Direct Axis
Reviews and Complaints

I applied for a loan 3 weeks ago a week later i phoned again to find out what is happening and they say the could get the 5 April 2017 salary on the bank statement. I then sent through the required documents. On the 19th I received a message saying that the application has been cancelled. Phone back on the 20 July 2017 spoke to a consultant and the phone went off i then spoke to a another which name is Camron. He stated that my he can hear my daughter in the back ground and that its on recording and that he will phone back and start over. Its now 30 minutes later and he didnt call back yet. You guys advertise get a loan in less than 48hrs but this application is taking me almost a month. Could you please look into this since it is very annoying. My id number is [protected].

Regards
Andre Geldenhuys

I logged a case with this company in april after getting a call from them telling me that they have deposited an amount of r70 000 in my account. I told them that I have never applied for loan from them and I don't even have an account with absa. I have been sent from pillar to post, resending the documents that they needed over and over again. Everytime I call them they keep saying that they will get back to me and they never do. It's so frustrating that I can't even block my id cause the case is still under investigation, in the meantime that idiot is out there probably trying his or her chances of getting credit elsewhere. All I need is to get my name cleared on your systems and block my id, it's also messing up with my credit score.

My name is Gerhard Gouws. ID. [protected]. I took out a consolidation loan at direct axis and everything was approved and payed out on the 6 July 2017. They told me that they will settle my FNB credit card and Nedbank credit card. The email they send me to confirm the payment had the wrong account numbers. I phoned direct axis about 8 times and sometimes had to hold for more than 30 min. After the loan was approved and payed the client service went dead. Nobody could help me. As of today my account is still not payed as they said they will do. Can management please contact me and solve the problem. This is really unacceptable customer service.

I had a personal loan, and was forced into debt revue due to circumstances.
My account was handed over to their legal department as a result.
I paid up my account in full in 2015, yet my name still reflects on their systems. To make matters worse, I am registered by FNB as having a loan that was written off which negatively reflects on my credit ratings. I still have not received any paid up letters from them either, with several requests for such.
This is totally unacceptable!

Direct Axis fraudulently processed a personal loan application in my name without my authorization nor approval to do so. No telephone numbers exist to query such a transaction with them, you can only call them regarding an existing or new application. No response to query email received either!
No response from the Company nor any resolution to their fraudulent behavior, other than a automated email response that you will be contacted in 2 - 3 working days without such happening.

I have been trying to contact direct axis for over two weeks now and no one answers my calls. There is an automated response that they are experiencng some "technical difficulties" and then the client gets disconnected. I need to cancel my linked insurance urently and need someone to call me asap [protected].

If I do not get feedback by tomorrow I will be going to hellopeter and the media regarding this company!

I applied for a loan. I gave them my details and income. They called me back to say the loan has been approved. The consultant asked me if I want R60000, because that is what I can qualify for. I said I only want R30000. She went through the application and payment and interest and what the repayment on the loan will be, and over how many months the loan repayment will be. She said the amount will be in my account within 5 days. A day later I got a sms that I need to phone them, and I did. I spoke to Anthea in there credit department that want to do a repayment evaluation on me. To my surprise she tells me I only earn+- R19000 and I said I earn R45000. I said I do earn more than that, but that is on average. She said according to them it is only +- R19000 taken over 3 months divided by 3. I said it is impossible, check my bank statements. She said she don't need to that is what I earn and that is that.

I said how can you tell me what I earn and I know for a fact is far more. I just had a vehicle and asset finance with wesbank 6 months before. Having no trouble at all.

On my bank statements they even asked me to circle the amounts, because I do work for myself, what I did do.
I'm so upset, because the manager or who did my application are not competent at all. There are various direct credits going through my account monthly that are actually over R60000 on average monthly.
The service of direct axis are very bad, they take for ever to answer the phones, and the most of all their staff are incapable of doing there jobs that they get paid for.

I had to cancel the loan application, because no-one are prepare to actually go and look on the server to the actual bank statement to verify if they didn't made a mistake. How can you deal with a company, that made a mistake, but their staff are not prepared to correct the mistake.

I have a loan with direct axis from 2010 and I lost my job 2013 and they handed me over to mbd worst company ever... I have paid this account my, through debt collectors and claim fro insurance and through mbd and I feel I have over paid this account and I have ask them to give payment statement from direct axis and mbd to see how much I have paid already but non of them willing to help I really don't know what to do now

Good day

I have a loan with direct axis and lost my job after obtaining the loan. I have tried to pay the minimum of what I could every month. I have been handed over and I am now paying he full amount that was dues every month.

I am currently overseas and tried to obtain a statement however the company you handed me over to wants me to pay for a statement every month!

How am I to know what my balance is and how much additional charges were added by handing me over? This surely cannot be acceptable practice by your company or any company associated with you!

You hand me over with no notification via email at least and explain the charges, and now I cannot get a statement of how account of what was charged to me? I am still paying every month, is not like I skipped the country and refused to pay. These are the reason why people don't pay their loans because of the poor after service that is offered.

Please advise on how I am able to get a statement of my account without incurring more costs on a loan I can barely manage to pay off! So I have to refer this to the ombudsman for advise?

Your website contact us does not work and been overseas makes this very difficult

On the 17/18/ or 19 august 2016 i applied for a loan online from dirextaxis.A consultant called me and told me i qualify for r30.000
the repayment would be abt r1700 +- per month.I agreed and the lady told me i should fax my payslip id copy and bank statement.The ladies name was funeka and i should fax the docements to
[protected].I received a confirmed sms that the documents was received.Assuming everything was in order i waited 1 day for a response.But since nothing happened i called and spoke to a lady and she told me the application was declined
my id number is [protected] penelope connies 14 koper street
eldorado park.Can i please have a explanation for this
my numer at work is [protected]
thanking you
penelope connies

[protected]@gmail.com

This mail was sent to customer service of direct axis: I received routine electronic response . It is 6 days layer and I have not received any call or email.

Good morning

I am frustrated

I've been out of the country for two months now, trying to make contact w.r.t. my loan, in order to settle the outstanding balance. I have called the toll free number, I have called the landline number, I have sent emails. Nobody answers the phone ever. (Trust me I tried 6 times in 2 months) and it costs me, not you.

The only communication that I received was, my quarterly statement and a phonecall from my husband, telling me that he was phoned by some person telling him that no information can be emailed to me, they can only give a settlement amount over the phone, which I need to give permission for, hence the trail mail.

It seems to me that you will break your backs to get a person to sign up for the loan, but as long as you pocket the interest, the customer is the least.

Other than my monthly debit order, i made two down payments on this loan account which I don't even know whether you received it.

I want feedback by 15:00 this afternoon, and a settlement letter please.

What do they do to verify the identity of the person taking the loan out? A friend of mine has recently been the victim of identity theft and after reviewing his credit report there were numerous inquiries from various lenders (prosper being one of them)… unfortunately the only lender that actually made the loan was Prosper. All other denied because the fraudster couldn’t supply enough information to the lender to get them comfortable that the borrower was who he said he was… curious what Prosper doesn’t do that it seems everyone else does to make sure they know who their borrower is? Especially today when it seems that identity theft is rampant.

My bank account was double debited without my authorization. Please refer to the below proof. I arranged a payment of R2 000.00 but over R3 000.00 was debited. Please assist me.

From: Dalton Morgan
Sent: 25 March 2014 09:07
To: 'Gertrude Williams'; 'Lameez Benhalie'
Subject: RE: directaxis MR DALTON C MORGANplease [protected]

WHY WAS MY BANK ACCOUNT WAS DOUBLE DEBITED WITHOUT MY AUTHORITY!

I TOLD YOU GUYS TO DEDUCT R2000.00 A MONTH UNTIL MY ACCOUNT WAS UP TO DATE!

I NEED THE EXTRA DEBIT TO BE REVERSED PLEASE

Dalton Morgan
Service Agent: Wealth Retail
Retail Insurance

Tel: +[protected]
dalton.[protected]@momentum.co.za
268 West Avenue Centurion 0157 PO Box 7400 Centurion 0046
www.momentum.co.za

Momentum, a division of MMI Group Limited, an authorised financial services and credit provider
Reg. No. 1904/002186/06

________________________________________
From: Gertrude Williams [mailto:Gertrude.[protected]@directaxis.co.za]
Sent: 21 February 2014 08:51
To: Dalton Morgan
Subject: RE: directaxis MR DALTON C MORGANplease [protected]
Good day
Thank you will make that arrangement for you.

Gertrude Williams

From: Dalton Morgan [mailto:Dalton.[protected]@momentum.co.za]
Sent: 21 February 2014 08:40 AM
To: Gertrude Williams
Subject: RE: directaxis MR DALTON C MORGANplease [protected]

Hi Gertrude

Yes I am going to make it on the 25/02/2014.

Dalton Morgan
Service Agent: Wealth Retail
Retail Insurance

Tel: +[protected]
dalton.[protected]@momentum.co.za
268 West Avenue Centurion 0157 PO Box 7400 Centurion 0046
www.momentum.co.za

Momentum, a division of MMI Group Limited, an authorised financial services and credit provider
Reg. No. 1904/002186/06

________________________________________
From: Gertrude Williams [mailto:Gertrude.[protected]@directaxis.co.za]
Sent: 19 February 2014 07:44
To: Dalton Morgan
Subject: RE: directaxis MR DALTON C MORGANplease [protected]

Good day Delton thank you for the reply
I have sent you a statement as to the account .
Please let me know if you will make payment the 25/02/2014 so I can make that arrangement for you

Thank you
Gertrude Williams

From: Dalton Morgan [mailto:Dalton.[protected]@momentum.co.za]
Sent: 18 February 2014 07:40 PM
To: [protected]@wesbank.co.za; Gertrude Williams
Subject: RE: directaxis MR DALTON C MORGANplease [protected]

Hi Gertrude

I trust that you are well.

I am aware that this email is about the arrears. I will start paying a R1 000.00 extra until I am up to date. Please do not increase the premium. I will do the transfers via fnb internet banking. I am really for the inconvenience.

Dalton Morgan
Service Agent: Wealth Retail
Retail Insurance

Tel: +[protected]
dalton.[protected]@momentum.co.za
268 West Avenue Centurion 0157 PO Box 7400 Centurion 0046
www.momentum.co.za

Momentum, a division of MMI Group Limited, an authorised financial services and credit provider
Reg. No. 1904/002186/06

My name is bryan benton. I am a ex director of this company, I wish for my personnel details to be removed from bing, this company has no permission to use my address of 49 norwood ave bonnybridge falkirk central scotland fk41py, please can we remove all content from bing search engine thanks bryan.

I have spoken to a guy named Brandon Scott with a heavy indian accent. He repeatedly calls my job (which I got fired from today for the constant harrassment), has threatened me, refuses to give me or send me any legal information pertaining to so called debt he says that I owe. I contacted the business that I owed money to to confirm amount has been paid in full. This company is a complete fraud beware! I have no criminal record, decent credit and yet this guy is threatening me with the FBI and will not stop harrassing the company I used to work for. I am livid! How can we stop this company?

MY COMPLAINT IS RELATED TO MY PERSONAL LOAN NO [protected]
I HAD APPLIED FOR PERSONAL LOAN FROM YOUR BANK WHICH WAS APPROVED IN THE MONTH OF APRIL.
THEN I RECEIVE A LETTER MENTIONING MY FIRST EMI IS DUE ON MAY 1ST.
AFTER RECIVING THE LETTER FROM RAK BANK I CALLED RAK SALES REP AND ASKED HIM ABOUT THE EMI LETTER.
HE INFORMED ME THAT THE LETTER IS JUST A GENERAL LETTER FROM COLLECTION DEP. WHICH WILL NOT BE EFFECTED FOR ME AS MY AMOUNT IS NOT YET DISBURSED
AFTER FEW DAYS I RECEIVE A CALL FROM THE MANAGER OF RAK BANK HE SAYS THAT I NEED TO GET AN CLEARENCE LETTER FOR ADCB FOR THE CAR LOAN WHICH I HAD TAKEN FEW YEARS BACK.
i ASKED THE THE MANAGER OF RAK SALES WHY YOU WANT A CLEARENCE LETTER FOR CAR LOAN WHICH HAS BEEN SETTLED LONG BACK .
THE REPLY I AM GETTING FROM THE RAK MANAGER IS THE SALES PERSON WHO HAD FILLED THE FORM HAS DONE A BLUNDER OF MENTIONING THAT I HAVE A CAR LOAN WITH ADCB.
.THEN I ARRANGED THE ADCB CLEARENCE LETTER AND SUBIMITTED TO THE BANK AS REQUESTED
.AFTER FEW DAYS AGAIN I GET THE CALL FROM THE MANAGER OF RAK BANK MENTIONING IT IS NOT THE ADCB CLEARANCE LETTER THEY WANT IT IS LETTER FROM TRADING ENTERPRISES HONDA SHOWROOM CLEARENCE LETTER AS THERE IS 972 DHS REFLECTING IN THE STATEMENT.
AS PER THERE INSTRUCTION I ARRANGED THE TRADING ENTERPRISES LETTER BY PAYING THE OUSTANDING OF DHS 15000 .
THEN AGAIN THE SALES REP FROM RAK BANK CALLS ME AND TELLS NOW HE WANTS THE CLEARENCE LETTER FROM NBD WERE MY AUTO LOAN AND CREDIT CARD IS REFELCTING IN MY STATEMENT.

AS PER THERE REQUEST THAT LETTER ALSO WAS ARRANGED.NOW IT IS ALMOST ONE MONTH THAT MY CLEARENCE LETTER GOT EXPIRED AND I HAD TO ARRANGE ANOTHER LETTER BUT STILL I HAVE NOT RECEIVED THE AMOUNT.I AM SORRY TO SAY THAT I NEVER SEEN SUCH A POOR SERVICE FROM A REPUTED BANK LIKE RAK BANK.
I HAVE ONLY ONE REQUEST IS THAT TO CHANGE MY EMI SCHEDULE FROM MAY 1ST TO JULY 5TH.

I HAVE ONE REQUEST TO THE CREDIT DEP TO APPROVE THE LOAN ONLY ONCE THEY GET THE FULL DOCUMENTS AND THEY ARE SATISFIED WITH THE DOCUMENTS IT IS NOT THA ONCE THE LOAN GETS APPROVED AND THEN TELLTHE CUSTOMERS TO RUN FOR MORE DOCUMENTS.

RGDS

SUNIL MENON

[protected]

I took out a loan of 500 with Everest Cash Advance
[protected]@everestcashadvance.com/[protected] And wanted to pay my amount in full I contacted Everest Cash Advance and spoke with Carlos, I wanted to let them know I had changed banks and to give them my new bank info. To withdraw the full amount and I REPEATLY told Carlos NOT to withdraw the funds from my old account. After a week of going back and forth and faxing documents that Carlos told e to fax and calling between my new bank and myself . Still the information that was askedd for to make the transaction complete was still not enough I was still getting the run around. FRUSTRATED I asked to speak to a SUPERVISOR I was given to Jeff who didn't seem to care at all. After checking my account I saw that my account was over drawn and Everest Cash Advance STILL withdrew the finance charges of $150.00 and was charged a fee on top of that. I called Everest Cash Advance and spoke to Jeff again, he told me it was my fault because I didn't sign a form that was sent to my email which I was never told to look out for. Bottom Line I was the faithful customer who paid on time I was treated rude and as if I was an that irresponsible customer who didn't pay her bill. I felt i was harassing them oppose to them harassing me to payoff my balance. BEWARE... NOT WORTH THE HASSLE. Milwaukee WI

I applied for online personal loan on 14.04.2012 and got system generated Ref No. PL7607899 on 15.04.2012 Mr. Amit ID No. BE00507 mobile No. [protected] spoke to me from Delhi for verification and on Monday 16.4.2012 your representative mobile No. [protected] from Mumbai Malad branch came and collected all documents and got loan application signed and confirmed that next day he will come to my residence to collect my wife signature as co-applicant. Since then nobody came or contacted me and there is no response from above 2 mobiles I made several verbal complaints on call center [protected] and [protected] but till date nobody called back with any reply and no response. Please let me know what is happening? and where are all my documents? If you cant help please return all my documents.

We applied for a personal loan and was granted the loan and had to pay close to $2000 for the insurance of the loan. Thomas Keef (loan officer) told us the loan was from a private lender in Canada and that we would receive the loan the next day. We never received the funds and now they will not answer the phone and will not return our calls. They have a New York address but they are not located at the address so far as we can tell. Their phone numbers are in Toronto, ON Canada and are cell phones. We are in the process of Investigating them and talking with Authorities. The insurance money was sent to Toronto, ON Canada. If you have any ideas or know of this company please let me know. If you need the documents that we have and the ad from the paper for proof please let me know. My email is: [protected]@yahoo.com.

Sir
I am very thankful to icici bank for granting me
personal loan amounting to Rs 100000/-vide loa
n a/c no LPMUM12361433 in 2008.It is a great pleasure to receive no due certificate after fully
recovery of the loanvide vide letter no Icici/lpmum00012361433 dtd 22.02.2011.I consider it is one of the best bank who deals with the best satisfaction of the genuine cus
tomers.May i request you to mailthe full recovery
statement for record.?

YOURS
RATANLAL AMO
MUMBAI
[protected]@yahoo.co.in