CVS
Reviews and Complaints

I faxed a medication refill for one of our patients at CVS Pharmacy located at 10952 E Colonial Dr., Orlando, FL 32817 on August 16, 2022. Per Fax report the fax went through successfully.

Today, the patient called out office claiming the pharmacist had told him nothing was received from our clinic. We resent the fax to CVS pharmacy.

Once gain, the patient claimed nothing was received per the pharmacist when the patient called CVS.

I sent the patient copy of the 2 fax report to show him, it was sent twice, 8/16/2022 and 8/22/2022. The patient went to CVS to talk to the pharmacist to show him the report I gave him. Per patient, the pharmacist won't even look at the report and still claiming he did not received anything from our office for the patient. I can hear the pharmacist on the background talking to our patient to the the request electronically sent to them. The medications are not controlled neither narcotics. So, it means we can fax the request.

So, I told the patient to ask the pharmacist if there's another fax number I could resent, for the third time the request to refill his medications. The pharmacist gave us the the number [protected], which is the same fax number I had used to fax the request twice.

What happened to CVS' motto; "Bringing Our Heart to Every Moment of Your Health"?

Where's the commitment the CVS President is bragging about as part the amazing transformation? A simple request for refill cannot be done. Nobody takes the time to check the fax machine.

This is not the first time we have problems with CVS pharmacies.

If CVS cannot live by their motto; please take it out or change it to something.

The transformations of any company will not happen unless the employees themselves will do their part. It does not matter how hard the President or the board members work hard to change the image of the company, if the employees do not care, nothing will change other than put the company down.

Thank you.

Jonathan, the head pharmacist at the La Plata, Maryland Branch is the most condescending, rudest, bafflingly arrogant and unprofessional pharmacist. I've been engaged in multiple conversations with family, neighbors, friends and fellow patrons concerning Jonathan and CVS La Plata and accumulatively we agreed the above comment to be dishearteningly factual.

Filing this complaint is not in regards to one specific exchange but rather a plethora of negative instances. He has called customers liars while he's been caught multiple lies in an attempt to cover-up mistakes. It's safe to assume that Jonathan's demeanor has a direct effect on the pharmacies staff. While they don't share every negative trait Jonathan displays, they're nonchalant & "I don't care" attitude magnifies to negatives to their customers' experiences. To be fair, all but one tech named Ruple. Anytime I have to call I request her and have no problem waiting until she's available. It's noticeable the staff lackluster performance is a direct reflection of their leader. Sad sad sad..

If possible, I'd rate Jonathan and CVS La Plata negative Stars. They are losing customers by the droves and they don't seem to care. I've actually heard them say, "makes my job easier" "over 50 of scripts filled ate with CVS, what do they expect?". They are always busy, however this mentality is mortifying & extremely detrimental to CVS's reputation. Over 46 years I've been loyal to CVS, however the day has come that I break ties with an institution that doesn't value their patrons. Nowadays I recommend "La Plata Pharmacy" located 301 South for all your RX needs.

Everything I've stated above is factual and I'd have no issue stating so under oath.

I was waiting in line there were 2 people checking out. The first cashier finished up and had to put in an order so she walked away. The remaining cashier decided instead of waiting on me or the person behind me, to state oh she will be with you when she is done. Which I found very unfriendly and a sad state of customer service.I never have an issue at the other cvs I go to just this one on Chichester ave in Boothwyn and it is the same older lady that does this almost every time I am here. I use this cvs because of convenience, I will just move all my scrips to one that is not as convenient but the customer service is much better

CARIDAD J HILAIRE 4144 MIDDLEGATE DRIVE UNIT 4, KISSIMMEE, FL 34746 PHONE [protected]

AGAIN my OTC WC order was incomplete, and I missing the LUTEIN.

I never received an email, letter, phone calls, or credit about the missing items.

I had to beg, and plead over the phone the last time to get missing items.

CVS made me feel like I was lying, and did receive all my items.

I am tired of calling, and staying on hold for hours. I get transferred all over the place, and have to listen to music. I have limited minutes on my cell phone, and am on a fixed income. IT IS A HUGE INCONVENIENCE FOR ME, and costs me extra money.

If they did not have the items I should have received a credit on the site, so I could re-order the LUTEIN or order different products. NO CREDIT ON SITE

If I needed a medication to save my life, and was short ten cents CVS would not have given it to me and would have let me die. Why are you keeping $100 from me?

I already lost $100, and was told I could not add it on the next ORDER.

It is happening again, and is getting ridiculous.

I want my orders LUTEIN, or a CREDIT on the site and I am not losing a penny again.

I am planning to take several steps, and will first file a complaint with MEDICARE against CVS.

I will then contact my Congressman's Office, AARP, and other agencies about this nonsense.

If I do not get any help, and things do not change I AM GOING TO THE MEDIA.

I am giving CVS 7 DAYS to correct the problem, and will start the process on August 29, 2022.

I also would like to bring to your attention some of the products are broken, and cannot be used and will show them to the media.

I went to my local CVS to pick up 3 prescriptions that had been filled. I had to wait for one person in line.

When it was my turn I told the clerk I wanted to pick up prescriptions, then when she returned I told her I also needed to get some over the counter Famotidine 20 mg. Then she exploded and told me if I wanted that I would have to either call or come back at another time because there was a line behind me and they were getting ready to close. She was red in the face and told someone else to “come take this one”. Like I had done something wrong. After she checked me out the original girl had come to another window next to me and started checking the person behind me. So I asked the clerk what her name was and she chimed in that her name was Lilly and spelled it. I said “well she certainly has a temper.”

I am a senior citizen and don’t appreciate that rude behavior. I don’t know who her supervisor is at that store but she sure needs a talking to. She made me feel like I had done something wrong which I had not.

If you need further information let me know.

My name is Carol Tyler, I'm taking blood pressure medicine Micardis, 40 mg. I called in a refill on August 15 or 16. The order went in. I was told by the automatied system that the refill would be ready for pickup the next day. I went to pick up my medicine and it wasn't there. I was told it went to a CVS in Fort Wayne Indiana. I told them that the request should have been canceled. Back in April I was in Fort Wayne for a 5 day conference and left my medicine at home. So a vacation refill was provided to me. After I returned home the CVS on 21st and Post Road called to refill that prescription and I told them that I had just picked up a 90 day supply and that the one they was trying to refill was from Fort Wayne, Indiana and I don't need that one refilled. And they was suppose to cancel that prescription. Now that I have been without blood pressure medicine for 6 days the pharmacy is telling me that the medicine is on back order and they will call me when the order comes in. I have informed them that I'm totally out of this medicine and how many days I have been without. They don't care about my health. If something happens to me before I get my medicine. My family will start legal process on your company.

I reordered my medication on Monday 08/19/22 on the automated line and was told that I could pick it up Tuesday after 11 am. Note that I am just coming back to your facility secondary to displeasure with your staff. So once again, my medications were screwed up and your staff just seems like they do not care. My husband stopped to get my Linzess and was told they did not have that order, mind you I redid the order Monday and was told I could pick it up Tuesday. I called today 08/19/22 and spoke to Phung who told me in no uncertain terms I asked for my prescriptions to be sent to Barneys pharmacy. I told her I have never used a Barneys in my life so she argued with me that Ed from Barneys called for my profile and records. She provided me with a phone number of [protected] and name of ED. I called the number, which did go to Barneys Pharmacy but no ED worked there and THEY HAD NO RECORD OF MY INFORMATION! THAT IS A VIOLATION OF MY HIPPA RIGHTS! YOUR PHARMIST DID NOT SEEM TO CARE AND IT SEEMS THAT WE ARE JUST A PAYCHECK TO HER. I need an explanation of why my rights were violated, false information is in my chart and why my medications are being withheld from me. This seems to be a regular complaint from people and your pharmacy staff.

My daughter (Skylar Horsley) ordered photos from the Robinhood Rd location in Winston Salem, NC. When she went in to pick up the photos, they told her she had to pay for them. They were paid for online. I called the store. the first person I spoke to said she couldn't help me any further. I spoke to Melissa the manager who could have cared less to help. I told her that I had proof that the money had come out of my account. She said she couldn't help that I had to call a 3rd party. She could care less that CVS has lost all of our business. She was not very professional over the phone. I told her to shred my daughters photos that she would not be back. I want to make certain that she did so. I called the 3rd party which said CVS photo and they said that she had paid and offered a refund.

CVS store #4987 2175 Main St. Dunedin, FL 34698. Phone #[protected]. Date 8-3-22 3:23PM Yet, I received qty of two. I did not pay 45.00 RX1561780 online. I was told my payment did not go thru. So I paid another 45.00 for another bottle of RX 1561780 FOR VALACYCLOVIR. Double dispensing in very dangerous. I spoke with mgr regarding another issue and he verbally insulted me saying, "You can go do a different CVS. They don't deliver on time or never. I have to manually refill my prescriptions online. My Dr. Robert Mayers sends the refills in electronically yet, never ready. Wait times are extremely long also. This is the worst CVS and I've been using CVS all my life. I am 64 yrs. old and treated rudely often there. THEY ARE UNDERSTAFFED. This is not the first time I have contacted you.

Patti Thivierge

[protected]

Hello,

I‘ve had multiple negative experiences at your CVS pharmacy located at 300 N. Eola Rd. in Aurora. Specifically, I’ve had them not be able to fill a prescription and then not call me to let me know that. Currently, I’m waiting in the parking lot for them to fill a prescription that was put through 4 days ago and I’m not sure why. This is not the first time. Also, I’m not sure why but I only periodically get texts that my prescriptions are filled while I get plenty asking me if I want something refilled.

I started calling your corporate office at 10 o'clock this morning it's now 3 o'clock so let me fill you in on what's going on because I've wasted my entire day and I'm hoping that you can help me since apparently no one else in your organization can. This is in regards To your vision center that is closing today in Mamaroneck New York and the ZIP Code is 10543. I went there yesterday to pick up my contacts to find that the store was closing there were two very rude people packing up the store and they told me I had to come back today in order to get all my prescriptions records and medical history from Dr. smart from the computer. when I went back today there was no one there to help me they were unable to help me and told me to contact corporate. I have called corporate 18 times since 10 o'clock this morning no one has been able to help me I have gotten six or seven different phone numbers the prescription record number which is [protected] I got a Dr. Omen who supposedly my medical records were now sent to his office which I did not give any permission to do his number is [protected] I was told to call the optical department at [protected] I was told you can't get a file a complaint at cvs.com at [protected]. Again no one has been able to help me I called the store manager left three messages finally got in touch with her and she told me I had to speak to corporate that there was nothing that she could do Since it's the vision center and not the store I asked her if she could call corporate on my behalf since the last calls that I have made since 10 o'clock this morning I have not gotten an answer she said she could not help me and asked if she could call her district leader and just ask her what the protocol would be to get peoples records from the vision center she said she could not help me so it's up to you now to help me and unfortunately this cannot wait I need my contacts in my prescriptions for my glasses in order to drive in order to go to work in order to make money for my family for my rent and food so make it a priority. how could a corporation not have a plan in place on transferring all these patients' records And prescriptions?

Lorraine artale

July 29th I requested refill of medication. August 1st it was filled. August 2nd I called to have my medication delivered and girl said she would set up delivery.. Aug 3rd web site said it was ready for pick up. Aug 5th called again and girl said she would set it up for delivery. Aug 6, 7, 8 no medication delivered. Aug 8th $120.00 copay charged to my account. Called Aug 10th girl at cvs said it was sent out Aug 5th and is at post office for me to pick up. Post office is 20 miles away and open during hours that I work. Girl at CVS said post office tried to deliver it but it was undeliverable. I asked girl to call post office to see why. She said that is not her job. I called post office Aug 10 and they said they would track it down and deliver it today. Aug 11th no delivery. I called CVS to see if it was returned to them and asked to speak to the pharmacy manager Anthony. Girl told me he was not there and it was my job to call post office then hung up on me. I called post office Aug 11 5 pm and a VERY NICE woman said CVS DID NOT PUT MY APT # ON LABEL and since there are 100 apartments where I live they had no choice but to have to send it back to CVS. CVS called PO complaint line to make complaint about the delivery saying they were calling on my behalf. That was a not true. In the end the PO woman offered to drive the 20 miles to my apt after 530pm and hand deliver the medication.

The medication was for my blood pressure and because of CVS negligence

it took 12 days to get it.

When I turned 65 last October my extra plan with Medicare was with CVS for my medication. Multiple times since I have shown my CVS Health care card to the store and they said it was in the computer. At the first of the year they said my medication was higher because of the deductible and I understand that but this is the middle of July and it's still high. Again multiple times I have shown my card and was told it is in the computer. Yesterday I was there picking up my meds and was told that insurance did pay some towards the $161 price. I again showed my card and was told this time it didn't cover my meds, I tried to tell them yes it does because it says CVS in bold letters. She finally took the card and entered the information and said it was NEVER IN THE COMPUTER. After they ran the information my meds were just $3 each. That's a huge difference from the $161 to $6. I would like to have someone with the power go back over my history and refund what I have been over paying and refund my money because people were too lazy to check if the information was in the computer, enter the information and apply it towards the cost. This has been close to a year of me dealing with these people and I am understandably upset and pissed that not one person cared to do their jobs. My name is Cynthia Buck, birthday is 10/9/1956 and my phone number is [protected]

Just recently found out that I have been signed up for a CVS care pass for over a year. I remember an associate asking me about getting $10 off a month and the way that she worded it was as if it was going to be free so initially I was like okay but then she said at the end that it would be a $5 charge to my card every month and I told her I did not want it but apparently some type of way I was still signed up for it. I was finally able to cancel it today after realizing that they have been receiving a $5 payment from my credit card not debit card but credit card for over a year now. I called and spoke with representative she canceled it but was not very helpful with explaining how this happened or apologetic about the mistake. This is very upsetting to me because I don't have an extra $5 to give away every month. I don't live close to a CVS and I may go to one once every 2 to 3 months so this is just a waste.

Today, Augest 8th, 2022 and for the second time in as many months, we responded to a phone call FROM CVS Pharmacy (Store #6853, located at 49581 Us Highway 27, Davenport Florida, 33897) and were put into an automated queue.

The first time we called, we waited for half an hour, and then hung up for another incoming call. The second time, we waited for fifteen minutes, and were, once again, interrupted by an incoming call.

The last time, we called in, and remained on hold for an hour and twenty minutes, and didn't ever speak to a live person. Additionally, about forty minutes into that hold, we used our second cell phone and called the Pharmacy, and were also put into the queue, to the exact same result.

This has happened several times at this location. There isn't an explanation that is satisfactory. This is a clear incidence of CVS employees ignoring incoming calls, and customers waiting on-hold.

For what it's worth, our physicians have made the same complaints about trying to contact this location.

We cannot always drive to the store to find out why they'd called. Sometimes, we have no other choice than to call. Since the person your employees are calling about is currently undergoing cancer treatment and chemotherapy, we have to assume that the subject is urgent and relative to her medication.

How we would love to be able to change pharmacies due to this, and the generally poor, apathetic service received at CVS 6853, but we cannot because CVS is the only pharmacy approved by our insurance. I suppose that we could try another location, but I'm not sure that driving further to another CVS is going to cure what ails the service.

I went to CVS #9713 in South Lake Tahoe, Ca to get a COVID vaccination. Since I am an immunosuppressed person my healthcare provider (UC San Francisco) recommended getting a 5th COVID vaccine. Went to this CVS with an appt and the pharmacist refused to give me the 5th dose. I am an immunosuppressed patient with a history of an organ transplant and rely upon UCSF to give me credible information. They did, therefore I followed suit to get the 5th COVID vaccine (Never thought I'd need 5). The pharmacist followed suit by telling me I did not need the 5th, and her people skills didn't impress me. I am not one to complain, but when a healthcare provider tells me to get a vaccine, I rely on the homework they have done, not a CVS pharmacist who doesn't know my health history. Shows you why I get very little filled though CVS pharmacy. Pharmacists with terrible people skills who don't look outside the box when needed don't help. Not impressed with this pharmacist. The rest of the staff are wonderful. People skills and listening are not that difficult.

8/8/22 7:25 PM

Lauren

Raising her voice at customers not just me.

I asked why the scripts are not synched and we are having to make 3 and 4 visits on various days ti get scripts.

Lauren had no idea why this was happening. Had no clue what to do with the system.

Attendant

Said script expired and yet I am just hearing of this two months later.

Doctor who wrote script is not my doctor specialist.

They had no idea what was going on.

Script is for 30 pills and I received 90.

What is going in at this pharmacy!?!

Attendants are stressed and systems on computers are not synching scripts and scripts are old and not updated

Very worry some.

How can an important place like a pharmacy be so messed up.

I am considering changing but the personnel are just untrained and inexperienced.

People are young and inexperienced and untrained and

Basically have no idea what the heck

To do and so lashing out at me as she refused to call doctor for script and was sarcastic saying “sure I will do all that and what are you going to do?”

Unbelievable!

A stroke struck me down in April. I have been institutionalizied; unable to leave premises, I would like CarePass to refund the month I could not get out: April; May, June, July, when I was conscious enough to go out, a driver took me to CBS to use my /carePass tried to purchase Boost on 7/20/21. CarePass NOT on ExtraCard. Local people want no part of CarePass they are so disgusted with it. Called CVS customer service: Michael & Supervisor unaware CarePass had a problem. they would know if anyone talked to locals! Then he cut me off. Called back--busy!. Next, talked to Joann who promised to refund $5 for April & reisntate May. Tried an online order 7/21/2022. Found out it wouk=ld only ship to old address 632 Ridgewood. Next am called reo. After ssurance that coipons would be restored, I cancelled a food order to a wrong address. Did nOT want food to sit in sunshine at vacant propertu]y. Went bavk to CVS only to find $10 cou[on NOT linked to my CarePass. WHY DID I BELIVE THEM? Called CVS cust. rep again only to be cut off by R.J. Called back, got Keisha who connected me to CarePass who cut me off