Dillard's
Reviews and Complaints

I am submitting a complaint because I purchased a pair of casual tennis shoes for 163.00 at the Dillards in San Antonio on April 15. I tried to wear them and they really hurt my feet. I did not get the shoes dirty as I wore them for about an hour around the house. I returned to school in College Station and tried to take the shoes back there. The store refused to give me my money back and told me to go back to San Antonio. After talking to two managers, I was issued a store credit.
I think you should improve on your customer service and if you will not give a refund, you should let the customer know when they purchase shoes. Most stores will give a full refund.

no refund to my bank card after return.
employee gave me no reciept for return.
she said the refund would go to my bank card, when i originally purchased items on my dillards card.
lady processed refund to my bank card and said when it asks for pin just press enter and dont enter pin number. she gave me no return receipt and said the refund would take a few weeks to process. no refund ever showed up on my bank card. the associate worked near the big and tall section in the mens clothing department. she was a black lady maybe in her forties.
i complained to a manager on the week end and they told me to come back during the week. i came in during the week and they told me they could do nothing without the receipt, which i didnt have because she gave me no receipt

Good Afternoon, unfortunately I am writing to report an absolutely horrendous and embarrassing situation that occurred with one of your sales associates at the Dillard's in the woodlands mall Tx. He refused to help us as customers. Suggested that we go somewhere else 3 times in front of other customers. His name is David Taylor. I am extremely frustrated and disgusted. We simply wanted make a small return and your sales rep (loudly) suggested we take our business to another part of the store. We have never met this individual in our lives and we hope to never see him again, if we ever dare to return to another Dillard's store.

Thank you,
[name removed]

After I placed my order and paid for it they contacted me and said that they did not have my size in stock. I would like to mention that when I placed my order it was clearly said on their site that my size was available.
Dillard's representative said that I can pick something else or ask for a refund and of course I decided to get my money back. That moment I felt that something was wrong with Dillard's, they were acting strange. Their rep said that it usually takes up to 5 weeks to process a refund and asked me to be patient.
Two months later I contacted them and asked about the money and was ignored.
I would not recommend them to anyone, Dillard's is a very bad business!

I bought a maxi dress from Dillard's and my order was a complete mess. First of all it was short, it was not a maxi dress and it was an absolutely different model!
Second thing - size was incorrect, it was way to small and did no fit. I took the picture of the dress and sent it to Dillard's and asked for a replacement. As a reply I received an automated message where they said that they were happy that I was shopping with them and there was nothing mentioned about my issue.
Several days later I finally received a reply where they promised to look into my case. Weeks passed and nothing was done. Dillard's is the worst company ever, as soon as they get your money they will everything to stop you from getting a refund. I will not buy from them again and I recommend everyone to do the same. Be smart!

Yesterday was my last day at a job I've been with for almost 2 years. I had enough of feeling stuck in a place where I didn't feel was no longer rewarding for myself. On top of that, I noticed the company going to extreme measures with changes at my particular store #Dillards #BaybrookMall in Friendswood, Texas where management started harassing employees; following them to the restroom to see if they are actually in the stall, threatening to put employees 2 week notices in once they bring an issue to management that they felt challenged their authority, placing employees who have been with the company for years who come back from FMLA into other departments for no reason, telling them if they don't like it then leave, making excuses to not transfer an employee who moved an hour away (ME), not paying referral payouts that was guaranteed, quoting a certain payrate to a person that I referred and she gets her 1st check it's almost $1 less and I tell her to bring it to managements attention they say it's nothing they can do because it's already in the system, asking people what kind of medication they take and that it can't be taken at work after a certain time...I mean...I can go on and on... I'm not really sure if all of their choices are against the law but I do know that it is most definitely unfair and I can't stay and watch this go down like that. I'm too vocal and once I feel my voice it's heard, I can no longer be apart of company like this so.

I bought a dress from Dillard's and did not receive it because it was not in stock. The sad part was that nothing was mentioned about that on their website and there was n o where told that item was not available. This caused me nothing but trouble and I wasted my precious time trying to resolve this matter. Customer service rep said that they can't refund me and said that I need to pick something else but I refused over and over again until they finally gave up. I did receive my money back, but as I said I wasted a lot of time. These guys are highly unprofessional and they need to improve their service! I'm not happy about this kind of experience and I will not order from them again.

Last year I began working for Dillard's, went through their training and everything was alright. However, I remember my first day out of training our store manager completely forgot about all of us trainees for the first three hours of our shift. There were only three of us in training and we kept asking what the store manager wanted us to do for our first day and they had no clue! Finally the store manager comes out and says they forgot all about us and then we started working in random departments. We were all told we would get a review in three months of working there. I however, never got presented my first review the 3rd month and no one explained anything about how the reviews worked at all. Looking at the form was like looking at information in bliss. I had to ask several times for someone to explain what everything meant so I could meet the requirements of my job. Another 6 months went by and my manager finally came up to me and said she had to go over my reviews with me. This was the first time I have ever been given a review and I was told that I was not meeting the sales quotas that are required. Not only that, I was told that if I didn't stay within 10% of my quota by the end of the month, that I could have a reduction in pay or lose my job. I was shocked. During that last three months of my 2nd review they had also had the wrong sales per hour quota amount entered in their database. I was only working part time and they wanted me to meet 296 an hour when other employees that worked full time only had to meet a quota sales per hour of 206. I informed my manager and they apologized but they never fixed it in the system back to what it was supposed to be at which was 191. Once black Friday came along I made many sales and was back in the green and I was meeting my quota. During that time other associates were taking customers of mine after I helped them for 20 to 30 minutes. Right after I would help a customer, another associate knowingly had rang up my customer. This was a huge issue and when I brought it up to the management they said they would talk to the other associate which never occurred. Other associates in my department were also struggling with this same issue. Two of my managers came up to me and told me I was doing well during that time and said I wouldn't have to worry about losing my job. Next thing I know, I go from meeting my quota and within literally a couple days suddenly I am showing under quota of over $5000. After that, I was told that I didn't meet my quota at the end of my review period and I was being let go at the end of the month. I signed the paperwork for my departure and they refused to give me a copy of what I signed and they said there was nothing they can do. This was devastating to me because it was literally the day after my grandmothers funeral. I never got a reduction in pay like they said they would do before thinking about termination and they told all their employees that they always do a one time chance to meet the quota if you don't meet it the first time and that never happened. They told me on several occasions that I was guaranteed a full time position as well, except for when I had to get rides to work that's when they told me that I can't get full time because I didn't have a car.

I shopped at Dillards on their New Year's sale only to find when I checked my account on line, I was charged TWICE for each purchase totaling 4 purchases. I called the online contact number and was on hold for an hour and still have not resolved the problem. I have to file a dispute for your mistake. This is ridiculous. It is obvious that 4 charges for the same date and same amount is an error.

This store is the worst ever! Do not shop there and do not believe positive reviews which are probably written by their managers which are pure liars.
Ordered a pair of shoes and when I received them I realized shoes were way too small. Tried to return them but Dillard's did everything not to accept the shoes back. They lied and said that they don't accept returns, another rep said that my shoes were on final sale, third one said I was a liar and etc. These people gave me a hard time and I only wasted my precious time! What a bunch of scammers and liars! They should be out of business!

I purchase 4 3 packs of roundtree & york t-shirts v-neck style unfortunately there are 2 crew neck t-shirts in the bag. All of the bags were closed and never opened. What do i do? apparently dillards will not return these t-shirts since one (v-neck) has been worn. I feel like buying another package & sticking the unworn crew in it but i am not that type of person. Hopefully roundtree & yorke will send me 2 new v-necks in size large tall man shirts. We shall see...

My dad is a sales associate at Dillard's and we had the worst experience with Dillard's insurance. I was initially added to the health insurance, but then I got another job which allowed me to have insurance through the job. We have been attempting to get myself off of the Dillard's Insurance for the past 3 months and each time they have some kind of excuse to not get me off of it.

First they requested that I fax a copy of my insurance, which I did. Then they said, it doesn't have the effective date on it so we need you to send paperwork mentioning the effective date. I sent that too to the email address they provided assuming that it should be sufficient to get my name off of the insurance, but NOOOOOOO.

They kept charging him for another month and at this point we are paying for two health insurance. Then I call them back and a really nice guy helped me out and confirmed that I am definitely off of the insurance now, but it will not be effective till August 1st.

Okay fine! We will pay double insurance for another month. Then August comes along and we are STILL getting charged through Dillard's. Like, is this a joke?

So we call them back again and they say that my name is misspelled that's why they have not been able to take me off of the insurance. How are you NOW telling me all this stuff and how come the "nice guy" confirmed that I am off of the insurance?

On top of that, they say that they sent emails to my dad's Dillard's email address. If I send you my insurance copy through my email address after we have spoken on the phone and you realize that my name didn't match with the name you had on file, how come you just didn't hit "reply" to my email? Now they want a copy of my social security with my name on it to confirm that it IS me. Like EXCUSES AFTER EXCUSES and not just that it's the amount of disrespect and prejudice that we had to endure.

All the people we have talked to were absolutely disrespectful just because my dad doesn't speak English well and immediately has a dismissing attitude. They were literally the worst and made my dad feel incompetent just because he is not fluent in English, even though he has been with this company for years now. it's such a shame that they belittle their employees so much. I know some of you guys have financial needs to be part of this company and so does my dad, but don't ever engage with this company more than you ever need to. They will drain you of everything, your self-respect too.

I received my order but it was incorrect so I contacted Dillard's customer care and asked if it was possible to get a replacement and they said no. Then I said that I want to get a refund and asked for a return address, but they claimed they do not accept returns and do not give refunds.
They did admit they sent me the wrong order but refused to do anything about that and that is what makes me mad. No reputable company would do such a thing!
So people, better stay away. These people do not respect their customers.

This store has the worst management from a customers view, I only shop her due to one lovely lady in cosmetics but she knows the whole store up and down shes been there a while now and everytime i go in she is having to constantly book for new events they have or call customers to make her sales goal or ask for credit cards when i already have a dillards card but they way they treat her im seriously thinking about closing my dillards account and going elsewhere the only reason im shop at arbor place is because of her.
her manager hovers over then interupts when she talking to clients shes done this to me. when there is a problem you call upper management they wont come downstairs this place is horrible! SHEs the best thing that has ever happened to that cosmetics dept i know she has a good customer base because im one of them i call to make sure she is there before i even step foot in that hellhole I feel so bad for them. something needs to be done with this store the turnaround is so high i see new faces everytime i go in, i believe she is one of the original employees in cosmetics she so knowledgable about every line heck the whole store and this is the only reason i shop her WHEN SHE LEAVES I LEAVE! AND ALL MY MONEY I SPEND THERE! WHICH IS OVER 1K A MONTH. iTS SO BAD THE STORE MANAGER KNOWS ME BY NAME. THIS CONTINUES I WILL NOT SUPPORT THIS STORE ANYMORE!

I treated myself to a michael kors large (8.5 x 4.5) wallet that had coin purse and room for my iphone 6 and paid 68.60 for clemintine color as it was only color on discount and i didn't mind as good deal. I received the correct color, but received the small wallet (6.5 x 4) with no coin purse and only holds iphone 5. Dillards tonight said "sorry as we are now out and offered no solution. Of course they were out, but the wallet was available when i ordered it! Dillards should have offered a different colored wallet at the same discounted price, but they refused and only offered to try to find the wallet i originally ordered in a store even though it was a clearance wallet and most likely won't find. They should have offered me the wallet i ordered and matched the price, but they refused. Again, dillards put the correct item number on invoice and i have proof from my printout, but they sent the wrong wallet and it was for a special occasion (As it is a wristlet), but dillards won't do anything.Last time i will ever order from dillards!

Today we decided to shop at Dillard's at Eastgate, near Cincinnati. There were two purses on sale at Dillard's, same purse as my wife purchased two months ago at full price. However, the prices marked were different. I went and saw the sales manager and she informed me that we were correct and both would be sold to us at the lower price. My wife and I looked around and picked out additional items and when we went to pay, we were told the prices would be different because the original prices were different according to the Store Manager. When it was discovered that the original prices were indeed the same, he informed us that it did not matter what the sales manager told us, he would not approve the same price. Accordingly, I informed him we would never shop at Dillard's again since they will not honor what we were told (Difference if $25 on a COACH purse, is not much). What shocked me is that he told us he did not care if we never came back and Dillard's did not want our business. So much for Dillard's. Maycy's and Nordstrom here we come!

Store location: Sanford FL #0224, this is a copy/paste of a formalized complaint

Issues
The business manager plays personal favorites with various associates. Two younger females in particular has the latitude to wear unpurchased inventory (shoes) while on the clock for the entire shift. Because there are 3 young females, I would like to make clear that it is not the one that is the shortest of the 3 which has dark hair. This creates a problem because the shoe becomes unavailable should a salesperson needs that specific shoe and size, as well as against store policies. Those two associates are easily identified and simple zooming in on the camera readily identities the associates. Their activity is notorious but no one will say anything because of reprisal.
The environment is not one of fairness; therefore, disclosing mentioned problem #1 to upper management is futile and great discomfort going to upper management being a new employee to the store because the business manager appeared well-liked.
Noticeable inconsistency in treatment of employees. The problem first began when the business manager assumed wrongly that I had something to do with a customer making a complaint against her. The business manager wrongly assumed that there were some type of close affiliation with the customer and myself, and as a result, I was treated differently before I could fully understand everything that I needed to do within the department. I still DID NOT UNDERSTAND…..WILL DISCUSS FURTHER.
The business manager is passive-aggressive and can not readily tell employees that needs to be babied verses spoken directly to. It takes 45 seconds to 2 minutes to communicate to the staff concerning something. Doing so, creates a sense of UNITY as well as room to ask questions immediately. The staff is penalized should the day be too busy and not read a long-winded email because SPH is truly most important. It causes the associate to look like they are not doing their part; yet, the store manager is a perfect example of sending emails that can be quickly read, that are direct, and direct to the point. Sales are sales and never should one person supporting the department/team ever be left with the impression that they are too worthless for verbal communication (should the business manager and employee be at work simultaneously). Example: If I check my email at 10 am and something new is sent at 3 pm that effects my tasks or information that I need to know, then I am asked, "DID I NOT READ MY EMAIL?" I honestly have to pause because it takes time to generate emails. If I am not on shift the next day, then, the issue is compounded. So, early morning on the third day, it is irritating being asked if I read an email that was sent just before me leaving for the day when I was here when it was sent and could have done the task if known about it.
Training inconsistency is a problem. Most training comes from the store associates. So after I learned it one way, I was told by the business manager to do it another way. The business manager method is what I choose to stick with. Immediately, I was forced to send documentation via email for clarity. I still am yet to receive clarity on all matters that I requested information on. In addition, I was told first that everyone had stock hours, and then only one person in the stock room at a time, and then, just be sure to do the stock before you (me) go home. It changed from all of that to there being times where there were more than one person in the stock room at the same time putting up stock to being told to put up inventory before the business manager go home at 6 pm, rather than myself at 9:15 pm. Then, I usually given stock hours during the business times of the day (11am to 2pm), which results in potential sales lost. SO I HAD TO LEARN TO WORK SMARTER while respecting ethical sales practices and conflicts in communication.
Helping with clearance items were something that all associates were told to help with. We were all given racks/sizes to ensure were kept up to Dillard’s standards. As the sales continued, we were given specific hours that we just brought out more inventories and tidied the racks/floor. The problem with this is that I had to fill in for others that weren’t made to pull their load. They were left on the floor to sale, while, when it was my opportunity-time to sale, I was asked several times on multiple days to fix/condense shoes that another associate during their time slot should have done. AGAIN, THIS INTERFERED WITH MY SALES. I complied as usual without saying anything that suggest negativity.
NEXT, I was asked to come in early because she was having staffing issues. My shift was to end at 6 pm. At 4:30 pm, she told Lina who was supposed to leave at 5pm to stay to 6pm and had Mary come over from the kids department. Al was at lunch, and two other associates (which one included me) were there to cover the department. The sales that day were extremely slow. So, from 5 pm to 6 pm, I competed with two additional sales persons that should not have been there which affected my SPH as well as felt insulted for being asked to come in early to help the business manager out. When I told the business manager that I am more than able to cover Al’s lunch, she looked at Lina, then Lina looked at her, and they both smirked and laughed. The business manager didn’t say a word to me as if I wasn’t even there and acted as if I never made a comment to her. I personally have closed before with only one associate. It became obvious that the business manager had some type of confidence issue within her sale's staff (me) despite my numbers indicating that I can sell as well as sell being new to the department.
Various times, I ask my business manager questions. The answerer is that I will get back with you or some airy-ness like I am speaking a foreign language. As a result, I ask Al, Jimmy, Joan, Yolanda, or continue to go clue-less.
I was not told what all the reports/postings on the back-board were and how does it pertains to my performance/success. We discuss it briefly in training at the Florida Mall, after many da:ys of being clueless in the department. I noticed on September 18, 2014, the business manager spending lots of time with two new hires going over things on the board and explaining in greater detail within the stock room things that I still didn't even know. I like to thank Al and Jimmy, because, if it wasn’t for them, I would still be lost within the stock room. The job once learned IS NOT COMPLICATED. THE COMPLICATED PART IS INCONSISTENCY.
Team work is strongly discouraged. Before the group training at the Florida Mall, I was a team player because it is whom I am and the environment that I like to foster and thrive well within. After the training, I realized that I had to condition myself to ignore helping someone that needs help and leave the department a mess when someone else do not put their drags up in a timely manner, UNLESS I LIKED THEM. I admit that I struggle with this, and went back to perform slower sales than to adopt the negative attitude of never helping an associate out because I just may need help one day to complete multiple sales.
Properly putting up drags/unsold shoes per group training rarely happens. The shoes are flopped in the boxes all sorts & kinds of way and sometimes the wrong shoe and sizes are in the boxes. I informed the business manager of this, because it became very embarrassing pulling a shoe to find out that it was all trashed inside and at times the wrong shoe. I was told that it was my job to ensure that the shoes were correct. So, I do; nevertheless, this made the corporate paid for training a waste of capital. When I put on a shoe show, I put back every shoe the same way or better than I found it. When I pull a shoe, I have to do other person’s work because the passive-aggressive management style voids telling people to perform their job as trained. As a result, it takes me more time within the stock room and less time for others within the stock room. In addition, many times customers are shown expensive shoes without one trace of tissue paper that comes from the manufacturer. I agreed with the training that I receive at The Florida Mall, each customer should see the shoe as if it was being revealed for the very first time, rather than, something ready to be put on the clearance racks.

INITIAL TRAINING AND BUSINESS MANAGER
I UNDERSTOOD, when hired that men use a wallet and women can use a clear tote that was given to them. I understood that should a woman bring in a purse, that the purse should be taken to gift-wraps and checked in. I clocked in around 8:30 am for UGG Australia training. I went directly to gift-wraps, and then to the training room, and back to gift-wraps. There were no one upstairs when I was up there. So, I came down-stairs, greeted everyone and immediately asked my business manager a direct question, “There were not anyone upstairs in gift-wraps, where do I put my purse?” The business manager began to respond clueless again in-front of the other associates, so, I said again, “Where do I put my purse?” The business manager responded that she did not understand, so, I replied, “It is too early, I am going to take my purse back to my car.” I then turn around and quickly walk to the escalator because I didn’t want to miss training NOR DID I WANT TO EXPOSE MY SANITARY FEMINE NAPKINS. I quickly put my purse in the car and returned with all my feminine products so that everyone can see within my clear plastic bag. As I approached the department, I spoke to several persons from other stores and exchanged pleasant conversation. My business manager cut-her-eye at me as if she was disgusted. I proceeded back to the stock room to drop my bag inside and clearly told her in a respectful manner that no associate should have to display any female menstrual products. I do not apologize for saying this and never will. After training, I sent an email to management and proceeded directly to work and interacted with the business manager several times. The business manager never said one word to me concerning the comment. As a result, I was repeatedly called upstairs while helping customers for something. My lunch hour was near, and could have waited until then or when I was scheduled for stock hours. I CAME TO WORK TO WORK. I had to get an associate that was already busy to finish my sale (which the ASM or business manager knew about and didn’t care). Once I got upstairs, I was not asked a question and was spoken directly to with a discipline form already drafted out. The ASM and business manager had already agreed to the course of action (as a result of the email that I sent) before I arrived and I felt great hostility because I wasn’t asked a single questioned. I signed the form and asked afterwards whether or not the business manager will begin to treat me fairly? There was more emphasis on the ASM and business manager for the shoe department being happy with each other than any sense of fairness toward the employee. No one should work or come to work feeling any sense of hostility; therefore, I left immediately because my personal integrity is too important than anything.

I worked at Dillard's at a makeup counter. I was the only employee working a certain makeup counter. I put in my two-weeks notice and had to move to another state before my two-weeks was up. I cut it short. I want to use this on my resume because the experience is relevant...I really want to know how this will effect me if a potential employer calls Dillard's. What will they say about it? Should I be worried?