CVS
Reviews and Complaints

This stores cares nothing for their customers. Literally the worst business I have ever in my entire life dealt with

September 14, 2021

Re: Order # [protected]

To Whom This May Concern,

On 8/20/21 I placed an on-line order with CVS.com, # [protected]. I used several coupons and $14.80 in Extra Bucks that I had been saving up. Days later I checked my order status and realized my order was cancelled that same day with no explanation given.

I immediately called the customer service number, went through the options and was placed in a hold queue. After about 20 minutes, my call was disconnected. I proceeded to email customer service. It has been more than 3 weeks now and I have not received a response.

I initially wrote this complaint in an email on the company website, submitted the complaint and received an error message, so I had to re-write everything AGAIN. Wow, this is some of the worst customer service I have ever experienced.

I no longer need the items I ordered since I had to buy them elsewhere, but at the very least I'd like CVS to reinstate my Extra Bucks.
Thank you.

Kasia Fabi
2849 Main St
Rocky Hill, CT 06067

[protected]@yahoo.com
[protected]

I am on insulin and I just picked up my prescriptions the other day. I had 10 prescriptions. They do not tell you what prescriptions they are and just proceed to ring them up. She put them in a bag and I brought them home. Dumped out the bag and put meds in there place. I looked at my insulin (Tresiba) today and said oh they didn't refill this one. I called the pharmacy and told them online it said it was filled. I told them that they didn't give it to me. The clerk put the pharmacist on the phone and she was very nasty and said we filled it you paid for it . I said to her but I never received it in the bag. I said what should I do now. She told me you paid for the prescription now you have to pay out of pocket the full price. ($400.00). And then hung up the phone on me. I of course now understand why they only have very few employees in the pharmacy. They make mistakes after mistakes. Now I have to go a month without insulin because I can't afford to pay for the medicine of $400.00. At this point I am thinking it is time to move all of my prescriptions to another pharmacy. Whatever happened to the customer is always right. Apparently it does not apply to your company.

my cvs pharmacy just up and closed it was not doing anything with meds. The store was open buy np meds. Gate down and all. So they had 7 of my meds.. PTSD nightmare med sleeping med inhalers so I could breath due to covid and being intabated for 14 days and nerve meds and diabetes meds. So I really need all of the medicine. No one had a answer and the 20 year old manager told me to go back to the street corner I came from I spend 9, 000 a month. That really got me hot go back to the street corner I came from. So 3 days nothing and now we're late 2 days on suboxon. So in 3 months these people we trust and put out lives in there hands just let me go into medical withdrawal. First time I fell in the vround and had a seizure and 911 came this time I didn't sleep for 72 hours and once again 911 seizures I am contacting a lawyer and get them total neglect on me and the first time the pharmacist made me wait purpose made me wait until I went into withdrawal. My doctor even stood in front of those people and still did that to me.. I just foind out 3 weeks ago I have a Brain tumor so I cant be played with like that. Its been a week since I got everything and I am still trying to get my diabetes under control again and I am still waking up screaming. But hey CVS is a trusted business lmao right I'm gonna scream as loud as I can and I'm gonna sue the pants out of them

I'm coming for you. You will not be able to get away with this. I have nothing but time due medical issues so I will make it my personal mission to make the world know what you did to me and how many others that think that they don't have a voice well guess what CVS I do have a voice and a loud one... I'm coming for you

My wife and me went to the CVS location in Target on 39st Independence Mo 9/10/21. We were both given 2 vaccines from the Rph. They were given incorrectly. Instead in the biceps they were given into the schoulder joint. We both have temps, extremely sore shoulders, limited ROM and extreme pain. We have never experienced symptoms as this in our life and we receive vaccines on an annual basis.

Michael Paulson [protected]

I went to my doctor today and was told I need a Blood Pressure monitor for home. I went on CVS.com and saw a monitor I liked. It had a price of $81.99. When I placed it in my cart... the price blew up to $147.99. I called and talked to and EXTREMELY rude African American girl. I finally asked her if I could talk to someone higher up. She said there was no one else. I then went online and found this site. This is a scam if you offer the item for $81.99 and then charge $147.99! I get all my prescriptions from CVS. I am going to research other vendors now.

I tried 3 times to place an order but they would not recognize my 40% off coupon. I tried calling but could not get through. Now (9:36 PM EDST) it says you are closed. I am now unable to use my 40% off coupon (#[protected]) on Metamucil, because the Metamucil I use 29 ounce Metamucil, unflavored, stone ground texture, with Real Sugar is again out of stock (AGAIN). It kept telling me to add the coupon to my card, which it clearly showed that I did, because the check mark was there. To make matters worse, it is not in any of the stores in Brooklyn, NY or the surrounding area, and has not been for about a year. - Frank ([protected]@yahoo.com)

Can find out if meds are ready or it doctor called in med refill for blood pressure medicine, I ran out. 7 days has past.

I have been trying to reach CVS in Calabash, NC where all my prescription information is to ask a question of the pharmacist and I have been unable to talk to a human in 45 mins. All I get is recorded questions asking about flu shots or Covid. Pressing 0 gets me nowhere. I've held on and am tortured with recorded messages that do not address my issue.

What happened to human response? This is totally unacceptable. There is no general # to even ask the store information. I tried other CVS nearby and get the same problem. I'm so frustrated that I am practically in tears. Do you not speak to people on the phone any longer. How can a question be answered. I am beyond upset and totally disappointed considering all the business you've got from me.

I'm having side effects from a drug and wanted to know when I started taking it and only CVS has the record of that and I cannot get to ask or get an answer. Has it gotten to the point that a person has to actually go into the store to get an answer? That is no customer service at all. Why have a phone then?

I am filing a complaint against one of your Delivery Person's who followed me as I was leaving the CVS at 150 East 42nd Street, New York, NY 10017 at approximately, 8:10am on 9/7/2021 because I would not hold the door open for him. It is not the first time this individual has been aggressive and hostile towards me on a previous occasion as I was getting ready to check-out. He is approximately 6 feet tall and he his White as am I. He followed be halfway down the street with his hand truck in an attempt to intimidate me.

I am filing this complaint because the next time I will call the police and file a complaint with them against your Store. The next step will be a lawsuit against your store/company. You need to reprimand this individual and or fire him. No Customer should have to feel threatened for not wanting to hold the door open for anyone much less a rude delivery person.

Respectfully,

Dolores Simonelli

It's about 10:15 tonight (fri), I see 3 guys going into the alamo store, then they hug the employee, I think the store is open, it's not and the doors are locked. What?

Then these guys hang out in the parking lot with the same employee.

The sheriff has been called several time for loitering and noise

It appears this cvs employee's friends hangout inside and outside of the store disturbing sleeping kids in the neighborhood.

This problem is getting worse, please stop this.