DISH Network
Reviews and Complaints

My landline phone will not let me listen to my messages. Every time I try, I get a busy signal. This issue arrived abruptly almost a week ago. I have spent much of my time since the issue began seeking help with you "customer service," which has not only passed me from person to person, to person... and hanging for over an hour several times, the agents I have spoken with have no clue about what I am talking about, or how to fix this issue. Fully believing that it is not an issue with my phone, I opted to buy a new phone in case I was wrong. I soon confirmed that Dish Network, with whom I pay $52.00 every month for my phone service is indeed the culprit. If I could, I would change over to COX in a minute. I have never experienced so many issues with any service as I have with Dish Network. These issues have only happened in the past month. Our internet was shut off without any heads up, followed by CenturyLink who refused to turn it back on until we agreed to sign the contract, as directed by a very rude, man insisting it was not a contract, even though it stated it was a contract. What has happed to being honest, and actually provides TRUE customer service?!

Very Frustrated Customer,

Dawn Rogers

Since Dish took over Century Link and billed it thru the Dish account, there have been issues with century link. Contacting Century Link only adds to the aggravation because they will not help Dish customers.

In order to hear my voice mails I must call my home number which would normally ring busy, but since this system has been established, it connects and asks for a password. As of Friday the 10th of November it no longer works, I called customer support and after waiting a few minutes I was able to speak to a representative and she said there's an issue and their working on it.

I tried to call tech support today and ask them if there is anything changed and was told to wait 32 minutes.

I have to tell you the dish satellite service is awesome, even in major storms it hardly Blips almost always get all programming and DVR recordings 24/7.

But since you all have taken on Century link its been bad. Convenient but not very good, the answer system they had was when you pick up the receiver you would get a beep and that meant you had a voice mail. Then you could dial a number and using a password you could get your messages.

This needs to be fixed

We have been getting Dish for a long time & pay a good amt. for it. My complaint is--our favorite channel is #245 & most of the time it comes up as signal loss. When it does come on I watch it most of the day, but this happens very often. It is very disappointing when I can't get my most watched channel. Another one is #194. Same thing happens most of the time. My receiver # is R0107633465.

Less than a week into service, brand new customer, and the free channels I was supposed to have gotten show up as an error code. Even like AMC and other like channels show it randomly. The satellite they installed outside is several different colors, obviously pieced together from other jobs and eras. The satellite is black, parts of it are grey and even an old faded tan.. very attractive on side of the house. Everyone I talked to customer service was customer last attitude and all threatened me w breach of contract 6 days in.. I will not recommend Dish to anyone.. ever…

We had a new roof put on and our signal needs to be rest. I called to have a service tech. stop by and was told it will take a week to get one here. Now I know there are busy times for your company and that's a good thing but to take a WEEK to get someone to stop by to reset the signal? Being a long time paying on time customer I feel this is not in the best interest of the customer. It should not take this long for service.

To date there has been absolutely no response on this issue from Dish.

August 18, 2022

To: Customer Service

1285 Joe Battle Blvd.

Ste A

El Paso, TX [protected]

Re: Cost Incurred

To Whom It May Concern,

We are writing you in regard to charges we incurred when we cancelled our service and you

failed to send us the return box for the equipment. We had no choice but to box up the

equipment and send it to you, thus incurring $41.94 in shipping costs. When we contacted you a month prior to moving you assured us the box would arrive in 5-7 days. On July 6, 2022, we were forced to pay for shipping the equipment as we were moving out of state the following day.

You also charged a $150.00 termination charge which is another charge that should not have been placed on us.

Enclosed please find a copy of the UPS Shipping Receipt for the charges we incurred.

We are requesting compensation for those charges as well as the return of the $150.00 termination fee we were charged.

Your prompt attention to this matter would be appreciated. We had been a customer of yours for many years and somehow it doesn’t seem really fair to treat loyal customers that way.

Dale & Kimmie Waldschmidt

405 Avenida Granada, Apt. 316

San Clemente, CA. 92672

I have been a customer for over 30 years, I would like to share my experience with the public of how I felt the company is not a reputable business, I spoke with customer service and explained that I wanted to cancel my $147.00 a month service because the local news that I normal watch for over 3 months was no longer offered. Even though it was not available there weren't any compensation or discounts offered. I called and spoke with customer service and was told my balance. I explained to him that I wanted to stop services and I would use the voice response to make my final payment of $145.10. He stated that he will send a box so that we will return the equipment. I received a call 3 days later at work stating that they terminated my services because of nonpayment. First time I ever received a call in this manner that was from a representative that could barely speak English... who keep repeating herself saying your services has been disconnected for nonpayment. I told her repletely that I called them to cancel service. I received a bill after returning the equipment for $410.00 with no explanation. I have called them after receiving numerous of invoice with this balance. I called and explained to them that if there was an early termination fee why didn't representative disclose this when I ask for the balance. I have work in customer service for over 45 years and I have never seen people just bold face lie. I see why people for years have gone to fire stick. I see why companies fold because of the lying and manipulative ways. I was told if I allow them to restore service, they will waive the early termination, really... Bullying into service. I don't think so. Please... I see reputation is no longer value... greed Is. I wonder why so many companies has failed. C. Smith

I didn't receive a copy of the contract on my e-mail, if I had I would of known that I had 24 hours to cancel, to be honest how in the world can you know if you like the service. I tried to resolve the issue by calling twice and like a slap in the face I was given a $5 discount. My mom only watches a few channels and at 91 she can watch what she wants. now I'm told I have to pay $400 then today I was told it was $480. I still did not get a copy of the contract that at this point it does me no good, to me this is entrapment.

My name is Dorothy Heath

home phone nu is [protected]

Cell nu [protected]

I would like some closer on this, if not I will place all this on social media

I have been a Dish customer since the early 2000’s. I am a wheelchair-bound paraplegic and have been paying for their “Dish Protect Silver” at $9.99 per month ($120/year). I have probably only used the protect service 2-3 times in 20 years. So, Dish has made a lot of money of me.

Today I called them to switch my Joey 3.0 for my Joey 1.0 on my TV. They told me to switch them myself. I reminded them I’m a paraplegic and cannot do that. I requested they send a tech out to do it. They told me this was a custom service request and they had to charge me $50!

Why have I been paying them $120 per year for so long if they are not going to honor the protect plan?

I am now looking for another TV provider.

After waiting on hold last month for over 20 minutes we were disconnected when put hold by a customer service specialist. We have tried calling numerous times and now it is another 37 minute wait. If we call the number to hook up a new Dish account they answer immediately, however if you are a existing customer you get put on terminal hold. This started over a month ago trying to get account canceled due to serious rate increase and still continues. Very poor service for existing clients. They have shut off their website chat option, as well as their leave feedback button so that right there says a lot.

I had an older receiver for 13 years from Dish, it worked well up until about 2 weeks ago. I had received trouble shooting help to try and fix the issue, but it could not be resolved over the phone, Dish sent a technician, the technician said that the receiver was needing to be removed because the issue was not able to be resolved. We then had to wait one more day for a new receiver and upgrade to the Hopper, this will raise my bill because of the new equipment but we agreed to get it done. We get the Hopper 3 installed, day 1 the screen just freezes, with this new Hopper, call Dish, they tell me that they reset the Hopper and it should now work, then proceeded to say that a rest or refresh will occur around 1:00AM to 1:30AM, that the TV and Hopper need to be off, we comply, turn on the TV and Hopper on Day 2, we get the same freezing screen error, had to call Dish again, they told me after getting it to work that if it happens again just call them. I told the person from Dish that this was unacceptable and if I have to call again, I am going to switch to another provider.

Dish, without prior notice, has again dumped programming, claiming the "other party " is being unreasonable. Under the guise of protecting its customers, it has failed to renew with Disney, resulting in loss of half what I watch (Espn, ACC net, SEC net, Nat Geo, etc.) Again, without prior notice to its customers. This is a recurrent incident. Similar "disputes" have resulted in customers losing RSN / MASN, HBO, and assorted local channels. Perhaps, it's Dish being greedy, and not all on the other guy. I have repeatedly attempted to contact Dish over the last couple days, mostly to voice my displeasure and request a credit, but I can't seem to reach anyone, and only get a non responsive generalized reply blaming Disney.

I have been for 2 days trying to turn off my service. But for some reason I keep getting hung up on. This is just a way of stilling people's money by not letting them cancel there services. This is becoming a very big problem. No one should have to spend hrs for days trying to cut your service off 10/1/2022 and10/2/2022 Debra Purkey Morristown Tennessee

Without customer’s knowledge, Dish let the contract expire for the Disney Channels. I found this out when I went to watch football this weekend. I am beyond angry. I just renewed my terms and they raised my rate. Now I am paying more and lost many channels I watch. This is a breech of their programming commitment to me and now they threaten me if I change providers. I have to pay them and pay for streaming to watch my programming. They are AWFUL. Not to mention my Joey malfunctions all the time. Buyer beware!

Dishnetwork drops ESPN on October 1st. Just after they have received everyone’s payment, that is theft. I paid for a service not rendered. Every customer should get a refund because you collected monies and didn’t pay ESPN. Where does that money go ? In Dish’s pocket ! Good luck calling the JOKE of a call center in the Philippines! Sounded like they were having a party, laughing and carrying on, I finally hung up.

Hey Dish, how many customers is this going to cost you. HORRIBLE CUSTOMER RELATIONS !

Once again we are being screwed by Dishtv. For the past three years they have dropped a network that provides NFL football. This time it is ESPN. Now no Monday night football. Funny how this happens every football season. They always blame the network. Dishtv does not realize that there are so many cheaper options out there to watch TV. For one there is YouTube TV which provides the same channels and local channels.Then they still charge as if we have ESPN. Ripping us off and putting the money in their pocket. YouTube has the same channels and don't charge an outrageous price to watch. Dish needs to lower their prices or they will soon be out of business.

While you are in a dispute with disney, I am not getting the channels I contracted for. Will you be giving me a credit for the channels I can not get? Why should I pay you for channels I can't get, but you dont pay Disney. You are pocketing my money! I should get a credit from October 1, 2022 until this problem is resolved. My contract says I should get these channels, but you are not providing them.

I called the first part of September to cancel my service with Dish, I was told I had a 2 year service agreement due to the fact that I had requested a working DVR to replace one that I had for years and was not working correctly, I was adamant at the time I called to get the new receiver that I was not signing another 2 year commitment! Upon my cancellation request they sent me my so called contract, which in fact is not signed my me nor my husband which is what I kept telling the person at dish on the phone that I never signed or agreed to any contract! Now I get a email after I have sent all my equipment back that I owe them over 300 dollars for breaking my contract! I have no contract with them, I have never dealt with a more dishonest and rip off artist company in my life I will never have another dealing with them and thanks to them I have the unsigned so called contract to dispute their claims, Stay away from dish they will rip you off!

Multiple requests via email, website and speaking directly with customer “service” to request physical, paper billing have gone ignored. I even have records that show my request to opt out of eBills have been recorded. I’ve been told over the phone my billing preference has been changed. But somehow the bills never get to me and I’m assessed late fees and my service gets disrupted. It seems criminal that they can do that. I’m happy to pay my bills promptly when I receive them. I don’t do ebills for any of my other bills so I don’t know why it is so hard for Dish to figure it out. Unless this is something they’re intentionally trying to do.

My wife had a stroke and has not had service at this facility for 5 days. There has been an out break of scarvie and they are isolated in there rooms. It is like they are being punished and only have four walls to look at. Please help us, 96 beds are involved and does not look good for Dish. Service is out from 21 September to current. We get no help from the management and desire your immediate attention for all the patients. Thank you