Dayforce Wallet review: Money taken from account but declined with merchant. 5

Today, October 2, 2023, I attempted to mail a package at the locat post office. The cost was $17.10. I had $35 in my dayforce wallet account. I swiped my card and entered the pin number. The transaction was declined. I attempted to pay for the transaction a second time ensuring I entered my pin # correctly. The transaction was declined again. I ended up paying with a different card. When I left the post office I checked my Dayforce wallet account and noticed I was actually charged $17.10 twice and the money had been deducted from my balance even though both charges were declined at the post office. I spoke with a customer service rep who kept me on hold for over 40+ mins just to tell me she would submit a dispute and it would take 10 days to have the $ put back into my account. This is unacceptable as there was no explanation why my transaction was declined at the merchant nor should I have to wait for 10 days to have money added back to my account that never should have been taken out if the transaction was declined. I asked to speak to a representative and was told I needed to wait for a call back over 4 hours and that there was no other way for me to get assistance. Needless to say I'm livid!