CVS
Reviews and Complaints

CVS is constantly switching my name brand drugs to generics. I prefer all brand names b/c regardless of what they tell you, generics can have up to a 10% difference in the active ingredient. I work for a pharmaceutical company and know this to be factual; not just from my 18 months of rigorous training, but also from the doctors I call on daily. The issue is: The public consumers to not realize the facts. All pharmacies make a lot of money off of selling generic drugs. Of course they don;t broadcast this as it would look like they are greedy. I checked the prices for cash paying patients and there was a $30.00 difference in what CVS charges VS. Kroger grocery stores. Bottom line: If your insurance pays for the brand names you must INSIST that they provide you with the brand names. I have to tell them over and over each time. Many times the store won't even stock the brand names as they will tell you they have to order it so you will just give in and accept the generic. I am tired of pharmacies, particularly the CVS making my health care decisions for me. Side note... I don't know if pharmacists in other states have the right to change name brand to generics, but in VA they do. Also, you can request you doctor to check the box on the script as "formulary name brand" and then the pharmacist cannot change it.

after leaving the emergency room i went to fill a prescription at the CVS pharmacy on the corner of 2nd street and Kennedy st NW on 12-17-10 around 4:30 pm...i was just released for Upper Respitory Infection and the meds was greatly needed. I walked to the drop off location before i even pulled out my prescription the pharmasist said " hi Miss just letting you know im no longer accepting prescriptions im very busy with no help...my help is on vacations so im not taking anymore prescriptions...sorry" i walked away...just because his help is on vaction what does that have to do with peoples health. we rely on CVS to fill our meds and be there when there supposed too not turn us away. that cvs is the only one in my area convient for me and my children. if they can not help than who will?

CVS is now cutting hours come Dec 26th, into 2011.

Original CVS had scare hours, with one manager and one cashier to cover the day, and a little extra for deliver days, this skeleton crew will now be cut down to inoperable levels.

Store managers will be working 50-60 hour weeks and still: 6-8 hours a day the entire front store will be run by a single person. Cashiers will only be available during peak periods for maybe 9 hours of the work day.

This is an unbelievable slap in the face to its employees, there will be nation wide lay offs since we don't have the hours to keep the current staff at most stores and I'm terrified to see how stores and customer service fall apart entering 2011.

About a month ago, I went to my local CVS after a long day's work. I have been using this store for over 25 years. I was stunned to see several auto-scan checkouts instead of regular cashier stations. There was only one actual, human cashier who was taking customers. The staff kept trying to get us to use the auto-scans. I told the clerk that I didn't relish having worked from 5:30 AM (this was about 8PM) only to come into a store and be asked to do someone else's job for them. Enough already! We have to pump our own gas, ring up our own groceries and now check out our own items at the drug store? Are you kidding me? Is this economy, you are putting people out of work. If you'd like to offer a discount for customers who do someone else's job, then fine. Or if you'd like to come to my job job and do it for me, maybe we can work something out. But I implore you to get rid of the stupid machines and hire real people, who really need the money and the benefits. P.S. I haven't been back since.

I've recently went on Adderall at the end of October. I'm 28 years old and it's been a wonderful thing. I've been living with these 'issues' all of my life that I never really thought much about looking into, because I thought it was just me. Something I'd always have to deal with. When I went to my Doctor he prescribed me a 30 day quantity/ 60 pills to take twice a day. It should've lasted me over a month and a half (Because sometimes I only take 1 a day or sometimes I skip a day when not needed), but oddly I ran out before I thought I should. I wouldn't take them over the weekend on Saturdays and Sundays because I wouldn't be doing anything that required focus. I counted my pills at one point and had 14 left. I thought to myself, "I don't think this is right, but I'm not 100% sure." So I didn't do anything about it.

Well I went in and had my prescription refilled again Dec 8th, 5 days ago today. Again it was for 60 pills/twice a day. Since the 8th I've taken 6 pills. With Christmas coming up I've been extraordinarily busy and had taken them this weekend as well. When I opened the bottle today, I looked in and thought, "This is definitely NOT right, I have to be missing pills." So I counted them. And I counted 30 left. Really? 30? Was I trapped in some sort of time warp? That means I had a total of 36 pills on the 8th. I am missing 24 pills. At this point, knowing the size of the pills, 60 pills wouldn't have even fit in this container.

Of course the quantity was circled and initialed by the pharmacist. Well I called CVS and told them my problem. An hour later the pharmacist called me back and said the quantities at the store. And then of course blantantly 'suggested' that someone stole my pills. Let's just say they do Rude at this store pretty well. Can't even do a partial refund huh? No, of course you wouldn't offer that. Sorry no, my pills are with me at all times. Even though I only take them once a day they are either in front of me on my desk or in my purse when I leave my house. My purse never leaves my site.

I called my Doctor's office to let them know about this issue. Then I called them back with an updated status about CVS's quantity being fine. The receptionist and I had a little chat. She said well the Doctor's response will depend. I clarified, it's not and issue of me needing my certain # of pills to take. At this point it's about spending $20 on 60 pills when I got 36. Anyway my parents suggested I inform my Doctor's office, just to let them know basically. It's better to document this stuff in some fashion rather then not saying anything at all.

I was thinking about removing all of my prescriptions from CVS. It's true that after their first Manager left, Frank, the staff has been rude. Except for 1 young guy. Sometimes it take FOREVER to get a refill and twice now they've claimed that we didn't pay for a prescription and told us we owed them $20. Which was false of course.

On the other hand I'm half tempted to hold out, get it refilled and count them myself right there in the store so everyone can see it. :)

Anyway, I realize we can't really prove anything on either end at this point. But should I send them a letter about the incident so it's on record. Should I do anything? I would love a partial refund. Or maybe a sincere, "we're sorry for the invonvienance." Yeah that'll be the day.

I wonder if anyone else has had a similar issue at this store with missing pills if they could let me know.

At CVS, there are many different Christmas cards yet none of traditional Christian scenes. The regrettable thing about Christmas cards which I miss is the religious pictures that they use to carry such as of Mary, Joseph, and baby Jesus. I see more cards that often contain jokes. When I asked a couple of clerks, they both advised me to go to Hallmark. Millions of people send religious holiday cards to their loved ones. The winter holiday season is an important occasion that many people to focus on religion for their holiday celebrations. Remembering the reason for the season is a significant component of the holiday for many people.

This is sad. There goes Christmas ...

Has anyone noticed...what a Mess CVS store layout is? ...Who Designs this MESS a BLIND man...you can't find anything in a timely manner... let alone find it at ALL... Every store is Different some are good some are
designed by a Meth Head... OH and Prices... How Dumb do they think the public is ? Twice the price on things I see everywhere else...HEY CVS...FIX IT... for now I'LL shop elsewhere...

I am very sick today. I saw my doctor and she prescribed me antibiotics and requested that I also buy a probiotic that would help my body protect itself again a yeast infection from the powerful antibiotic. I called CVS to see if it would be ready, they said it would be a 2 hour wait. So 2 hours later I sent my husband to CVS to pick them up. After he left I remembered about the probiotic and called CVS to let them know and to ask if they could have a bottle ready with my prescription so my husband would not have to be searching through the store (not to mention be embarrassed by the isle of products that probiotics are found in). One person put me on hold, second person advised me of what I was looking for, and then a third person got on the phone and very rudely told me that, "we don't shop for customers." I wasn't asking him for a dozen things, just a simple bottle of over the counter medicine (or supplements or whatever). I was not able to get in touch with my husband so of course he came home without them. Now, as sick as I am, I have to go to the store to buy them. I can assure you that I will not be going back to CVS for this or any other future purchase. I will never step foot in their store again. There are plenty of other stores to buy these products. I shop all the time at CVS and have never even stepped foot in a Walgreens or Osco... I will be transferring all my prescriptions over to them. I think what the pharmacy did today was heartless, rude, and truly shows that CVS does not care about it's customers. Haverhill, MA, Main St.

Last night a CVS tech took my order, and it wasn't filled today when my husband went to pick it up. Upon speaking to the pharmacist, I was told 'with the current state of the economy, it's hard to get good help"--as if that had any bearing on the problem--sounded like an excuse pulled out of mid air, upon first glance.

In any case, I thought all was well until I picked up the script, and discovered it was one inhaler short. Mind you, this is the same med (same amounts) I've been receiving since 2005 with no problem. I called the pharmacist immediately, only to discover he'd file the insurance with an incorrect carrier, which would seem to solve the entire problem, right? But NOOOOO...I was then treated to a condescending, judgmental diatribe about 3 party payer problems, medicaid fraud, the incorrect writing of the script, and my lack of understanding of what was being said.

Just FYI, I am a 59 year old college graduate English major--which I promptly shared with the pharmacist, quickly pointing out he no knowledge of my particular situation, nor how I came to be in such dire straits. I stated I suspected this was probably the case with other customers, and informed him I'd phone my doctor first thing tomorrow morning to pass along the info from the CVS pharmacist that he'd written the script incorrectly, and asking him to please correct it.

This shallow, insulting person began to back peddle, and informed me it wasn't really a problem---after all, he was going to 'go ahead and give' me the second inhaler (mind you, HE was going to give me the 2nd one which has ALWAYS been a part of my prescription). I was so flabbergasted at his kindness ( to actually care enough to GIVE me the med) that I just said I'd still be contacting the doctor, and would pick up the script in the morning.

I am totally amazed at this entire encounter, and have phoned a neighboring pharmacy to transfer my prescriptions. The last thing I need is to have a pharmacy add to my illness.

I've tried over and over to unsubscribe from this research co. And I can't! I've had it! Just a warning. Don't ever get involved with pch online surveys. I didn't, but i'm recieving as many as 5 e-mails a day! Hey cvs research, stop e-mailing me!

Hello my name is Danielle Abate,
And I been shopping at cvs for over a decade and I spend way over the average customer you can look it up. Anyway I love shopping there and I moved to jersey city two years ago and every night I go shopping after midnight usually the women Patricia allways is very nasty to me and my fiancé . Tonight I was sick and went in asked her for medicine she told me get away from me! Look for pharmacy so I did not say anything I went on then I was going over to look for a sd disk for my camera and it was near were she might have to actually work and she said (( I'm not working the register go over to self pay )) I said I'm just looking for a sd disk for my camera and then I was upset I just wanted to get away from her so I rang myself up and after I did so I went threw all the steps and then of course the register broke so I said great these machines can be retarted some times and she said (( no you are retarted!)) I said excuse me ? She said they are all working just fine it's you! As the doors keep opening and closing and no one coming threw them! Something was clearly malfunctioning with the computers of the whole store and then she called me a rich ### when I said I shop in this store almost every night and you are nothing but plain old rude all the time I always say hello to everyone I pass and good evening and I refuse to shop in there as long as you have real rude employees and the other one just does not let you shop she talks to me about Patricia as if I care she will not let me shop keeps telling me these items what ever I pick suck and to go to Duane read it's cheaper well cvs is closer and I been shopping there for very long time and wish to continue to as long as you please do something with Patricia my mother came to vista me and one night we went to cvs and Patricia was working and my mom did not no anything about this and Patricia knew she was with me she saw me walk in and I said hello and she gave me a nasty look as usual and my mother asked her for her assistance and she told her it's her break time! How rude now that is my mother and there is absolutely no reason for her behavior nor to my mother me nor fiancé please let me know what you have done to change this and I'm sure I'm not the only one who feels this way .. I never wrote a complaint in my life this is how bad her behavior is it needs to be stopped she needs to treat your customers with a little respect please I am furious and would like to continue shopping without the rudeness my e mail is [protected]@ hotmail.com. Or [protected]@yahoo.com. Phone [protected] please contact me what the solution was thank you Danielle abate

I was discharged from lancaster regional hospital on thursday november 25 and went to cvs pharmacy for a refill for my prescription the person I talked to was sue I believe she was the head pharmacist, at that time I underwent back surgery and needed my prescription filled, the pharmacist was rude and unprofessional she told me my insurance would not cover my prescription until the following day I told the pharmacist if I could pay for it out of pocket for some of the medicine to hold me over until the next day until my insurance would kick in but this rude person (sue) the head pharmacist refused to help me out, I explained to the pharmacist that I needed the medication for pain I just underwent back surgery, I offered to pay for the medication out of my own pocket but she got very rude and said no, than she told me that I was not welcome to return to the store anymore that she would call the police, all I wanted was some medication to hold me over to the next day, until my insurance would kick in, but she refused to help me in any way possible, so I took my precricption to another pharmacy and they gladly help me with my problem, I just want to say I have never been treated so badly as I was from this cvs pharmacy and furthermore I am going to contact my attorney and see if I have a valid complaint and if I do I will bring legal actions against this cvs store, I highly recommend that someone in charge will look into this complaint, because I believe a customer has some right to be treated fair and with respect, my name is antonio illiano and my phone number is [protected] I hope someone in your dept. will get back in touch with me and let me know what actions you intend if any

I went into my local CVS today and had to use the restroom. I had to walk inches from the table where the flu clinic is being held to enter the restroom door. When I entered the restroom, which apparently is for public use due to a baby changing station in the restroom, it was completely unsanitary in every way. The floor and toilet looked as though it had never been cleaned or disinfected. I thought this was horrible - especially given the fact that they are giving flu shots just steps away from this filthy mess. If no one else has complained about this I will be shocked!

Rite Aid pharmacy had transferred all patient refill files to Cvs on New Scotland Ave. Upon doing so I called to check the status of my recently renewed prescription. Due to the fact that I have Medicaid I wanted to be sure that it was not out of date from the refills. I was told that all was in order as I had recently refilled the script. Had it not been in order I would have gotten a new script from the doctor due to the fact that it is high blood pressure med. and it is imperitive that I have it. I was told that all was fine.
Upon calling the refill in, I was told on a Sunday that I needed a new script because it was too old. It was two-months old. Medicaid allows only up to six months old. There was three refills left and it was to be refilled within the 30 day time period.
So inevitably I was given a hastle and told to get a new script even after initially being told that my script was fine.
I became angry and called a pharmacist in a different Rite-aid and was told my script was fine. He could not understand except that it had been transferred improperly.
My conclusion to their mishandling of my script is that I will no longer deal w/ CVS as they made no effort to help me in this situation that was inevitably their error.

I went in to the store on Monday to have my son prescription filled. I returned on Tuesday to pick it up after getting home opening it up I noticed that it didn't have the correct amount in the bottle so I counted the pills and then looked at the label it hand the right amount that was suppose to be in the bottle. So then I called the pharmacy up and they told me to come back and they would fix it, well it was not that easy because she went to saying that they was going to do a audit because it was a control substance not one time did she apologize about what was happening. I think that with it being a control substance the pharmacist should have someone else check their count because you have a hard time getting your medicine until they see it really was they fault. I did get the medicine but the pharmacist that I talk to Tuesday night acted like I had took the medicine out the bottle this need to be corrected before it happens to someone else and I will not be using them any more.

CVS Caremark has unfair, deceptive billing practices and lousy customer service. Twice they have sent me medications where they have charged me incorrectly. Unfortunately my insurance company gives me no choice but to use them.

On Friday, I received medication in the mail that I did not order and which Caremark did not notify me they were sending. Its explanation was that they had a received my prescription on August 26 and could not refill it until now. But here is what really happened. I had mailed them the prescription in August. They told me they never received it and suggested I have my doctor's office fax it to them, which is what happened. I was speaking to a customer service rep named Abbey about this. They filled the prescription after they received the fax, but then they received the prescription in the mail, but never told me. But they did not want to fill it then because the insurance company would not pay for it until three months had passed.

So last week they decide to send it to me, not asking if I was still using the medication or wanted it. You can't return a medication once they mail it because of FDA regulations. But I don't need the medication and I wanted to use a generic version for the next refill.

You would think they would at least notify the customer they were sending the medication if it can not be returned. I plan on reporting CVS Caremark to the Department of Consumer Affairs, the Insurance Commission and the Attorney General in Massachusetts.

After having numerous discussions with the manager Terry and the corporate office of the CVS store located on 19th avenue and Indian School Road Phoenix, arionza, I am finally at my wits end with the last incident being the last straw.

The pharmacy staff at this store is a group of young, arrogant no it alls, who feel they are not accountable to anyone, including the corporate office.

I cringe at having to go into this store, and only do because I have to take a bus, and it is the closest store to my home. Unfortunately, I have to fill my prescriptions every two weeks, due to the type of meds I use. Every time I go in the pharmacy, it is one thing or another. It is not available, the insurance won't fill it now, the date is wrong, etc. and EVERYTIME, I have to call someone and spend the stress and time, and get it resolved, proving them wrong!

Their attitudes are horrific, unconcerned and downright rude.

This time, Hanna, who is only a pharmacy tech, but acts like the manager, refused to fill one of my prescriptions because the date was wrong, but not on the others he wrote. She is from some other country, and she needs to go back to where she came from! She did not even try to resolve the issue. When I asked for the pharmacist, she got haughty with me. Finally, the pharmacist came over, and while she was looking up my account, after calling my doctor and verifying he made a mistake on the date, she then got an attitude of arrogance!

I asked hanna to call the store manager and she refused! When the pharmacist overheard me asking to speak to the manager, (She too, is from another country) got uppety with me, asking me why I was calling the manager, when I stated it was none of her business why I was asking for the store manager, she then threw my prescription back at me saying "Well then, I guess you don't want this filled then". She spoke with my doctor, I have had my prescriptions filled there for years, and now she makes a personal decision to not fill my prescription again!

Terry, the store manager is a whimp, and just stood there, looking down at the ground while I told him what happened. I called corporate. I called my doctor, who after dealing with them on the phone, and seeing how upset I was, stated that he was now boycotting their pharmacies (He has a huge practice!) and not reccommending them to any of his patients.

Other than the fact that they are all young and have too much power apparently, these people show no regard to their customers. And apparently, CVS is at fault, because none of them seem to be concerned about getting a complaint.

I am a career advisor, and a word to these employees and CVS, step over, and let a person who has been out of work have your job, because I am sure they will appreciate it and be respectful and courteous to customers!

These young people need a large slice of humble pie, and life experience to set them straight about life!

And CVS, shame on you for not following through on complaints, so that they have full reign to treat people anyway they chose.

After way too many incidences at this store in regard to customer service, I no longer will fill my meds there, or give CVS one more dime of my money. And I will tell everyone I know, please don't shop there.