ask me or cared. I can understand a regular underpaid employee giving horrible customer service, but an owner! That is why I will never go there again, and I tell ever one. With the economy in the shape it's end, you would think "owners" would at least try to please the customer...I didn't want free food or her to waste product by re-making the burger, all I wanted was a hot burger with mayo and melted cheese. At the Austin location Culver's, 3424 W William Cannon Dr, Austin, TX [protected]

Why would anyone wait 50 minutes for food at a fast food restaurant? Why not just get out of your car and go inside to see what was going on.