Direct Axis
Reviews and Complaints

I send an email two weeks ago requesting a change of email for my statement to be sent to this new email [protected]@gmail.com
I'm still waiting for the response

I also want to change the date of deduction from 25th to last day of the month

Sophie Mabotja
ID: [protected]
Old Email: sophie.[protected]@za.nestle.com
New Email: [protected]@gmail.com.

On the 26 0f March n Payment was made into Account [protected] by absa a amount of R 58969.21, this is the acount nr a consoltant gave me in advance before they did the payment, after the payment a week passed and i phoned to find out what is going on and to my surprise nobody could help me, no payment showed on my account, then after investigation i found out that this account is a Direct Axis account and the money was just lying there, it should of been moved apon my request i think 3 or 4 times, up till today i havent been notified what is going on, i need the balance of account and how much i must pay in future, if i dont get an answer by close of business today i will go to the newspapers with my story, can you please solve this matter on my account
Reference name DSL05039K G FICK id NR [protected]

i rerquested a settlement from Direct Axis.
received settlement amount of R10, 410.07.account [protected]..ref [protected]
forward proof of payment on 3/4/2018
requested acknowledgement nothing received.
phoned in, told nothing on bank statements.
requested Stansard bank proof o f payment.
forward document on 18/4/2018.
requeust conformation, notjing received.
got about 5 replies, informing me a consultant will call me within 48 hours.
nobody contact me.
after settlement was paid, another payment was deducted on28/4.
this is unacceptable, i am a customer for years, non claims on policy.i deserve better.
want feedback asap. or will switch my short term insurance, because the sevice is alarming.

Good Day

I am not happy with direct axis. Phone this morning at 08:06 was busy driving on the road there was a traffic office because of me being on my cell phone I got a ticket on the call I tell the agent that I will pay on the 35 of April R400.00. and I cant talk because I am driving and will not be aviable for the day as I am going for training. Thereafter they call like 11 time. That is not on because I am only in arrears one month trying my best to pay. I have a reason for not being the one month but now Direct axis is going on like I made a crime. There is people not paying at all millions but I made a crime because I couldn't pay one month and I am going to run away. I am taking this to the ombudsman because I need My job still to pay Direct axis.

Hi I'm very disappointed on you guys, you service is fast when people apply but as soon as the account is settled no wants to interfere and the account can't be closed instead you get calls from different divisions saying you need to pay.
Is that how you scam people by making them pay what's already being paid?
My account was settled 4 months ago even forwarded you the settlement letter but nothing has changed, when I call I get transferred to several departments until I'm transferred out to another company so I'm spinning in circles instead of people manning up and do their job.
my contact: [protected]
email: [protected]@yahoo.com

Naomi Auret
Attachments10:19 (3 minutes ago)

to Bondcancellati., customerservice
Do also check your systems.

Mr Renier Gideon Auret
ID : [protected] never had bond... IEEish hello peter and news papers here I come...

You guys / Direct axis mailed my (as third party) settlement ammount for hubbs loan a personal loan / what is with this bond now...? (read above details — if you are educated enough)...in order to get rid of your rubish service like this...!

Really guys.. what on earth is wrong in your company (internally).. you guys are maar a JOKE... Hey

I will ask hubbs (your client, my husband) to ONCE again waste his monies as client as you guys have no CLUE what you are doing... from supperiors to owners and you as call centre agents..

Useless... Still
Bye

My name is Alettha Elizabeth Fourie with ID number: [protected] and I have been a loyal customer of Direct Axis. However, I informed [protected]@directaxis.co.za on the 31st of January that my pay date has changed as I changed jobs (as I already informed you in my previous communication) . You deducted today on the 29th of March and I have NOT yet received my salary. Another e-mail sent to [protected]@directaxis.co.za and [protected]@directaxis.co.za TODAY to make that clear.

Please do not deduct before the last day of the month. This month you are lucky that I had money in my account - next month might not be the same.

I have been cold called and sent many sms's about Direct Axis and I'm not a client and I don't want to be. The amount I receive is basically harassment, twice a day everyday and its just not acceptable marketing. I see that it has happened to a number of people and I will surely spread the word about this invasive process and hopefully report it to the authorities.

Renier auret id [protected] since friday 23/03 (phoned from capitek bank then) is trying to settle the account 2 hours later and agents messing about friday / still nothing.
Last night he spoke to nabisa whom he explained to she just abruptly put him on hold never came back to phone (poor) and nomazizi informed him after we phoned again said to him she will flag me (wife) as the 3rd party phoning on his behalf.. Today 27/03 I phoned 12 minutes later still no assistance (they only in their call centre know one thing... The client must phone... Ppssstt wake up... He phoned to tell you I must resolve as he does not have a phone.. Even handed the useless nomazizi my id for nothing eating my money on my mobile)... Useless I tell you

Directaxis will get another and another call from mr. Auret swearing them as they take their clients for granted and treat them like [censor]...
We gonna have fun and when all is said and done I will name all staff and slander the alread bad name of directaxis in each news paper and people I meet. Garuntee...
Very poor pathetic people, company and service... Juggie//sies,...

They are hindering us from proceeding with our live... Capitek wants to pay the outstanding payment and need the settlement letter...

How hard can that be?

My ID number is [protected], residential address: D199 Mashifane Park, cell number: [protected]. I have settled my account with Direct axis but they don't want to close it. Last week they cited invalid proof of payment, I emailed them the valid one on Tuesday (06 February 2018) but the claim they have not seen it when I have evidence that they have received my e-mail. I feel bullied maybe because I am black.

I am really very unhappy and disappointed about your lousy customer service!
My account was settled on 29/12/2017 but only noted on 19/01/2018 - and that after I had to spend 40 minutes and 4 tries phoning in to obtain a settlement amount.
Then in early January I send countless mails trying to get acknowledgement of my settlement - but no reply from any email address I tried!
Eventually I phoned in on Wednesday 24/01, to my horror I was told there is still an outstanding amount! Spoke to a supervisor and was promised the account will be closed and no debit order will go off.
I received a statement on Thursday 25/01 which still showed an outstanding balanced, I phoned immediately and was promised the account was closed and no debit order will go off.
Come Friday, well surprise surprise the debit order went off! I am furious!
Took my time and money to make another phone call, no apologies, agent just told me they will log for a refund which takes 5 - 10 working days. Absolutely ridiculous!

BAD SERVICE!
BHU66460S

Hi
my name is Elsie Makhubu id number [protected], I will like to know how much is my interest rate cos looking at the initial original open debt & the total repayment your fees are out of ncr rates. Can this be reviewed please
I will like to get a call on how can this matter resolve, this is a day light robbery & I am intending to also verify with bank ombudsman looking at madness of your fees charges

I was contacted via email from a Mrs Lisa Botha and offered a loan saying Have you been blacklisted.
I sent back a mail asking for more detail and filled the necessary information in, no banking details were given only an ID and the amount requested was 50, 000
I then was sent an agreement to sign and was sent by Juanita Meyer and the first agreement said 5% interest an accumulative interest of 400, 000 which I laughed at and then a request to give them 3995.00 upfront as legal fees. I smelt a rat and send them a letter saying I believe you are a scam and I am going to report you. Fortunately I only gave my wife's ID but no other details apart from her work details and the amount she earns.

Good morning,

I had two accounts with Direct Axis and its been fully paid since December 2016. I've been requesting paid up letter and still did not receive any feedback or letters. Below is the account / ref numbers that I have:
Direct Axis Wesbank Only 5454XXX6334 - REF: [protected]
Direct Axis Wesbank Only 5454XXX6334 - REF: [protected]
Please send me the paid up letter as I need to submit it to credit bureau ASAP.
You can send these letters to my personal email account: fourie.[protected]@gmail.com

Thank you.

Blenda Fourie
[protected]

On the 18/10/2017 DirectAxis sent me a message from the number +[protected] stating they had sent me a gold card and that I could redo my loan. I am 3 payments from finishing a personal loan I have never once missed a payment on.
However when I went on to the site and phoned they declared that I wasn't eligible for a loan at this time.
This was not good service and DirectAxis will not get my business again if an explanation isn't forthcoming.

Tracey van Niekerk
[protected]

I have sent more than one mail to get my settlement letter. I have been a loyal customer and have never missed a payment. Now that i want to pay the outstanding amount they do not want to come back to me.The only feedback that i get is an email that says they will be in contact within 2 working days. Dont send a mail like that if you are not going to do that. Who can i mail or speak to to get this problem resolved.

Will you stop! emailing / smsing / posting and phoning me to offer me loans I did not ask for.
It is nothing short of harassment!
leave me alone already!
I do not, and will never ever request a loan from the likes of you!
This will be reported to the national credit regulator as you are chasing me for unsolicited loans and also you are behaving like a lot of stalkers.

06/09/2017
Reezan Solomons

I sent an email requesting a settlement letter for my loan account yesterday with no response 24 hours later. i called the call centre yesterday afternoon held on for 15 mins no answer.

This morning i called and was transferred to 5 different departments

how difficult can it be to assist me?

please just reply to my email asap!

Jeannette vosloo - request a letter to confirm my account was settled and closed.
I am battling since 15 august 2017 to get a letter to confirm that my account was settled and closed. I called 3 times already to follow up, just to hear "direct axis will contact me within a day or 2."
Please send me the confirmation letter that my account balance is nil and closed.

I applied for a loan I'm the 18th July 2017. They advised they received all the documents and underwriting will take 24 to 48 hours to process. It's been 6 days now and I still have not been contacted. When I call them i get the same response saying they will contact me. No one seems to understand why it's taking so long. My number is [protected]. I just want to know if i should go to another FSP for assistance