CVS
Reviews and Complaints

October 23, 2017, while shopping in the store last night, I noticed a member of management was reprimanding a colleague on the sales floor and not where customers could not hear the discussion. I feel it is a violation of this employees rights to be publicly humiliated because he did not like something that she did. She was trying really hard not to cry when she rang me out. I really liked her because she was pleasant. I agree that she was right that it is a violation of privacy to have schedules posted where I as a customer could clearly read everything including who was working and the times that they are working.

I went to the cove's store located at 3030 west Dillard avenue, Milwaukee, Wisconsin 53218. I went to the register to check out my merchandise by a cashier named Jose.

He proceeded to bag my groceries and I ask for a second bag and he told me only one bag per customer. I ask him a second time for another bag and he said no and proceeded to help the next customer. I told him that I was a paying customer and would like to speak to the manager.

He stated the I am the manager. His name tag only said his Jose.

I ask him again to speak to the manager and he stated no.

I am filing this complaint because he was very rude and unprofessional.
I would like something done about this. No customer who spends their hard earned money should have to be treated like this. Thank you for your time

Mr. Glenn Taylor
Po Box 12830
Milwaukee, Wisconsin 53212

It’s pretty disturbing to come across a DISTRUCT PHARMACY MANAGER AND A PHARMACY MANAGER for your Oak Ridge, TN store trash talking a former employee. It doesn’t matter whether they thought she wasn’t the best or not or that they were glad she is gone. That is absolutely distasteful, terrible service, and shows what kind of people they really are and what they think of their past and current employees. Shame on you all for allowing such things to go on! Maybe you should re-evaluate your supervisors and let them know customers do see social media and what is posted. My business will now be taken elsewhere.

An employee named Carlos at the 82nd Street & 1st Ave CVS in Manhattan was trying to help me find something in the store. When he couldn't find it, I walked away from him to ask someone else and then when I walked by Carlos again he said "thanks for the walk, I really liked it," and looked directly at my leggings, suggesting he was staring at my butt as I walked. I reported it to the manager, who seemed embarrassed by this. This is sexual harassment and it was disgusting. It made me feel victimized and unsafe at my local CVS. I would hope that CVS has a zero tolerance policy on sexual harassment & takes care of this immediately. I want someone to follow up with me via email at [protected]@gmail.com.

I cannot explain how frustrating it is for a patient to constantly get the wrong medication! My fiance has been on the same brand medication for years, has talked to numerous pharmacy managers, who have noted his account, and they still keep refilling the generic medication. Today he called in his refill for a brand medication. He called back to speak to a technician to see when it would be ready and again they stated it was for the generic and it was being filled. He then asked to speak with the pharmacy manager and she also stated the generic was being filled. I would like to know how many conversations we have to have with pharmacy staff before this basic task is completed correctly? This has happened over years with numerous pharmacy managers and notes in the computer stating the patient takes the brand! How is his prescription being changed from brand to generic when refilling a current prescription? The pharmacy manager, Aleisha, was very rude and not compassionate at all. She read the notes for brand herself, and how this same issue happened last time he picked up, but still could not offer advise on how to resolve this issue, nor did she tell us when it would be ready. In fact, she hung up! Why should a patient have to go through this frustration every time they order and pick up their refill? Please help!

I need someone to tell me whether this is on me or on you guys. I don't like logging complaints, so if I didn't feel like I was unduly inconvenienced, I wouldn't bother taking the time to type this up. I also want to make clear that the last thing I want is to get anyone fired. That's not what this is about.

Anyway, after having already made one trip to CVS to pick up some things, I realized I'd forgotten a couple of major items I needed, and went back to tonight for a second time in order to grab those and a few other things. Upon arriving at the checkout counter, I asked if I could split my payment between two credit cards, as both my own and my mom's accounts are pretty low right now. The total came to $62.26, and the cashier asked me how much I wanted to split between them. I said half, but still had to spell out that I meant $31.13 on each card. No big deal. She hit a few keys, but I noticed that the screen on my end had not changed from $62.26 (like every other time I've ever had to split a payment like this). But I figured she knew what she was doing, and went ahead and tried to process my own half first. She told me that she had gotten an error to "present tender" or some such, which is what I assume the error is when the machine wants you to pay cash for a lack of available funds. Befuddled, I asked outright what that meant. She just said the machine wouldn't take it. I immediately checked my checking account via my cell phone, as I was pretty sure I had $32 in there, at least, and found that I actually did have over $62. I mentioned that the price had never changed for me, but she insisted that she'd split it up properly. She repeated the error, to which I knew I had enough money to cover if she'd split it up, so I just swapped out and tried my mom's card instead. Sure enough, the whole damned thing went through. I was getting irate by this point, and said that it hadn't been split up yet. She outright told me that if it didn't take splitting my card first, it wouldn't the other card first, either. Pissed, I just took the receipt and left, and didn't realize until I got home that there a section on my attempt to use my own card first labelled as "declined info, " which I'm thinking probably means I accidentally input the wrong debit code. I was never given the option to rectify that mistake. She kept insisting that my card wouldn't have worked, which is the really weird part. And I didn't have cash on me to split that way. Before I could go home, I had to go completely out of my way to my mom's bank in order to pull the cash out from my account and deposit it back into hers.

I just want to know what the hell. If I input the wrong code the first time, that's on me, but I don't feel like that excuses any of what was being said or done on her end. Despite the minor feeling of humiliation, this is hardly an end-of-the-world scenario, but it really gets under my skin when professionals won't admit any wrong-doing or mistakes on their own part.

-- Topher

This past Wed. I stopped at CVS in Ephrata, the clerk asked only for my birthdate & year, was told to come back Friday. On Friday, a different clerk said she didn't know why I was sent away till Friday. I was then told to wait for the pharmacist, I didn't mind waiting for 20 minutes, if the pharmacist was filling prescriptions, and he wasn't, but he kept waiting on newer people, and it went on and on. I felt that since I was there first, I should have been waited on before all the people that came after me. I finally got behind the last person he was waiting on, and then he called my name, he then told me to get behind the three newer people in line. I appreciate that CVS gives out free shots, but the procedure needs to be reviewed, first come, first served. I was the only person there for a flue shot, and it is a two minute procedure. I hope you will look into this. Thank you. Joe Grossman, a regular CVS customer.

Store 9572. Pharmacist name Jisung Hwang. Month after month this pharmacist does not fill my prescriptions as promised. It was promised for yesterday but when I went to pick up today I was told that she"forgot". This is old and tired. Nothing but excuses from this crappy store. This is the same store that stole my controlled substances in the past. CVS employs [censor] and thieves. Your company may be the biggest but it is far from anywhere near the best.

On 10-8-17 my husband and I shopped in the front of the CVS store at the 135th St store in Overland Park, KS. We had coupon savings offers that were 30% and $10 off. After scanning my card I was told the discounts were not valid for us because the #s did not match. Evidently we have cards with 2 different #s that are attached to our key chains on 2 separate vehicles. The clerk told us she would have to void out the basket of items and ring it up again under the correct # using my wife's phone # to access that information. After calling the manager over, it was confirmed they would not honor the discount nor would they do the necessary void and start the checkout process over using the correct #. We did not buy the merchandise, went to another CVS store and bought everything we had with the discounts we thought we would receive from the 135th st. store. We constantly give raving feedback to your pharmacy department in that store, however we will never purchase a retail item from any CVS again. The extra inconvenience cost us about an hour along with the feeling of being treated as though we were trying to cheat on the bottom line.

I just came from the hospital and the first cvs I went to at 2 in the morning told me they only had 2 of the 3 medications that I needed. And it was the only 24 hr cvs in my area so I had to wait until the next day to go to the other cvs because it’s not 24 hrs. The next day I go and drop of my Rx at the other pharmacy at 12 and they told me it would be ready at 2 I get there at 3:30, I waited the long drive thru line and the lady tells me I have no order for me in the system I told her to check again. She checks again and tells me it’s not ready and also that one of the medications they didn’t have there . And told me to go inside. I go inside after waiting the long line outside and she tells me to wait the line again, I proceeded to tell her why didn’t any one tell me this wasn’t ready or that one of my medications wasn’t here I would have gone to another! I leave to come back and pick up my rx because the line was too long ! I come back and they close the pharmacy! They wouldn’t even give me my rx back so I could go somewhere else ! I’m in a lot of pain and can’t keep driving everywhere to not have my [censor] medication !

Client Card8553.
I came to the pharmacy department (Store 8880) right from my doctor's office on 10/17/2017 at 3:40 to fill in my prescription. Didn't feel well at all.

My prescription got processed and I was told to come back in a half of an hour. It didn't make sense for me to go home so I waited.

After I came back to the pharmacy and waited in line, I was told by the person who was supposed to check me out that the pharmacist went on her lunch and nobody could verify my prescription so It would be another half an our until she comes back.

The person who took my prescription admitted that he new that she was going to her lunch before he ran it through his system. If he had told me to come back in an hour or an hour and a half I would have gone home and rested.

I was sick and upset and asked how I could file an official complaint. They paged for the supervisor who never came. Then they suggested I would go and look for the supervisor myself despite I told them multiple times that I was sick.

I will never go to this store again and my husband decided to change his pharmacy as well. I also will make a point of sharing my experience with other people so they would avoid this pharmacy.

I am not sure what resolution to suggest. Perhaps, they need to train their employees better and be more aware of what's going on in their stores.

I would like to know what measures have been taken with regards with this complaint and unprofessional conduct of CVS # 8880 Rx employees.

A company representative from CVS pharmacy contacted me about not picking up one of my medications. That it had been over a month since I ordered. I was confused by the phone call being that I had been in the pharmacy (Store #9149) multiple times during the month, if any medication was on the shelf I would of been informed. The representative then stated it was his mistake and that the medication was only up for refill. The representative then asked if I wanted to refill the medication. I stated I did not at this time. I looked up my prescription list to refill a couple of my medications I was low on, and noticed that this particular medication had been moved to inactive and I could not order a refill. I contacted CVS by email, was contacted by a Representative via phone, who stated that this mistake happened due to incomplete training and stated that he would move the prescription back to active. When I went back to the CVS site to order a refill the prescription had been changed to New Prescription, with only 2 refills showing (3 originally) My initial email went to customer service on October 5, 2017, call came in October 9th. I was unable to order my refill due to the last prescription date. When my prescription was changed to inactive the file showed Last filled 09/04/2017 refills 3: when it was changed to New Prescription on File, the file showed last filled 10/09/2017 refills 2. I tried to order my refill 10/13/2017 and was informed that I couldn't it was just filled 10/09/2017. I don't know if the insurance company was charged for this fictional refill but I'm out of this particular medication and I'm unable to have it filled due to the prescription changed conducted by CVS. I did contact CVS again about this situation, only to receive an email back stating me to either contact my doctor or call 911.

Today, me and my mother went in the Vicksburg, MS CVS. We were trying o get coupons from the machine, and neither of our phone numbers would work. Asked the cashier, and the manager, who was sitting on the counter at checkout, what was the issue and apparently someone used our numbers. Well come to find out our numbers weren't registered. The manager huff and puffed and got loud and got an attitude with my mother. The manager told my mom to "WAIT AND HOLD ON A SECOND" while she was on a PERSONAL phone call. My mom said sorry, sh was diabetic and not feeling well and needed to get out soon. She responds with "your personal problem is not my problem."COMPLETELY UNPROFESSIONAL AND I WILL ABSOLUTELY NEVER RETURN TO THIS CVS STORE. And I am a loyal pharmacy member.

Bad serviceI was attended with attitudes and bad things I got really bad service I really was surprised how they treat the patient
After leaving the store call on the phone that I have no medication and I hung up the phone on 4 occasions
Me atendieron con actitudes y malascrianzas me dieron muy mal servicio realmente me quede solprendida como tratan al paciente
Despues de irme de la tienda llame por telefono por que me faltan medicamentos y me colgaron el telefono en 4 ocaciones

I went to ask the pharmacist a question, what I should give my 3 yr old son. She was so cold and rude from the minute she walked up to the counter. She came around the counter and looked me up and down. I said "is everything ok?" She responded, yes I'm just (she mumbled something). She recommended adult allergy pill! My mom, an RN WHOSE husband is an MD. Came in and said "no you can't give him that". I looked at the pharmacist and she was saying to her techs l pointing at me! Across the store and said "yes you!, you're rude!
I almost died! It was the most unprofessional thing I've seen and heard in my 37 years of customer service! And I work customer service! I am appalled and shocked at her outburst in a store and of her position!
This was at cbs in naples Florida, the corner of airport pulling road and Vanderbilt beach road
I don't understand how someone, especially with an education can get away with treating a customer this way. I will be dialing another complaint if nothing is said about her behavior.

My name is Tim Kilgore and I live in Orange, CA. We had a 7000 acre brushfire and my regular CVS Store located at 4040 East Chapman Ave, Orange, CA closed some time Monday afternoon or early evening I think because they were in the prepare-to-evacuate zone. In any case, my daughter stopped by that evening and there was just a hand-written note taped to the front door that said they were closed. I have no trouble with that but on Tuesday they same note was on the door and when one called there was no recorded message about the closure. I have four important prescriptions waiting for me to be picked up there so it was getting important to pick them up before my supply ran out. I called Tuesday evening during regular hours and I got the same "refill" type of message. No message to contact another pharmacy or which one was closest. I just called again this morning (Wed, 11 Oct 20170 and again phone at pharmacy just says, "all personnel are busy and please wait on the line." I waited for 15 minutes and obviously that store was still not open.

My complaint is that people who need to either pick up their prescriptions or to place new ones should have been given some type of information regarding the problem and where to go to get alternative service.

Finally at 11:00 am this morning I called another CVS store (at 1535 East Katella Ave, Orange, CA) and asked if I could pick them up there. They said yes I could but were surprised they weren't open. The pharmacist said "maybe they just didn't want to come back to work."

In any case, I hope everyone is getting the medicine they need. In this case, CVS on 4040 East Chapman seemed to drop the ball. I even get text messages when my prescriptions are ready. Why couldn't a text message go out and say store is closed and then repeat the message until open when another message could then go out.

Thanks.

Tim Kilgore

I was bringing my prescription in to get filled and this employee was disgustingly nasty rude and extremely confrontational towards myself and other customers along side his manager the pharmacist. Wow totally rude and disrespectful he told me I have the wrong bit$$$! The pharmacist asked him repeatedly to please stop arguing with me and he said no I don’t have to. I then said wow how could you speak with your manager in that manner he said she can’t do sh$$$! I was Appalled and very upset with his shameful behavior later on as my prescription was being filed he then walked up on me. I was arguing once he did that because he was upset that I was on the phone talking with my police officer friend about the situation she heard everything and wanted to call back up units because I told him if he walked up on me more he would be going to jail...he was very rude and I want to press charges against him because I came there sick from high blood pressure and was getting my antibiotics filled also. I apologized to the pharmacist for going back and forth and she wAs apologizing to me for his behavior...how can people work with him and he serve the public where people are sick looking to get their prescriptions filled. Newark on Bloomfield Ave in nj employee name Trevor Robinson and I’m told everyone is frightened of him and he uses profanity and is very rude with customers all the time
My number is+[protected] I’m an LPN Student very compassionate and sympathetic to all people. I also told him he’s in the wrong field of business because his attitude is disgusting and he should be a garbage man because then his attitude wouldn’t bother anyone and he said yes I’m starting with you...called me and his coworkers along side other customers trash. My husband and I work to hard to be treated in such a manner and I feel sorry for other customers who had to deal with this man. Also please speak with his manager he’s totally out of control
Mrs. Fennick
Please resolve
L.[protected]@gmail.com

I went into the store to buy a money order of 140 dollars. The cashier was very friendly. I was unaware I needed an Id to make a money order. We got help from a manager who verified I needed an ID. Not a big issue because I love close. However, the manager have me a dirty look and said I need an I'D like I was buying someone else's prescription at the pharmacy. I said ok sorry I was just unaware and she again said no you need an I'D. I was embarrassed as if I did something wrong. She didn't explain that it is policy or sorry for inconvenience. Nothing just reaffirming I made a mistake and told the cashier he did a good job again as if I was doing something wrong. I frequent the location and have never been treated poorly ever. This manager should not judge people and know that the behavior she displayed was poor.

10-17-2017 My wife after having BOTH knees replaced is instructed to take pain meds every 4 hours. Dropped off a script at approximately 1:00 pm at the Swedesboro NJ store #3759 using the drive through option. After getting her home then to physical therapy and back home it was almost 6:00 pm.
Pharmacy closes at 6:00 pm.
I called the store pharmacy at exactly 6:00 and got the dreaded recording. I chose the store option to speak with the manager and explained the situation.
No one there cared at all!
No CVS employee or manager has any basic human values at all!
CVS Swedesboro store #3759 managers Ray and Matt did ABSOLUTELY NOTHING to help my wife retrieve her prescription.
I live less than 1/2 mile from this store and could have been there in 4 minutes or less!
Not 1 employee would give 5 minutes extra time to see that my wife's prescription medication was fulfilled!
So how are we supposed to put faith in this CVS store # 3759 for future needs? Plain and simple we can't! And we WONT! I will take my prescription needs to my local WALGREENS or ACME SAVE ON PHARMACY from now on!
Anywhere else other than CVS.
CVS has lost my business for sure!

10/7/17
2:55pm
CVS Store #7670
Cashier: Ana #1464402
Reg # 03
My extra care card # ends with 6415

I waited at the counter for an unusual amount of time. While I was scanning the store for an employee, Ana saw me and seemed to duck back down the isle, but realizing I saw her, came to the counter. She rang up my items as if I were inconveniencing her. While waiting for the card transaction to process, she leaned her elbows on the counter with her cell phone in front of her. I was dumbfounded and stared at her without saying a word until she finally noticed. She printed the receipt and moved to walk away before I even had the receipt in my hand, mumbling something unintelligible under her breath.

Very poor customer service.

Lori Disposti