Dillard's
Reviews and Complaints

Dillard’s - I was declined of purchasing a skirt with the sale price although all of them has a sale sticker price the cashier and the manager were so rude and discriminating
For my "EID" shopping on 10/13/13, after ringing the items in Brandon, Tampa Dillard's I was asked to pay more than what I expected I asked the cashier if the skirt is in sale price she said no I told her but I checked all the skirts that are the same design and color on sale price she looked and removed the sticker and said the sticker is not matching the code under which means it's not on sale then I told her let me find different color which is on sale when I was looking for different color I found another skirt of the one I wanted first with a sale sticker I asked the cashier if that is a mistake too she removed the sticker and the code was matching which means I am right about the sale price. she checked and looked for long time and then said let me ask the manager I asked her actually I need to speak to the manager. The manager came and I explained to her their mistake and she supported her employee and was rude and rolled her eyes and said what do you want now I said I don't need to buy anything from you and left. I consider this incident as exploitation act and discrimianating against me and my celebration

It’s very sad to see business bashing — the best way to solve a problem is to go to the business for resolution. I know personally disgruntled employees fill these sites with complaints. I have friends ask me to write a few to support their situations. Beware consumers not all complaints are legit. Karen karen

Purchased furniture at Dillards in Tulsa, OK due to no interest special for one year. Have excellent credit. Second month they said got payment late when mailed 10 days before due date. Never had this problem with any other credit card. Two more months and Dillards GE credit card said never received payment. Was mailed 10 days ahead of time and they never got it they said. Charged late fees and 28% interest because they said never got payment. Only credit card this has ever happened with. Went to Dillards in Muskogee and paid the furniture off since they said would be charging 28% until paid off since never got payment. I don't believe the payment was late and I believe they did receive the 2nd payment. They did not want to deal with us getting free interest for a year. They knew that since we has excellent credit we would pay it off and they would make no profit from the interest free offer.

I would like to file a complaint on a manager at Dillard's (Arbor Place Mall) Douglasville, GA 30135, her name is Kim Swain who is the Health and Beauty manager. She is a very rude, she is constantly harassing the employees who work is this dept. It is known that no one wants to work at this department because of her nasty and unprofessional attitude. There is one employee that just started working for the Clinique department and was there for several weeks and had to quit. She was harassed and was embarrassed in front of customers. This employee was getting sick because she didn't understand why she was being harassed, she did her job and worked with hardly any days off. She always made her quota's for the day. This is not how you manage a department. I happen to know of another employee who worked there before and she had to quit because of this same person Kim Swain, who she referred as the devil. Please I hope that something can be done about this manager.

Dillard's takes the cake! Racism & poor customer service: these crazy # was once j. B. Whites department store, and because of all the racial discrimination, civil lawsuits, public retail corruption, and lousy customer service - that's why that company went out of business, not to mention; screwing many minority & loyal/hard working employees out of jobs, while the main idiots who ran the company into the ground was re-hired once dillard's bought the failing company in 2000. These same negligent # (Lousy employees: mostly whites, women & old people - who should've been fired) are now working or managing the incompetent way dillard's is being run; esp. At he the augusta mall location. Often selling overpriced merchandise, poor tailoring on men's clothes, constant job discrimination based on race & sex, horrible customer service (Except towards women), mainstream job turnover (Like j. B. Whites) dillard's department stores across the country; are frequently being sued for racial discrimination against employees & customers! And wrongfully terminating good new or seasoned employees for extremely petty reasons. One of my valid complaints was filed just recently on 9/20/12 when a veteran j. B. Whites employee (An african-american) was re-hired to work at the dillard's in augusta mall, he was to start work that day, when he was suddenly terminated within minutes - only because his first name was spelled differently (By one letter) on his drivers license! Please do not shop, spend your money, or work for this lousy & racist department store.. They will never change their ways.

Dillard's racist business policies are worse when it comes to customer service than wal-mart!.. Dillard's in augusta, ga | 3450 wrightsboro rd, augusta, ga - racism & poor customer service: just like all the unprofessional & incompetent businesses in augusta-aiken county: (Ex. Wal-mart & j. B. Whites) dillard's takes the cake! These crazy # was once j. B. Whites department store, and because of all the racial discrimination, civil lawsuits, public retail corruption, and lousy customer service - that's why that company went out of business, not to mention; screwing many minority & loyal/hard working employees out of jobs, while the main idiots who ran the company into the ground was re-hired once dillard's bought the failing company in 2000. These same negligent # (Lousy employees: mostly whites, women & old people - who should've been fired) are now working or managing the incompetent way dillard's is being run; esp. At he the augusta mall location. Often selling overpriced merchandise, poor tailoring on men's clothes, constant job discrimination based on race & sex, horrible customer service (Except towards women), mainstream job turnover (Like j. B. Whites) dillard's department stores across the country; are frequently being sued for racial discrimination against employees & customers! And wrongfully terminating good new or seasoned employees for extremely petty reasons. One of my valid complaints was filed just recently on 9/20/12 when a veteran j. B. Whites employee (An african-american) was re-hired to work at the dillard's in augusta mall, he was to start work that day, when he was suddenly terminated within minutes - only because his first name was spelled differently (By one letter) on his drivers license! Please do not shop, spend your money, or work for this lousy & racist department store.. They will never change their ways.

Dillard's is the most uncaring place to ever work for. And I say that being an employee their for many years. They care nothing for their employees, they are all about their numbers which they could not make if it weren't for the dedicated employees that Dillard's has had. They are so unappreciative of their good employees and so into employees who do nothing but create havoc and dismay all day long. The managers, and I mean majority not all are lazy and manipulative as far as using their authority to please bullies who wish they had control but don't, only through unprofessional managers who give in to these bullies are they able to delegate work and call out, get time off, stealtime, and the schedule that they want. Customer service to them is a joke, they are so rude and unsympathetic to customers. They deal in so much pettiness that they lose site of what running a business is all about. What really needs to be done is that someone sends in a undercover worker for six months to see all the dirt that goes on in that company, it's atrocious and very unfair to it's employees. My experience was harassment/bullying everyday and now I will never ever forget the things that went on in this Dillard's. Management was a complete fool and a big part of the problem, but time will tell it always does. A business cannot continue to thrive with miserable employees because they suck the life out of the good ones and then they leave. Dillard's needs to shape up, or ship out and people need to realize that they are not catering to them but to their pockets. Employees know this because sometimes we are customers too and they treat us unfairly. It doesn't matter how much you spend, because if you didn't tell them they could care less.

I have been a client of Dillards here in San Antonio for over 40 years. My family as well. Spending thousands of dollars there. Today I went in and saw you had an additional 40% off clearance items. I picked out a cap, shirt and a pair of pants. I told the man at the register that I had a Dillards account but I was sure it had long ago expired. He nicely said we could easily get a new one. I answered some questions and they sent him back a statement that they would get back to me in a a few days. Being pro active I went up to the customer service dept and she said I had to talk to someone at GE. The person at GE told they me my income was not satisfactory with my debts. That is not correct. I do have multiple real estate investment properties, a home I own free and clear, and a significant amount of savings in the bank. But did they did not ask that or is it any of their business. I was finished. I did ask to talk to the store manager who was polite but told me that it was out of her control. She did offer to allow me to have the discount but I had already spent way to much effort on this purchase and had been significantly insulted.

I anom 60 years and have successfully managed the economic downturn of the last few year. I have assets and no significant debts and they are telling me they know how to manage my finances. I would guess that the person who made the evaluation does not have the credit rating that I have or the assets that I have.

With this incident my patronage at Dillards is over. I have enjoyed my purchases over the years but no one is going to tell me how to handle my credit or finances.

And no one should be treated as I was treated.

I have bought a bag for my wife at dillard's. Cashier told me that the item is on sale and put a sale label on the bag. I said that my wife is quite picky and I might bring it back, so she said "all right". Well my wife did not like the bag so I brought it back 2 weeks later. At dillard's they did not return money to my credit card, but gave me a gift card and reimbursed only $45 (I payed $75). They told me that since I returning the item after 3 days they deduct money. Manager showed me that on receipt was written "3 days return", but the same receipt says "return policy on a back", where they wrote "30 days return"! Eventually after a lot of arguing I have got gift card with $75.

Anyway, at the expensive stores like dillard's I would expect nicer customer service and warning about their 3 day return policy. What a disappointment!

For all FB users. And Dillard's INC. Corporate office is the question of how you choose their manager. Shame on you that being one of the largest stores in the USA. Do not have an awesome customer service. But not only customer service, also serving employees. that in many Dillard's store employees are treated like dirt. for example in the state of the FL. a Manager in Tampa called the Executioner, a very cruel to employees, unbearable, discourteous, rude, kaffir, lacking education, may I ask where you got the title of manager. because you are not a manager. all those names and you could say more but the real name (James Pratt) the corporate They should dismiss this man is a reckless with employees. when corporates are not in the store. Strange things happen. But they are afraid to adjust the bald maybe because they sell a lot. better service to people who have gold and silver. what kind of values ​​is a corporation that has people like numbers. ?

Dilliard's routinely accuses, harasses and arrests people of color for shoplifting. Dilliard's also runs a scam. After they falsely accuse an individual of shoplifting, within a few days of pressing false charges, they deluge the victim with telephone calls and letters offering to "settle" the "matter" for a few thousand dollars. Dilliard's has recently been indicted under RICO, in Miami, Fl. for this scam as they bring in more money through this heinous scam than they do selling their used junk.

Stay out of Dilliard's-where anyone and everyone who steps in there is harassed because they pay employees minimum wage and try to force them to make quotas or else.

Working at Dillards has been hell, the first day that i stared one of the "so called manager" was talking about other people and management! I didn't know what to think or what i was getting myself into. She also let us know "that she would never hesitate to take a sale from us" basically you have to be glued to the register for her not to take a sale from you. I started having problems with that same "manager" because i stood up for myself and refused to let her bring me down. One day she yelled at me in front of a customer for supposedly not doing anything? I was doing mark downs all day, i asked one of the employees to watch my area for me while i go to the stock room. Once i came back to my area, i was walking around looking for the merchandise to mark down- she came charging at me and started yelling at me and wouldn't stop [i excused myself from the customer] once i had enough i responded to her " I am doing plenty of work" After she implied that i was just "talking all day with the employee that i only asked to watch my area". The only reason she started with me was to show me that she can do or say what she pleases. Not only did she embarrass me in front of a customer but she started getting a attitude with me because i refused to agree with what she said. She walked away and murmured " oh you do not want to start with me" seriously? who hired her? was i suppose to get on my knees and let you drag me across the floor like some used up doll? So i went to my store manager and made a complaint, little did i know what happens once you go above them. The complaint was apparently going to be handled? the whole time this "manager" started harassing me to the point where she was aggressively pressuring me to quit. Everyday she would mock me, stare me down, laugh at me, pass by me with other managers that she talked crap to about me, they would roll their eyes at me, made sure i saw/heared her mock me in front of others. she would smile in a evil way[like she was planning a revenge] every day at me while also taking my sales. She started making me uncomfortable to be working there so i decided not to even acknowledge her at all, i didn't even look at her for weeks until one day she was walking my way and i moved out of her way so we didn't hit each other . She took this as her being the "higher power" and laughed at me. I didn't even give her the respect to turn around and say "that was very professional of you" to her face. Since i was in hurry, i was getting off work. I decided to call my store manager on my way home, i wasn't even surprised when she told me that this "manager" went straight to her office to tell on me. LOL! I wasn't going to go into details since i was off the clock, i told her a brief explanation and my store manager replied " well thats not what she told me" I told her okay[irritated], i would like to speak to the district manager tomorrow as well. So few days passed, i did not get a call from the district manager as i was promised, while this manager was talking about me to other employees and her continuing to harassing me, and having other employees to come to my department and ask my customers " If i have acknowledged them" since you know i apparently just never do anything, i stand there like a model :) haha. My store manager spoken to me and the whole time she was pretty much telling me that i was assuming stuff and maybe i am seeing it all wrong, and so on.[like i was stupid] I told her i had nothing to hide from anyone nor am i afraid to tell the truth or stand up for myself, she told me that i apparently called that "manager" a name. And when i tried to tell her i never did call anyone a name, whatever it might be especially in a work environment, she tried to take that as me "knowing what that word was that i called her? i let her kindly know what was her defense against me cause she had nothing else to say. So yet again i e-mailed my district manager myself all i got in return was " i will call you" few days later she sure did. That was the worst conversation in my life, so unprofessional. Dear god, they are all the same that they defend each other to cover each other ###. The whole time she wouldn't let me speak and claimed i never answered her questions she was asking, she would take at least 30 seconds between each sentence so once i start talking she cut me off by saying "you keep interrupting me, i am not stupid" [I never insulted her intelligence, like how they have been insulting me] she had no interest in what i wanted to say, she kept on rushing me and would keep repeating "is there anything else?" I could keep on venting about Dillards, everything anyone says is true. I even work with old ladies who would kill for a sale, steal sales...so when i do it back just because i can they get mad. They lie, cheat and try to get you fired. They claim they been around long enough to know what they are doing so therefore the youngsters/newbies better stay away or deal with drama. Now days, i just let them think they can do or say whatever they want, while i am killing them with kindness and smile around like the world is mine they are standing on their toes wondering why their terrible treatment don't affect me. I know i wrote a lot, but even if you do the right thing or if you step up for yourself you won't get far. The only thing you will get is childish drama with people who have miserable lives and try to destroy you. You can either choose to let it get to you or you can let them see that they can't touch you by just simply ignoring them. If they fire you for no reason, sue them. I know a lot of people have tried but don't give up, fight for what is right . If they destroy you as a human, you destroy their reputation as a company.

I bought 2 swimsuits at Dillards for a trip and 2 days later they reduced them to 40% off, I had not used them or gong on my trip; so I went there to try to return them and buy them again, between both i would have saved a little over $100 dlls. They would not let me buy them again; said I had to return in 24 hrs. to see if they were still there! The manager said that it would take that long to make a new ticket for the item, unbelievable; I felt like they deliberately tried to insult my intelligence. I ended up returning them deciding that I could easily find something else at another store. I live in a different state and have more options; what difference would it have made if they sold them to me or not, they would still be sold at the sale price. I consider the whole store policy very ridiculous! That same day I decided to return a dress and 2 pairs of shoes I had bought, I consider myself a very good customer, there should be at least a grace period to adjust the price on sale items. I vowed never to buy anything there again!

I'm not sure how the pay or commission in structured in the shoe department for Dillards stores, but it is infuriating to try and shop there. If you're like me and like to gaze at shoes, think about what you own that they would go with, what you could buy that they could go with, are they the right heel, etc... you don't want a line of sales people swarming around you, asking you every three seconds, "Can I get you anything?" It should be simple enough, eyes down, looking at shoe - leave me alone vs. eyes up, looking for sales associate - offer assistance. This brings me to the next phase of my gripe... commissioned sales should be based on helping the customer, not throwing a box at them and running to harrass the next customer, and then becomig aggravated when another sales associate steps in and offers service. First of all, I'm not a piece of meat, I'm a person who wants to enjoy some guilt-free shoe shopping. When the "sales associate" walks away to help someone else, it kind of sends the message that he/she is not too concerned with whether or not I like the shoe or need another size or style, only typing their little employee number into the register so they can earn the most money off the most customers. Today, I was actually confronted by an associate who threw a box of shoes at me on her way to help someone else, when the shoes weren't a "fit" for me I looked up and she was across the department hovering over someone else, right on cue, another associate appeared and I asked for another shoe in my size. Of course, when associate A returned she wanted to know why I had let someone else help me?! I didn't make it a secret that I didn't want to play this game, this shopping trip, but she continued to remind me that she had helped me first... holding out the shoes she had tossed my way before abandoning me. So I asked, "Am I supposed to feel bad or guilty because someone else helped me!?" Associate B gave her the, "Okay, you can keep this one" nod and I immediately checked out and left with about $100 worth of shoes. Furious. I can't stand shopping at the women's shoe department at Dillards. It's just not worth it.

If customers only knew the pressure the employees are under. Pay cuts if you do not make your outrageous goal while you have to do all the markdowns, signage, unpacking of stock and display, as well as all the cleaning and watching out for shoplifters. You also must call all your customers for every departlments sales and record it in the computer. Customers hate to be called and yell at you, and yet you are required to do this. You also must open a charge account for every 8 hours you work. . Everyone tries to steal all the sales and not do any work so they dont get pay cuts. This makes the work place very hostile and management seems to love it when people are upset. They have no idea what its like on the floor and truly do not care. The attitude is oh well, only the strong survive. The customers feel this and as much as dillards preaches customer service they themselves treat their people like s. . . It sounds to me like dillards stores across the country are about the same so i have to think this comes from the very top and trickles down. . . Attention dillards big shots why is nordstroms successful and dillards not. The way they treat their people is the reason dillards encourages failure to save a buck while nordstroms encourages success for all their associates and they help you in every way to achieve it. . I hope you wake up before dillards is out of business,. Your equipment and policies ar about 25 years behind and apparently none of you have heard of the golden rule.

I would just like to send a complaint to your Tucson Mall location. I went to buy a fragrance today, and the only employee was an older lady with some kind of clothing from the seventies. She knew nothing about the fragrances, and only laughed and said she liked whatever I liked. I thought Dillard's used to be a nice store with knowledgeable people. What happened? How sad... now I have to drive to Phoenix to shop at Nordstroms. I'll be sure to tell all of my friends who want help for their father's day gift shopping to head to Macy's or Phoenix.

Background music is at 70db or louder. We have complained to the store manager several times and asked to turn the volume down some. We were informed that the volume was set remotely from the home office, whever that is, and they had no local control. Manager was not inclined to tell us where the home office is or whom we should contact to lodge a complaint. Meanwhile, we have invested in hearing protection, such as you wear at the firing line when shooting guns, and find that does a reasonable job.

I placed an order on December 26, 2010 for two clearance holiday items. My order went through and I was happy I was able to obtain the items without going out to the store. An hour later I phoned my sister and she logged on to the site and ordered the EXACT same items I did.

More than a day later I receive an email from Dillards stating that my order has been cancelled because the demand for the items was so high they are out of stock. I could live with that, but my sister, who ordered the same items more than an hour after I did, DID NOT HAVE HER ORDER CANCELLED!

I was able to speak to a woman in the order department who told me that online ordering with Dillards is a crapshoot, at best. What likely happened was that my order was handed to someone who wasn't as efficient (went to lunch, went out for a smoke, was checking their email, reading the newspaper in the crapper), while my sister's order was handed to an efficient warehouse employee who dutifully went to the shelf, pulled the items, and packaged them up.

By the time my warehouse order puller got around to looking for my items, they were gone. Does this suck, or what?

Orders should be filled in the order they are received, particularly when there is limited stock.

Dillards will not return my calls, my emails, and deletes my questions from their Facebook page (and they aren't inflammatory, as much as that is what I'd like to post).

Clearly, Dillards has as much respect for their customers as they do for their employees. This retailer truly sucks.