Dillard's
Reviews and Complaints

The way Dillard's treat their employees is pitiful. It's got to be the most unprofessional company I have ever worked for, management wise and employee wise. They have a sales per hour goal that the employees have to meet or they're gone, which is rediculous. You can't make ppl buy things, esp this day and time AND I am certainly not going to hound ppl while they shop. I hate it when it's done to me and refuse to do it to customers. Plus when the store is completely empty, not a customer in sight then who are you supposed to sale to? They do not care or take anything into consideration. All they care about is how much money you can make them. Forget that your a good, hard working, loyal employee. If you don't make that money for them, you're gone. They rather have the employees that call in all the time, who are late, who cause trouble, complain all the time, who follow customers around making them uncomfortable, who will actually get into a fight in front of customers over a sale and who will steal other associates sales right from underneath them. I have witnessed other employees literally get into a fight on the sales floor over customers and it's not right. It's unprofessional and rediculous to make the customer feel like a pc of meat and not a person. It makes for a very cut throat environment working wise and shopping wise, because everybody is out for themself to make that sales goal to keep their job. So the atmosphere is very negative. I think it should be team work. Everybody work together to achieve one big goal. If Dillard's would do away with that whole sales per hour you would have happier customers and employees because then everybody would get along. Everyday customer's complain about how the'y're being treated. How rude they were treated when they didn't buy something from a sales associate or how they were followed around buy an associate hounding them into buying things. That's wrong and all it's doing is running off customers. And the management (Carlos & Dawn) are jokes, everybody thinks so. All they do is walk around, flirting with each other, going into dressing rooms together to try on clothes for the other one (who does that?), they act like they're on your side and smile in your face, when instead they are very two faced. All they care about is themselves and that dollar amount you can make them as well. Dillard's needs to learn what employee and customer service really is because as far as I'm concerned they have no clue. Very unfair place to work, totally backwards in the ways a business should be ran.

At your Arrowhead Mall, Glendale, AZ location, I attempted to purchase a set of Oneida flatware, regularly priced $149, with 33% off, sale price around $99. I had great service with Monica. She escorted me to the register, asked me to slide my credit card, it didn't take, and so she asked me for it and slid it at the register itself. Then, the final sale price presented for me to sign on the electronic data capture screen was a whopping $164. I declined to sign and asked that the transaction be voided. She said she couldn't do that. She called over a young man, who didn't introduce himself and had no name tag. He explained I would have to sign for the wrong price. I declined to do that. I asked him to please void it. He said he couldn't. He called someone who apparently told him to tell me they would give me a store credit for the difference of the incorrect price and what I was supposed to pay at the sale price. Again, I declined to do that. Why would anyone sign their name to a charge they do not want to accept?

This young man was arrogant, with no apologies, unlike Monica, who was very sorry for the whole thing. I left, not signing...AND with an authorization on my card which the young would not lift for me with a simple phone call to American Express authorizations. I now have to wait 30 days for it to drop.

So, having shopped Dillard's for years in Texas...and just a few times now that I live in AZ...I can assure you, I won't enter this location EVER again.

I urge you to educate your personnel on how to void a charge transaction, lift authorizations AND most importantly, remember the quality of the customer experience directly impacts YOUR bottom line and your employee's jobs.

An apology from the rude young man would be appropriate; however, it is unlikely that will happen.

i have worked for dillards for 2 years now well over 2 years and i am about to get fired for not makeing my quota i bust my butt everyday i go through harassment everyday and the managers play favorites but yet i stayed i have a family i have to support my husband is a truck driver and is never home so its really just me and my son do not shop at dillards in merritt island the managers dont care about their employees or their customers all they care about is the money that they take from you

I was wrongfully treated & discriminated against by numerous members of the dillard's management team. Also one of these occurrences has been documented by the dillard's district manager. I myself am not the only one this has happened to, being the fact i worked for a leased department bcbg, this makes the situation even more unacceptable. They stopped at nothing to find reason's to get us fired and in the end they succeeded. I myself am taking immediate action against the company. I feel myself and the two other employees one being my manger were unjust and unfairly fired.This has happened in the past at this specific dillard's location and think this needs to be taken care of immediately.

I am an employee at Dillard's, and I have been working since July 2010. The first few weeks of work went smoothly, and I was surprised at how well everyone worked together. After a month had gone by, I started to notice that all the employees seemed edgy when the store manager walked by. Even when they were helping customers or checking out at the register, they seemed afraid.

I talked to multiple coworkers, and all of them have said that the manager is very rude to most of them, though he blatantly favors two or three women, and if everyone else is not constantly running around doing something (even when there are no customers and their areas are very tidy), he will be very rude and walk away when the employees talk to him.

On more than one occasion, this manager has had grievances filed against him by multiple employees, but many don't complain for fear of being fired. In my case, I had tolerated his unfair management for three months. I have epilepsy, and before working at Dillard's, it had been easily controlled by medication, and I would go years without having any seizures.

In August of 2010, I was beginning to feel very stressed all the time, and I found it very difficult to sleep at night. This is causing more frequent seizures, despite my medicine, which is very unusual for me. I talked to my neurologist, and he raised my dose of medication. I applied for disability benefits and was granted the right to reasonable accommodations. In the state of Kansas, it is illegal to drive for six months after having a seizure.

Because I live forty minutes away from Topeka, I talked to the assistant manager, who is the closest representation of a human resources department, and asked her for consistent hours. She bluntly told me that she wouldn't provide that for me, and I said I didn't have any other ideas.

I had no transportation, and my schedule was so scattered and unstable that I couldn't use the program that the disability center suggested. My only option was to ride into work with my boyfriend, who also works in Topeka, but since the assistant manager refused to give me consistent hours, that was also out of the question.

Every time I called in to work when I had a seizure, the manager lectured me about taking better care of myself, though I had no control of my seizures. When I come home at 10:30pm and have to wake up at 6:30am the next day, I am running a huge risk of having a seizure. I have contacted the disability center multiple times to ask questions, get resources, and set up conference calls to see what options I have, but it is a very lengthy process, and I am doing what I can.

The assistant manager hinted that she wanted me to quit, and both she and the store manager are being extremely rude to me and every time I talk to them, I feel as if they are accusing me of something and lecturing me.

I feel very harassed and discriminated against for my disability, though I am afraid to file a complaint. They are looking for any reason to fire me, even though I am not doing anything wrong. I am looking for a new job, one with managers who do not belittle, harass, and disrespect their employees.

I was in dillard's this evening, on a special mother/daughter date to buy her homecoming dress. We got to the register and I began writing my check for 63.13... The clerk put my information in and said it's declined. I told her there was no way that could be. We have plenty of money in our account and a $7500 dollar overdraft protection. I called the dillard's manager and he said it wasn't their fault and that I should call cynergy. I got this ridiculous automated response that there was no reason for my check to be declined... It just was... How does that make sense?

I will never shop at dillards again and I will certainly not shop anywhere that uses that company and I will spread this around to anyone and everyone who listens...

You embarrassed me and ruined my special night with my daughter... I will not forget this... Ever...

Btw...26 years with our credit union...12, 000 checks written... Never bounced a single check...798 credit scores and to get treated like this... Not ever again!

I just want to complain about the way that Dillard's handles their extra 40% off sale. Every time they offer the 40% sale the first day is only for Dillards credit card holder. I don't want a dillards charge card and have to wait for the next day to shop. It infurates me because all the handbags are sold or the best sizes in shoes are gone. Just because I don't want to have their charge card I get left out as a consumer? Really why should I wait then to shop on Thursday, isn't my money as valuable!

Long tim employees are have mass pay cuts! I company mark downs merchandise
to be competitive and at the same time they have doubled the number of minim wage
employees to runout old workers that have built up over the years. They are also
manipulating sales returns to drive down employee numbers to cut wages.
We will be looking for a good law firm soon! Give me your feedback?

I have worked at Dillards for around 6 months. I was hired in as a Beauty Consultant for cosmetics. My starting pay was $9 hr for the first 30 days and then after that it went to average cosmetics pay, $10 hr. When they gave me my new name badge it said Counter Manager and I asked why and they said "Oh no one else at the counter is qualified and the other person working was transferring stores". So I went along with it. I was never given a job description or was told my duties for CM. I slowly starting realizing it was alot of work but I didnt complain. After about a month someone else was hired into my counter. I learned she was making the same as me and the other associate at the counter made more. I also learned there is supposed to be a $1.50 hr raise for my posostion.
I'm constantly yelled at for my girls at my counter not making sale, ext. Well i said something to one of the girls and she asked my manager if she had to listen and my ASM told her "No she doesnt hire nor fire" after she had told me to get on them.
Also, our timeclock was messed up one day and it wouldnt let me clock in so i did a time entry form, well they lost it and i didnt notice my time till about 2 weeks later and i called payroll and they said you waited to long you cant be paid now. And i lost a days pay over it. This is just the begining of all the things i could complain about. They treat there employees horrible and push and push and never are positive about anything. if sales are slow then just be ready for the mistreating. You cant help if there are no customers.

I work at the dillards in Bowling Green Kentucky. The management there is very unprofessional and inappropraite. The other day at work I was called into the office by the store manager and the assistant manager. They proceeded to ask me about a customer that I had a few weeks ago and by there brief description I didnt know what or who they were talking about. So then they continued to give me further detail and then I remember some of the conversation that I had with the customer. Me and the customer were having a nice conversation and then the customer says that she works for dillards also. So I say how do you like it. She proceeds to tell me that she does not really like it and that the sales are hard to make and that alot of employees are getting fired or getting paycuts. She then says she thinks that it isn't fair. So I say basically the same thing about our store. I then tell the lady bye and that I enjoyed talking to her. I think nothing more of the situation because I did nothing wrong. So then he tells me that I didnt say any of that and that was his girlfriend and he doesnt believe me because it is his girlfriend. Then he gets mad and starts talking bad about me and how people like me dont make there sales because it is our own fault. That we never have an excuse and then starts talking about other people there negatively. So they then starting running me down instead of talking about the original problem. Which this whole situation was inappropriate because this was a personal complaint of his that he was yelling at me about that happened a few weeks ago. They shouldnt have even talked to me down like that because they dont know that it happened in the first place. Second of all they didnt even have anybody in the room that wasnt bias in the situation. Then after they fuss at me they tell me to go downstairs and get back to work and act like anything is wrong or say anything to anyone. I was already dissapointed in them to begin with but this situation pushed me over the edge. Because they literally made me cry and I to take my lunch break early because I was so upset. Does anyone have any advice on this situation?

I purchased three dresses from Dillards. Two were purchased in store and one was purchased online. The dresses were for children and they did not fit. I returned them to a store in Arlington, Texas, I had both receipts.

The first sales clerk assisted me in returning the two dresses that were purchased in store without a problem. The problem was the dress purchased online and she did not know how to process the return. I waited for almost an hour at the counter, when a manger came up and started questioning both returns. Two policeman came up behind me and asked if I would go with them to the back of the store they needed to speak with me about a shop lifting complaint.

I was mortified when I explained the situation and produced both receipts they let me go after a lengthy discussion with the store manager. It appears when an item is returned it goes against the clerk who originally sold you the item, and that sales clerk had worked earlier that day. Dillards was accusing me of having returned the dresses earlier in the day then stealing the same dresses and trying to return them a second time to the same store on the same day.

They apologized and escorted me out of the store. I called in a complaint to the corporate head quarters and the response was that it was a simple mistake on Dillards behalf.

I worked for Dillard's for a couple of years. I started in fragrances then was transfered to a cosmetic line. I have seen some terrible treatment of employees, that seems to be universal to any Dillard's I am familiar with. The management has a screwed mentality, point blank. They really prey on the week here. They gang up on you to make you quit or will fire you if they don't like you for one reason or another. (nothing to do with your performance) Of course sales are most important, if you meet them, you are safe. But if you are the only one meeting your goals, the entire department will hate you for it. The thing is Dillard's likes this. They do not want everyone to work harmoniously and as a team. You are basically set up to fail. They want cat fights and backstabbing. I know that similar things happen when a lot of women work together, but this company pushes it along, I feel. To be completely honest, there are a few perks working for them...they have have a good employee discount, great sales, great merchandise. However, if this is the job you intend to get as your main source of income, I urge you to reconsider. It is nice as a part time job to receive a little extra money and the discount... but even if that is why you are considering applying, think again because it is a lot of stress in and outside of work. Please take my word for this. I have spoken to many many employes and many different branches. Management is universally awful at all of them.

dillards had a one day sale of 50% off additional on many sale items throughout the store including most items in the cold weather hats and other outer wear.There was a sign in the mist of the hats but when I took my hats to the register to purchase they didn't ring up for the 50% off and the sales associate did see the sign as well and didn't know what to do about it.I left the store without the hats.

my son was fired 2 days ago for being in "deficit for 8 months" in the shoe department. however, he was given a raise 2 months ago. isn't this contradictive? also, is it true that he is now black-balled at all other Dillards stores? seeing that his co-workers wouldn't do the work in the back of the store, he constantly found himself in the back doing the stocking and such while they panty-wasters took all the sales out front. even his ASM told him multiple times that since the others didn't do the same "great" job that my son did, he would just rather my son do the work---thus lose the sales out front, run in deficit and get fired. Go Dillards!

This is the second time that I received an email from Dillard stating they were going to have an on-line sale from 11am to 2pm CST. Each time I tried to access their web sale and was unable. Each time, I phone the Dillards national customer service and was told they were having problems. I should say they are!

It is no longer my problem as I have taken my name off Dillards email distribution.

Dillards online sales are BOGUS

My mother worked for Dillards for over 18 years. As she was preparing to retire, the management overworked her at the beginning of the year & underworked her at the end. Due to this "staffing", she is being denied the Dillards discount benefit she worked so long and hard for. I even helped her write a letter to Dillards explaining the situation and requesting them to reconsider since she was not in any way at fault. Nothing. No response. (We requested a response even if it was that the decision was being upheld) They used her for 18 years and tossed her away, they don't care. My mother is old school and plays by all the rules. How dare they treat her in this way. I will never step foot in a Dillards department store ever again. I will do my best to inform everyone I come across how this store treats their hard working employees. I'm appalled.

I worked at Dillard's for ten months...I worked hard for the company...had my pay reduced do unrealistic goal expectations...was accused of theft...publicly humiliated and finally wrongfully terminated. I'm in the process of getting together a Class action lawsuit. Too many employees have had their livelihood played like a game. If interested in joining. Please contact me.

I know that Dillard's Corp. lawyers frequent these sites and that is just fine with me.

All of the employee complaints about Dillard's throughout the country is absolutely true! Not one is a lie for all of you consumers out there. I have worked at a Dillards for a year and a half and busted my ### doing everything they asked of me. Just because I did not make their "unobtainable quotas", I was fired. I did my managers job, training new employess, merchandized better than everyone in the department and still got let go because I didn't meet my numbers. This was the worst company I have ever worked for and am totally boycotting the company and advise people to shop elsewhere. I have never been so mistreated by a company in my life for the work I do. I can go on and on about all the little details of what is wrong with this company, but I won't. I strongly urge people to not shop or work at any of their locations. They don't care about the workers or the consumers.

Dillard's managers verbally abuse and harass their employees constantly. Dillard's has impossible sales quotas to make--or they verbally abuse you--or even fire you. They spy on their employees.
Dillard's is a hateful bunch of ### to work for.

All of the employee complaints about Dillard's throughout the country is absolutely true! Not one is a lie for all of you consumers out there. I have worked at a Dillards for a year and a half and busted my ### doing everything they asked of me. Just because I did not make their "unobtainable quotas", I was fired. I did my managers job, training new employess, merchandized better than everyone in the department and still got let go because I didn't meet my numbers. This was the worst company I have ever worked for and am totally boycotting this company and advise people to shop elsewhere. I have never been so mistreated by any company in my life for the work I do. I can go on and on about all the little details of what is wrong with this company, but I won't. I strongly urge people to not shop or work at any of their locations. They don't care about the workers or the consumers.