CVS
Reviews and Complaints

I have been getting my cough medicine prescription filled with CVS for around 3 years now. Today I wemt and tried to get my prescription filled and they told me that they could not fill it and put in a red flag. I went to another CVS and tried to fill my prescription and was told the the other location had put in a red flag! Now of course I am more then humiliated by this because I feel as though I have been stereotyped and I will contact my lawyer.

the pharmacy staff and especially the pharmacist at CVS store 6918 Palestine, Texas have to be the most overbearing untactful hateful people on the planet . if you walk up to the window they look at you like you committed some kind of crime and just ignore you for 10 minutes . the blue scrubs that the pharmacist was wearing looked like they have not been washed in 3 months and he needed a major shave and haircut to.it Is very alarming to see this kind of individual handling peoples meds.

This is the most difficult company I've ever had to deal with. There has not been a phone that didn't end with myself in tears, and there has been MULTIPLE phone calls. They are the most frustrating company ever. They transfer you to multiple different people and each person tells you something different. They all act like they know nothing. They won't return phone calls. They won't try to help you at all. They won't notify you of any changes. They won't do their jobs. They bill you for things that insurance covers and they won't contact the insurance when they're supposed to. When you talk to one person its like the previous person made no documentation of speaking to you. Each time you call about a problem (and you have to call many times) they act like its the first time they've ever heard from you. They will suddenly bill you for $500 and won't tell you what the bill is for or how to resolve it. Most of them can't even pronounce the medication. How can people work for a pharmacy and not be able to pronounce a medication or even know what it is used for? I am a kidney transplant recipient and the medication I take is life or death. I need it on time and I can't afford to pay $300 a month (for something that my insurance covers) just to make sure I get it on time.

I've been a customer of cvs for years and was never told bologna I was given this morning. I've been in healthcare for 19 year now, i'm a mother of 3 with a home and an amazing job and was treated like a piece of crap. Your people should be ashamed and embarrassed. I called the west main, waterbury ct cvs yesterday morning at exactly 830am and spoke to makayla. I told her my script would be available for pick up tomorrow, but because I know in the past you have to preorder it because it's for 75 can she order it so that it's ready today. She said yes it will be all set. So this morning I called at exactly 9:00 am to see what time exactly it would be ready because I have the stomach bug and only want to go out once. Well makayla answers again today so I said "oh hi, I called yesterday, asked to order meds to be ready just calling to see when it will be ready? She puts me on hold, comes back and says"they only sent 30, they send what they want. I said I have never, ever heard of this happening, will you maybe get it later, she is at this point being rude, says nope, we get one delivery a day! I said ok, she will it be ready tomorrow, how do we know they will send enough tomorrow, she says " I can't guarantee tomorrow it will be, who knows what they will send. Almost making it sound like the distributors do whatever they want, not what the patient needs. When I asked her how this is possible? No cvs has ever said this to me or was this rude about getting something done. Now i'm a patient and I am fully aware of patient care and this is not how you treat people. If I was on heart medication would it have been different. I was getting very aggravated at this point because if she just messed up why not just say that, don't blame distributors, they aren't saying it's on back order, she just saying they decide what to send, even though I need 75 in my script, and even after 3 days she can't guarantee it will be done. The medication is suboxone and i've been in recovery and doing great for a long time. This kind of treatment of others is a disgrace. Being in the healthcare field you have to have dignity, respect and honor. I should be able to trust that my medication will be filled correctly. This makes me feel like maybe I should just start going to walgreens since no matter what no one is accountable for their actions. If she just said I forgot, but I will make sure it's ready by tomorrow I would've accepted that. There is no need or right to treat others this way. Maybe she thinks she had some power over people and abuses that. My degrees and liscenses doesn't make me any better than anyone because at some point she may need someone's help one day and if they didn't do their job or the right thing I wonder how she would feel. This is a disgrace, horrible and embarrassing.

for a friend - what is CVS's policy if an employee finds money and turns it in? The manager says you have to wait (30) days to keep it, then at expiration they claim (60) days and just recently changed it to (90) days before you can claim it? Also - it's been noted that Managers submit claims for damaged goods as defective and take the product home for themselves at no cost? How can this be confronted without ramifications of losing one's job?

I went to visit my doctor on [protected] because i was feeling very lousy. Saw my doctor and went on my business my doctor told me they called in my prescription to cvs my choice store, at about 6:30 pm i went on a couple errands and proceeded to go get my prescription at approximately 9 pm i pulled up to the window there was no other vehicle's what so ever waiting, and by the way this is not the first time this store give's customers a problem about the drive thru window . So the first person greeted me maybe her name is elizabeth i'm not sure but that's what my receipt says. She took my name and proceeded to tell me i can't stay in the drive up while she is checking on my prescription which shocked me that they had my order for atleast 2 hours from when i left my doctor's office till i got there of course i kindly told her that i will not be inconvenienced to keep driving around cvs till they have my order at the window when out of no where come's what she described her self was the manager ( katy ) and proceeded to argue with me about ho w that is there store rule and that if i stood in the drive thru that it would mess with there timing on how quick they work the prescriptions. So i asked where is my order and she said she can not work it while i'm at the window. So because of your incompetent employee manager and i don't know how she became manager, i will never visit cvs again you guys lost a customer for life because of her dealings with the customers. My name is mr. Zatar my email address [protected]@platesandpermitstrucking.Com my phone number is [protected] and please do not have the store manager call me and ask me why i complained about his or her store .

CVS texted me at 11:25 am letting me know my medication was ready for pick up. At 12:15 pm I went to the drive thru. After 15 minutes at the window I had to ring the buzzer again as no one came back with meds. They said they couldn't find my meds. They would fill it again. I left the window to get back in drive thru line since cars were behind me. Now I'm 6deep in the back of the line. I got back to the window and meds still were not ready. I asked to speak to the store manager. A pharmacist came to the window. I told her I wanted the manager. She gave excuse she was not there. I let her know I was on my lunch break and had wasted 38 minutes of my lunch break. This Grafton MA store has the worst customer service. These people don't give a damn, as they are the only game in town

I've presented a prescription for my daughter at these 2 pharmacies over 8 times during the past 3 weeks. She has been on these medications for over 4 years. It has become a patterned that they never have the medication in stock. I usually have to make at least 3 trips before it's filled. The pharmaceutical staff were extremely abrasive and unprofessional. At both locations. They both told me to go to Walgreen or Rite Aide. The pharmacist at Forestville Road, Lauren stated she just works there it's not her fault they don't keep the medication stocked. The pharmacist at S Main St said, you just need to go somewhere else if you've come here and we don't have it. She asked why do I keep coming here? I couldn't believe my ears, the customer in the care behind me heard and shared she is through with CVS. On numerous occasions mistakes were made in filling prescriptions; i.e., given the wrong medication/not given the correct amount. I make them aware of their error and allow them to make the correction(s). This just happened 2 weeks ago! I received the wrong mediation. I called the Corporate Customer Service Rep to file a complaint, she stated she cannot guarantee someone will call me back or when my daughter will get her medicine. This is not only unethical, & incompetent but intentional negligence.

You've demonstrated first hand the terrible customer reviews that are all over social media are accurate. Individually and collectively ... you will reap!

I was in Longview TX with my aunt went to loop 281 CVS pharmacy asked for a flu shot using my medicare card I'm, 68. Heard on news my age should get shot. The girls in pharmacy said they were running low, although news said they had plenty. I was told I could buy one but could not get my free shot from medicare. I was shocked. Looks like your really running a great health care company. I was furious that they would not give me a shot. Kay Buie-Nelson.

When I was picking up a prescription today, the pharmacist brought up a drug interaction of mine out loud and in front of other customers. The pharmacist brought up this "complication" and listed my medications when other customers could clearly hear what he was saying. I was uncomfortable that he mentioned the medications I was on and that he stated that my "birth control may be effected by my migraine medication". This information is something that I was fully aware of prior to my visit today. I wish that he had mentioned in a more discrete way such as saying "are you aware of the interaction between the drugs you are taking?" In which case I could have said "yes" and none of my personal medical information would have been publicized to the entire line waiting to pick up their prescriptions. I was deeply upset by this event as I feel it is preventable, and although I know as a pharmacist it was his job to make sure he was aware that I knew the risks associated with taking these two medications at the same time, it could have been handled in a private way that did not make me, and probably other store customers very uncomfortable.

I was going to pond street Cvs have since changed to story ave Cvs due to pharmacy problems. My final straw was this past weekend when I went to get my script and the one girl at the register was asking for more cashiers and the other people back there just keep saying ok we heard you but no one was coming over, there were 6 people in front of me. This girl had two registers going to make the line faster but the service was not as good since she was trying to help more then one person at a time. The customer in front of me said she was there for the third time to get her proscription she brought in and decided not to fill because they gave it to the wrong customer then when they got it back they couldn't find it again. I'm sorry but this is my biggest fear mistakes being made and that's what is happening here due to employees and management not acting like a team and keeping the customers and there safety first, there phones and talking to each other come first. I was walking to this store now I have to take more time and drive to another location for my own safety and sanity, all I wanted to do was yell at the person in charge to say are you watching your employees because I have been for the last 15 minutes I've been in line and I'd be horrified if they were mine.

I have had a CVS Extracare for ~10 years. It has been very convenient for me and my family. My new employer uses CareMark [a 3rd Party Pharmacy Benefits provider owned by CVS] to manage pharmacy benefits. As part of this benefit, I was eligible for a "health" benefit that is bolted on to Extracare - CVS Extracare heath. This entitled me to several benefits one of which is 20% off CVS branded products that meet their criteria. I called and had my old Extracare account combined with my new 'health' account so I could get the benefits. I have always used my phone # instead of carrying around the card on my keychain. If I carried every card around for every retail loyalty program I am part of, there would no room for keys, so I tie them to my ph # and chuck the cards. Fast forward a couple of weeks I buy some CVS qualifying products supply my ph# no 20% discount. Of course the clerks cannot tell me why. I call CVS and it turns that the card must be present to get the 20%. Really stupid. I spend my entire professional day getting people to see through the consumer's eyes. This clearly an example where that didn't happen. I am lucky that I don't need to make my shopping location decisions based solely or price. More often my decisions are made based on where they make it the easiest to do business, so I will have to forego the benefit because it is not enough to warrant and behavior change for me — it is simply a major inconvenience and a total PITA.

I've repeatedly attempted to process an order on 3 separate days with various errors occurring in the process. Numerous support emails and calls have been met with curiously zero answers.

Has there been a data breach? On the 6th of January, there was a site-wide, temporary shutdown notice on the site. (I started trying to order on the 5th, the 6th, the 11th, now 19th).

Is there a keylogger active? Has something nefarious locked into the card process authorization process and checkout?

Why has no one admitted that there is a problem or was a problem on their site?

It is so illogical in the various errors of the card acceptance and locking up for my street address, then allowing the same one, then in the middle of checkout, it glitches. Then, it won't allow me to login, then it won't allow me to access my cart, but the on phone support can see the product in my cart.

interesting. Tech support has never contacted me even though I have a support ticket in and have sent 6 emails and now made 4 phone calls.

I wonder if there has not something that has happened which is now being cleaned up and covered up.

I'll never use CVS again. And, I'll keep a close eye on my credit cards.

It is with great disbelief that I have to write this complaint about allegedly health care professionals whom are acting not on behalf of their patients/clients but on a process of selective prescription dispensing. On 12/06/2017 my fiancee attempted to have a prescription for Oxycodone 120 tablets filled for an accident that resulted in five fractures to the lower extremities issued by my pain mngt. Doc. Needless to say upon attempting to have it filled... RPH Sinja haggled with my fiancee and offered 15, 30, or 60, but they would not be able to fill 120 or we can go elsewhere.
On 01/17/18, an RPH female of Hispanic origin refused to give her name and refused to fill out a prescription of 30 mil Morphine tablet on the basis we had to wait until midnight before she could fill that precription (mind you it was 10 pm) knowing that my fiancee could not return and I was home with a broken femur, tibia, fibula and not able to drive to the CVS. Not to mention everytime I attempted to call the RPH on that same evening I was kept on the hold 40 mins and yet no one eventually answered the phone (not even an assistant). The manner in which clients are spoken to in our case was as if did not have a formal piece of education or we didn't have an understanding of the English language. Sad to say, but leadership comes from the top. With that said, i'm almost sure I'm wasting my time in writting this because surely this would not be followed up on if the cooperate offices are a slighest resemblance of store # 480 amd its Pharmacist/staff.

I took a prescription to the pharmacy for an antibiotic of the eyes this past Friday January the 12th. They told me will get it for me, but they will have to call the doctor next day to get the name of the doctor and his license number. I gave them the place name and address and that the business will be open the next day on Saturday the 13th from 9am to 5pm, the place name is Americas Best. When I call on Monday morning the lady told me that they couldn{t call Saturday that they will call today which is a Monday. Sincé I know how CVS Works I myself called Americas Best and was able to get the doctors name and license number, then I called CVS and gave that information, the girl told me the medication will be ready today at noon. I got out of my work and called CVS to see if medication was ready, after I called 3 times because they kept on hanging up on me and the doctor said there were 20 more calls getting in, I told her i wanted to wait since I was veery dissappointed at their services. Finally when they came to the phone, to tell me if they can get my number and I told them no, that I will wait, the call again dropped and here I am calling for the 4th time to get somebody thru. I, ve been waiting for 20 min already...this is ridiculous and my husband needs his antibiotics for his eyes since Friday and today is Monday the 15th andstill nothing. Please, help us. thank you. Tania

This CVS has the worst of the worst pharmacy I ever encountered. Although most CVS have not been the best if not the worst in all of NYS/NJ the only one out of all that are unprofessional, rude, makes mistakes consistently, never answers their phone, shorted me out of 30 pills, delivery never showed up, consistently makes mistakes with insurance, overcharged many times where CVS main office had actually sent me a check for 60 in overcharges, the top of the worst is Hylan Blvd, Staten Island and it seems the other one in Staten Is #2 I never encountered such horrible service with any pharmacy as The Hylan Blvd one & really think if one has to depend on them to get their meds or even get them on the phone which could take days you are definately taking your life in your hands. It seems there are only two CVS that we're decent and atleast were somewhat professional that was the one on Broadway near W. 92nd St New York, NY and one in Saratoga Springs, NY the other one in Ballston Spa NY should be closed down it was so bad but the ones in Staten Island especially on Hylan Blvd needs to get people in the percription Dept who atleast went past 3rd grade i've never seen such unprofessional stupidity and horrible service in my life. I'm very very disappointed in all the CVS and maybe because when i first went to cvs on broadway i was expecting the same type of service but even in NJ the service and stupidly and mistakes were horrendous. Needless to say after this last prescription where they made mistakes on my insurance never showed up for delivery out back my meds (i had hip surgery) and it took 2 wks to get things straightened out and now they r telling me that my meds are ready it's such a long and disgusting story if, godforbid u need to take medicine on a daily basis or die never ever go to the Hylan Blvd CVS unless you do want to die because that place is the worst pharmacy i ever went to in my entire life please for everyone's sake hire people who have atleast went past 3rd grade there and in my opinion these are no way pharmacists even in our society today where most pharmacists are just bean counters this one beats them all. To let people at this location actually are playing with our lives plus adding the unnecessary stupidly and mistakes they have made, how they have not been shut down or rehired the whole entire place without trauma happening because of such incapable incompetent mistakes and personnel that don't answer the phone sometimes for days it would be wise to never use that pharmacy or any CVS anymore if you want to live. Thank you

1/9/2018 between 4:30pm-6:30pm. I dropped off Vicodin prescription for severe back pain prior to leaving for emergency trip to see my dying mom in hospice at Palm Harbor, FL CVS store #2842. I explained that my flight was at 7:30pm & that I would really appreciate if they could get it filled so I would have it available & with all that happening I was having severe back pain. I also let them know that I am not some pill seeker and am a licensed pharmacist working at major hospital that contracts prescriptions for employees at CVS. They said ok & they would call me at home when ready as I had to finish packing. I returned to be told they could not fill prescription until they spoke with doctor next day since it was first narcotic medication I had ever gotten filled there and it was CVS policy to do so before filling. Needless to say I had plane to catch & severe back pain so obviously it was mute. CVS pharmacist never spoke to me directly, face to face, rather stayed looking busy and let her technicians do all the talking. Absolutely no professional courtesy or judgement, complete CVS robot. I am a pharmacist and know this was complete nonsense about calling doctor before filling any first time narcotics. She had a problem with a legitimate prescription and decided to make up rules. If she had the decency to speak to me directly and use her judgement to see that I was a fellow pharmacist not some druggie. She could have used the Eforse system here in Florida and seen that I have no history of narcotic medications and thus not abusing medication. I have no desire to deal with CVS or their unprofessional, unempathetic, incompetent pharmacy and staff. Upon return after my mom passes I will be getting the prescription filled at Publix pharmacy which is better option. I hope no one else has to experience what I have with CVS. My resolution is to let my benefits department know the poor service from CVS. I don't expect any apology or remorse from CVS as it would be against their corporate culture. They will continue same business as usual.

I've been a client of CVS for years. On 1/5/18 I went to pick up my prescription and was told that I needed to show them an updated prescription insurance card. I did not have one, nor have I ever, so the woman told me to go home and look for it. I decided to call my insurance company instead. They told me that I did not have a separate prescription card and to just show them my regular medical insurance card. So I went to the CVS on Long Pond in Rochester, NY again today (1/8/18). I explained the situation. The first woman who helped me ended up passing it off to another woman, who passed it off to a third woman. I know this from watching - no one communicated to me.in fact, the first woman walked past me multiple times and avoided eye contact. I sat there for 30 minutes before receiving a text from CVS stating that I needed to update my insurance information to receive my prescription! I could not believe that I was getting this text while sitting right there in front of the pharmacy and no one was acknowledging my existence. I got up and asked if someone could please call me once this is resolved, because I have to get back to work. The third woman was extremely snotty with me. She was yelling to me from over the back counter (extremely unprofessional) and asking if my insurance card was current, and basically embarrassing me in front of everyone because I said "it should be." She says, does that mean that it might not be?!?! I asked her to check the date on the card. There wasn't one. She then told me that she just had no way to help me. I took my card and walked away without a word. I heard her yell, "well we could call together!" but I didn't respond and she said "Okay then!" In the 5 minutes it took me to drive home, she was calling me just as I pulled into my driveway. She told me that she had called my insurance company, that my plan had changed and that she had updated my information so my prescription was now ready. She also asked in a condescending fashion if I would like her to print my new plan information out for me so that I have it for next time. No thank you. I'm unsure why I had to sit ignored for 30 minutes if this could have been resolved with a quick phone call to my insurance company. The complete lack of client focus and respect for my time is truly infuriating. I am thankful that I am moving to another city in the next month and I absolutely will not use CVS going forward. That's all it takes CVS - do not estimate the power of one horrible interaction. You can thank your employee at this pharmacy for making me feel like a complete [censor] for doing exactly what my insurance company told me to do.

Young girl, Dominique here in Henderson NC has the worst possible work ethics social skills and customer service. She is very rude and discourteous. I asked if she could show me a product for gas in my chest and had an attitude and walked away because I kept asking her questions to get a better understand about the Over the counter drugs I really tried to reason with her but she was completely ignoring me. Once I got to check out she was whispering bad things about me to another employee and other customers and went through the door and slammed it. I do not think with her attitude she should be a supervisor..I will never go back there again as long as she is apart of that store
This incident happened just days ago