CVS
Reviews and Complaints

I am new to the area and walked a list of my meds into the CVS pharmacy in Navarre, FL. I explained to them that I don't always require every med filled every month and that I will call them when I am ready to have them filled. I asked them PLEASE do NOT fill them until I call them. Well, after the first text telling me that my meds were filled, I called them to explain I didn't want them filled and to stop this contact. They said they would take me off of auto something. I was contacted at least 5 more times until I asked for a pharmacist. I spoke to Holly who said IF the Dr sends the scripts in, they get filled. I told her I walked them in and I asked not to be contacted. She said I didn't speak to her. I then told her I had called after they contacted me when they weren't supposed to. She said, you didn't speak to me. At this point, I said I am the customer and she hung up on me. Needless to say I won't be picking up my meds from you.

Your pharmacies are terrible. The staff doesn't care and they just make up excuses all day long for why they can't help you. They lose doctors orders, hard copies, etc. They claim not to receive phone calls and hard copies...you practically have to show video evidence of another employee saying they got it, but even with video evidence you still need to submit requests etc from physicians office and insurance. They can't keep their info straight. They literally blame YOU, the customer, for not having the prescription filled. If you get upset even a little, when you come back later for pick up they "lose" your prescription and the hard copies and you need to start all over. They've been looking for a new manager for a LONG time (look for jobs online) and their employees are not only treated like crap and understaffed, but they seem to hire the worst of the worst and take pride in that. I literally had a store manager blame everything on another store manager, but when I contacted CVS he lied and made ME look like a schmuck. [censored] me for trusting anybody who works for them, right? Us customers are NOTHING but a dollar bill to these unholy, uncaring, selfish people and their CEO god. They will always screw the customer and protect their own mistaken employees, even to the physical detriment of the patient. THEY...DO...NOT...CARE. When I've called customer service about it on several occasions they impolitely blamed me. How am I to blame for under-staffing? How am I to blame for "lost hard-copies" that were last seen in Store employee hands.

I have been purchasing your Total Home Flushable Wipes for several years now.

I look for them whenever I am in the store as they are rarely available. Since Covid, my husband has been ordering from you online, and our order just arrived. August 1, 2022, after 3pm. Was rather surprised to find that the size of the package of wipes had shrunk from the previous 60 to 42. Quite a difference.

Quite disappointing, especially seeing as they are so often out of stock.

I place a call to my nearest cvs (stoe #1456) just before 5 pm to speak to the pharmacist or asst and placed on hold 15+ min. I called back same thing. called again same thing called again here it is after 530 still holding I also called from cell phone while holding on from laneline same thing. Mind you this department closes at 6pm. I do believe this is someone new and they can not handle the job.

I did not have a card and was not offered one. Big boxes of cereal were 2 for 7 dollars with the card but 7.69 without plus tax so I paid more for one than I would have paid for two. Some stores if you do not have a card will scan theirs and get you the card price and then offer you a card. Not CVS. Very disappointed. I shopped on Friday after getting my vaccine so it was about 630 pm

I went into the CVS store located at 6005 St. Augustine Road yesterday to purchase a vaporizer. I came back a short time later to purchase some distilled water. The manager of the store refused to ring me up and gestured toward the Self-Checkout. I told her that I wasn't interested in using the Self-Checkout and she walked away. I want to emphasize that I didn't yell, I didn't raise my voice, and I didn't say anything other than that I was not going to use the Self-Checkout. I put the gallon jugs of distilled water on the floor and left the store.

After thinking about the incident, today, I decided to return the vaporizer. I want no part of giving this company any more of my business. The same manager was there. I told her that I was returning the merchandise because after my experience yesterday, I am not interested in giving the company that she works for any more of my hard-earned money. She didn't seem concerned at all with losing business for the company that she works for.

This person has no business dealing with the public, much less being trusted to manage a store.

I work for a doctor in Mass and have been having a lot of issues with the east Longmeadow pharmacy. I sent scripts for a patient on Monday, and it is now Friday and still not ready. I spoke to Tony and Debbie at this store, and they were both not helpful at all to me and my patient. They were telling my patient her scripts weren't ready but wouldn't do anything to fix problem or get updated info from her, I do have a lot of problems with ALL your stores/pharmacies and have intern told a lot of my patient to not deal with your pharmacy. I am writing mainly to report that this particular pharmacy has been terrible with helping office and patients.

Good morning,

I went to CVS this morning and had a gift card; I have not been able to use even though there is $20 on it. There was a young man at the pharmacy desk and there were at least four other people filling orders for medication.

This associate didn't ask me to go to the front desk but told me to go to the front desk no associate was there. Just the self-scanning available. I ended up just leaving the card with the $20 I was so frustrated.

He was rude could not be bothered to help me, and I understand that you may be short staffed but not at this store. You also need to stop using the shortage of staff to let your associates be rude and condescending. I will let all of my school staff and parents know to never buy cvs gift cards they do not honor the cards and worse they could care less.

On Tuesday afternoon, July 26, 2022, I entered the CVS retail store located at 3999 Santa Rita Road, Pleasanton, CA. I walked over to the Pharmacy Department to pick up a prescription. An attendant approached me and asked me what I needed. I said I have a prescription for medication. She asked me if I had covid, and I said yes (I had a face mask on). She immediately told me that I needed to leave the store and wait in my car until I got a call that my medication was ready. I told her that I didn't have a phone on me. She then said go out the store and don't stop for anything. Pull over to the drive through in 15 minutes. When the 15 minutes had passed, I pulled over to the drive-through window to pick up my medication. It was a different attendant who opened the window and asked me several questions when the first attendant stepped behind her and saw me in my car and slammed the window in my face. I am very upset and distraught with her rude and hostile behavior. I have never experienced such behavior, and I am certainly making a point to never go into a CVS store again, and I am advising all family members and friends of this terrible experience.

I have been waiting for 4 weeks (or more) to get a prescription refilled. I have spoken to the Pharmacy and they say the same thing..."we will order it"...another week goes by and still NO medication. I call again and the scenario is repeated.."We'll order it"...week goes by and same result.

How can a National chain NOT have the medication somewhere in the system at some other store in the entire USA?

I was at store 16015 to pick up 7 medications on 7-26-22 around 10am. I was told on Saturday my pills would be ready yesterday but when I called they said not until today. I called first to confirm there ready before going. When I get there I'm told my Adderall won't be ready until tomorrow. I did get upset asking why I keep getting told that there not all ready when the pharmacist told me to grow up which he repeated 5+ times when I asked for his name he said Steve when I asked for his last name he replied "it's one word Steve what don't you get" by this time there's at least 4 customers behind me and Steve just kept saying grow up to me. So I left by the time I got to the car I was in tears. I'm a 44 year old women who has been a loyal customer with nothing but great things to say about the staff. I have never had problems or been talked down to or humiliated the way I was this morning. Nobody deserves to feel the way he made me feel. I will be pulling my prescriptions out along with my family and I will let everyone know my experience. I was upset with getting told 1 date when it's actually 3 days later. Steve also treated me like a druggie saying he doesn't have to have my Adderall ready until Thursday so I should be happy to get them tomorrow. I really hope you look into this.

Hello,

My name is Carolyn Ross. I submitted a survey which included a complaint regarding your Manager "Z" at the CVS on Kettleman in Lodi, California. The next day I went into the store and this Manager stated " I heard about the complaint you made about me, after everything I do for you when you come in." He went on and on, I finally had to say "Stop" now your harrassing me.

He would not stop. I almost left the store. He also stated "and the pharmacy back there says things too". I said what are you talking about, I come in to pick up my Mother's prescriptions for her.

I would like to let you know about the service and store manager you have on Dorothy Lane and Wilmington Pike Kettering Ohio. I called in a refill on Saturday July 16th for 2 prescriptions. Thursday July 21st i was finally texed to let know my prescriptions was ready for pickup. I called on Friday July 22 at 9:05 was on hold for over 35 minutes to be told only 1 prescription was filled and was told there was no others called in. I called myself for refills, like i have done for the past 11 years with this location. Finally i was told that i needed to call my physcians office also so we can get this handled and I was told to call back an hour after i spoke to the DRS office. I did this and was on hold one hour and 13 minutes and i also had my daughter go up and see if ready. I understand short staff, but oh my goodness that long on hold and then for a lady named shannon who said she was manager told her that it was stupid for her to come there and that my physcians office staff are lieing to me. I just would have liked someone to answer the phone or a recording saying they are busy but to call a customer stupid and to treat them this way when they are trying to help their mother is absolutely unprofessional. How an establishment that deals with customers on a daily basis has someone like that working for them to me is absolutely crazy. I normally don't complain but this is so uncalled for its ridiculous. Being in the customer service industry myself i would never have talked to a customer the way this person spoke to my daughter and granddaughter. I just felt that someone should hear about how your customers are being treated. Oh by the way there was only 4 other people in the store at this time. Thank you for taking the time to read this. Lisa Tackett (you have all my information on file if needed.)

I am an RN, calling from an inpatient treatment center, and have been waiting 16 minutes, listening to a loop of bad music, and a recording about COVID vaccines and the services I can get online or through the app. ANSWER THE PHONE! I am way too busy for this nonsense. If the problem is staffing, HIRE MORE PEOPLE! There is absolutely no excuse for a medical professional to be sitting here for this long and no one has bothered to answer the phone. I'm angry, to put it mildly.

I received a fraudulent email purporting to be from CVS. Once I discovered it was fraudulent, I called my bank and cancelled the transaction. I then called CVS, with its large customer base, I thought CVS should know about the illegal use of their name and to the uneducated the improper use of their name. I called the nearest store and the clerk said call the Customer Service #[protected] which I did. After spending more than 20 minutes on hold, CVS Customer Service simply hung up. Whoever is reading this message will undoubtedly pay no heed to it and let your top executives continue to "earn" their six and seven figures, while paying you the reader a non-livable wage. Since CVS does supply interstate commerce through it pharmacy program, I will be filing a complaint with both Interstate Commerce Commission and the Federal Communications Commission. This type of negligent practice by large corporations must be stopped.

The courtesy of a response would be appreciated. Before you reject the idea of a response, think of how you would feel as a consumer if the same ineptness happened to you?

Pat

Patrick A. Shea

Research Professor of Biology (Ret.)

University of Utah

&

Private Attorney

2568 S. Elizabeth St. #4

Salt Lake City, Utah 84106

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[protected]@patshealaw.com

[protected]@patrickashea.com

CVS 800 hwy 96 bonaire ga

Date: July 18, 2020 @ 1000 hours. However, this is the third month in a row.

Since the idiots in the CVS home office decided to move the pharmacists in a "round robins" shake-up, I have issues having a spedific prescription filled. For the past three months, everytime I try to have this prescription refilled, I am told by either the pharmacist or a miserable bad attitude technician that no request was issued by my doctor's office. This response is a damn lie. I contact my doctors office everytime. The nurse that I have delt with for 25 years tells me she sent the prescription to CVS a week before I enquire. Last month the pharmacist flat out lied to my face. My doctors office confirmed the prescription was submitted for refill 6 days prior to my enquiry. I went 6 days without my prescription.

In the past, I use to get a txt from CVS informing me my prescription was to early to fill but was on hold, so at least I knew the prescription was submitted. Now I recieve nothing.