CVS
Reviews and Complaints

I been going to this CVS for 20 years since i bought this house. Since they transfer the store manager and got rid of the nice very polite employees. My whole family shopped there. They were so nice when you walked into the store, they used to greet the customers. It was a pleasure going in there to shop. I shopped there a week ago I need to go to the restroom I asked for the key. I got told they didn't have a key because the pharmacy was closed. I tolded them so where do you go to the bathroom when you need to? The answer I got told was nothing and I got both employees ROLLED THEIR EYES AT ME. I put my stuff down and I walked out. I am a store manager for a huge company. My employees do not treat customers like that. This store # 1328. There is a Walgreens across the street from this store. Since this happened i start going to shop at Walgreens,
I am complaining about the store employees not the pharmacy employees they are great with customers. I thought you should know this since you might be losing more customers and losing business. I was a loyal customer to CVS but not anymore. The store manager and the crew had in this store was the best. Since you got this new manager and new people in there, they are AWFUL AND VERY RUID. If you need any more information, you can contact me at [protected]. I am hoping this will get solved the problem at this location, RUID CUSTOMERS SERVICE FROM THIS STORE EMPLOYEES.
Paula

First I would like to say I notice your resolution rate for complaints is less than 10%. So I have no hope that you will even look at this complaint and I consider this as being of high importance.

I will tell you a little about myself I am a nurse coordinator for Duke Community and Family Medicine.

My Wife scheduled a appointment today the CVS Pharmacy at 803 South Main St. Lillington, NC 27546 at for a COVID vaccine she thought but in actuality she scheduled a Pneumonia vaccine.
When she arrived she clearly told vaccinator that she was there for her FIRST dose of her COVID vaccine. Remember what we are taught before we administer any medication 5 rights
Right Dose
Right Patient
Right Route
Right DOB
Lastly
RIGHT MEDICATION
After vaccine was administered my partner asked for a information sheet, since this was her first dose. She was told it was on-line. Then she ask when should she return for her second dose of COVID vaccine, she was told next year. That raised a question "she then ask next year for my second COVID dose that is when she the vaccinator told her she had received the Prevnar 13. Then he went and got the COVID vaccine and administered it in the opposite arm. In actuality she did not need Prevnar 13 she is not autoimmune compromised. Then she was miss informed that she would return in a year for the next pnemovax in actuality she should return in 8 weeks to receive her next Prevnar 23 and then her next one at 65..

So please use this indecent to educate although there was no reaction or sentinel event as we call it here at Duke. You may not be so lucky next time.

Corliss Gallaway RNBSN

Contact is
Cell [protected]
work cell [protected]

Placed order online 1/10/22 with expected delivery date 1/13/22 but order show now Delayed with no additional information as of why and when I would receive the order. Totally unacceptable, when we order online is with a purpose of saving time and to get it on a specific time period. Will NOT use CVS online service any longer. I'm a CarePass member since their creation and this is absurd. Order # [protected]. Thanks.

Hi. I went to the CVS store to get two prescriptions filled as did my wife. We would have been new customers. I was told to come back in one hour. I did and was told that a prior authorization from my doctor was required and to come back in one hour. I did and was told to come back the next day. The next day I got one and was told to come back on Monday. My wife was told to come back the next day, she did and was told to come back next week but they could not give her a date. My medications are narcotic and as a result I have had to experience withdrawals which have been very painful and a nightmare. The pharmacist told me that my doctor was sending to many new people and that was why he needed to talk to her yet never said anything about not getting my medication except that I would get them the next day. I did get one but not the other and the one I needed I did not get. I was told on a Friday to come back on Monday. My wife was told they could not give her a date and her medication are also a narcotic and she is also experiencing withdrawal from not having them. I would like someone to contact me to get this resolved not just for me but for other people because when we were waiting, we heard two others state that they were going to go elsewhere and to not bother to fill their prescription so that tells me this is a major problem. I will give your company one chance to fix this if it is not resolved soon, I will be contacting my attorney general the pharmacy board as well as my congressman. This will not go away. It needs to be fixed. I am also considering contacting a lawyer to file a lawsuit for pain and suffering that was needless no doubt. I will wait one week to hear from someone at your company and if I do not, I will proceed with what I have said I will do.

I have a claim in already because CVS gave me someone elses medicine 3 times, but can not get ahold of Jackie? I can not understand her last name. Her number is 401-770-4426 but it says to "enter your mail box number" I am getting more and more upset about this. Please someone call me. I did not want to go the litagation but if thats what it takes to make CVS aware of this problem I will have to do it. She left me this number to call but I cant leave a message? what is that about?
Kimberly Sadler [protected] Claim # C131705708

I made an appointment with CVS Pharmacy located at 700 Main Street
Lanoka Harbor, NJ. for the pneumonia shot and decided to have the shingles shot as well. I had previously taken my flu shot.
Being that there was not deductible by Aetna for my flu or pneumonia shots I wasn't aware that there would be a deductible on the shingles shot.
When I was seated the administrator of shingles shot told me after he had given me the shot that I had a copay. Thinking that it may be $!5.00 or $20.00 I did not think much about it. However, when I went to check out, they handed me a bill in the amount of $199.00, This is ludicrous I would never have taken the shot had I been advised of the price that I would have to pay. I advised the manager that I did not come preprepared to pay $200.00 and was embarrassed due to the amount of people standing around listening to the conversation. She said that I needed to call my insurance company. i asked if she could check on it and let me know if I really owe that amount. She was kind and allowed me to leave. She called me the next afternoon and advised me that she had spoken to a representative from Aetna and was advised that I had a copay on the shingles shot. I immediately went to the pharmacy and paid the $199.00 that I owed.
I am writing this complaint so that CVS may set a protocol that if there is a cost to a shot that they would advise of it prior to giving the shot. I can't imagine someone that are on hard times getting the shot then having to come up with the money that may have to be taken out of their food or rent money. Luckily, I was blessed to have the money at home but, I did not take that much cash with me due to not expecting to need it. Honestly, I would not have taken the shot if only they had counseled me prior to getting the shot of the cost.
Take this information to heart and please set a protocol that the tech administering the shot will advise the patient of any excessive cost to them.
Thank you for listening to my vent,
Willie Smalling
1353 M Street
Forked River, NJ 08731
[protected]

these shoes was bought during the outbreak of covid was trying to return them today to get the right size they have never been worn. I have the original receipt they would not let me get the correct size. I did not or would not get out till i received my vaccines. Today date is 1/13/22 i could understand it under normal circumstances but we have been in a pandemic. The shoes are still in the box they were purchased in. This needs resovled quickly
303 n.min.street
Hanceville Al. 35077
[protected]
store info.above

I am a prescriber in Florida. I have become used to your pharmacists lying about orders not being on the voicemail. However one in particular warrants reporting. Store #3227 at 795 West Grenada Blvd, Ormond Beach FL 32174.
Med called to voicemail on [protected]. Naturally on [protected] they lied and said the voicemail was empty. It was called again that day. Next my patient was advised that CVS has NO VOICEMAIL! Why then was it empty, and why then is there a prompt for providers to leave a voicemail? The order was sent for the THIRD time via Fax.
This is deplorable. The pharmacist on duty at that time should be dismissed. He or she is NOT concerned with patient care.

Marilyn R. Smith APRN, NP-C, CNM, CPN
NPI [protected]
phone [protected]
Fax [protected]
Location 6273 Equine Drive Crestview FL 32536

I spoke to James and Syril today, January 12, 2022. They do not understand English, which makes it very hard to communicate with them, nor do they comprehend what I said and responded in a completely different manner.

I am a cancer patient and am having extreme difficulties getting my medications from the CVS store # 1481 in Waldorf MD in a timely manner. My doctor calls in my monthy medications that are due for refill on the 7th of eah month. My oxicodone was available for refill on January 7, 2022. I called the pharmacy on January 7th as the website indicated the prescription was still "in process" and was told my prescription would be ready by 12:30. When my husband arrived at 5:15 it was NOT READY! The following day I called the pharmacy again and was told by ASIA, an employee, that the pharmasist on duty the day of the 7th could care less about doing his job! That was most distressing to hear. My prescription was not ready until JANUARY 9th! Another prescription medication, Alpropizale was to be ready on January 11th. Again i go to the pharmacy and its NOT READY. I checked the website this morning and it is STILL IN PROCESSING. I need these medications to be filled ON TIME. I have been on these two meds for over 5 years now. I had to switch to CVS due to my old pharmacy closing. I am VERY VERY stressed out over this situation and am most concerned that an employee would tell me that you employ a pharmasist that deliberately withholds customers medications. I would like for someone to call store 1481 and get my alpropizale PROCESSED. I take 1mg a day and get a 90 day supply. I do not overtake these meds and am now completely OUT. I can be reached at [protected]