CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Pharmacy drive thru
I would be on greatly appreciate somebody getting back to me. You can reach me at the email address on file. This was completely the worst I’ve ever had with CVS drive-through. This drive-through has been well known for taking excessively long times. But today they didn’t just take the icing on the cake Today they took the whole bakery. Waiting online on...
Read full review of CVSCvs Pharmacy
Good evening This complaint has been building up over the past 2–3 years. I am disabled and can’t drive anymore and my sister lives closest to me and cannot take me all the time because of her work schedule. One main problem is the app is not always in sync with the store so I try and call like I just did try. First call waiting on hold they pick up the...
Read full review of CVSPharmacy
Called the automated pharmacy to refill a script. After the automated stated it wouldn't be ready until 7/11/23, I needed to speak with someone tonsee if I could have that updated to today or tomorrow, to be able to pick it up at the same time as another script. I finally was able to get into the queue to speak with the pharmacist. I waited for over an hour amd twenty minutes, and no one picked up. I decided to drive to the location, with my phone still on the call waiting. I asked the gentleman at the register of the pharmacy if the phones were not working and he said he didn't know. The pharmacist behind him said they were "working fine, but they haven't had time to answer any calls". No time in an hour? There were other calls waiting as well. After I said something another associate started to answer the phone. The excuse that they are busy or short staffed is a tired excuse. This pharmacy never has scripts ready when they say they will, as evidenced by the two other customers behind me who had called yesterday and were advised it would be ready in 20 minutes, only to arrive today to be told it wasn't filled and it would be a 20 minute wait. Not once did anyone say they were sorry for the inconvenience or even acknowledge it all as an issue. The pharmacist didn't even bother to look in our direction. This is not customer service and in no way to treat people. I even called on another phone and pressed the provider option to speak with the pharmacist, and that call too was place in the queue for some unforseen amount of time. My question was a simple one, and I'm glad it wasn't urgent, but what about the 4 calls that were left in queue when I left? The associate who answered the phone after I said something, only did so once, and then ignored the rest. Disgusting and uncalled for.
Desired outcome: Nothing will be done to rectify the situation l, but a response would be appreciated.
Doubling my prescription without my approval
Usually get 90 days. Now made that 180 days doubling my cost to stay within my budget. This is theft by deception. My prescription history will support this. When I asked if the price had increased the person at the pickup window could not explain. I didn’t even call to fill this script. It was done automatically. I still have 30+ days remaining.
Read full review of CVSMedication interaction
I was seen in Urgent Care on 6.16.23. I was diagnosed with walking pneumonia. I was prescribed multiple antibiotics, and inhaler and Diflucan. The Pharmacy was not able to fill my RXs until pick up on 6.17 because they were short staffed. The Tech Told me they were not able to fill the Diflucan because it had severe side effects to a medication I take...
Read full review of CVSspecial soap I am 64 age how a lady working for CVS misplaced my soap
My life for a 64 age man when a lady from behind the counter came and I said here is the soap she unlocked the door and got the large package she told me this was a better deal I thought the soap was in the bag the soap was not. June 23, 2023 my primary care doctor put me on cream 2 times a day for 2 weeks and then 1 time a day for 1 week and use as need repeat
Read full review of CVSSubscription
My name is Deborah Pearson, I recently visited Las Vegas from the UK and fell ill while there so I bought a product from one of your stores, when I went to the counter a lovely lady asked me if I wanted to sign up to received emails about your products etc, I explained that I was only there on holiday she said that was fine as if I signed up I would get a discount in store on the day and that I could unsubscribe to the emails, so I signed up.
However today I have checked my bank account and $5.48 has been taken out of my bank.
I would like this refunding to me asap and then cancel whatever it is that this lady has signed me up to.
I have email several times to customer services and keep getting this message
CVS.com® is not available to customers or patients who are located outside of the United States or U.S. territories. We apologize for any inconvenience.
I would appreciate this being sorted asap
Thanks Debbie
Desired outcome: Refunded and subscription cancelled
Once again rude pharmacy
Today is July 1, 2023. I called CVS 1880 Ocean St., Marshfield Massachusetts. My doctor called in a prescription at 2 PM. I called pharmacy and automated system said they were at lunch, I didn’t get any call saying it was ready or a text so I called them at 7:28 PM. For a prescription for prednisone. The automated system said it would not be available till...
Read full review of CVSPharmacist
July 1st
Andover MA CVS location
Pharmacist - name given - Jude. Refused to give last name and hung up on the customer
Jude illustrated unacceptable customer "service" over the phone. His behavior was rude, snippy, intolerant and offensive. Clearly has little to no patience with customers. Customer calling highly frustrated with inconsistent explanations and "guidance" in reference to prescription on demand program and alternative solutions.
Jude had limited information and no guidance for the customer. Customers look to pharmacists for guidance or suggestions. Waste of time and added to my frustrations. No resolution
Desired outcome: Company response to the behavior that is allowed with their employees
Total operations of pharmacy.
I have been a customer for years and have not satisfied with the service. First….they never, never, never answer their phones so I always have to go in person and this past year I have been dealing with cancer so this has been a real burden for me. When I complain about them not answering the phone they tell me they have not have enough employees for the...
Read full review of CVSDisrespectful and discriminatory store manager named, "Jim."
Gertrude Joseph
Date: June 30, 2023
Subject: Customer Service Complaint of Store Supervisor, “JIM”.
To whom it may concern:
I Gertrude Joseph work as an Independent Contractor for SHIPT. On June 27, 2023, at approximately 9:45am, I drove up to the CVS Pharmacy drive through located at 6900 N University Dr, Tamarac, FL 33321 to pick up a prepaid prescription order for a customer. I was greeted by Store Supervisor Jim at the window. Supervisor, Jim asked me to provide the name of the prescription for pick up and I notified him that the order was a SHIPT order and provided the customer’s name. Supervisor Jim gave me a scolding look and with a bad attitude and ordered me to come inside the store with the up most disrespect. I notified Jim at the window and stated that I had previously picked up several prescriptions at the drive through for prepaid customers several times as well as at other store locations. Jim proceeded to ignore me at the window and treated me like a third-class citizen. I was extremely disgusted with the lack of customer service and the disrespect I was shown at the window by Jim and had no choice but to park my vehicle and come inside. Keep in mind, I am a person with a disability and my Disabled Parking Permit was displayed on my rear-view mirror at plain site. Jim didn’t care about my limitations and discriminated against me at that moment and continued to repeat “You need to come inside!” When I went inside the store Jim continued to give me an attitude. We exchanged words back and forth and I was forced to raise my voice after the continued abuse I was given by Jim.
I was assisted by another store clerk who was a young lady with excellent customer service skills, who proceeded to assist me with the pickup order, which was successful. At no point was I asked for additional information aside from the customer’s name which is the same process that is taken at the drive though for all other customers. Jim proceeded to threaten me to ban me from the store and to have the police called to have me removed after he was the one who mistreated me as a customer! In addition, there are no signs posted at the window that state SHIPT contractors are required to come inside to pick up orders. I am so upset and frustrated that I have to spend time notifying your store of this disgusting and rude employee who is a bad representation of CVS. Therefore, I am making this a formal complaint!
Sincerely
Gertrude Joseph
786.285.6156
Pharmacy
CVS, Anderson, IN NIchol and Raible Ave. Pharmacy does NOT keep its stock of medications in supply. Every month when my spouse needs to renew his insulin, they are out of stock. In need yesterday and OOS. So are all the other Anderson Locations. He is a heart/kidney transplant recipient and needs to continue all medications regularly on time. His medications on auto refill. The staff at this location is so unprofessional it is astounding. I spoke with and assistant store manager yesterday and she said she could do nothing about the back. She did ask me not to contact you because a complaint would affect everyone. She said that there is not enough staff and have trouble keeping staff. She is now being made to train in pharmacy to fill in. (really!) The pharmacy staff is snarky and very unfriendly. The pick up window is never open, you stand in line forever. So.. after this being said. I am a RN and I will tell my patients not to go to CVS. I find it very dangerous to have prescriptions filled there. My spouse and I have also transferred our prescriptions to Walgreens. ( much safer). I have and will continue to suggest Walgreens to my patients. If you would like to discuss this with me:Email at [protected]@comcast.net.
Desired outcome: Either fix the problem or close the stores
Store cleanliness
As I was waiting for my Rx to be filled at your 8mile/Lasher store in Detroit, I was appalled by the dirty conditions on display. The display holders hadn't been dusty in a very long time. The floor was in desperate need of vacuuming. There was visible dust and debris on the carpet in the aisles and even some of the merchandise was visibly dusty. This store is located in a predominantly black community and compared to other locations it needs to be thoroughly cleaned or closed. I will no longer support that location.
Desired outcome: Clean or close the location.
Pharmacy
Ever since there has been a remodel to the store.. The service has been very poor.. Can not get them to answer the phone.. Can not get your prescription filled when they are supposed to be.. If your inside or outside drive through the lines are so long.. Not that you care but I am going to transfer to another drug store if this doesnt change... What are you...
Read full review of CVSCVS Refused to Honor GoodRx Coupon
On 06/27/2024, at 6pm, at my local CVS drive-thru to pick-up my medication. Presented GoodRx coupon with my ID. Was informed that CVS will not honor the coupon after 23 minutes seating at the drive-thru. Was told to come around or inside. Went inside and still refused to honor my coupon. I had to pay more for my needed medication, which is wrong. Guess I...
Read full review of CVSCoupons not applying from app
So, CVS wants you to use the app to load coupons on to the card. Employees encourage to use self-checkout and then after loading coupons onto the card they won't attach to your transaction. I've called customer care service and each time they hang up on me for a total of 1 hour. This is a complete joke and absolutely no customer service. You spend time using the app and then the coupons do not apply and when you call to report the problem no one wants to help. Using services for customer relations out of the U.S. country are outrageous. Representatives are clueless on helping the customer.
Desired outcome: Money from the coupons apply to the transaction and a call back from a U.S. representative speaks English. 310.946.6039
Picking and choosing who gets their prescription filled
I have been using CVS for 20 plus years and NEVER had a problem. I had to transfer my prescriptions to the pharmacy in Hughesville due to the fact I have moved and I have been having nothing but problems. I get my meds on the 18th of EVERY month, I always have. EVERY month now for the past year I have had problems, I have delt with having to explain myself...
Read full review of CVSPharmacy
The phone won't even ring, they ask you to leave a message and say they'll call back. Sometimes they do, sometimes they don't. It just goes straight to voicemail and when you ask why they won't answer the phone they just say "you're supposed to leave a message and we will call you back then" literally awful. They always say they're missing my prescription...
Read full review of CVSon hold dam music and dam repeating messaages
i hate your god dam new god dam [censored]ing hold music for watsonville pharmacy . your marketing teasm is stupid and management obviously has never had to wait on the god dam hold line for 20 min and listen to that god dam frentic god dam loud god dam muisc every dam day. psych 101, when on hold music should be calm and not frentic to antagonize the caller so that they hate every dam second they are on hold for every dam hour on hold for every dam time. it is bad enough that you are so stupid and have such comtempt for your customers that you have to repeat the dam marketing message every dam 10 sec. that i vowed never to dam well walk in to another dam cvs again and for 3 years i ahve never done so and have at every oportunity called dam cvs CVSawful!
Prescriptions
My hospital phoned in an order for oxycodone on 6/25, went to go and pick it up was told no stock will have on 6/26 about 1:30. At 1:30 was told dont know when it will be in. Dr then called in Norco, was told about 1 hr. Went to get it was told no stock dont know when it would be in. I am in EXTREME pain with NO pain meds for 1 1/2 days now dont know when I will get it filled. I am NO LONGER using CVS. This is not the first or even the second time this happened.
Desired outcome: Have pain meds in stock or at least tell Dr's when phoned in not available
CVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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