Dick's Sporting Goods
Reviews and Complaints

I purchased a softball glove on 05/02/21 from the Dick's in Chicago Ridge, Illinois. The cashier encouraged me to buy the warranty for $8.99. She stated in a year if the glove did not fit anymore, I would receive a new one. That for only $8.99 I was basically getting another glove. On 3/14/22 I tried to fill out the claim for the warranty and was denied because it was not a defect issue. I found numerous similar complaints online of cashiers misleading customers into buying warranties under false pretenses. I spoke to the store manager who stated she could not exchange the glove for me or refund the $8.99. I spoke to a Dick's customer service rep via chat online and was informed they couldn't do anything because it was purchased in a store. Based on numerous similar complaints, I find this is larger problem than just one cashiers misinforming customers.

My granddaughter and I purchased $54.00 bras at the Beavercreek, Ohio store. I purchased one for me and one for her, and she purchased one. We both picked our our size and she took her two home and I took mine. Upon trying it on the next day, my bra did not wrap around me, even though I wear a 38C and purchased a 38C. I always buy good bras and I have never had this problem before. The bra was 8-10 inches short of wrapping around me. I noticed they were made in Vietnam. Their scale of measure must be different from ours. So, I spent over a $100.00 and my granddaughter spend over $50.00 for bras that we cannot wear. I had removed the tags and washed the bra, before trying it on, so I don't have the original tags that were on the bra. My granddaughter's bras did not fit, either. They, too, were way small when it came to fitting around her body. I am sure that we are not the only patrons who have had this problem. What is going on with Dicks that they make cheap bras and pass them off for $64.00, with a sale of $54? What do you advise that I do with this bra?

I am a loyal customer of Dick's sporting goods, and I had a horrible experience at a store in Daytona, FL. the information is listed below. I am an African American man who enjoys golf. I came into the store, and an employee asked about some drivers in comparison to other drivers. The employee by the name of Rodney Haigler, who was asked these questions, treated me as if I was not a person and attempted to belittle me with his words. I asked to speak with the manager of the store and provided the manager with the details of the event; the manager did not address the racist remarks and behavior of the store employee, Rodney Haigler, which led me to reach out to corporate in hopes that this issue of racism will be addressed.

DICK'S SPORTING GOODS

INTERNATIONAL SPEEDWAY SQUARE

2500 W. International Speedway Blvd, Suite 100

Daytona Beach, FL 32114

[protected]

I would like to file an official complaint about the below store where the employees and customers are working together. The customer went by the name of "CARLA" and i do not recall the Dicks Employee names. I was told that I was not allowed to buy shoes off of a rack that the employee was rolling out to "CARLA" and it appeared that she had a team of people working with her on 1/5/2023 around 10am timeframe. It appears that they were working together, and your loss prevention needs to look into this matter. Because I was told by the customer and dicks employees that they had first rights to the shoe racks there is something going on behind the scenes that you guys need to know about.

Franklin, TN Dicks Warehouse Sale

Watson Glen

209 S Royal Oaks Blvd #224, Unit #11

Franklin, TN 37064

I went to try on various different Shoes and Every Team Member acted as if they were so Overwhelmed with tending to the Few customers they had that My 1st time trying on more than 1 pair of shoes at Dicks seemed to really irritate them..

Unfortunately the shoes I tried just didn't fit to my liking so the very last pair I asked to try the Team Member, She brought out a pair of DIRTY USED SHOES with weird stains on the insoles and there was no packing paper in the box like a NICE new pair of shoes comes wrapped in the box and I thanked her graciously each time I asked to try on another Size or Pair only to be met with rude behavior. So at that point I was kind of over the whole experience and found a different employee to bring it to his attention that the shoes where used and Dirty! His response to me was "Do you want them at a Discount?" I refused for Sanitary Conditions obviously! Poor Customer Service and Dicks Promotes selling Used Shoes Like "Good Will"! I still Despite that Nasty Experience found and Purchased other items Ill probably Return because of the whole experience! Hands down the worst customer service and all around shopping experience despite all the commercials on TV! MY friends agree sighting the same kind of experiences in that same store..

I am getting constant spam emails about a free Yeti. They keep changing the address and I'm getting fed up.

Dicks Sporting Goods Surprise

date: Sep 21, 2022, 8:56 AM

subject: You've been chosen!

mailed-by: cipruwrld3d0l. ml

signed-by: cipruwrld3d0l. ml

I don't know how they got my email address. it's in the name of your company and it should be remedied.

So my son bought these shoes at the Dicks in Syracuse at Destiny Mall last Wednesday. I dropped him off to school 5 1/2 hours away at college. Today he opened the box and there are 2 left shoes in the box. So I called the Destiny store asked for the manager which I got. He was zero help in fact rather rude. It was his employee that did not do their job and confirm that there were 2 opposite shoes in the box. I asked if he could send a return label so he could send them back and exchange them for the correct pair. Basically was again zero help. I have 5 kids, 4 our boys that played 3 sports in high school and play Lax in college. I have spent thousands of dollars at Dicks and this is the way you treat your customers. So I said I would call the corporate office, got a guy there and he said bring them to a Dicks store and they can exchange them. That would be great but the closest store is 45 minutes from his campus and he has no car. So again I asked what he could do. He said I will check with our resolution dept. Bull sh... H eleft me on hold for 20 minutes and then a answering machine said we are not open. So he basically blew me off.

Not sure I will ever give Dicks any business again and I will certainly tell this story and bash them every chance I get. Frustrated in Cortland NY

I received an email from docks to take a survey and receive a free cooler. I did the survey. Then was prompted to screen to pay only shipping. Turns out it charged my card over $40. I still haven’t received the cooler. Today I got an email it was shipped. I click on it and it wants me to take survey again. This is what made me realize I was scammed months ago

Hi I purchased two bicycle yesterday and my the handle was loose before I bought it so I asked the representative if he cab tighten it which he did then my son rode the bike less then an hour and the handle got loose again and I went back to the store and the clerk said they can't take it back because it's used I said true but the handles were tighten yesterday and now within 24 its broken so its defective so I was supposed to know that if I drive it it would break again they had nothing to say but were rude and said this Is the policy I had to leave with a defective bicycle im very upset that they wouldn't make an exception.

On Wednesday, August , 2022, I visited the Dicks Location at a Warwick, RI Mall. I had full intentions on buying a new pair of sneakers. Money and coupons in hand.

There were 2 young men working in the Sneaker Dept. One was at the register and one was constantly sent into the back to find product while the other guy stayed at the register, 'Helping and having a full blown conversation about his tattoos. Several of us were waiting over 25 minutes for help from this man, but he was talking away the day! All of us waiting were growing tired. One young family of 5 kids left. Too hard to have the kids waiting! I did say something to the young man, asking, "Can you call for more help?". He looked at the woman, the both laughed in my face and he said to me, "Patience is a virtue", with a cocky, Passive-Agressive Attitude. I blew up and demanded a manager. He came but was absolutely no help. I have children and grandchildren that I buy at Dicks for. All active in Fitness and Sports. We lived at that place. NOT ANYMORE!

Shame on your organization and it’s Woke leadership. 63 million babies have been taken most in the name of birth control. Do you not value the innocent? How many souls will have your name attached to their death when you bow before all mighty God. Our creator, the one the beautifully knitted you together in your mothers womb. Will you think about the moment that you made this unGodly decision to kill, murder. You could easily reverse this and make the choice to value life, families, mothers and fathers. Start a non - profit or support a non-profit in educating children on birth control, values, help young mothers by supporting them to term, support adoption, at work child care, provide mental health monies through a pregnancy. There are infinite possibilities out there if we work together and follow God’s plan. I cannot support a business that would engage in mass murder. How many abortions will you support for one individual? One, three, seven? Who will conceive just to gain your filthy money? Many use abortion as birth control. God gave us free will. I hope that you will think about your choice long and hard. I know the Holy Spirit will convict you of the egregious sin against humanity. Will you listen?

I will continue to pray for your leadership to be humbled and follow God’s word.

Regards,

I purchased an inflatable air matress on 5-21.. 2 nights into a 5 night camping trip and my original one had a hole..

Ran to dicks in bend and purchased a coleman [protected].. drove 4 hour back to camp and settled in.. upon opening the matress I found it had a small 3/4 hole.

Tried to return today and was met with hostile nearly violent customer service at the dicks in Portland. They manager was hostile. Frightened my wife and child then called over another representative who was demanding and even more rude..

No option to return or exchange and we're completely the opposite of customer friendly. We were only told to call the manufacturer and it was not this issue.

I have frequented dicks most of my life and this interaction and complete lack of respect for the customer has made me never want to return.

Please contact me

I purchased from Dick's a pair of Nike Women's Air VaporMax 2021 FlyKnit Shoes on 12/9/21 and gave them to my daughter for Christmas. She is a college student and essentially has only worn the shoes back and forth to class. She has separate tennis shoes she uses for working out and running. After 2 months a chunk of the sole fell off. She has just returned from school, and I have pictures of the poor sole of the one shoe. Nike.com will not replace the shoes since we did not buy them directly from Nike. I've had countless numbers of Nike shoes in the past and have never experienced this poor workmanship before. Wondering if it is possible to get a replacement pair from Dick's? Thank you kindly. Jenny Houglum [protected] [protected]@yahoo.com

To Whom it May Concern,

Hello, I visited the West Covina Dick's Sporting Goods this afternoon, what a grand and beautiful store. I usually shop at Big 5 but I thought I would take a look at the brands and compare prices at Dick's. Upon finding the item that I was looking for I proceeded to the check out line where there were two cashiers working one male and a female. Unfortunately, I did not get the cashiers names. There appeared to be a third worker (Kayla) who was aiding the two employees handling the registers. As my turn approached the male cashier signed out and left. The other cashier continued assisting the customer at her register. I waited for about 5 minutes as three employees walked by without attention to the line that was forming.

Eventually, Kayla open a register and called me to check out my purchases. She greeted me and I thanked her for opening a register to help me. Her attention was quickly interrupted by a customer from behind who had an item on hold and was inquiring to obtain it and proceeded to inquire on additional information, which she entertained while I continued to wait to check out. At this point I waited 5 minutes in line and additional 3 minutes or so while she assisted this return customer.

Upon arrival to the store when I asked an associate in an orange shirt to aid me, she referred me to the check out line to have my question answered, which had at least a dozen people in queue. I chose to wait until I checked out with my purchase, and here I am with my check out and concerns and my service is interrupted. She apologized and continued to help me. I said, no problem.

The other cashiers customer completed her purchase and began to exit the store. The metal detector sounded and now Kayla again stops her service with me and proceeds to aid the customer who just completed purchase. Kayla made an attempt to quickly resolve the problem but unfortunately it wasn't solved. At this point I asked Kayla to complete my transaction before another interruption and she explained to me that it was her job to assist the other cashier as she was more experienced. Now I am patiently waiting and additional 3 minutes to figure out which product is triggering the detector. While she attempts to multitask and check me out while digging through the other customers bag looking for the metal trigger.

The problem appeared to be that the original cashier failed to remove a metal trigger from some item. I explained to Kayla that I would appreciate if she would complete my transaction as I only had two items and I had been waited quite a bit now, (almost 10 minutes at this point). She argued that she was more experienced and she needed to make sure that the other customer was properly cared for before leaving the store.

I asked her if it wasn't possible for the original cashier to remedy the problem. She continue to defend that the original cashier was not capable of handling that type of problem and again, she was more experienced to remove a metal trigger. I also suggested since I was still a paying customer that perhaps the other customer could have waited a moment for my transaction to be completed. She agreed that could have been an option. At this point, I was frustrated and left with the receipt and my goods.

Unfortunately, there was a missed opportunity for the original cashier to solve her own problem and grow with that experience. I felt like an unvalued customer, not once but four times as I was put off upon entrance and then three more times by the need to address other peoples inquires and needs before mine, as the paying customer.

In hindsight, I should have left the store at the counter and walked over to Big 5 and give them my business where the customer service and attention is always excellent.

With all due respect, and I may be wrong, but from a business perspective, in this moment, I believe the paying customer would have priority over one who has completed transaction. As a representative of Dick's Sporting Goods, Kayla basically told me I don't matter as a current and potentially future customer and justifying her actions is another way of arguing with the customer, which is poor practice. The customer is not always right, but in this case I exercised great patience and calmly requested what I believed to be fair of a customer already waiting 10 minutes for service.

Honestly, I don't know if I will return to the West Covina store for purchase or any Dick's Sporting Goods Stores in the future or recommend Dick's to my friends and family.

Disappointed~

Ingrid Hyross

P.S. Receipt Info. 5/6/22 at 5:40p Associate Kayla

S-00921 R-42 T-1230 A-0592578 SALE

Field and Stream branch in Dickson City, PA. Purchased a Vortex Crossfire II in December (12/11/21) and had returned multiple times after throughout December, January, and even called in February about bringing my rifle in to get the optic mounted and balanced. 2 separate times I came to the store with my rifle. 6.5 grendel in an AR platform. Bolt and charge handle were removed for courtesy and ease of clearing rifle for the door associates. No issues other than the gun clerks turning me away because they don't have the time or manpower to mount the scope. I tried again in March and I was turned away at the main entrance because I had an "assault rifle" and I was denied the ability to talk to a manager or the person who TOLD me I can bring my AR in to get the scope mounted. I stood there and demanded a supervisor because the gun clerks told me they WILL mount it. The purchase is now past 90 days and cannot be returned. I tried contacting vortex but it got me nowhere. I want a refund because what is the point having this optic if it is not properly mounted, balanced, and torqued. I'll purchase elsewhere and have them mount it.

I visited dick’s sporting goods warehouse in virginia beach, va. On [protected] at 4:59 pm and the associate delaney waited on me and I had a t-shirt that did not have a tag on it and she stated,”I can not sell this shirt to you because it do not have a tag on it”. Delaney did not once asked a floor associate to see if there was another shirt available or asked a manger for assistance she seem like she did not care if I purchased the shirt or not so I just said ok. Then the other shirt that I purchase she balled it up to put it in the bag, so I asked her do they teach you how to fold clothes? And she responded yes with an attitude. Then she said “I didn’t know you wanted me to fold it up like I do my laundry at home and it’s going to get wrinkle in the bag anyway”. Delaney needs to be taught customer service and keep her smart remarks to herself. I felt like she do not value her job nor her customers.

Clovis ca store

I dont have a complaint about products, customer service only. I have made it a point not to ever buy shoes at Dicks in clovis because the service is literally horrendous in the shoe dept. After so many years my son asked if i could buy him track shoes. I took a chance and went. No I did not buy them. First, I couldnt find anyone to help and when I did the sales person acted as if I were bothering her. She did find one pair for me because i asked but then she walked away and I couldn't find her anymore so I left the shoes and left the store.

I just wish your company would hire better people. Thank you for letting me vent.