Del Taco
Reviews and Complaints

husband was eating hamburger and pulled this out of his mouth bread tie receipt and picture included this is a choking hazard . thank god a small child did not get ahold of this thank you.

john& debbie bush
@ [protected]@gmail.com
1750 w. lambert rd. #140
LA HABRA CA.90631
Or e mail [protected]@gmail.com

I went to the Del Taco located at 26164 Hidden Springs Rd Wildomar, CA 92595 last night. I ordered fish taco meal, my favorite and my husband had the $6 meal. We received our food and my fish tacos were cold and had definitely been sitting for a while. They tasted horrible and were not freshly cooked at all, the fish was hard and cold. I was going to go to the counter and complain but being that it was Taco Tuesday it was busy the manager seemed stressed as it was. So I threw my food away and left once my husband was done.

Melanie Duvall
21886 Goldenrod Ln
Wildomar, CA 92595
[protected]@gmail.com

I order the 3/ tacos for$1.29 was charged $1.47 for every 3 I ordered. And the $.79 3 layer nachos I was charged $1 each. So either change the price in the register or change the price on the menu board. store. # 1129 in Chandler Arizona. date 02-04-2019 I have tried to call the store 10 times they pick up say nothing and hang up. I want a refund or my order redone. Jayme contact information [protected]@msn.com or call [protected]

Your drive through employees at the 2060 La Cienega Blvd, Los Angeles, CA 90034 location charged me for multiple different transactions on my card. I rarely eat fast food and this is the one time I went to del taco with my boyfriend. My bank notified me that I was charged for multiple separate orders on the one morning I went. I called the Del Taco location to let them know and all the person on the phone said was "sorry." I'm sure you'll be sorry when I report your entire restaurant as a place where people will get scammed. The fact that your employees bank on the people in the drive through being unable to see what they do with their credit cards is so appalling and illegal. I'm not letting this go down in silence. I've already reported you and my bank is already aware of the issue and has reported it as fraud. Good luck.

01/14/2020. We were at store #0825 in Peoria Az . We went thru the drive threw to get 6 tacos two del combo burritos fries and a driink. When we got the tacos they were very stale and cold like they had been made for awhile, no meat no cheese but lots of lettuce, like eating a cold lettuce taco.. our fries were cold as well like they were sitting there for awhile, try to get a fountain drink but the fountain machine was down because of no CO2 giving us lemonade and water down at that.. not giving us much choices to pick from.. We are very disappointed and now question our faith in that store. How can you have a busy night on Taco Tuesday and not have a fountain machine that works and people who isnt trained enough to prepare the food you order and paid for.. We like going there on Tuesday night for the past eight years, but now we are in question if we should due to that fact that wasn't our first incident. We would like a refund of $15.88. You can contact me at [protected]@cox.net with any questions. Thank you.

Hi so im a very good customer of del taco and every time I come here at night to the one on hey 111 Indio ca 92201 they say that there grills are always down and I feel like that's very bad for business why do they do that and why can't they serve burgers at night this is about the 5th time they do this I work graveyard and like to come for a burger and I can never have one for what reason! This needs to be fixed ASAP!

Went in around 930pm drive thru wasn't busy but we decided to go however the guy in front didnt sound like he was ordering, so we backed out and went in. Walked in no other customers, saw one in the kitchen the other lady said be right with you. Gave a order in the drive thru out and began taking the next car *which we would have been* after she took their order she proceeded to get more food for the other customers and neglected to helping us and which point we decided to leave.

This is the last time I will visit a del taco anywhere. I have complained several times at two different locations and I'm fed up and done with this restaurant. Tired of the poor customer service and wrong orders. I came thru drive thru tonight 12-30-19 and fitting that the end of the year will be last visit with that being said I have the app and it had a free carnitas street taco with any purchase I ordered the tamales that were actually in stock this time because previous time at 7pm they were out of stock. I decided to try again and never had the carnitas street taco before so this was a great time to try. Cashier had an attitude when I got to window that's fine we all have bad days but after scanning it didn't go through she asked had I used before I replied no it expires today reason I'm using and she replied that it usually goes through but it's been used already. No it hasn't but fine I paid for the order to not hold line and or deal with her anymore. I don't want to be contacted I also don't want the gift certificate for a free meal because I will not patronage any of del tacos establishments ever again. I will also tell family and friends not to either. I have dealt with enough ridiculous that these restaurants have not even been open for a year and the service has continued to go straight down hill

I was at the Simi Valley Cochran location. The service was amazing from an employee that I didn't get the name of. While we were waiting for our food inside we noticed the manager ‘Hailey' treating the other employees horrible, like they were trash. Iv worked as a manager of multiple restraints and know how to train and treat other people. How she acted and treated them was absolutely unacceptable! I was discussed! As a big corporation I expected you to train your managers bette. Shame on Hailey and how she represented your company. Thank you.

Del Taco is my favorite fast food restaurant. I eat at del taco about 4 times a week. Tonight I ordered two 1/2 lb. Bean and cheese burritos and one hard taco from the West Avenue I location in Lancaster, Ca. I was on a lunch break from work. When I got back to work, I took a bite out of one of my burritos and it was disgusting. I couldn't believe it tasted that bad so I tried another bite and it was worse than the first. I don't o ow what was wrong with the beans, but I could only imagine that they taste like the equivalent of chewing on a dirty sock. It was do bad that I couldn't even finish my food.

Hello Im complaining about the Del taco on Century in city of Inglewood I went through the drive-through ordered for tamales and one chicken taco I complain to the cashier that my tamales were called old and dried out Like they have them sitting sitting all day and steam told the guy that he say his name is Brian which I don't think that's his real name because he didn't wanna give it to me that I wanted a refund so he grabbed the bag kind of snatched it out of my hand after I already told him I want A refund and asked me what do I want him to do about it I told him that I already said I wanted to refine he rolled his eyes and close the window came back to the window and didn't refund me all my money the reason he said he didn't refund me all the money was because I taste one of them for one I had to taste it to know that it wasn't what I expected I order them all the time in there never that way I told him when he comes back with the money It wasn't all my money back so I asked him where was the rest of my money and he said that because I taste one that he charge me for it and I told him whether I taste it or not I returned it and was expecting my money back how are you just going to charge me for something that I gave back to you he sat there and argued with me about the situation and didn't want to refund me my money I asked who was the manager on duty he said that there wasn't one so I I asked who is in charge right now he said he was with the attitude I told him that he has bad customer service and he just sat there and rolled his eyes staring at me with an attitude I am so upset I go to this Dell taco all the time because it's nearby my house and I explained that I work in a restaurant and the customers are always right you should've never just take someone money and they're returning something rather they tasted or not customer is always rightSo I'm just writing a complaint to let you guys know that their customer service is horrible at that location and that you guys just lost a loyal customer Because of their customer service is bad I would like a response so here is my email [protected]@gmail.com

We were eating in at your Rancho and Craig facility on 12/7/2019 @ 2:25pm. A family came in With two small dogs. They let the small brown dog down and it peed on the floor and was running around. The Manager was walking through and observed this, made a face and walked out. We were speechless that she saw them when they walked in and said nothing. We've had problems at this particular del taco in the past but thought we'd give it a try since we had not been back for a while and with that being said we will never return and will make sure to let people know not to frequent your facility. We attend the small car get together on Fridays and will make sure to let everyone know there. I suggest you check your camera's from that day.

manger is allways on the phone and she augrees with the coutermers. never listen to what you are telling about how you want your food.and the avocados that they use are allways brown and very dicusting .the trash cans are running overand the floors are dirty and it smells like raw suges in thire .never listen to what the coustmers are saying and the shift manger is not very people friendly either just not a good place to eat at any more in chandler az.

After putting my 2 and 3 year olds in the car we went down the road the slightly more than half a mile distance to take advantage of the special Tuesday Taco 3 for $1.49. According to my GPS I arrived at the selection/speaker window just before 11pm. I asked for the special and the girl over the speaker said it is only good until 11pm. I saide my clock says 10:59. She responded she has 11:00. I then say the deal is good until 11pm and she still refused to serve me at the special price. I could see there was no point in arguing with her as she was determined to not to honor your discount rates. This occured at the store at 43999 15th St W, Lancaster, CA 93534. I was there earlier in the day but it was an impossible line. I have to use the drive through because of my babies. There were eight cars in line. The time for the one at the window clicked at over 10 minutes for their order so the wait would have been absurdly long as they were obviosly slow. It now seems obvious as to why they are rated so incredibly low on Yelp.

So I waited in line for 20 min for the cashier to tell me they are out of steak and short staffed. Whomever is managing this location they are doing a TERRIBLE TERRIBLE job. Waiting a hour trapped in a Drive through is terrible...you better get your managers better trained on the basics of customer service. Mark my words NEVER eating at one of your restaurants again...
Ashley McGovern

Hello,
My name is Susan Littell. I live in Point Loma, CA 92106.
On Monday, November 4th, 2019, at around 2 pm, I, along with two of my friends (Malea, my daughter and Elizabeth Garcia) shared a meal at the Del Taco restaurant located on 3106 Sports Arena Blvd, San Diego, CA 92110

All three of us ate the same item on the menu; the Chicken Bacon Avocado Salad, and a small shake and we all became violently ill the following evening.

I personally started to vomit at 2AM till I emptied my stomach and then had the dry heaves for an hour. My other symptoms included for days runny diarrhea, sweat/chills and severe dehydration headaches.
It is now Sunday, November 17th and I am finally feeling "normal" again.
That was a horrible 2 weeks of suffering.

I personally reported the incident to the San Diego County Health Department and Health Services and they took my stool sample 11/12/2019 then called me on 11/14/19 saying their stool testing confirmed the presence of the NOROVIRUS and they are following through with an investigation.

I need to contact you as soon as possible for some kind of reimbursement for our meals and for my 2 weeks of lost work time and many rolls of TP. How can I get some reimbursement for this being fault of your restaurant?
Otherwise I will YELP my horrible experience out to the world.

My phone contact is [protected]. Please contact me by email [protected]@yahoo.com if you need further information. My mailing address is: 3748 Curtis St., San Diego, CA [protected]

Please reply that you received this request

Thank you,
Susan Littell

Waited 30 minutes and my food was not ready. Cashier gave me the wrong change. There was a worker eating while working. When I asked for my money back I asked to speak with a manager She said they didn't have one so I asked for corporates number she said they didn't have it that I had to Google it. This is not the first time this happens. The wait to get your food at this location is over 20 min all the time.

I visited the del taco at 150 Boulder Highway. I had been on the bus and needed to use the restroom badly plus i am 8 and half months pregnant. I asked if someone could buzz the door, and an employee by name of David working 5:30pm on Saturday November 16th told me i had to purchase something.. Ok i dont have a problem with that i asked if i could make my purchase after i used restroom i was visably having a hard time, David was very rude and i said please im pregnant i cant hold it he said no there is a parking lot outside or an Albertsons. I have never been treated as poorly as this person treated me. I felt like embarrassed because i begged just to be treated like a dog or worse. So i said seriously he said yes.. So i asked if i could get a churro he said bye at first then said ok. This employee handled this situation so poorly, i would have not made a complaint had he said sorry mame its company policy and had some respect for del taco customers. We eat del taco often and i have never ever had any employee from any other del taco act or talk in this manner and in front of other customers. The del taco further down Boulder Highway is great all employees are wonderful and make us feel welcome. I dont care if this employee has been there awhile or is a manager he shouldnt represent del taco like that and degrade the customers. Which is probably worse because i dont see how someone with that attitude made it that far. This is very disappointing and im sure the other customers will tweet or have comments as they were already in awe at what he said and how he handled it. I did make my purchase and still never even got am apology or anything. This im sure will happen again he didnt seem to be in a bad mood, it wasnt to busy, he just wanted to be that person. And im not one to make complaints i am type of person that will just chalk it up and make an excuse like maybe he is having bad day, but that was horrible, he made me feel horrible even after i agreed to follow the company policy. From every del taco we have been to he sure seems to not be a good fit from the quality and consistant service we normally receive and he sure left a strong negative memory. Thank You for your time.