Dillard's
Reviews and Complaints

I went in today to exchange one Jones collection pants that I bought on Saturday with other purchases that I made and they refused to exchange it because I did not have my receipt. I still have the tags although I took off when I was trying to wear it to work but it did not fit. It was not long enough and she said there were some thing on it. I said that I bought it with other items. It could be from the other materials. She said to me that she is sorry and cannot return it. I asked for a supervisor but she never came. I left the item there and called to complain and called my bank to cancel the transaction. The two ladies that took care of this have no idea what customer service is all about. They need to re/train. They should learn how to give good customer service. they were very rude talking to each other and when I am talking one the girl works out. I love to shop st Dillard's but my experience today will make me think twice. Even if I do not have the receipt, at least put the tags together and see what you can do. Instead the two of them are there rolling their eyes. The manger should have said good morning when she worked in and say how can I help you. Instead she clerk said to her she return this with a receipt and went on and said why I have stated earlier. She should not me managing any department because she does not have the skills. My name is Amaka Ajuluchukwu. [protected].

Placed large order on 1/1/2018. FedEx returned order back to Dillards stating DAMAGE. Dillards received the DAMAGED order on 1/19/2018. However, I received an EMAIL on 1/19/2018 stating that order was DELIVERED TO ME AT MY ADDRESS. Today is 21 Jan 2018, and I still have NOT seen the order NOR do I know if I will. This has been a complete nightmare because every time I call the 800#, I receive conflicting information about my DAMAGED order. The employees are definitely not CONSISTENT with the information they are giving to me! Does not make the situation better!

During dillard's new year days sale, I spent in my briargate dillards over 500. I have been a patron of dillard's for decades. However, the employees lust for stealing money from a customer - me - may make me stop at home in the future. First a sales clerk, depicted in the picture attached, whom caught red-handed in a photo (Which you do not allow to attach here!) changing the sale from 40 percent off plus extra 40 percent off. I can e-mail you the picture to enjoy: he removed 40 percent off in front of my eyes! An attempted theft of ca. $130! Then the shoes young slight short clerk demanded 214 dollars payment for 3 clearance pairs! When I said no! He changed it to 114.36 dollars. Thus, he attempted to overcharge me by $100! Sillard's saved on competency and honesty of its clerks — dillard's lost a great customer.

Was in Dillard's bought 2 hats, bra and panties. Was followed around store but when I asked for help was told they didn't work in that department. Next day went back to return the panties and was told I didn't purchase them. I gave her my receipt in same bag. She said they are not there. It was there after she looked. Said it just appeared out of nowhere

Order from this website at your own risk. There's no guarantee that your items are good quality and wearable.
The whole return process is a trash. The item I received was defective. I called them and asked what they could offer. They said I should return the item and pay for the shipping cost that will be reimbursed after they receive everything. Nice. I paid for their mistake. The money hasn't been refunded yet.
Very frustrated I had to deal with them. It was a nightmare to me.

I went to Dillards in Cedar Hill, Texas today, 12-23-17 to shop and had the worst experience ever. My husband and I went to the mens shoe department and looked at Polo boots. The salesman named Noel greeted us. We decided not to get the boots. After walking around the store before leaving we decided to go back and purchase the boots. We were greeted by a saleswoman named Latisha. While at the counter Noel was speaking with another customer. After his customer left, he turned to me and asked me how did I end up with her, referencing Latisha. I asked him what he meant? He said well we work on commission and she does this all the time. I informed Noel that she greeted me and answered my questions in regards to my purchase and completed the sale. He started going on and on about the commission and how she always does that. I informed Noel that I dont know either of them and that its very unprofessional for him to make those statements about his co-worker to me. He then stated well Ms. can I just ask you if it is a cultural thing? Referencing because I am black and Latisha is black and that is why I completed the sale with her. I turned to Latisha and informed her that I would like to speak with the manager. At this time my husband is at the counter as well. While I am speaking with Latisha in regards to contacting the manager, Noel interrupts and states with an attitude that he will call the manager. I informed him that I am not speaking to him and to please not to address me again. He then behind to say something to me again. My husband then informed him that I was not speaking to him and not to say anything else to me. At that time Noel remained quite. The manager Dee Scott came and my husband and I informed him of what happened. While we are speaking to him Noel came and stood to the side and begins to rudely interrupt. Mr. Scott instructed him to remain quite and asked him to go to the back until he speaks with him. Noel began to talk back to him and Mr. Scott had to tell him more then twice to go to the back before he finally did. Mr. Scott apologized and states that he would handle it. I informed Mr. Scott that I did not appreciate the unprofessional manner in how I was treated and addressed by the employee. I am most definitely upset and devastated by the racial comment Noel made to me. I am requesting an immediate and complete investigation from your company into this matter. I am also requesting an immediate response by 12-29-17 from your company in receipt of this complaint.

I placed 2 Black Friday sales orders. The first order was cancelled after 5 days. Now I will not receive the order and Black Friday sales are over at the other department stores. The second order had to be shipped from 2 different stores and they charged my credit card extra fees without my permission. I will be contacting my credit card company about the overcharges.

I spent 2 hours online shopping your Black Friday sale this morning. The 1st page of your website stated BLACK FRIDAY SALE EXTRA 50% OFF on all sale items!
I chose 11 items from the "home" tab under the Black Friday sale. After 2 hours of shopping I checked out, only to discover I did not receive ANY ADDITIONAL OFF! I called customer service & the representative took my entire order by phone again! It still did not give me the additional 50% off! I spoke to a Mgr & she was SO RUDE! She refused to give me the discount & did not care that I was upset or that your advertising was so misleading! I AM VERY DISAPPOINTED IN DILLARD'S! I cancelled my entire order!

This is regarding a manager named Jamie who works in Dillards in Greensboro NC four seasons mall center. I was shopping and saw him shouting at employee who works there.

I shop often there and this new manager Jamie make is racist towards employees and very disrespectful. I really wanted to stop him and ask him why is he so hateful and rude.

This Dillards store has thousands of issues with race and employees here work under pressure and since there is no HR or higher management to support employees or address their concerns.

Every time I go to this store I see new employees and when I ask somebody about that employee he or she says employee don't work no more. I am a retail store manager and I can't even raise my voice with my associates and In this store Managers shout and disrespect employees in front of customers.

I saw same employee in another store in same mall telling me how terrible management they have. I am sure you guys will not do anything since I see hundreds of complaints already about your stores. But let me tell you that Greensboro Dillards needs new management and that manager Jamie absolutely needs to be fired. I am so sorry for all employees who work under such a management who based on race and like take care of employees and if they didn't have same race or interest then they will be rude and disrespectful to them.

Need time I will in purpose go when that manager is there so I can take his photo or video because I feel so upset still for employees who work here under a such a terrible people. They had a very high management couple of years ago and now customers have to see drama happening every time in store this is such a shameful act for whole Dillards as a company. Because you guys can't fix small issues like this and can't change management or send a HR team to talk to these hard working employees to address their concerns. Remember again Jamie is one of their managers who is one reason we as a customer don't want to shop there anymore.

To Whom it may concern,

I have purchased Clinique products for several years. A promotion came in the mail that if youmake three purchases and the card is stamped or punched coinciding with each purchase, you then get a moisture surge for free.

Today, I traveled to the Dillard's Seminole Towne Center (closest to my home) to make a purchase and then have my card stamped or punched the third time therefore, I would get my free moisture surge.

This did not happen. Basically they would not accept the second stamp/ punch and told me if I purchased something today, they would have the second one stamped again.

I took my card and did not make the purchase. I can print all my statements to prove three purchases but will not be going back to this location. This was unacceptable and why I shop online most of the time. Customer service was horrible.

I paid $200 for my UGG boots (which I loved)! After only 4 months I have a hole in the toe of my right boot! I no longer have my receipt to Dilliars which is where I purchased them. They will not exchange or replace them without a receipt. I don't have a lot of money and I purchased my UGG's thinking they would last a long time and look great! So disappointed! My left button on the top has also come off. The ladies at Dillard's were so rude to me. I'm a cancer patient and I️ I️ don't have a lot of money but your boots made my feet warm when I️ went to dialysis. So sad

Hello,

I am writing you in regards to recent problem I stumbled on upon my return from overseas. I left overseas in May, 2017. In the end of April I did some purchases in Dillard's in Pensacola, FL. They offered me a Dillard's card as I am a frequent customer. I agreed and they opened an account for me. I made a purchase of $150 at Dior's desk on 25th of April and pretty sure paid cash afterwards. On the 26th (the next day) I did some more purchases at other Dillard's desks. At the end I went and I asked for my balance to pay it off as I am leaving. They told me I have $233.00 to pay which I paid cash. Upon my return in October I found numerous bills and statements from Wells Fargo for a balance of $150 at Dillard's which were past due and another almost $150 in fees. I went to Dillard's I asked for them to review cameras and audit the 25th at diors desk they could do nothing but tell me what I already knew. I called customer service at Wells Fargo few times and nobody can solve the issue as of why I haven't been told how much really was balance and left with $150 due. I don't have the receipts to prove I paid at Diors desk but I paid that $150 one more time. I am not willing to pay those fees though as even if I had a balance of $150 on the 25th why they didn't include it when I requested a pay off of my account on the 26th?! How is it possible for them to see the current day balance but not the previous day one? Maybe there was no such to begin with...This is either done on purpose or it's an employee mistake but either way I am not willing to pay for the mistake of Dillard's employees, besides I already paid another $150 though sure I paid cash at the desk. I understand that's not Wells Fargo mistake but it's not mine either so you have to search for your money from Dillard's not from me. I am extremely disappointed from the way Dillard's and your staff handled the situation as I wasted almost a week trying to solve this.

I believe you going to solve the issue ASAP.

Acc. # [protected]
Conf. # for the $150 paid: [protected]

Thank you
Darina Ivanova

My name is Ruth, and I purchased a dress on 10/14 and tried dress on liked it and bought it,
I decided since then to go with a different style and asked my husband to return it for me, I tried the dress on at Dillard's and have left it hanging in my closet till our departure which doesn't happen till Thursday, my husband said he was given the refund, but the attendant was highly critical about the dress and tried saying that the dress had be worn and there were stains in the underarms,
I did not expect that!, especially since I only
tried the dress on there! Needless to say I'll never purchase another item there and if I do I will take pictures and have the girl inspect it first before I leave, totally uncalled for and very unprofessional, and she's very lucky my husband returned it and not I, I would have asked for management

I was visiting my children in TN and my grandmother was possibly going to pass away. I went to the Chattanooga, TN Dillard's and bought a pair of shoes to wear to the funeral. I returned home to Florida from my visit and my grandmother passed away a few days later upon my return home. I changed my mind basically about the color of the shoes so I went to my local Dillard's here in Fort Walton Beach, FL to just exchange the shoes same brand but for a different color and a little different style. When I went to pay for my new shoes and return the other the sales rep looked at the bottom of the shoes I was returning. She stated she could not return the shoes because they had been worn. I did not wear the shoes except in the store trying them on. I explained that to the sales rep and she did call a manager to get her approval which she also denied the return. I explained that I bought them this way and never would have thought that I a customer would need to look at the bottom of a pair of shoes before I purchased them to see if they had been worn. Someone (Dillard's employee) in the Chattanooga store accepted the return from another customer that they should not have. So I am being punished because another customer returned worn shoes and the dullards employee excepted the return. And I came along and purchased them and now I am stuck with a pair of shoes that I will not wear. I am not sure which now bothers me more wearing a pair of shoes that someone else wore and I might get a foot fungus, athletes foot or who knows what and I am out the money for a mistake that a dullards employee made. I could maybe see some skepticism if I only wanted to return the shoes, but I bought another pair of shoes of the same brand just a different color and style. Also, while I was explaining this to the sales rep in the Florida store another sales rep at the next register in the shoe department told me I was fibbing. Well, that is just a nicer way of saying I was a liar and did not appreciate her comment at all. I am very aware of what kind of world we live in but believe it or not we are not all that and there are still some good people in the world. I was totally insulted and hurt. I am on a budget and I go to dullards because I can usually find something nice quickly. I follow the return policies and was in the time frame of being able to return the shoes and because of someone Else's mistake I am stuck and out of luck.
I also called the complaint department and Myra was nice on the phone and she gave me phone numbers of district managers that were no good.
Keith White [protected] - his phone is disconnected
Diane Hard - [protected] - Is a Chevy dealership

I called Myra back and explained the phone numbers were not valid and she gave me another name and phone number which was Donna Moye at [protected]. It was a automated system which none of the choices was what I needed. It sounded like another department store and not a district manager. But I pushed some buttons and left my name and number with someone I believe she said Heather Cart. Have not heard back yet.

So I called back to the complaint number [protected] and asked for the Corporate number. The number I was given [protected]. Also an automated system and it wanted me to provide a name of whom I want to speak with which I did not have a name so I stated "complaints" and its reply was that would be extension 5526. I got that voicemail with no name and also left a message. Have not heard back from anyone yet.

Now I am taking yet another route trying to get in touch with someone and went to the internet and found this website to submit a complaint.

So on top of my original complaint of wanting to return a pair of shoes that I should have not been sold to in the first place. I am not dealing with this frustrating situation of trying to talk to someone who can resolve my problem.

I would like someone to call me at [protected] and give me authorization to return the shoes due to a dullards employee mistake. I can also be reached by email [protected]@gmail.com

This has been an awful frustrating experience and again I would like for someone to contact me and have this resolved.

Sincerely,

Karen Adams

Clerks profiled customers using the rest room. Tried to make me feel uncomfortable for using handicapped stall in the stores restroom by repeatedly entering restroom and seeing if i had left yet. I have a medical issue and need to use handicapped rr when available. I was very uncomfortable with their profiling and left feeling discriminated against. Considering my legal options.
Your employees should be made aware that not all health/disability conditions are outwardly visible.

Date of purchase 10/10/17
Date of incident 10/17/17
I called Lakeside Shopping center in New Orleans, LA in regards to not receiving my receipt for a purchase I made on 10/10/17. The lady at the Armani counter told me I'd have to call customer service. I asked her to transfer me. When the person answered the phone, she did not answer with "Customer Service" or anything of that sort. I asked her if I could speak with customer service and she said, "This is customer service." When I explained my issue, she said she couldn't help me that I needed to call the 800 number without offering to give me the number. Since I already had it pulled it, I told her not to worry about giving me the number and hung up. I had it pulled up because I was getting ready to make an online purchase. Anyways, I called the number and they told me that i needed to speak with the New Orleans store's customer service (who I had just hung up with!). When I called back, they did not answer. I let the phone ring for 2 minutes. I called again and let it ring for 2 minutes, no answer. I called again and let it ring for 2 minutes and no answer. When i tried again 30 minutes later, the same lady answered and again told me she could not help me that they do not have access to customer accounts. I explained the RUN AROUND that I am getting and asked to speak to a manager. Of course, no answer. Called back, no answer. This is extremely poor customer service when all I am asking for is a receipt for my purchase. Shame on them.

I am writing to express my concerns about a recent incident I experienced at your Dillard's store located at 9701 Cortana Mall, Baton Rouge, LA 70815.

I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping trip at Dillard’s, which took place on Wednesday October 11, 2017 at approximately 1:15 p.m. and again on Saturday October 14, 2017.

I am a regular customer at your Dillard’s store, and I have never had any problems with any of your clerks/cashier’s in the past. However on Wednesday October 11, 2017, I found myself being talked about, laughed at, and totally humiliated in front of other customers at your store.

I was standing in line waiting to check out in the children’s (boys’) department, the line was extremely long and there was only one cashier checking out in that department, although there was another employee (not checking out customer’s) standing behind the counter talking to the cashier. As I approached the counter, the cashier told me two of the three items I had, (two sleeve-less shirts and one pair of pants) would be regular price, I asked if the pants would be an additional % off and she replied yes. I then asked if she could put the shirts to the side and I would go and double check on the extra % off for the shirts, because I believed I had saw a sign that it was.

I had not walked five feet away when she huffed and told the other employee, “I hate when customer’s try to tell me how to do my job! and the other employee laughed. I turned around and said, “Excuse me, are you talking to me? And she said no, I was talking to her, and pointed to the other employee. I said yes, but you were talking about me to her and I wasn’t even out of ear shot. I said that is totally un-professional, and I did not tell you how to do your job, I simply asked if you could put the shirts to the side while I went and checked on the sign, but you talking about a customer to another employee is totally un-acceptable.”

She shrugged her shoulders and replied, so, I don’t care and rolled her eyes. I said I need you to contact your Manager right now and have them come up the register. She again said so and shrugged her shoulders. So what, I will call a manager, I don’t care. She then picked up the phone and told the other person to send Brenda to her register. I told her she had a nasty attitude and she shouldn’t talk to customers that way and I said or you will find yourself out of a lot of jobs. She said so, I am only 20 years old, and you expect me to be the owner of my own business or something, girl bye! and put her hand up and rolled her eyes. I informed her, I am not a girl, I am a grown woman and a paying customer, by this time there were several customers in the area looking and watching as the events unfolded.

Brenda approached, and I found out this was the assistant manager, as I was trying to explain to her about her cashier and what had just taken place, the cashier was still being very rude and unbothered that her manager was standing there. I told her that I will not have her talk to me that way and I do not want her checking me out at the register. That’s when Brenda picked up the phone and told, Jacqueline, the store manager, that she was sending her back there to her and she would explain everything. Brenda apologized for her behavior and even walked back with me to check on the signs. The shirts were not an additional % off, but I still wanted the shirts. I purchased all the items that I had brought to the register.

I did follow up with a phone call Mrs. Jacque Moore, the store Manager on Wednesday at approximately 2:08 p.m. I have shopped at Dillard’s many times and have never experienced an incident like this one. It was extremely disheartening that I was even treated in this manner, only because I questioned the additional % off for two shirts.

I did return to the store on Saturday October 14, 2017 only to find the same cashier in the same department. She rolled her eyes at me as I walked past her register. I did make sure to purchase my item in another department just to avoid any contact with her. I should not as customer have to feel as though my presence is not wanted or valued in your store, nor should I have to try to avoid her presence every time I come into the store. Since she had a high disregard for Management authority, I feel as though she may get confrontational with me the next time I enter the store.

I do not know the employee’s name, but I do know what she looks like, and at this point I am sure Management is aware of the cashier I am talking about. I hope that you look into this situation and I hope to hear back from you about this incident soon. Please contact me at your earliest convenience at [protected], or e-mail me at [protected]@gmail.com.

Thank you for taking the time to read my letter.

I went into the Dillards store at Baybrook Mall on Saturday, October 14, 2017 to purchase some items at the Clinique, Dior and Channel counters. One saleslady told me to come back because she was do a makeover/makeup on a young lady. Went to two other vendors and same thing, no one would wait on me. I left this store in tears as I could not get any one to wait on me. I was not going to be let me think about it mode. My goal was to purchase these items and continue my shopping for the day. I found a sales lady and asked her why no one wanted to wait on me. Is it because I am dressed really casual? I was really offended that not once, but three times was denied any customer service. I left and went to another location to purchase the items I wanted. What is sad is this is not the first time I experienced this type of behavior. It happens all the time in various departments. We have always been loyal customers to Dillards, but what happened this past weekend, I am not so sure anymore.

Hi,
My name is Eve Solomon and I am a customer of Dillard's. I made an on line purchase last week, Order Number: [protected], and spoke with a customer service agent on Monday Sept. 25 requesting the items shipped in one package.
I am very dissatisfied the way the agent spoke to me as she was abrupt and unpleasant. I have other items in my bag that I was considering purchasing, however I will check other stores on line to make purchases.

Thank you for your time

Eveteria Solomon

They are simply the worst. A greedy s&&&&y company that will always charge you for delivery and won't offer an optimal decision for you not to pay for this, even if you spent a huge amount of money.
And what if you didn't like the order and want to return it? Be ready for a huge mess! First of all, it will be hard to prove you got a wrong item or a defective one, or maybe a smaller/bigger size. They don't care it was their fault, they will ask you to prove. If they accept it, your next step is shipping it back. And here is another "gift" from this company. You will have to pay for the shipping in full and nobody will refund this amount to you.
And then it will take them forever to refund, exchange or replace -anything you want.
Be prepared for a terrible treatment. I warned you.