Dairy Queen
Reviews and Complaints

This is my second visit to your Dairy Queen store in the Peachtree Ctr Mall in Atlanta Ga. My first visit was t0 order the Biscuit and Gravy I saw advertised in your revolving picture advertisement. It was biscuit and gravy with sausage being folded into the gravy. I got to work and saw only the biscuit and gravy and no sausage. I went back the next day to order again and told the server my biscuit did not have sausage in it like in the pic. She stated it does not come with sausage. I pointed to the advertisement video which clearly showed sausage being folded into the gravy. She stated if I want it that way, it will be 1.99 extra. I told her that was false advertising if you are not serving it as pictured. I purchased the biscuit with gravy and paid extra for the sausage. I don't think its fair my having to pay extra for sausage.

As a customer of Dairy Queen this is one time that I was not happy. There employees who are working and a general manager who is always on the phone. I believe there is a correct way to treat people. I have a problem with that everytime I come in employees are working. Bryon states he is the general manager I would like to know how. Dairy Queen is very lucky they still have employees working for them.

This is Rev. Orley K. Brock CAC~ll 466 Se Pine St., Dallas OR. On Wed. July 20th, I went into Dairy Queen expecting to purchase a $5 Lunch. In all of Dairly Queen's High Cost; Prim time advertising, there is no mention of 4:pm cutoff which was described to me by your Cashier. He went on to tell me That I could get the condense of a $5 Buck Lunch for a mere $7.50. Everything that is except a Sunday : so when I went back to get a Sunday My meal ended up costing over ten dollats.. .. ..So I've been to Qairy Queen for a $5 Buck Lunch Twice!~ My first and my last time.

It is 1:30 pm on 06/03/2016, i just ordered the 3 piece chicken strip meal at 2960 paulena drive ticket # 0040 amanda k was clerk. I returned to my work and opened my order, the chicken strips were burnt (i have a picture i can send you) this is not acceptable. I have never had a problem with dairy queen and don't want to complain but i work hard for my money and sometimes this is the only meal i have. So i really was disappointed with your employees thinking it was ok to serve burnt food. Please talk with them and let them know.

Thank you
vickie hartsock
[protected]@gmail.Com
[protected]

Please look into the actions of your district manager in Greensburg IN. The community is outraged in regards to this persons behavior. The store is being boycotted by many in the community due to the firing of a staff person who acted as a caring human being. To be fired for feeding a homeless person? Really? She used her money to purchase the sandwich, employee discount or not, once it's paid for she could have ate it, threw it away, step on it, who cares? She helped a person who is down and out. Her action are of kindness and true at heart. Get your act together DQ, this Owner of the store and DM need to go. Their actions reflect poorly on Corporate, your putting people of this caliber in management positions? You need to do better.

I purchased a 6 count box of Peanut Buster Bars as I love the Peanut Buster Parfaits. These are awful. I'm sorry I wasted the $10.00 to purchase them. The chocolate tasted fake and the ice cream tAsted like eggs. I tried another one to see if it was possible the 1st one was the bad one in the box. Not so. The 2nd one was just as awful.

Stopped at a Dairy Queen in Alexandria, MN on Good Friday to order their shrimp basket. Item was pictured on the wall and their menu. I ordered the basket for my son. We received the cup to fill the pop ourselves. About 5 minutes later, the manager (?) asked if we had ordered the basket. I went to the counter and she told me, very grumpily, that they were no longer available and hadn't been for some time. I was a bit surprised as why did they still advertise it in the store then? I told her my son had already started to drink the pop, she then refunded me the price of the basket itself. Charging me full price for the pop. No "sorry for the inconvenience", nothing but my money basically slapped back into my hands as she slammed the cash drawer closed. My son just looked at me and as we left, he asked me why I didn't comment back to her. I told him she wasn't worth it. Won't go back to that place!

WE ate at a Dairy Queen in Marlinton WV and service and food was great. We went to the Dairy Queen in Weston WV because we had enjoyed the sandwiches we had had at Marlinton. Very disappointed in food we ordered. My husband ordered a Turkey BLT and bacon not done on it and bread very cold. I ordered Chicken Marcella and they said they did not have it after I was served another sandwich of a different kind. Service was not too bad but food could have been so much better. Thanks for this complaint board hoping someone can let Weston know.

Don’t do any business with the company DQ Salvage and Scrap. We agreed that they would pay me 50 cents for the aluminum can and in result I got too small fee per can. They have changed the prices and said that our previous agreement was only conversation and they refused to pay 50 cents. This company ripped me off and I wouldn’t deal with them again. They are unreliable and unprofessional. It isn’t worth it.

Today I made an order via the drive through at Dairy Queen, here in Raton NM. First of all the restaurant was NOT busy other than a few costumers dining inside as well as 1 car in front of me. When I got to the window I noticed the cashier already having a bad attitude with me. She rudely handed me my change and asked me to pull forward and park to wait for my food even though there were no cars behind me. I agreed and pulled forward behind the car parked next to the OVER FLOWING trash can. After 10 mins. the woman working at the window comes out and brings the car in front of me their food and (with attitude) asks me to "pull forward by the trash can" I answered "ok?...even though there's no one behind me?" she ignores me and walks inside. Noticing her attitude and the disgusting condition of the trash I stay parked exactly where I was to CONTINUE waiting. After another 10 mins. she comes out again to tell me to pull forward. By now there was a car at the window. I was not in anyone's way and I had already been waiting 20 mins. for a small order. By then I was sick of her attitude and asked for my money back. She YELLS "Well if you come inside I'll give it to you" So I roll my window up, turn off my tuck which is still in the same spot, get my toddler out of his car seat, lock up my vehicle and go inside. Even after doing this it took several minutes for ANYONE to help me. Mind you there were only a couple people in the dinning room and the car behind me had already gotten their order and left. The coward of a woman couldn't face me and had the cook come out to deal with me. He was polite despite him being interrupted from his job and asked me what I needed. I proceeded to tell him that I either want my food or my money back. He asked if I had my receipt, I said "no I left it in the truck but if that's my food right there I'll just take it." As I'm saying this the rude window woman interrupts with "I gave her the receipt!" Finally after almost half an hour I get the food I ordered for my son and wouldn't you know it...IT WASN'T EVEN FRESH! I wouldn't have minded waiting for the food even if it was a ridiculously long time but it was the fat girl pestering me to pull forward that got me angry. Again it was not busy and there was no reason to rudely and repetitively tell me to pull forward. There were no cars behind me and the trash can was full and smelly. I will never go to this ghetto restaurant ever again in my lifetime.

Ok so I went to dairy with my mom this fine evening and I order a 6 dollar meal chicken strips a root beer and caramel sundae thru the drive thru my mom order a 6 dollar meal deluxe burger Pepsi and a caramel sundae when we got home from our 2 minute drive home for Dairy queen. We sat down to eat our drink lids hers said Pepsi and I mine said nothing so I drunk the one with nothing and she ha a drink of the other one but the one that she drank was root beer and mine was Pepsi also her was not filled all the way. Our fries were reheated in my mom bags she got all the napkins/salt/pepper and my dipping sauce. The guy didn't close the bags to keep the heat in and we could hardly understand him he don't speak English at all very well.. Another trip to dairy queen was me and my dad went to get blizzard I said to the girl medium Reese blizzard and small mini M&M blizzard and I got a medium Reese and a mini smarter. if there not sure why cant they ask or repeat the order even throw it was 2 thing still.. just saying thanks!...!

Well here goes my rant for the day although I don't generally post it on FB but this is a matter of public health or in my opinion. The kids are hungry so I decided to go get them something to eat. JD has to be the odd ball and want Dairy Queen. I ordered his meal through the drive thru and I'm the third car in line. I just happen to look up at the drive thru window and a customer is handing a puppy to a Dairy Queen employee thru the window while serving food. Not just one employee but two different employees who take the pup inside the restaurant then hand it back to the customer twice 😳 I'm by no means a dog hater...I love dogs but not being passed around thru a drive thru window around food being served to the public. And no the employee didn't wash his hands because I seen him hand out food after handing out a pup! Needless to say I pulled out of line and left!

When you receive the Child's Order on the Menu, Employees are pulling the Tokens on the bags. They think if you order a Treat, they should remove the token. I have talked with your representatives at least twice. I have been advised they are not to remove Tokens on bags. The employees will argue with you. Please advise Management and employees to stop pulling the Tokens from bags. I wonder what they do with all the tokens they are removing from customers orders.
Please advise me of your decision.
Thank you.
Louceal

Ordered hamburger & fries at store in Grandview, Mo. Hamburger was room temp. at best. Fries may have been called warm. Floor behind counter was a mess along with area around drink area. Dirty bucket was under ice cream machine I guess as a catch bucket. Counted 5 employees standing around. Never going back. Did not have time to put in new order. Not sure I wanted to anyway.

We arrived at this location right at 4 PM today 8/2/15. There was no particular delay in taking our order, which we paid for in cash. Two medium blizzards--1 chocolate extreme for my husband and 1 turtle pecan cluster for me. About 20 minutes later, my husband's blizzard was delivered to our table with really soft ice cream, as in melted. Ten minutes later I went to check on mine and learned that it had not yet been made. I stood and waited for it for about 5 more minutes while the employee at the counter apologized because she had just come on duty and didn't know I was waiting for anything...blah blah blah ad nauseum. On top of everything else the ticket is time-stamped 4:45. The gm is identified as Anne Careno. This place has become a joke.