DHGate.com
Reviews and Complaints

I bought I pair of shoes for the price of 39$ and when they came I realized they were face. Unfortunately I can't send them Back for personal reasons and I made a dispute. I am not asking all of my money I am just asking a part of them and that's why I put full refund to attract his attention. But the sellerer is threating me that if I don't cancel the dispute about face products he will send one more product in with a price tag of 1000$ so that I will have customs problem's .
Plz help me resolve this

I ordered an item that was never shipped and the money was taken out of my account I would like a refund as soon as possible thank you . I've contacted the seller and he seems to not know how to go about refunding the money to my account which shouldn't have been taken out until the item was actually shipped. I'm hoping to get this issue resolved as soon as possible before taking further action

Terrible customer service ! I have been trying to cancel my order for weeks now. Mistakedly made a typo error when registering with my email for an account. The customer service refuses to cancel the order (#[protected]) or provide me the incorrect email I entered to cancel the order myself ! Help somebody ! I have been unable to resolve this with live chat and online messages. My credit card was charged on the day I submitted my order.

I received my watch which I had been waiting ages for quite excited when the package arrived only to open it and be really disappointed the one I ordered had a brown strap the one that came had a black strap I set the time the Watch doesn't work I tried everything I know it does not work then the buckle broke off the strap absolutely pissed off with the whole experience vet annoyed

Hi I have ordered sefora lipsticks on December 17 and haven't received yet. I sent msgs to seller he always replied don't worry you will get it be patience. The seller name is STEAMEDBREAD. Then I disputed but I haven't heard from them. It's about 3 weeks. The seller is lier. And I don't know where to complain to DHgate. I am very upset never ever order from this seller. Be aware

I paid $125 for a cell phone that did not work, the seller then asked me to change the IMEI number which is a Federal crime in violation of FCC law. I contacted customer service and they requested I file a dispute, I did. The seller agreed that he would refund my money and pay shipping costs. Seller then asked me to pay to ship phone back. Customer service was called again. They said the agreement meant I would pay to ship the phone back and then the seller would refund my original money plus my new shipping costs. they refused to refund my money. I am going to report both seller and DH Gate to the local US Marshalls office for their altering of IMEI numbers and file a suit in federal court for the loss of money, breach of contract, and false advertisement. I will be drafting and filing the complaint tomorrow.

I purchased a wig from the company above on the 6th of December 2017. My order number is PO# [protected]. I was unhappy with the product and contacted the seller, they sent me a returns address in which I could return the wig too. I paid for guaranteed tracked and signed for delivery in which it was confirmed the wig was signed for and delivered to the returns address in China. The company said I would be getting a refund but ever since I have sent the product back the company has been stalling, firstly stating that they never received the item and then attempts to offer me an exchange. I rejected the exchange and ensured they had received the product as it had been signed for and guaranteed delivery. The company then asked me to send over a PayPal account in which I have done but now I have reviewed no payment and no reply back from their company in the status of my refund. I am deeply worried and fear I will not be getting my money back.

Hi my name is george guerrero, on 01-30-2018 i purchsed a pair off tenis shoes true DHgate company. the purchse number is [protected] the shoes company or provider sendme a mesage telingme that they dont have the shoes i order on stock, they try to sale me diferent shoes but i refused i toldem to returned my money back on my account and they toll me to get in touch with DGgate so here im tring to get my money back plase.Thank you.

This company is a scam!
I never write reviews but this is the worse customer service I have ever received. First the wedding dress I ordered from merchant 'ourfreedom' was nothing like the dress I was ordering. It took several weeks and a lot of work and time to finally get a refund. Dhgate told me that they would refund me the shipping fee. Fast forward to 3 months later and after about 6 live chats. I am told that I will finally get my refund. But then I get an email saying that I received a credit in my dhgate account to put towards another purchase. That is not a refund. Now on my 7th chat I am pretty pissed off and i'm not someone who loses their cool very often. The representative keeps telling me that's how they refund money and that I should use it towards another purchase. He/she named 'sid' refused to put me through to a manager or supervisor saying that managers don't do live chats and that he/she had no idea when a supervisor might be available. Are you kidding me? Then I ask what other options there may be for me to get my money back. I am told that I can withdraw my money from the dhgate account but will be charged $25! This company lies to their customers. It is unbelievable. I wish I had read reviews before embarking on this 6 month torture. I hope this helps someone save their time and money. Truly - beware! - stay away from dhgate! Worse customer service and merchants! Product was nothing like it was described. They are beyond unhelpful.

On 01-08-2018 i purchased true DHgate two pair off tenis shoes to the company Shoes Inc. the first pair order #[protected] for the price of $43.74 -the secon pair order # [protected] for the price of $43.74 the company contacme two days later telingme that they dont have the shoes on stack and they askme if i wan diferent shoes i toldem no, i wan my money back and they said it will take 4 weeks to get my money back.

So i bought these items and when i placed payment it had came up system error. but still removed my money off my account. so i contact customer service, say okay lets see youre bank statements. So sent over my bank statements leaving off personal information. well they came back and said no we need the whole statement. Which is crazy because the only other thing there was on the statement was my bank account number and my personal information. Which i told them im not sending all of that. Then they asked for my whole debit card number like all the infor on it. These people are scammers. its been over a month for one order, and still nothing at all.

If it were possible to give a much lower rating than a 1 star, I would certainly be giving it. I placed an order from this website, which took for ever to be received in the first place, and then, after receiving the item and testing it out, I found that the item did not work properly. I emailed the seller a number of times and received absolutely NO response. I also emailed the seller as to the problem with the item and asked for help and still no response. I finally decided to begin the "Dispute" process and followed their guidelines to the letter, including sending 2 videos as evidence that the product does not function properly and asked for a return and refund. After a few days I received a response back from their "Dispute" center and was advised that my video evidence was unacceptable. Can someone PLEASE tell me how VIDEO evidence can possibly be unacceptable? I then finally received an email from the seller advising that they were "pleased" to provide me with a $5.00 refund so that I could close the disputer "as soon as possible". I then decided that I should escalate the dispute to "Mediation", which I did. The next day I received 2 emails for this so called "Mediation" stating that, again, they were pleased to advise that a $5.00 refund was being sent to my payment method. NO explanation as to why there was a decision for not providing me with the full refund for the return of the item, at all. They tout their terrific "Buyer Protection" policy which appears to me to be a seller protection policy or a "Cover our Butt" policy. I have NEVER dealt with such a misleading and downright criminal outfit in my life and, rest assured, this will NOT be the only place that I leave a review of this company!

Totally fake! I had a recent experience with this website. They are being very irresponsible and not communicate in professional way!
It is completely waste of time and money!
Although they will block you any time! Either you have paid for the product!
They are fake! Do not buy products from them. They are accepting payments and then blocked you! A complete group of slammers and fakers!
Never received item. Was ripped off like others. Company needs prosecuting for fraud.
Scam! You will not receive your order if you order from there.
No reaction to e-mails. Never shipped. No help. No refund

02/12/2016 I payed 47, 24 pounds for teenage cout order nr. PO#[protected]. Was waiting three month. Then I wrote for them where is my order. They said that I need wait 110 days. When I ask after 110 days, they said that this cout out of stock and I need choose another or wait. So I wait till now. Now is 23/01/2018 so it is more than one year and I still don't have my order. Please refund my money. Thank you

I hate you be a customer who complains but the company who sold me the sweater that k order is horrible! I have been contacting them for over a month now about my order, they said that they would send another 1 and it should arrived to me within 6-15 days on january 2nd and that I was suppose to get a refund on my shipping that I payed for and I still havent received my refund... I'm not a happy customer and at this moment I would not recommend this website or their company to anyone

In has been nearly 11months since we made the mistake of ordering anything off dhgate!

Despite within 48hours of receiving our order #[protected] from dhgate which had a counterfeit, not as described, poorly made garment (one sleeve coming out a waist height the other at shoulder height) attempting to raise a dispute it has been dhgate online support which has been completely useless.
They continually when we can get a hold of them as they are always 'experiencing technical difficulties' (seems like they block us) tell us the refund is being processed when we get any answer out of them at all that isn't please contact us back tomorrow we will have more for you then! (11 months).
The 14 different email addresses I have for dhgate also fail to respond to any emails at all, and your international customer support phone number has told me personally four times our refund is being processed - the person on the phone is always called Steven despite it being different people!
Despite dhgate having a buyer protection policy to cover such instances no response comes from dhscam!
This buyer protection also talks about fining sellers who sell counterfeit poorly made products and despite repeated requests for proof that dhgate has fined this seller I have got no response!
Once dhgate has your money they do not care!
I would stay so far away from this company that I wouldn't even have the time to be looking at this as it relates to dhgate! dhscam

I paid for a clothing item from DHgate.com on line however the company has not delivered the item in three months. I made several attempt & contact to get the item to no avail. I was informed by DHgate.cm Marketing division that if I had not received the item by 26th December 2017 I should ask for refund, which I did but there has been no response from DHgate.com. fromPlease help get my refund for order number [protected] made on 10th September 2017.

I ordered for a chiffon kimono online from dhgate and made online payment as requested i got the notification from the bank stating the payment was successful with dhgate but my order still remains pending claiming the payment is not made and asking me to pay again a sum of 1453 rupees . I need a refund or I need to get the dress I ordered as soon as possible .

Ordered size L but they were to small. Messaged seller newjerseycharm to get refund. Was told it's my fault. They told me they completed the order based on size I ordered. Refused to refund me. Offered to give me discount on new order. Said I would have to pay for shipping items back. Submitted customer service complaint and a dispute but seems like it's bout very helpful. Bad customer service and bad business.

I made a purchase for $115.03 on December 27, 2017 but DHGate took out $115.03 and $116.18. I only made 1 purchase what do I need to do to get my money returned before I dispute this with my bank because the $116.18 is an unauthorized charge my shoe shoe purchase was only $115.03? I should not have 2 different charges for a purchase that was suppose to be $115.03.