Dillard's
Reviews and Complaints

I am visiting Texas from out of state this weekend. I decided to go to Town East Mall in Mesquite Texas, at approximately 4:31 p.m. on September 16, 2017. While in the mall, I went to the Mac counter in Dillard's Department Store. One of the cosmetic representatives approached me to give me assistance. As I talked to Hailey about what I needed, I noticed that her right eye looked unusual. As we continued to converse, I asked her what was going on with her eye. Hailey proceeded to explain to me that she had "pink eye". I asked her "why was she at work"? She told me that she had already taken a day off and that she had to come to work. I mentioned to her that pink eye is a contagious infection. She mentioned to me that she knew that it was, but that she needed to come to work. I told her not to take it personal, but if I could have someone to assist me. She graciously got another representative from Mac to assist me. I became very concerned about the situation. This is a very contagious infection and the worker was allowed to work with individuals, at close range, knowing that they could be infected. I am by no means trying to get Hailey in trouble or fired. I don't know if she is afraid of losing her job or what, the reason she came to work. My biggest concern and complaint is that management allowed someone with a contagious infection to come on the floor and work with the public. I can't say how appalled I am about the whole situation. I asked to have someone else handle my makeup, but what about all the other patrons that came to the Mac counter and didn't.

Margaret Lampkin-Giles
[protected]@hotmail.com
Shreveport, La. 71118

Order # [protected]
This is an online order for a gift card for a friend who is registered with Dillards.
It was for $75.00.

After checking my credit card online I found that I have been billed twice for this order. The card in question ends with 5110.

Please do not send 2 gift cards and please credit my account for $75.00.

Thank You,

Betty Beaty

I bought a sports bra, the first sales lady said that it fit me properly and would loosen up in time. She asked if I wanted to wear it out and took the tags off I paid for it she bagged up my old bag and the tags and I went on my way. I wore the bra home and immediately had to take it off because it was so tight.
I decided to bring it back and exchange it for a different one the next day. So i go to return it and the sales lady( i wish i rembered her name) was so rude to me. She looked at the bra and asked where the tags were i said in the bag i told her the other lady let me wear it out and she kinda dropped the bra like it was infested and said i can take that back its already worn. I requested to talk to the manager and she agreed to let me exchange it. So the lady asked me to try that bra on so she can check the fitting. She said it fit me perfectly and was just really direct and loud about how my bra would be so tight because im big chested and it fits me perfectly. She got me afew other bras which didnt feel any better and i could tell she was frustrated as she told me that was all the bras they had so i ended up just keeping the one i had originally bought because i was so embarrased, the lady was frustrated with me and i couldnt find a comfotable bra. So i left not realizing that she had kept the tags. It was a very unpleasant experience in your store and it made me feel horrible toward your store and my body.I decided to try on the bra and wear it today and it was so tight and uncomfortable. I have pictures of where it left lines and rubbed me raw! Im so sad because im out $70 and still do not have a good fitting sports bra. Is there anyway yall can make this right?

I went to cancel my credit card with dillards today. You would think I was asking them for a million dollars. My husband passed away almost four years ago. Even though I had a dillards card I guess I was not considered to be the owner of the account. They transferred me to the deceased owners department in order to cancel the card. They kept asking dates of his death. "be specific, we want month, day, year" personally it is nobodys business. Then they had the nerve to ask for a copy of his death certificate. All I wanted was to close the lousey account. I have closed accounts before and never had a problem or been treated so disrespectfully. Surprised coming from dillards, I will never, ever shop there again.

I am a regular shopper at Dillards and I choose to not purchase any Roundree & Yorke items. I have had horrible experience with the shirts, shorts, and pants, the all seem to wrinkle no matter what I do. I have sent these items to the cleaners even and when I wear them as soon as I take a 15 minute drive to work my clothes are wrinkle. I am so disappointed because sometime I pick out a outfit and do not notice it is a Roundtree & Yorke, I am walking around like I do not know how to iron. I choose to stay away and would recommend others not to purchase this brand name.

Went in for a color match on lancome cosemetics . Not only was the lady that color matched me very condecending and rude, but when I expressed a concern about it being the wrong color she completly brushed me off. I probably will never go again because of these disappointing staff. The lady sugested was the correct color was very wrong and made look orange.

I was in the store buying several items in the men's department. I was talking to the cashier about different discounts I found online he. He told me I could use the discount codes when I checked out. He asked the manager to approve it when the manager got there he said the cashier was wrong and we couldn't use any of them. I asked the manager why did the cashier tell us we could use them then when the manager arrives he tells us no. So I asked him what if the cashier used them and you weren't available. He said he would fire him and laughed after answering the question. The managers name was Mr.Charles.

Came into your store on August 4, 2017 to pick up my Estée Lauder gift that I ordered 3wks ago and had to wait to sign for my receipt and wait again for some one to go get it for me. What a horrible system. Why would I order ahead again it's not worth my time. I rather order online and not have come into your store again. While I waited they had poor choice of loud music with employee dancing and sing along with the music while others where waiting for help.

I have had numerous in satisfying experiences at this specific Dillard's location as I frequent it regularly. I typically shop in the Men's section very often near the Hugo Boss stands for my husband and was appalled at the service I received today (or lack thereof). I came in to return/exchange some merchandise I purchased during a sale with additional sale (meaning I had only 3 days to return/exchange) and it was already day 2. I just wanted to be in and out quickly, but ended up staying for OVER AN HOUR for a simple exchange. There were 3 employees who were available in that men's area, and not a single one knew how to process a return or even an exchange! How can they all be working without basic knowledge of being a cashier? All they said was "Oh, I don't know how to do this. Sorry." Should they not have tried to find someone who could, at the very least? Did they just expect me to leave and forget about returning my merchandise? Also, I felt extremely unwelcome because of their attitude and demeanor toward me. They were of Indian or Middle Eastern descent and I myself being a fellow minority Asian, thought that I could at least be treated with some level of respect. Instead, they always let the other Caucasian customers have priority and were extremely amicable to them whilst treating me with complete disregard. Which is probably why I ended I paid staying there over an hour for a simple exchange. I really hope that the management here is able to work on their employee training.

I just left the Dillard's in Dothan Alabama and they was playing the music so loud the sales girl could not hear me nor could I hear myself. And when I said something. She took an additude and said " We can play it like we want." There was a petty going on at the cosmetics counter and people was leaving and complaining.
If you plan on letting them play the music as if it was a club, Ill shop somewhere else .
You will lose the type of people you are trying to market to.
I won't be back.

Hi, my name is Sharon Jimenez current dillards customer and do most of my shopping at this store. Specially when it comes to my shoes I'm so particular. So I just recently purchased a pair of Giani Bini silver dress shoes for a wedding. That same day my shoes started showing some glary scuff spots. Wore them just once I immediately took them back to the store and asked to speak to management. But she Diana Gonzalez took forever to attend me I waited for over 20 mnts and for nothing. Cause the sales rep ended telling me management didnt approve an exchange or return and she thought those were most likely swear spots. Which made me so upset cause she didn't bother to ask me in person and made an assumption which I thought was very unprofessional on her part. I asked the sales to call her back cause I wanted to tell her myself but she never called back the department which I ended up leaving very upset. I would really appreciate if you all helped me bring this up to the store manager and gave me a reasonable solution to my situation. This incident happened at the Dillards located in Brownsville, Texas.

Sincerely,
Sharon Jimenez
[protected]

During the week of june 25, 2017, I purchased on-line 7 pairs of roundtree and yorke travel smart non-iron flat front classic fit ultimate comfort stretch chino pants. colors, item #s, and skus were as follows (see order [protected]):
Black/[protected]/6591483
Dark navy/[protected]/6591580
Khaki/[protected]/6591716
Slate brown/[protected]/6591794
Olive/[protected]/6675274
Stone/[protected]/8158302
Medium brown/[protected]/8492325

Each item was shown on-line with the sale price of $11.02. I have screenshots showing this and I have provided those to customer service, christina. [protected]@dillards.com. however, upon check-out, full retail price was charged ($39.00). I spoke via phone with a gentleman, whose name I do not remember and he was going to check on it and let me know. he stated that he had to wait until they were posted before he could do anything. I never heard from him. I asked that they not be shipped until this was resolved. the pants arrived at my house, still showing the full price. I chatted with christina garrett, a dillards customer service person and she had me send the screenshots of the pants showing the sale price to her. I did so. each screenshot shows the color ordered with the price of $11.02. she told me that her supervisor would email back. I never heard anything. today, I spent more time chatting with a customer service rep on line. she told be I would hear something within 3-5 minutes. a few minutes later, I received an email saying that it was determined that I was wrong on that I would be charged full price for the pants. I suspect that the screenshots were never looked at, because if they had been viewed, they show that I was correct. it clearly shows the item, color and price of $11.02 for each. I have been a loyal customer of dillards for over 20 years and have spent thousands of dollars with your company. I don't believe I should be treated this way.

Paid shipping for dillards.com Got 3 dresses size-6 for my normal 5 yrs old.
Couldn't wear any one of them because those tiny dresses more likely for a 3or4 years old kid!
Called dillards and I was told that I need to pay my own shipping to send them back and pay dillards again for them to send those exchange to me! How crazy is that ! Never buy from them again!

Broomfield, Co. Flatiron Crossing Dillard's
I visited this store today. I had garments to try on but after going to 2 dressing rooms and not finding help to get in, I gave up. The purchases that I tried to pay for was a problem also as I couldn't find a clerk to pay. After 15 minutes, I found a clerk, who waited on another customer that had just arrived, then checked me out. Dillard's is an upscale retail but you would never think that after experiencing their lack of help. Won't be my first stop anymore.

I purchased a pair of sunglasses from Dillards on the 6th of June. I specifically asked the lady, "These shouldn't scratch easily should they?" She said no and they would be better for putting ontop of my head than the aviators that I had because it wouldn't pull on my hair. She took off the tag and said that was proof of purchase.
I went to put them on a week ago and there was a patch of scratches on the inside of the lense. I come to the store just to have them replaced with the same pair since it hadn't been 30 days. A fairly rude lady looked down her nose at me and said I needed a receipt because that wasn't proof of purchase. I go look in my car and the receipt had been sun scorched by the Texas heat wave. They said they couldn't read it properly and there was nothing they could do for me.
The origional sales lady never put a sticker on my tag or anything. I didn't steal it, I wasn't asking to return it for money, I just wanted a fair exchange. I felt like they were really rude about the whole thing. It was uncomfortable and very awkward.
I really felt while leaving the store like they did not care at all. No kindness or understanding or even an effort to try to work something out with me. I honestly don't believe I will ever shop at another Dillards. To have these women be rude and look down to me was unacceptable.
I never write messages to complain about anything. I'm sure nothing will be done to correct this but it should be noted that you've lost a costumer because of a sales lady who didn't do her job properly by placing a sticker on my tag and rude behavior from the subsequent women who were suppose to be helping me.

Passport promotion started today.. Tried on and bought a swimsuit and was given the card to be stamped. Went to 4 different clothing departments to get a stamp but couldn't find a soul. Finally found someone and she said 'we're not participating in that'. Ended up at cosmetics to try to find out what was going on. They called customer service who also knew nothing! I was at this process for 30 minutes and asked to speak to a manager who interrupted me and was less than sympathetic. I finally got a 20 dollar gift card but it really wasn't worth all that trouble. I actually talked with 5 associates and nobody knew what was going on. If you're going to do a promotion, you might let your associates know about it. Very frustrating and poor customer service!

I went to the Dillard's in Maumee Ohio at fallen timbers. I went around 1:20pm on Wednesday afternoon. I went upstairs to the dress department to return a dress that I paid $49 for. The women who was helping me was very rude to me. She would not let me return my dress because it could not be found in her computer. She treated me with no respect and told me that I would "just have to keep it". When she gave me the dress back she flinged her hands in a way of dismissing me. She did not say sorry or have a good day or anything. My friend and I who love shopping at Dillard's and who frequently spend $200-300 there were completely shocked by how rude this women was. I am still very upset with the service I received. She treated me like I was wasting her time and that it was my fault that her computer couldn't find the dress to be able to return it. I did not catch her name but she was an older women who was working the dresss department upstairs. I am in no rush to go back to Dillard's after being treated with no respect. I was a very loyal customer.

I purchased a dress with my Dillard's Card that I wanted to return. I mistakenly threw the receipt away so I looked at the return policy on your website. It states that if I purchased the item with my Dillard's Card that I had 90 days to return it without the receipt. I tried to return this dress at your Charleston, SC location, and was greeted with nothing but rudeness. The clerk first told me that you could return this at the department it was purchased it. Really, that's the reason I came to customer service because the young lady in the department told me to go to customer service. Nevertheless, if she didn't feel like serving me, then she should quit. That's her job, to provide CUSTOMER SERVICE.

For over the past 4 months alone I have purchased more than 10-12 gold label dress shirts and at least 10 trousers. Prior to that I had purchased 5-6 gold label dress shirts at the chesterfield location. I am very familiar with the product and I like the fit and style of the shirt. Earlier this year while I was in my office my shirt sleeve ripped at the elbow. I thought assumed that it was just by chance and just replaced that shirt with 3 more gold label shirts. Now I wear dress shirts and ties everyday for work, most times underneath a sweater when its cold. This happened to me 3 more times over the course of 2 or 3 wearings of the shirts. I still thought nothing of it. On 4/24/17 my latest purchase ripped at the elbow. It was my 3rd wearing of the shirt. I brought that shirt along with the other 4 to the galleria and sought some help on 4/27/17. The salesman in the big and tall was helpful but the manager in charge was I felt rude to me. She first asked me what line of work I was in. Then she asked to see the shirt I was wearing. I questioned her reasoning. Her response was that she wanted to see if I was wearing the right size. I felt that she was extremely disrespectful and condescending. She continued to marvel at how the rips could have happened and said that she had never seen anything like it. I am a finance manager at a ford dealership I deal with customer complaints daily. I felt that the situation could have been handled in a better way. I left my phone number and I was promised a phone call from someone. That as of the end of business today has not happened. I was asked if I had a receipt for the purchases. I did not have them. It is possible that I can find them. I used my bank card so I can trace the purchases. I felt that she had the opportunity to put me at ease and explain to me that she would do her best to help in the situation. I did not get that at all.

My experience with two store managers yesterday was just disgusting! My husband purchased a pair of boots for me and unfortunately, the only size available were the ones on display. When he brought them home I didnt like the fit of it or the condition it was in so I went ahead and purchased another pair online. When I tried to return the original pair, the manager Blake said that they were worn and that I am (in his exact words) giving him trash. I told him that these were sold on displayed and the condition that it was given to me was scratched and bloomed. Needless to say he just assumed that I was making this story up and told me that per the receipt, the fine print of it says it needs to be in new condition so I told him that this is unfair for the customer and just not right. I insisted on talking to another manager and he kept emphasizing that he is the manager and has the final say. After bickering back and forth he was able to bring in another representative. Her name was Leandra and when she arrived he purposely wanted to cut me off so that he could tell steer her in the direction of what he has to say. I thought it was so rude and when I tried to explain it to her he kept whispering in her ear and they continued to throw smirks and rolled their eyes. It does not matter if they were on the same team or whatever they want to refer it to but you should never have side conversations and snicker when your customer is clearly frustrated. It was so sad to see that when I asked them if they knew this was unfair and not right way to treat people, her reply was my name is not on this building and this is how I was trained. So I told her you are trained to take sell and not to care about the quality of your service? and of course she said well I dont want to lose my job. It was so disgusting how dismissive they were about the situation and that they had the mentality I am the manager whatever I say goes. When I asked for the corporate number he gave me a Georgia number which I am quite sure Dillards is in Arkansas. I kept my composure and I asked him is the corporate really in Georgia and Blake said in the most snarky manner that he wouldnt just make these things up. There were so many instances where they way they treated me was just unbelievably rude. I have never dealt with such horrible customer service like this. Those two people are destroying the company brand and it is so unfortunate but we will never return to another Dillards ever again. If the training that was mentioned earlier was more so focused on the sale and not the reliability and quality of the service then the mission statement should not be as quoted: complemented by exceptional customer care.