DHGate.com
Reviews and Complaints

DEAR SIR/MADAM,
WE HAVE PLACED AN ORDER ON 19-04-2018 WHICH ORDER NO. [protected].
THEN WE GOT DISPATCH NO.UA995432096YP BY YANWEN AND LAST GOT STATUS BY MAIL ON 05-05-2018 BUT NOT GET THE ITEM TILL NOW . HOW TO GET THE ITEM ?
KINDLY DO THE NEEDFUL ON URGENT BASIS .

REGARDS,
JITENDRA KUMAR
PH-[protected]
H. No.238, 2nd Floor, Poket-4, Sector-25, Rohini, Delhi-110085 New DELHI Delhi
India

I ordered several items payment went true immediately afterparty 4days it still says payment still has not arrived.

I also cancelled one of the orders.

I want to Knox how i van het a refund for thé item en confirmation about the rest.

For 4days i have been trying to het answers but there are only robots replying with standard sentences, no reply on email.
Even true facebook and messenger a robot with a standard reply.

Al i get is go to live chat robots sending me to others there are i think no People money is gone.

I fefused the order now they won't give me my money back. They keep calling and harassing me trying to convince me to keep the hair when I don't want it . I'm gonna take them to court if this issue doesn't get resolved. I need my money for my bills. I should not have to go through this about my own money. They has poor customer service skills and I will never purchase anything from them again!

I made a purchase 03-25-2018 for a black pair of air Jordan's 18 tracking #LS896451814CN

I have not received it as yet, on 17-03-2018 a package came to my house with a pair of insoles. I'm still waiting for my shoe I'm trying to get to you for the last months now re: emails & phone call but you don't rely to emails nor phone call. I would like my order or a refund. This is evidence that the transaction was done.  I'm so disappointed by your company I've been trying to contact you for the last 3 months and you haven't responded to one of my emails your phone lines is always busy no matter what time of morning or day it is but you enjoyed taking my $53 your a scam. I would like my pair of jordan's 18 full black, size 11. you can reach me at [protected]@yahoo.com

I am a faux fur designer located in USA. www.sissily.com

Sellers on DHGate stole my pictures from my shop. It is very upsetting, and they let their sellers do that!

For example this is my: https://www.sissily.com/products/faux-fur-wrap

This is their copies:
https://www.dhgate.com/store/product/new-faux-fur-bridal-shawl-fur-stick-wraps/407804122.html

https://www.dhgate.com/store/product/luxurious-bridal-shawl-fur-wraps-marriage/407015164.html

Hello my name is Keiona Blair, the reason for my complaint is my name was used under my mother in law's account and it also was with her email which is [protected]@aol.com. I've never used her email before for anything and I've never ordered from your site. So I'm confused as to how my name got mixed up with her email on her account. Please provide the mailing address and what device that was used to place the order and the order history for all orders . Thank you

Hi,

I would like to make a formal coplaint. Hgate and seller Galry failed to process my refund. DHgate talks about payment protection plan but there is no protection plan. I have been chasing over a year for my refund to be processed as i never received the item. I gave Galry chances after chances for redelivery and they failed. Galry kept telling me there is a delay and I waited. then i asked for refund but they didn't
Dhgate failed to process it either after i presented my case. the item iis closed and dh gate is not re-opening and supporting the seller. i feel they all scam. they wasted a year of y time to chase this refund and caused me great inconviniences, stress and

I never heard so much nonsense that I can't buy a wig off DHgate cause of your credit card verifying process. Because I haven't bought off DHgate since 2010 that's a problem why I can't buy a wig off here, what's that got to do with anything? My credit card is ligit
And I want to purchase a wig on here. All my orders got cancelled. One of the wigs I ordered that got cancelled the number for that was [protected]. Your company couldn't verified it and l I don't know why, all my details are correct and the same as 2010 the details are the same from back in 2010, nothing had changed. The same detaild for eg. Is my name, address, credit card numbers, my CVV number is the same and my cell number too. So why can't I be verified for any of my purchases? You must loose thousands and thousands of dollars because of this process. It's unfortunate u have a lot of good affordable wigs on DHgate and I could of bought heaps off your company.
Faylene Huckett.

Hi

i am totally upset now with dhgate, i am a regular customer on their site. I purchased my items from them. Now i made a mistake, because i gave instant positive rating to a seller without inspecting the goods. I opened the box and i saw there are Sublime de Chanel mascaras in that. Those were absolutely different from the original, the item's size was 10g on it, during the original one is 6g... so after i noticed these items are absolutely knock off and were different from the seller's listing...Dhgate has an "after sale dispute option" which does not work in my case. Representative just ignored my valid pictures and said those are insufficient without any reason and closed the case and released the payment to seller. Now i have fake Chanel items and i cannot sell it cause these are counterfeits.. Seller id: king2028 with only 90.9 positive rating. I would like to get back my money for this order or i will complain further to Chanel and i will seek the brand's owner and my credit card company for chargeback! My email is: [protected]@gmail.com

Hi DHgate,

Can you please offer some assistance regarding my complaint below?
I have been discussing the quality of the jersey I recieved with Jerseyoutlets.
The team member I have been dealing with for the past two weeks has delivered a very unprofessional and rude response to my queries if any response at all.
I have a complaint about the jersey not being of the quality described and faults in the stitching with the badges peeling off and other marks on the jersey. I have simply asked for a refund as I am not happy with the jersey.

• stitching is poor quality and messy
• white stain marking near neck of jersey
• stadium badge not sewn on properly, lifting up
• quality of jersey not as described
• unprofessional and extremely unhelpful staff at jersey outlets.

Jerseyoutlets have been extremely unhelpful with my questions and ignored my comments.
I have not worn this jersey and it is still in the condition it arrived in. I am happy to return as long as i get my money back.
I have asked to speak with a manager multiple times, which my requests have been ignored and disregarded. If I dont hear from Jerseyoutlets I will be pursuing this claim to higher authority until I recieve my refund.

I ordered a bag in September 2017, the bag didn't arrive and the seller kept saying there was a delay, it will arrive, give me another 2 weeks.
We are in may 2018 and the seller didn't send a refund or the product. I left a bad review and now he is bullying me into changing the review saying he will only send a refund if I change it. How am I to trust someone like that?
Anyway, dh gate customer services is a joke. They have absolutely no respect for customers and let their selleRs do what they want including stealing money from honest People. They have no regard for customers.
Order number is [protected]
Don't ever buy form dhgate. EVER

I have returned an item & contacted the seller to ask for a refund on the return postage but they have refused, how can I get this back please ? This is not acceptable as I shouldn't be out of pocket just from ordering something online. Iwould like you to resolve this as sooon as possible.
I have had this email returned several times & this is not fair. I will be taking this further to the financial Ombudsman Service if I do not get my money refunded.

Account: [protected]@gmail.com
Report: 1804235add780ca7903

We have 1994, 21 in our DHpay Account but we can't see/use it in our account. Your assistant on the life chat tells us that our account is in freeze. She said that this is because there is a missing payment for the orders [protected] and [protected].

On 16-9-17 we received the following mail:
This is to inform you that we find there is a fraud with your order [protected] and [protected] because of the GC payment gateway error.Please send back the money, otherwise we won't release your DHpay account.

If we check these orders we see twice the notification 'The transaction is completed.' 
Which payment are you missing? We think it's incorrect. 
Please find attached a printscreen of our DHpay account (there isn't money).



We send many mails and we chatted with several chat assistants. Every time they promise us an answer in at least 48 hour but I never get any response of them.
I'm really irritated about the way my question is being ignored every time.
I hope you can solve this problem for me.


Kind regards,


Michel Klink

Hi! I purchased two (2) pairs if woman rockstud high heel shoes with colors beige and black on your site last February 15, 2018 and paid via my HSBC Credit Card. I am very dissapointed because until now April 16, 2018, i haven't received the products yet. The payment was posted last February 19, 2018 so you surely received the payment long ago.
Hoping you would look into the problem considerately.
Thank you so much for your precious time.

I bought some retro 13 barons for the amount of $42.82 from the seller vipshoeseller it's been well over a month now every time I reach out to the seller he ignores me or give me a lie example he tell me my merchandise arrived to my country so I looked it up on USPS he had lied the package is still in China as we speak now so I call my local USPS they said the have no package with the tracking number he gave me I do have proof of my purchase I purchased them march 9 and it's now April 14 and he claim he still don't know what's going on won't send a new pair out to replace the ones I paid and never got I don't recommend this seller he stole my money and I want my funds back NOW!

Hi.
About order number [protected]. And store name is Hot_soccer_jersey
I paid for this product 05.04.2018 and I received a mail about payment, that you accepted the payment and my goods were sent. And today I again received a letter from you that I again have to pay for the goods or my order will be canceled. But I paid $ 17.6 for this product. What is this current? It is understood that I was deceived and just for money from my card?

You took $27.03 out of my account twice. I only ordered one pair of my item but you took more money out of my account. This happened 04/03/18. My number is [protected]. So please give my money back because your constantly stealing from my account. All I want is to get my $27.03 back, the one that you took. That's all I need. If you can give me my money back then all will be reassured. Thank you.

i bought a wedding dress from dhgate and after one month i received the dress and it was completely different from the picture. i paid $280 for piece of trash. i contacted the customer service and they asked me to solve the problem with the seller but the seller kept wasting time and didn't answer my messages. now when i talked to customer service they told me we can't process a refund till the seller agree for that and also they said that i lost the guarantee for 90 days . i need help they stole my money and wasted my time.