I am writing to express my deep disappointment and frustration with a recent purchase I made through Dillard's, which is a product from your esteemed company, What Goes Around Come Around, Louis Vuitton.
As a single mother with a child with autism, I have limited financial resources. However, I was determined to fulfill a long-standing desire to own a Louis Vuitton purse. To make this possible, I opened a credit card and committed to making monthly payments.
Regrettably, my excitement quickly turned into disappointment when, after only two weeks of use, the handles of the purse started breaking, with the thread unable to stay held together. In response, I promptly returned the purse to Dillard's, and they sent it to your company for repair. After waiting patiently for a few months, I finally received the repaired purse.
To my dismay, the same issue reoccurred just a few weeks after receiving the purse. I had hoped that a Louis Vuitton purse would be of higher quality and durability, allowing me to use it for an extended period. Unfortunately, this has not been the case, and it has left me feeling disheartened.
Considering the significant investment I made and the trust I placed in your brand and the Dillard's website, I am kindly requesting a return of the product. Additionally, I would greatly appreciate a call back to discuss this matter further. I believe it is essential to address the quality concern and explore possible solutions.
I genuinely admire the craftsmanship and reputation of Louis Vuitton, and I sincerely hope that we can resolve this issue in a manner that leaves me satisfied as a customer.
Thank you for your attention to this matter. I look forward to your prompt response.
Claimed loss: $1300.00 was the total for the purse purchased at Dillard's
Desired outcome: Considering the significant investment I made and the trust I placed in your brand and the Dillard's website, I am kindly requesting a return of the product.
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