CVS
Reviews and Complaints

Really disappointed that very often we have no pharmacist during regular business hours. It isn't just one store, it's several in our area. It's not a one time thing, it's a rather common occurrence, and is unacceptable! People need their prescriptions! Imagine having a kid screaming all night of an ear infection, and because your pharmacy is closed, they can't get a desperately needed antibiotics, and parents have to miss yet another day of work because CVS can't get it's stuff together! Imagine people dying because they can't get life saving meds because CVS is trying to cut corners while still charging more. I for one have moved all my prescriptions to locally owned and operated pharmacies, and encourage everyone to do the same. You don't give a damn about your customers... Without us, there will be no you!

So, I was trying to figure out why I wasn't getting my weekly ad email alerts from CVS. I signed up for them before, but they just stopped coming. I tried to subscribe again on their website, but it said I was already subscribed. What gives, CVS? I decided to call their customer service line, but boy was I in for a wait. I was on hold for a whopping 17 minutes! While I was waiting, I sent an email to customer service with my complaint. Their response was pretty lackluster, saying that I would get a response within five business days. Five days?! That's a long time to wait for a simple answer.

Finally, a customer service representative answered my call and asked for my Extracare card number. Then, they put me on another "brief" hold. But this hold was anything but brief - I was on hold for another 5 minutes! When the CSR came back, they told me that they couldn't help me with my problem. What a waste of time! They did confirm that my email address was correct in their system, but that didn't solve my problem.

This whole experience left me feeling frustrated and impatient. And to make matters worse, their hold music was terrible. I'm not happy with how long it took to get through to customer service, and the fact that they take five days to respond to emails is ridiculous. It seems like CVS doesn't really care about their customers. Luckily, there are other options out there. I think I'll take my business elsewhere from now on.

This drug store is not the best (maybe Walgreens is worse)! The workers told me my anti-psychotic medication was ready, but it wasn't. I had to call my doctor's office twice and them three times. The woman on the phone lied to me straight up. This is not the first time I've had a bad experience with them. Once, they didn't have one of my medications and I had to spend the weekend without it. They said they called in an emergency prescription, but it wasn't ready on Monday. They had to write out another emergency prescription, which I didn't receive until Wednesday. I called a week ahead for both my anti-psychotic medication and the other medication. These people are dangerous and will kill someone eventually. They don't even care that they are not good. I have dates and times I called, and it was a female. I'm calling their corporate office after changing to Krogers. They are very dangerous and incompetent! Avoid them at all costs! I hope the liar gets fired. I can pinpoint when I called and send screenshots to corporate. They sent me a message on Christmas Eve to contact my doctor immediately, but they didn't give me a reason why. It ruined my entire Christmas for no good reason. I hate them. I hope they go bankrupt because of their incompetence!

I recently made a purchase on CVS.com during one of their sales. Unfortunately, my package got lost in the mail. According to the tracking information, it was lost when UPS transferred it to the post office. I immediately contacted CVS customer service and was connected with a representative who sounded like they were under the influence of something. It was difficult to understand them, but they informed me that I needed to wait 10 business days before they could take any action. After the 10 business days, I called back and spoke with a different representative, who was much clearer in their communication. They informed me that they would need to investigate with UPS and USPS and that I would receive an update within 72 hours.

Eventually, I received a call from USPS stating that the package was officially lost. I contacted CVS customer service again to let them know and requested a refund since I had already purchased the items I needed elsewhere. The representative assured me that the refund would be processed within 3 business days. However, it has now been 4 business days and I still haven't received my refund. I am extremely frustrated and disappointed with the level of customer service I have received from CVS. It has been a month-long ordeal just to get a simple order resolved.

Overall, I would not recommend ordering from CVS.com. While they may have great sales, the customer service is lacking and it is not worth the hassle. I will be taking my business elsewhere in the future.

I recently had a terrible experience with CVS and their staff members, Magamia and Kevy. These two individuals were extremely unprofessional and lacked any sense of decency, respect, or care. Kevy, in particular, was a big, nasty bully who used her position to be rude, hostile, uneducated, and plain vulgar. It was a truly horrendous customer service experience!

To make matters worse, I was unable to leave a complaint on the CVS portal because it kept erroring out. There were no managers available to speak with, and I still don't have my much-needed medication because a pharmacist and a tech thought it would be fun to play doctor with my mental health today! It's incredibly frustrating to be denied access to medication that I need to manage my health.

What's even more concerning is that CVS is withholding fulfillment of my prescription and was negligent in processing it initially. I had an appointment with my primary care doctor on Thursday, August 20th, and they electronically sent over my prescription to CVS. I called at 4:40 pm on August 21st to confirm that this, as well as another prescription, were ready for pick up. However, I was told by the pharmacist that she would not fill it on Friday at 4:58 pm because the doctor needed to be called when taking a new medication. This was all lies, as I called another CVS to confirm.

This particular CVS is located in an urban area, and it seems that anyone with my skin color taking certain medications is illegally scrutinized and denied their legally prescribed medications. As a Black person, I suffer from Depression, Anxiety, and ADHD too. I deserve to have my medication provided to me in a timely manner just as much as anyone else. It's unacceptable that pharmacists would opt to play God with my health and wellbeing by withholding my medication.

Overall, my experience with CVS has been incredibly disappointing. The lack of professionalism and care from their staff members, coupled with their negligent business practices, has left me feeling frustrated and disheartened. I hope that CVS takes steps to address these issues and improve their customer service moving forward.

I went to CVS a few months back to pick up my prescription that was on auto refill. When I got home, I realized that it was only a 30-day supply. I have been taking the same prescription for over 20 years and have always requested a 90-day supply. I asked the pharmacist why this happened, and they told me that my prescription had expired. I was surprised because they have my doctor's name and number, and I assumed they would know the expiration date. With all the technology available today, you would think that they could handle this with ease. However, the pharmacist said they would contact my doctor, but I never heard back from them. It was the same employees and pharmacist every time I went there.

I finally made an appointment with my doctor to get a new prescription, and after it was sent in, I went to pick it up. To my surprise, it was still only a 30-day supply. I had the same conversation with the pharmacist again, hoping that they would finally get it right. However, when I received a text message earlier this week saying that my prescription was ready to pick up, I was skeptical. They have never been able to coordinate my two prescriptions, even when I try to get them filled together. When I went to pick up my one prescription, the pharmacist told me that she couldn't give it to me until tomorrow. I was confused because why would they text me to come pick it up if they couldn't give it to me?

This is the most ridiculous thing that CVS has ever done to me. You would think that with capable employees and the right technology, they could handle this. It's not rocket science, after all. It doesn't matter where I am, whether it's in a city, town, or state, CVS is the same everywhere. I am done with CVS, and I am now a Walgreens customer.

So, I gotta say, I'm a disabled vet and I've been having a real tough time lately. I can't do a lot of things I used to be able to do, so I gotta rely on doctors, nurses, and my family for like 70% of my needs. It's been a real struggle, but I try to stay positive. Anyway, I moved to this new area and the closest pharmacy is CVS. I've been there four times now to try and get my prescriptions filled, and let me tell you, it's been a real nightmare.

One time, the pharmacist called to verify my prescription on speakerphone, and everyone in line could hear what it was. I mean, come on, that's just embarrassing. Another time, I was straight up lied to about how to get my narcotic prescription. They told me there was a waiting list and that it was full, but I don't think that was true at all. And then there was the time I talked to the pharmacist directly and explained that I was allergic to a certain prescription because of an ingredient one manufacturer uses as a buffer. I thought everything was taken care of, but the next day they told me they wouldn't fill my prescription. What the heck, man?

I've tried calling managers and corporate offices and stuff, but nobody seems to care. Nobody even contacted me about my complaint. The last pharmacist I talked to said he was gonna call another CVS to see if they could help me, but he never called me back. It's just really frustrating, you know? And the worst part is that my whole family used to use CVS. We've got 11 people in our immediate family alone, but we're not gonna use them anymore. They don't deserve our business if they're gonna treat me like a criminal instead of a customer.

Look, I get that mistakes happen. We're all human, right? But this is just ridiculous. I don't wanna be embarrassed or lied to or treated like I'm doing something wrong when I'm just trying to get my medication. It's not too much to ask for a little respect and understanding. So yeah, I'm done with CVS. I hope they figure out how to treat their customers better, but until then, I'm gonna take my business elsewhere.

I had a really bad experience at the CVS located at 9455 Hammerly Blvd in Houston, TX. The Pharmacy Manager, Helena, was not helpful at all. She tried to sell me the wrong prescription and when I asked for a refund, she refused to give it to me. I had to drive all the way back home to get my previous prescription to prove that it was the wrong one. Even after I showed her the proof, she still refused to verify that the prescription was wrong. She said, "well maybe because it's older, they may not make it anymore." Eventually, the prescription mysteriously appeared, but instead of apologizing, she went in the back and filled prescriptions for two other customers before finally filling mine.

To make matters worse, when I asked the girl at the register to confirm that my insurance information was up to date, Helena overheard and said, "what does he want now?" The cashier told her what I wanted, but Helena told her not to check because "the brand the doctor ordered for me is outdated and not covered, charge him full price." So the cashier never checked and charged me full price.

I escalated the incident to the "Houston Regional Leader," a man named Akash Patel. He promised to follow up with me by Thursday, December 24, 2020, but I have yet to hear back from him. I tried calling him several times, but the calls went straight to voicemail. When I tried texting him, he blocked me.

I would advise everyone to stay away from this CVS location. They don't care about their customers and they're not putting patients first like they should. Spread the word and avoid CVS at all costs. I will be posting this message on every review site, including Google and Yelp, so that people can see what kind of service they can expect from this location.

This pharmacy is the worst! I've been getting my meds from CVS for 7 years, but I'm done with them now.

I couldn't make it to the pharmacy, so I decided to use their online mail order. I paid my deductible and waited for my meds to arrive. Two weeks went by and I still hadn't gotten anything. I checked CVS.com and saw that my meds had been "delivered to the mailbox". I checked my mailbox, but there was nothing there. I called CVS and found out they sent my meds to an address I haven't lived at in 5 years. I changed my address on CVS.com and at the store several times, and I even made sure the correct address was listed at checkout. But they still messed it up!

The rep who answered the phone was no help at all. She talked over me and said it wasn't CVS's fault because they sent it to the address they had on file. I told her the Post Office couldn't do anything because the mistake was CVS's, but she just kept saying it wasn't their problem. I was so frustrated!

I contacted the corporate office and they said they'd ask my doctor to refill my prescription, but if my insurance didn't cover it, I'd have to pay full price. Why should I have to pay again for something that was CVS's fault?

I know mistakes happen, but this is ridiculous. It's not fair that customers have to pay for the company's mistakes. I'll never use CVS again.

So, I had to call CVS to refill my last two prescriptions. I wanted to make sure they weren't expired, so I asked them to confirm it for me. They said they weren't expired, but one of them was out of stock and they had to order it. They told me I could pick up one of them, but not the other. I was confused because they were both supposed to be filled on the same day. They told me one was expired, but when I called them earlier, they said it wasn't. They also said I waited too long to pick it up, but I still had weeks left to do so. I called their 1800 number, and the district manager called me back. She was also confused and said she would look into it. But then the pharmacy called me again and argued with me, saying it wasn't their fault and that I waited too long. They even said the prescriptions were good for 90 days, but they still wouldn't give me the one I needed. I think they're lying to me because they keep doing this at the same CVS location in Louisiana. They go through a lot of pharmacists, so I'm wondering if they're misplacing medicine and blaming the customers. I won't be doing business with them anymore because of their misconduct.

I been trying to get my son's prescription filled since Monday afternoon. My wife called it in between 3:30pm to 4:00pm on Monday (2-4-19). She stopped by today after work between 5:30pm to 6:00pm. The prescription wasn't ready and they told her it would be another hour. She called CVS around 7:30pm to 7:45pm and they told her twenty more minutes. I waited until 8:10pm to 8:15pm to leave. I got there and waited in a line with four customers ahead of me. I met a guy behind the counter and he apologized about the wait and being slammed, but said it would be another ten minutes. I was hesitant and gave him the stink eye, but I said no more and browsed the store. He told me that he would make my prescription a top priority and would expedite me. I got bored of the store and paced around the prescription desk again. An older blonde female pharmacist asked if she could help me and I told her my story thus far. She told me that she could only give me 22 pills of the prescription because that's all they had. One, she couldn't transfer it to another CVS since it was electronically sent to them from the doctor and two, we would miss eight pills because of the electronic prescription. She said sorry, that someone should have checked to see if there was enough for the prescription. The funny thing is that it was her and one other male employee that was running the pharmacy. Is she blaming herself? When she told me she couldn't fill it short of us losing eight pills, I saluted her and walked out. Nothing but silence from the pharmacist upon walking out. Yes, we waited too long to fill my son's prescription, but does one mean to tell me that a common needed prescription can't be filled/communicated after approximately thirty hours in the 21st century. I will never slide another dollar of my money across the clerk counter of this CVS. We are transferring this prescription in the morning.

I have been going to CVS since 1988 T 6/16his AM I was looking for something and the clerk called the manager Brandon I think was his name. He ran up to me and was talking to me so fast like a meth patient. he was talking so fast I already told you 6 times about what you want I toldHr him ok heres the 7tha I m very ill was lookfor Calms Forte. pharmacy wasnt open aming s yet so I could really talk to a pro. This Brandon MGT pointed to other products which would not work for me. He rushed off do I I got loud, he got loud so I Called him a Dildo, He screamed so all the customers could hear that I was Banned from CVS. Thats OK I can go to Walgreens, safeway etc. I realie I shouldnt have called him that I am very ill and just could not take him another minute. My military voice came out.. I have heard from a few others they had some issues

with him Certainly not employies though. Sorry for writing so much guess But I just wanted to explain this whole thing. Guess my military Voice came out. Thank You

I received an email from CVS about a transaction that looks like mine, but I did not make. It references a card that I don't have, or don't know about. May be an old card I no longer use. Details: Date: June 14, 2023, Amount $6.20, Store #1036, Register #13, Cashier #1511232, Transaction #3582, card ending 9736. My email: andris.[protected]@gmail.com. Phone: [protected].

My son had 4 wisdom theeth removed 6/15/23 at 9:am. We left the office at 10:08 am and went to pick up his prescriptions in Vernon, CT. Was told it would be another 15 minutes (no problem) so i sit in my car and wait. 15 minutes went by and I received the text saying meds are ready. I go into the store and was told I could not pick them up because the computers were down. Now I have a child in the car in pain from the 4 extractions and just wanting to take his meds and go to bed. I asked If I could go to another town to pick them up and they said fine but to call the doctor to send the script there instead. I drive 20 minutes to another CVS (Buckland Road, South Windsor, CT. As I was in transit, I get a text they received the prescription order. I get there and was told they did not have his meds. I head outside and call the doctor from my car AGAIN. I was told the scripts were sent there! I head back into the store and while walking in I get a text from CVS saying it was too soon to fill. It is a controlled medication and apparently the CVS in Vernon had filled it. They refused to fill it. I told them my story, they call over to the original CVS where the script was sent. I was then told the computers in Vernon were back up and to get his meds from there, so drive back another 20 minutes. I spent a total of 2 hours and 10 minutes driving back and forth with my son who is now in agony. Your practice is INHUMANE! what should have been at the most 30 minutes took me OVER two HOURS! It is YOUR problem it took so long. You need to do better CVS! How the heck can a pharmacy only operate if your computers do. You MUST come up with a Plan B when that happens. What if it was an emergency? "Oh sorry, you may have to drop dead on the floor in front of me because computers are down. Unacceptable!