CVS
Reviews and Complaints

I visited your Novato Blvd. store in Novato. The checker Brittany was very unfriendly, to myself and other customers. As I frequent this store, I always notice this about her disposition. It would be nice to shop in this store without the dark cloud and some good customer service.

She seems very disinterested in anything to do with product information or helping with questions.

Sirs;

I'm not so sure that you've actually thought this process through in it's entirety. I get a 30 day script from a pain management Dr. yet you push it back to 35 days. I understand the the why's yet I would like to know the Doctors name and DEA# that is actually looking and studying my medical file so I can file a Federal Law suite for medical malpractice. Since I'm in one state and the parent company is in another it would go to the federal level. I try to hold over extra to meet your rules but with working 16-18 hour days and old age and arthritis and gout like they have never scene (6 surgery's due to gout), at times it is hard to hold over. Reason for the script and amount is because it dulls the pain so I can move. It doesn't make me loopy or stupid but allows me to actually continue to move and work so I can pay the bills.

I live in a county that has a high classification of over dosing. I can't help the irresponsible ones abusing the narcotic except maybe have the Narcan on a 5 day delay.

Have you ever hurt so bad you get depressed? You may hear today is a good day or today is a bad day due to the pain. Do you really and truly understand why the Doctors and nurses ask you if you want to hurt yourself? In my opinion because the alternative; as bad as it maybe, is because one is so tired of living in pain that it drives one into depression to make the decision to finally stop hurting. Due to the change in your protocol of 35 days instead of 30 due you think you might actually push someone to that decision due to the amount of pain they are in? (And no I'm not suicidal)

Lastly I would think about lost of wages because I'm unable to move due to the pain. Heat packs, hot tub, Tylenol and every other OTC medication to help does little. The pain and suffering aspect of your decisions to change my script from a 30 day to a 35 script is mind altering. Even the Insurance company was even asking who in the world is changing your script? I see where the doctor wrote for a 30 day and we have it on file and since you've been taking this for sometime, someone is changing what the doctor wrote.

I'll close by saying and summing it up if you still don't understand;

Medical malpractice

Loss of Wages

Pain and Suffering

Sub-standard Products (Generics-they maybe FDA approved, they do little)

Altering Prescription's on another's DEA's number.

Proof that you may due this from getting sued in attempt to protect the company. Rather a smoke screen that you're trying to help society but when the real reason maybe to prove that the all mighty dollar is more important to the board than the quality of life to the customer's that spend their hard earned money at your locations which I might add lacks in several areas.

Short staff, receiving wrong medications, shorts your medications, doesn't auto fill your medications, trash in the isles, the shelves are empty (that maybe beyond your control) and this is not just at one location.

Maybe I will reach out to a "one call, that's all type attorney", and make you re-think you're blanket type coverage decisions instead of individual one's for your customers. It's just a thought to wake you all up. What do I have to loose. It's like your playing God with my quality of life.

Your pharmacist are in place for a reason, have them call and continue to verify the scripts and if they feel they are fraudulent, have them call a Hotline to have the ones that originally wrote the script investigated.

Hello, I am a physician and the female pharmacist in gulf breeze Florida working 9/3/22 just provided myself and my patient the worst service I have ever experienced in more than 30 years of calling in prescriptions.The patient went to the pharmacy to get 3 rosuvastatin 20 mg pills to tide her over on her vacation. They called me through the on call service. The pharmacist would not speak to me over the phone the patient was carrying. So the patient got me the relevant information through the service and I called and spoke to her. She was belligerent and rude, during the conversation she claimed she didn't need to be nice because pharmacists are in such high demand in Florida. I understand the world has changed but you can not accept this behavior from you pharmacy staff.

CVS Manager

1902 Brooks Street

Missoula, MT 59801

Dear CVS Pharmacy/Store Manager

This letter is being sent in compliance with Montana law. It is a 30-day notice of intent to sue CVS for the following reasons below.

I placed a prescription with CVS Pharmacy and your intern quoted me a price of $7.00 for the prescription. When I arrived at CVS at 1902 Brooks St. in Missoula, Montana I was told the prescription would cost $15. he told me it was the wrong price quoted. I drove 40 miles Round Trip to your location from Potomac, Montana

The Intern pharmacist also started giving me advice on the prescription. On that date, The intern pharmacist was working alone. The intern also told me that I should not be complaining. "You can afford the extra money. He said That is why I did not call you to tell you I made a mistake.

He would not fill the prescription for $7. I had to go to Osco drugs to get the prescription which required me to drive back into town and wait another day to get the prescription filled. The prescription at Osco it was $7

The broke many Montana laws and the corporate office said he was working with a pharmacist who was out to lunch. The pharmacist was not present in the store. CVS needs to pay me restitution for my travels which I am demanding $100 in Cash, not a gift card. I am also demanding $1000 for my mental anguish.

Under Montana civil law. You have 30 days to respond to this letter. I am giving you 40days. If a settlement is not reached, I will file a civil suit in Missoula, Montana court.

don iarussi

[protected]

Anisha johnson stated my dr mayer did not refill my prescription. I went to cvs.Com and it was ready for refill. So, since they do not pay attention. I refilled online. My 74 yr. Old husband just got back from cvs 2175 main st. Dunedin fl, 34698 store #4987 with nothing. I need my refill today. Why did she not pull up on computer and see refill requested?

this cvs is horrible. Also, phone has been out of order all day.

Patti thivierge

On 8/8/22 @ 12:46 PM I spoke with a Noreen at your customer service # in regards to my current extra care card # not matching the coupons, extra care bucks and discount coupons. This had been going on for a number of years. She took out all my current information and put in my new address,my name,new phone, # email address and told me what my new extra care card number would be with the last 4 digits of 9705. Told me when I went into store give them the new # and/or my new phone #. My new card would be here within 2-4 weeks.

Went into the store to make a purchase on 8/22/22 W/O new card and there was no information in the system either old or new. I have not received my new card yet. I have coupons I can't use- can't use for Pharmacy pickups. So either get my new card here in 2 weeks and put all my new info in or I will take my business , which is a lot, elsewhere.

Bill Cauley

I have used the CVS pharmacy at 2020 eakin rd. Columbus Ohio 43223 since I was a teenager ( I am now in my 40s). My first issue wa about to months ago with a pharmacist named Brittany who rudely and loudly tried to tell me the medication I was picking up can't be filled until after 12:00 due to store policy. I knew that was incorrect because I had been receiving that medicine for 3 years and never had a issue. She stated the medication I was taking so loud everyone waiting could hear. I complained to corporate who got in contact with the manager who said they would address it. The next time I went to fill it she again wouldn't fill it till noon with a hateful attitude so I complained again. Yesterday I called because I had a prescription that was sent in by my doctor 2 days prior and they had not filled it. The young man who works under Brittany said it wasn't there. I informed him my doctor called it in and he said have my doctor do it again they don't have it and hung up the phone. I spoke to my doctor who said they sent it on the 29th and spoke directly to the pharmacist which I'm just going to assume was Brittany at this point. I called CVS from my number twice and both time was hung up on until I called from a different phone. I stayed the reason I was calling gave them my name which the person must have thought was funny because he began to giggle. My prescription was there the entire time.

My Rant for today, CVS pharmacy in Bowdon is absolutely the worst pharmacy I have ever been too. Within a year the service went from Great to the worst ever . You corporate people Ran off the best Pharmacist , pushed your c o v i d BS on all employees and replaced everyone with the most incompetent bunch of people ever to work in a pharmacy. The last remaining few good employees have to kill themselves to keep up because of the new

incompetent transferees . One Pharmacist guy could not read my prescription from the dr. I then had to go pick it back up and go get it filled at another local hometown Pharmacy, they filled it in 5 minutes at $2.38 cents. Then every time I call ahead to make sure they get my prescriptions filled before I Run out, they say it will be ready tomorrow, then I go back tomorrow, stand in line for 30 minutes to find out they have yet to fill it. Come back tomorrow and then they tell me I need to call my dr. and get refills! They service went from great then straight to [protected]@ll in less than a year. My wife is having the same problems getting prescriptions filled as well. I'm changing drug stores as my work/Southern Company has a contract with you people. God Help the few I have known for years that have been great and have to put up with all this BS.

I will call my company and complain about the poor service , can you folks not get this corrected?

8/31/22 I called Marshfield MA pharmacy at 12:30am and ask if I could get my prescription by 3am because we have 1 vehicle and my husband goes to work at 3am gets home late. He huffed and puffed said he will try to have done by 3am I called at 2:30am not ready till 2:50 am of course I’m at pharmacy his back is towards me like he doesn’t see me. Then he looks at me and gave the biggest sigh I only have 1 vehicle I don’t like coming at that time but it’s only time I can. He always makes me feel like I’m an inconvenience. I’ve gone to this CVS a long time and I don’t think I’ve ever meet anyone more rude that deals with people. I know he works late night but he truly acts like he hates people

This has happened twice. I called to have prescriptions mailed to me only after calling days later to find out they were never mailed out. I am disabled, in a wheelchair, and I have no other option. I called both times and they said my medication was still at their office. This is unacceptable. I would like to report that this was at 1010 Revere Beach Parkway. I am very upset. My medication is supposed to be taken every day. It now has 2 day interruptions. Please help me.

Gretta, Customer Relations Representative CVS: Unacceptable Response

Your response sounds like something you have stored away so you can respond without getting involved with the issue. This is extremely disappointing that you (CVS) believe this is acceptable. It’s NOT! Apparently, you do not value me as a customer as a result of your generalized statement that you provided.

(1) Did you read my complaint and understand that this CVS Store located in Dunkirk, MD did not provide the service that should have been expected?

(2) Did you understand that this store ran out of the medication I needed when they informed me that they only had 62 pills left because their supplier had not kept up with the orders requested, resulting in the shortage?

(3) Did you even take the time to investigate what I complained about, instead using a form letter to respond back to me?

(4) Did you read where the pharmacist was not helpful and talked to my wife in a very unprofessional tone?

(5) Do you care that the aforementioned pharmacist responded that I should not have picked up the 62 pills – which demonstrated her lack of care for my medical situation?

(6) Do you understand that I was out of this drug – which is extremely addicting and can cause hallucinations among other withdrawal conditions?

(7) Additionally, why should I have to pay an additional $15.00 for a prescription that was incomplete due to a supply problem within your organization?

(8) The order was for 90 pills, the store only had 62 which was 28 pills short of filling my doctor’s prescription amount and because that store was short, I have to pay extra for their mismanagement or from the supplier problems – Why?

I was told that they were having a problem with their supplier and were in the process of finding another supplier and I wouldn’t have to pay anything extra, but I would have to wait until I was getting close to running out and at that time, I could get the remainder of the pills. The reason I had to wait had to do with the drug being a narcotic.

Your organization screws up or runs into a problem and wants me to pay for that screw up! Furthermore, the pharmacist involved has a problem dealing with any issue that arises from our personal experience with her. She is adamant, unfeeling, has a reputation of speaking to your customers with a tone that is condescending and a disgrace to your standards promoted by the CVS organization. I know of other people that have expressed the same complaint about this pharmacist, with one going to a different supplier to get her prescriptions filled. And, I’m thinking very seriously about finding a different supplier as well, which includes many other products we have purchased other than our prescriptions from that store. I realize that we are only two customers and that won’t make any dent in your overall profit margin. But, treating your customers in the manner I expressed will inevitably chase away others. I am not done with this complaint unless a reasonable resolution is reached. I really don’t care about the extra $15.00 charge, it’s the principle, the lie, and the rude treatment from your pharmacist that matters to me. One final note, the pharmacist (Kay), discontinued the call and never responded with the obligatory “Thank You.” I think – according to her tone – she has the false impression that I am some sort of a drug addict. I’m NOT! She needs to stop being disrespectful. I heard about the number of excessive hours pharmacists are working, however, taking it out on customers isn’t conducive with good practices encouraged from the CVS organization.

Thank You,

Rob Delaney

8231 Sycamore Circle

Owings, MD 20736

From: CSS Email [mailto:[protected]@CVSHealth.com]

Sent: Monday, August 29, 2022 2:16 PM

To: [protected]@COMCAST.NET

Subject: Incident (S-6809552) - Hello from CVS Customer Relations

Dear Mr. Delaney,

Thank you for taking the time to contact CVS Pharmacy.

I apologize for your recent experience with the availability of the medication at your local pharmacy. We have very high standards for service and having adequate stock on hand is essential.

As far as the availability of the medication, the amount each pharmacy can order is federally regulated, allowing only a set amount to be available at each location. The pharmacy team is not able to discuss the inventory of these medications due to loss prevention purposes and therefore unable to call other pharmacies in the area to locate the medication on your behalf.

I understand your frustration and concerns regarding this matter. I have shared your feedback with the leadership team that oversees this pharmacy to ensure your concerns have been addressed promptly.

Thank you again Mr. Delaney, for bringing this matter to our attention. Through your input, we are committed to better serving the needs of our customers. We value your business and look forward to helping you again in the future.

Sincerely,

Gretta

Customer Relations Representative

Incident ID: S-6809552

I use a CVS Pharmacy at 3800 Pine Avenue, Erie, PA 16508 and my name is Richey Walter. I have repeatedly asked that my prescriptions NOT be filled automatically. They told me they removed ALL of my prescription from auto-refill but they continue to call me and to let me know of a prescriptions that are ready for pick-up that I did not order. I am tired of the phone calls that automatically come when the prescriptions are ready for pick-up. When I am expecting a refill to be ready, they do not call me.

Another problem is that they NEVER answer the phones in the pharmacy. You end up on hold for 45 minutes at times. I had to call the manager and ask if anyone was working that day in the pharmacy. He connected me again and again I was on hold for another half hour.

Hi. I purchased the heat compress due to having dry eyes. I purchased it before I was done using the one, I already had. I left the new one in the package for a few months. I tried to use it today and it was not useable.

I wanted to rinse it before using it. When I put cool water on the compress, it turned brown. I tried to wash it and it just got worst. I squeezed it and brown water came out so I could not use it.

I’ve tried to do business with the CVS on Eva Street in Montgomery, Texas and want to let folks know that the back of counter pharmacy technicians are the most rude people I’ve ever dealt with.

More often than not, they won’t even come to the pickup counter to talk to you. They stand at the computer and bark out questions ( while wearing a mask); you are unable to understand what they’re saying , particularly from 15’ away.

Their attitude is not welcoming and wanting to help you- you are of an extreme bother to them- never ever will do business with CVS again. There are too many options to do business with a store that is thankful for your business.

On July 5, 2022 I was at the CVS Oat 288 Saint Nicholas Ave, NYC. I was purchasing a Waterpik water flosser. I used 3 coupons I had on my carecard. 40%, $4 off $20 and 21 cents. The total was $41.33. I swiped my OTC card, at 3:38:14 pm then the register went blank. The cashier tried to reboot the register several times but nothing happen. The store manager named Islam took me to the next register and said lets try it again. I said I will be charged twice. He said no because no receipt came on. The cashier put my discounts in manually an the amount she added was $39.50. I told her it was not correct but the manager said it's ok. I swiped the card at 3:59:11 pm. Then I showed the manager the receipt and my balance was $19.17. He said the $41.33 will go back to OTC the next day. I called Humana the same day and told them what happened. They said CVS is responsible for the refund. On 7/17 CVS showed a copy of both transactions. On 7/27 it's not showing. I have been going back and forth with this issue. I even called the CVS corporate office no one is doing anythin. Please help.

On or about August 10, 2022 I went into the CVS location at 2100 66th St. N, in St. Petersburg, FL. I had a $50 gift certificate awarded to me by CVS for a problem with a location in Swansea, MA. So Pronamel toothpaste was on sale "Buy One, Get One half off." Unfortunately, though both Pronamel and Sensodyne were both on sale I was charged full price on both. I filed a complaint with CVS and got a response. The response indicated the problem was going to be looked into and as is usually the case I heard no subsequent response. So I filed another complaint and that one was never acknowledged. So, "stick a fork in me, I am done!" I don't need ExtraCare or the damn remainder of the Gift Card. I am a native Rhode Islander and I truly believe ever since Mr. Ryan was relieved of his job as CEO in 2011(?) CVS customer service is pretty much non existent unless you keep pursuing the matter. In retrospect the woman in charge of complaints from the Southeastern MA stores did a fantastic job as she researched my initial complaint. When she did she discovered that I told her the truth about what happened in Swansea, MA and as a gesture to a good customer she gave me the $50 gift certificate. Maybe she ought to be the person in CHARGE of Customer Service for CVS corporate. I am likely the only Gary Veyera on this planet so if you run my name you'll get the name of that exceptional woman. Make her CEO. Might help your company going forward. As far as I go I can just drive past CVS to stop into Walgreens or Walmart. There's only one thing I can only get at CVS. I'll buy it by the case and be done for my lifetime.

Since November 2022, we have been trying to resolve this issue. At this time I learned that my 84 yr. old brother, James Williams has had rewards bucks & coupon expire because he did not have access to the complete account number or phone number associated with account number ending i#8595. James' wife, Bernice Williams died in 2006. As he continued to get his medication & make purchases, he did not show a key card. He moved in with me, Cynthia Jones in 2010. In November 2021, I observed Jim throwing away a CVS receipt with $9 in rewards bucks & coupons. When I asked why didn't he cash them in, he said he could not. Years ago he told CVS that he did not have the key card & have forgotten his wife's cell number. He was told that he needed one of them, so he never bothered again. No one even offered to help him locate that account. He was told to just get a new account/card. For whatever reason, the 1st account kept showing up on the receipts. When I asked him if he was showing the 2nd card, he said he was told that his info was in the system. He stopped trying to redeem the coupons. Since my involvement Nov. 2021, I have made 2 dozen phone calls & dozens of in person store inquiries. 1-800 CVS refers us to rewards, rewards refers us back to the store. I have provided all phone & in store associates with Bernice's birthdate, maiden name, every time they requested it. No one was able to locate her in the system "without the phone number or card". One person located her name with a out of county address. A phone associate sent a 3rd card, said he would link it with the 2nd card. We were told to take the 3rd card into the store to activate. Jim made sure that they scanned the 3rd card when he went to CVS. When he picked up his medication without scanning, the 1st account came up. Most of the phone reps assured that what they were doing would deactivate the 1st card. After mother lengthy 1800 call I was referred back to the store because the store " had the ability to locate account numbers. I called my local store & began this story with Michael, the manager. He assured me he would speak with his manager when he came in. I was supposed to give Michael a chance to speak to the manager, then go in to speak with them both. I did not go because I did not want to be disgusted again. It is outrageous & appalling that we had to go through this ordeal for 9 months. It is even more outrageous that no one could resolve this. I am 70 years old & retired. I was determined to get this fixed. On 8/14/22,I went to our store which is just about 3 miles from our home. I was greeted by Matt who informed me that he was a District Director for CVS. He asked if he could help me. I told him that apparently no one at CVS could. We kept talking, I filled him in & even he was amazed that this issue had persisted so long. He escorted me to the pharmacy area, got into the system, asked me the same questions about my sis-in-law that I have answered for the past 9 months & located Bernice' s phone number which now gave Us access to her account. Thank God that you have someone as knowledgeable, patient and professional as Matt working for CVS. It took him 8-10 minutes to get to the bottom of a 9 month issue. Sensitve to all I had done over the past 9 months, Matt reluctantly referred me to CVS.com to link the accounts. I had to create an online account & could not obtain a 6 digit verification. I made 5 attempts. No numbers were sent. Again I called the 1800 number. The associate assured me he linked the cards & deactivated the 1st card, which would take place in a few days. On 8/14, I showed Matt a hand full of expired rewards bucks & coupons. Matt suggested that I mention it to the phone associate. The phone rep stated that he could not reissue them after requesting various numbers because they had expired. Mind you, they expired because we just obtained access to the account.