CVS
Reviews and Complaints

I have been on this medicine that my doctor sent to your mail order they would not fill them they have no idea what helps me to live from one day to the next and all of a sudden I can't get them If something happens to me, I hope my family will take over and do what needs to be done you cannot play GOD WITH PEOPLE and decide to not fill their prescriptions I don't know why MOKIA gave you their contract but o I am going to let them know what was done to me and the union you haven't heard the last of me I am an anemia my stomach and intestians are bleeding all the time there is nothing that can be done except stay on these meds that is only part of my conditions your druggist does not know my condition Hope to hear from you soon
Brenda Herndon [protected]

I purchased two batteries for $13.78 on March 24, 2021. I opted to have the receipt sent to me via e-mail. I returned the batteries on the next day, March 25th. I could not find the receipt in my e-mail but I thought the store would have a copy if I provided my phone number. The store did not have a copy and stated they could only give me store credit for $10.31 because the batteries had gone on sale. I accepted the store credit of $10.31.

My wife had a copy of the e-mailed receipt and forwarded a copy to my e-mail. I went back to the store but was told I could not get the difference ($3.47) because I had accepted the store credit. It does not make sense that I cannot get my money back given that I returned your merchandise. Moving forward, the lesson learned is to ALWAYS request e-mail AND a hard copy of your receipt. The outcome of this incident will be shared with Nextdoor Neighbors. Thanks in advance.

I have complained several times already and am NOT getting a response. I have my prescriptions delivered to my apartment from the store at 53 W. Olive Ave because I do not have transportation.

They have my phone number, my address, more than one email address for me and in fact send me automated texts about how I need to come pick up my prescriptions all the time. Again. I DO NOT HAVE TRANSPORTATION! Picking up the prescription is not something I can do. Hovever, putting my medicines in a bag and sending them in the mail is not only something CVS can do, it is how I was getting these prescriptions until by some weird fluke it just stopped. I am beyond angry and if I do NOT get a response I will change pharmacies and tell everyone I know why I did so. The worst service I have ever received from a store in my life. And I'm 90. That's a lot of service.

1, I was notified by text that I had 4 prescriptions to pickup and when I went to the store they told me they did not have my insurance information which was true so I gave them my card and while I was waiting I got a text message telling me I needed to scan my insurance card. Then I was told the prescriptions were not filled because there was no insurance information which they could have sent me when the prescriptions were due for filling.

2. I use Diazepam for panic attacks and it seems that only Teva and Mylan produce it. Although I have been told that all generics work the same I know for a fact that this is not true for me and Diazepam. The Mylan brand works and the Teva brand does not work at all it seems. In the past CVS has always been nice enough to order the Mylan brand but now they say they can't do that so I have to buy it at another pharmacy which is not a network pharmacy on my insurance plan.

I have been a CVS customer for many years but I think if things don't get better I will be looking elsewhere.

Thank you. I shop at the store located at:
12490 Seal Beach Blvd., Seal Beach CA 90740

Robert L. Scott
[protected]

I have a complaint about CVS. I have prescription delivery service to my apartment since I do not have transportation. However, I ran out of my heart medicine, Diltiazem, and asked for a refill, it has not been delivered. Neither has my other refill that is at the store, Restasis, for my dry eyes. I have contacted CVS customer service. I have tried to text and email the store I go to at 53 W. Olive Porterville CA. I do have a delivery account with them. I have gotten no response from Customer Relations since I contacted them Two days ago. I just keep getting texts that i need to come pick up my prescriptions. I DO NOT HAVE TRANSPORTATION!

I really need this taken care of.

Vera Feaster

Today, March 25, 2021, I visited the CVS store at 4730 Fredricksburg Rd, San Antonio, Texas at 2:44 PM. A clerk named Diane was helping another customer whose transaction lasted well over 45 minutes.
When she attended me I complained about the wait and she was extremely rude to me. I'm an 81 y.o. Senior Citizen and I don't appreciate your staff treating me as a
non-entity.
I've complained multiple times against your pharmacy personnel, especially the younger ones, who continue to act condenscendingly towards me.
Perhaps you should train your younger staff to respect their elders. Victor SOTO

I have been informed that CVS is not returning to Lodi Rehabilitation hospital to administer the second dose of the COVI 19 vaccine to the patients. CVS administered a round of doses in mid February and when I inquired with hospital administration when my mother would receive her second dose, I was told that CVS had declined to come back, and that the best they could do was to suggest we see her primary MD upon discharge. I find this negligent. Upon calling your customer service line, I was transferred repeatedly to various departments with auto response assistance. In this climate, I am astonished that a corporation of your standing, would be so remiss in fulfilling your ethical responsibility. Obviously, I will have to facilitate taking my mother to get her second shot, somewhere. However, I need to have her mobile to do so, which is problematic, and why she is in a rehab facility. It is being investigated regarding the legality of your actions, and will be pursued to the fullest extent. I may be reached via email at [protected]@gmail.com.
Truly,
Melani Baird