Dairy Queen
Reviews and Complaints

I pulled up to drive thru window in Wharton Tx.
I was told to park, my order was going to be taken to me.
After 20 min I decides to get off.
As I waited my order came out I said no I want my money back.
The manager came out very rude and told me it had not been 20 minutes it had been less (18 to be exact.)
I told him I did not care all I wanted was my money back.
He told me I had to pay for the drink!
That got me very pissed off INSTEAD OF EXCUSION HIS SELF I GOT TO PAY FOR THEIR MISTAKES!
I told him to get me whoever he needed to speak to, that will help me with this he said he was the only manager in and if I needed anyone else he would call the police.
I payed for my drink and got a few dollors back.
I really don't think any manager should be talking to a customer like that this is very bad customer service in a very long time to wait and drive thru this was my first time and last time visiting DQ.

Hi there! I went to the Dairy Queen located at 12902 Bandera rd. Helotes, TX 78203 tonight. Boy was it a uncomfortable scene! 2 of my friends & I went through the drive through and the lady on the Mic was being rude because we wanted separate orders, so we just went inside. I need to let you know that this location is HORRIBLE. Staff was just walking around, on their phones! And were so RUDE. No one even bothered to greet us when we walked in. Instead they made us all feel uncomfortable. It was a weird scene. There was no food around, dirty buckets were touching the ice cream machine, and the staff was literally "schlump walking" around the restaurant! Including the manager! The manager looked homeless! Heck, I thought all staff looked dirty and homeless. I went in at 9 pm. And in my opinion even though they were about to close in an hour.. they need to be presentable! Jasmine Grenado was the member that took our orders and Man, was she horrible! Super rude. Didn't make eye contact, and didn't say you're welcome after I said thank you 3 times! All in all, someone needs to go in to this DQ location asap! I am a huge fan of DQ but going into this restraunt totally changed my point of view and made me feel very uncomfortable. I hope you consider visiting this place soon, in my opinion YOU NEED TO. Thank you,
Kelly Guajardo

On 9-12 I visited the Dairy Queen on US30 in Merrillville, Indiana about 1pm. I wanted to submit a survey but got no receipt. The cone I ordered was handed to me with no napkin and the employee had no gloves on. I don't know how you train your employees but I work in a bakery and we handle all foods with gloves. I will not purchase anything if the employee has no gloves on. No gloves, No napkin and No gloves. Not a way to run a business that handles food.

On the evening of Saturday, September 9, 2017 I went to the Dairy Queen location on Admiral's Road in Victoria, British Columbia, and found the service to be lacking.

This is usually an excellent location, and until now I have found all the staff to be exemplary and courteous. However they have recently hired a middle aged gentleman to work as a cashier and to fill orders, and while he is friendly and cheerful he unfortunately needs more training.

I had ordered two regular sundaes to go. He gave me a single small sundae (for reference, the tip of the ice cream curl was below the rim of the sundae cup) with no lid and no spoon and went to the back. I had to ask another girl for a lid and a spoon, and for my second sundae (which she made at the usual size). Although she looked horrified at the size of the sundae he had made, she said she wasn't really allowed to remake it.

So I ended up paying full price for half a sundae, and had to go back for such luxury items as a spoon and a lid. For a location that is usually one of the best this was very poor service!

My name is Alex De Leon, My family and myself went to the dairy queen in Pharr Tx. We had bought a blizzard a day before among other items and then returned to get the promotion of the blizzard for $.99 cents. When we got there the assistant manager told us that the receipt was not stamp and he was not going to give us the promotion. We told him that it was his staff the one that did not stamp the receipt (We do not know about the promotions rules of course). He said well i wasn't here yesterday, i don't know what happened. He then said I'm not going to give you the promotion because it's not stamped. We then asked him for a 1800 number and he said we don't have one. We found one on google which I contacted 3 times and have yet to receive an apology from this establishments management. I'm very dissapointed with dairy queen company for not showing basic customer service to an assistant manager. The mistake was made by one of his employees and instead of fixing it, he basically made it seem that it was our fault that the employee did not stamp the receipt so we could get the promotion.

We ordered 4 Blizzards a week ago Tues & did not get what we ordered, I called & talked to a young man who said he was the Supervisor/Manager of the Champlin Store. We asked for Cheesecake in two of the blizzard & there was none in there, he proceeded to say that he made the one & knows he put it in there & states that the cheese cake wasn't set yet & had to poor some of it in there, I said well even if it wasn't set yet, we should be able to taste it in there. He called two day later to say he watched the tape on the other employee & they also put the cheesecake in, I said the hell they did after he continued to argue with me about how they put it in there. One there were no chunks of cheesecake & if he poured it in like he said they did, we should be able to taste it. I received a nasty envelope/letter today in the mail. This employee needs to be fired! This is not the first time the staff including the manager have been out right RUDE! This letter just proves it!

Our family of 5 goes to dairy queen on an average of twice a month. We all order meals with dessert which usually costs between $60 and $80 . Today on our way home from the lake we planned a dairy queen stop for supper. 4 out of our 5 upgrade our fries to chilli cheese fries no longer available...2 of our 5 order chilli cheese dogs also no longer available...my favorite and only burger I like is the mushroom swiss also UNAVAILABLE so guess what we went next door to subway and next time we will not be stopping at dairy queen. This is only 1 small family of five you have disappointed tremendously however I wonder how many more feel the same. Food for thought.

I would like a return of the s'mores blizzard that was discontinued in 2015. Tragic. It was the best blizzard on the menu and you just took it away... like we wouldn't even notice. It was such a hit in my hometown and I would go often just for that s'mores blizzard covered in crushed graham crackers. It would mean so much if you could return it for the fall season. Thank you.

Hello I am writing in regards to Dairy Queen on 600 Fair Avenue in San Antonio Tx. this took place on 9/6/2017 at 7:31P.M.check number 235
Ashley A was the person who took the order.it took 20+ minutes to get one hamburger I was very disappointed in the slow service I was driving thru due to being in a hurry to get to work and this order made me late. I thought going through a drive thru was suppose to be fast. I asked her why it took so long and she says well we are busy but yet there was only 5 cars in the parking lot. I just wanted to bring this to your attention please forward this to the person in charge at that location. thank you and have a Great Day

I went to the Dairy Queen at Yonge and Empress in Toronto. Normally the blizzards are okay there, not great, not bad. But today (9/8/17) the girl with the blue hair behind the counter took her sweet time coming to get my order because she was too busy chatting with the dude who was cleaning the machine, even though he made it clear I was there. Then, when she made the blizzard, she somehow managed to only get the toppings in the bottom of the blizzard and kinda mixed at the top. The middle had nothing but vanilla ice cream. And this isn't the first time she's done this to me and my friends.

I went to Dairy Queen 9/7/2017 around 9:15ish. I was with a friend and we both had a seperate order. She wanted the Royal Reese's Brownie Blizzard. After saying this, the waiting game began. One person after another would ask "sorry ma'am, what did you want for the first order" so I repeated myself in what I thought was a "loud" enough tone. ( oh, I also have a sinus issue right now so I may or may not sound nasally). However, after being told to wait, and have some one asks me the same question, someone finally asked me to pull around. Now, while I'm waiting, I'm not sure they knew that their headset was still on, so I could hear the "what does she want" and "what is she talking about" comments. I pull up to the window and have the not so wonderful pleasure of 'Derricka' helping with my order. She begins to ask what we would like to order, so I tell her "my friend just wants a medium triple truffle", Derricka confirms that's what i want and then asks "so you don't want the Reese's brownie blizzard?" 🙄 (We assumed they didn't get that because the whole team was having a hard time) so we say, yes if you have that then I would like a medium). So then, there was someone in the back who immediately got frustrated when they were informed that they needed to make a medium instead of a small. I cancel my second order because I was too frustrated and didn't need anymore of this young lady's attitude. She takes the card we gave to pay for the food. She hands it back, apologizes, and asks if we need napkins or anything. My friend shakes her head and says yes while looking directly at her, Derricka looks and proceeds to stick her head out the window saying "I can't hear y'all, you talking to low and it's loud in here so..." I say "NapKins" she then balls up a couple of napkins, tosses them to me and then quickly says "okay have a nice day". Then before she closes the window, she then proceeds to say to the rest of her coworkers "what? I couldn't hear her and she was talkin to low" making sure I heard her. She gave the worst customer service and was completely rude in front of someone who is giving money to a business. You should conduct yourself in a professional manner no matter what.

I recently went to the Dairy Queen in Cedar Hill, Texas. I have given this location numerous chances. Everytime, I keep hoping the next time will be better, but each visit leaves me disappointed. My favorite menu item is the blizzard. It is so hard to get a good blizzard. I have easy access to 4 Dairy Queens, but only one is very good. The other 3 are old, dirty, and bad food with slow service. I know each restaurant is franchise owned, but if headquarters wants to keep Dairy Queen with a good reputation, something needs to be done. There are too many Dairy Queens that are giving the business a bad name. Too many people are trying to run a business, when they aren't truly prepared to do the business right. For the sake of the Dairy Queen reputation, please do something to remedy these restaurants that are not operating within the frachises top standards. I have already boycotted 3 Dairy Queens. The only decent one is 10 miles away in Midlothian, Texas -- now, they are doing things right!

I broke my tooth & clearly the Manager was aware & in agreeing that it was dairy queen @ fault he even told me he'd write me a check himself for my dental visit. Well when it came down to it he not only lied but denied telling me he'd pay for it. Seriously? Isn't that what insurance is for? Other employees witnessed it & was instructed to remove the food in question & manager inspected it & in fact found the whole container contained the food that broke my tooth.

On 8/29/17 around 3pm I paid for my girlfriend's ice cream and Mary was taking our order. She wouldn't make eye contact and then she refused to hand me my money and my receipt but tried to hand It to my girlfriend until my girlfriend stepped back from her. I'm African American and I felt it was very discriminatory towards me. Every time I've come into Dairy Queen she's acted strangely towards me.

Went to the Dairy Queen in Bellevue NE on 9/4/2017 through the drive-thru. Very rude costumer service got cut off when ordering then when went to window while talking and finishing ordering she kept shutting the drive-thru window on me. Through the side window I see Crystal I know this is not how it was spelt on her badge but she proceed to eat out of one my blizzard then hand it to me. I confronted her on the issue and she denied it...wish I had my phone out to record this! The other blizzard was not served upside down as promised or it's free it had a plastic top on it. Son opened it up to eat it and it dripped all down his legs. Horrible experience one blizzard was like milk and the other was trash because who would eat a blizzard someone else ate out of. Our box of dilly bars we received taste icy and like they have been frozen wrong

Hello!

We just left a Dairy Queen store on Mission Street in Mount Pleasant, Michigan. We saw a sign that advertised "Buy One Blizzard, Get One for $.99". But when we got to the counter and pointed to the sign, we were denied the advertised price. We were also told the advertised "Blizzard of the Month" was not available and they had not changed the signs for that either and were not yet serving the new "BOM" flavor. Without apology, the girl said their manager was on vacation and both signs were wrong because, after all, "it is Labor Day." That didn't make any sense at all. Personally, if I ran an ice cream store, I would make sure my store was well-managed and stocked and signage was correct to provide good customer service for the last big holiday summer weekend.
This is false advertisement. The cashier should have given us the price on the sign. We bought 6 small Blizzards. I would like to request a gift card in the amount of $9 for the difference in price from $3.99 to $.99 for the three small Blizzards.

My address is 9072 Bailey Drive NE, Ada, MI 49301. Thankyou!

Sincerely,

Juliet Hoke

On Sunday I went to Dairy Queen to take advantage of the Buy one Blizzard get one for 99 cents. I ordered a Hawaiian & Strawberry Cheesequake blizzard. Unfortunately, when I got home I noticed both were wrong. They were both Oreo mixed with cheesecake (not even a blizzard) originally I was going to forgive this, but I am deeply disappointed and decided to write a formal complain. I am highly disappointed. Especially since an Oreo cheesecake blizzard is not even a menu option.

Took my 12yr old little sister and my 5yr old daughter to get a blizzard after school, order us each one (medium, small and a mini) each different kinds, after waiting in line for 10min she hand me the kids blizzards then mine, I told her mine was NOT right (I'd know we go once a week for many years now) I pay, she snatched the money out of my hand and told me it WAS RIGHT, I leave, I take a bite and turned back around because it was NOT right, get back there in line AGAIN, pull up to the window and told her it was NOT right, she gets a major attitude rolling her eyes and arguing (I paid for a medium chocolate extreme with extra extra everything) it didn't have ANY chocolate sauce AT ALL and had m&ms, she snatched it out my hand AGAIN and still arguing it's right and says (WHAT THE HELL YOU WANT ME TO DO ABOUT IT) I told her to fix it, another girl makes it gives it to her and she literally tossed it at me, it went all over my BRAND NEW car on the inside of door and all over my arm, she shuts the window and ignored me. It still didn't have chocolate, by then my 5yr old is crying because hers was wrong too. My granny took me once a week to get one when I was little I'm now almost 25, now I highly doubt I'll ever spend another penny at any dairy queen. This is flat out RIDICULOUS!

Hi,
We went to the Dairy Queen in Newmarket Ontario (Savage & Yonge) on Tuesday August 29th 2017.

The order at the drive-through started at 6:10pm and took a long long time. To begin, the employee could not hear me, the people in line behind were yelling because it was taking too long. At the cash the same employee was bad-mannered and impatient, she gave me my son's ice cream (which was not the one I ordered) and she asked me to park beside and wait for my order.
In the meantime I don't understand why they were able to give the food to the 2 cars behind us but not the sandwich, salad and kid's meal we ordered...
My daughter (1 yo baby) was screaming in the car so I got out with her in my arms and went to the window to ask the employee if it was really going to take 15 min to get my small order?
She answered with arrogance and rolling her eyes that it was only 10 min I was waiting. This is when I decided to go inside and talk to the manager, so had to go back to my car, take my 3 yo son with me as well as my baby to go into the restaurant.
Inside I was surprised to find out that the bad-mannered employee was actually the manager :(
The argument carried on as she laughed at me because I didn't know the name of the ice cream I wanted instead of the one she gave me, I offered to speak in my language (French) because she couldn't understand my English and she got offended when I laughed and asked why as a Canadian she wasn't bilingual. I raised my concerns and demanded a refund of my bill, she refused and said my order was ready and asked my to leave with the threat of kicking me out!
It was 6:35pm when I left.

We rarely get fast-food, but when we do it is to get some food in a fast way, and I decided to go through the drive-through because it is hassle free with young children. The minimum we expect it is to have a courteous way to receive our food, my concerns were that it took a ridiculous long time, the manager was rude and never apologized for what happened.
In the end they forgot to give my receipt, but I can prove the amount I paid with bank statement for a refund.

Thank you!

First of all I am writing this complaint as a loyal dairy Queen customer. As a family of five that includes active children we frequent your establishment quite regularly for a variety of menu choices. Always have received quality and friendly service. Our soon to be three year son feel in love with a paw patrol cake design while picking his choice from you booklet. After momma saw the sparkle in his eye she knew it had to be done. She prepaid for the cake with his hand picked design on Aug 30/ 2017 at the whitecourt, alberta location. She was assured that the cake would be ready for pick up for his birthday September 3rd/ 17. The day of his birthday came and he was running around the house screaming at the top of his lungs about his paw patroller cake. The wife was tied up with other birthday preparations so I was sent to grab the cake. When I arrived at the store the two employees attempted to find this cake with no luck. After patiently waiting for 30 minutes I was informed there was no cake. Thinking of my little man's heartbreak I kindly asked the employees to make something happen and get me the appropriate cake. It was explained to me that it was not possible. Before losing my cool I exited the establishment and headed home. The wife went back and was forced to take a display cake from the case...no choice as kids were arriving. Our little man was absolutely destroyed on his special day and even cried some tears. No refund or compensation was offered to myself or my wife. As a large corporation I am sure our complaint seems very minor on the larger scale but we relied on your whitecourt, ab location on our little man's special day. As a parent I felt it necessary to voice our complaint and as a customer I felt it necessary to make you aware of the service recieved at this location. I feel some compensation should be offered as we, his parents, were left to break the news that his beloved birthday cake was not going to happen.
Thank you.