DISH Network
Reviews and Complaints

I canceled my Dish Network in Aug 2016. I returned the the out dated equipment as instructed. Then I get charged for 498.00 on an account that as been closed for 8 years. I have not heard from them or been billed for any unreturned equipment. Dish Network also got my new card number with out me giving it to them. The bill I received says for NEW TV CHARGES

The equipment was returned I dropped the boxes off at a UPS on Aug 19,2016

I no longer have any recite for they were lost in the Wild Fires 2020.

I left Comcast/Xfinity to sign up with DISH TV for 2 years. DISH customer service promised me when installation was complete that I would receive a $400.00 DISH gift card as thanks for signing up. Its been months and I haven't received my $400.00 DISH gift card. I've talked to DISH customer service several times,several calls were are lost or hung up. When I do reach DISH customer service they assure me my $400.00 DISH gift card is on its way.

I have had Dish for the past 3 years & because every time it rains or snows it goes out. Just last week alone both on Tuesday May 3 (Secrets of Oak Island followed by Secret of Skinwalker Ranch) and Thursday May 5 I had ZERO tv viewing on those nights. My last check for service was 1:00a.m. and still no Dish. Since I have had to add streaming services to make up for when the dish is out I also have to pay for some of those. Last year I had I think it was 2 months of a sudden increase for my second year of up to $136, with no reason like buying movies or anything like that. Then my bill went to $117/mo. & I paid that for about 2 months. I called Dish to see what I could do to lower my bill. I accepted less channels I do remember that but I do not remember the 2 year contract. It is absolutely wrong to be locked in for 2 more years everytime you make a programming change. That is such a scam! So now last week both my husband and I were over Dish when our favorite shows for the week came on and the Dish went out. So I have been calling Dish over being charged $180 just to cancel their service after 3 yrs of being a paying customer and just dealing with their outages. This is so wrong to do to people especially ones like me on a fixed income and everything has went up like food & gas. I should not have to pay them for the poor service. We took it as long as we could. It's not right to take this much money from people who just don't have it. Very unfair practice & I will never recommend Dish to anyone because of this. Jeff & Roxann Crissinger

I initiated service with DN 4/28/22 after being assured their channel programming included the Hallmark Channels (3). Once service started it was clear immediately 90 % of the Hallmark channel service isn't actually HM movies... but... 30-40 yr old sitcom reruns. I didn't watch these shows 30-40 yrs ago...and don't want to now ! My family and I love the Hallmark channel movies and it is clear DN misrepresented what they can provide. Not only that... they have only 2 HM channels not 3. One of the channels carries "Little House on the Prairie" / "The Golden Girls" 24/7. The other channel has about 3-4 HM movies only during the day... but at 7 pm (prime time) they run only "The golden girls". No Hallmark movies ! When my family and I normally watch tv.

I have asked for them to fix this... they apparently cannot change what they get. So... I checked with 2 other tv providers.. and they do get real HM movies during the day and evening on all 3 HM channels. I have asked to cancel the account..but they are insisting on charging me an early termination fee of $ 400+ which I obviously feel is unfair... because if they had the content I asked for... I wouldn't be asking to close the account to go to another provider that does have the content my family and I want to watch.

I Initiated service with dish network 4/28/22. I specifically asked for channel content and was told assuredly DN does offer Hallmark Channels (3) which are our favorite. Once the service was installed... it became immediately clear the Hallmark channels (only 2) primarily run 30-40 yr old reruns of sitcom shows with only a few HMark movies during the day on 1 channel. As of 7 pm this 1 channel only has 30-40 yr old reruns (the other channel 24/7 has reruns only). Clearly the channel content was misrepresented. I have spent the last 5 days trying to resolve this issue with the company being unable to change the channel's offerings. I have asked to cancel the service but they state I will be charged a $ 400+ early termination fee. They stated I would need to wait 7-10 days for them to review my initiating call in which I clearly stated Hallmark movies were our preference. The problem is... they do offer HM channels... but the content is 90% 30-40 yr old reruns. This is fraudulent from my perspective and I didn't watch those shows 30 yrs ago and don't want to watch them now.

2 other companies I have reviewed over the last 4 days clearly have HM movies during the day and during prime time till 10 pm at which time the channels carry these same reruns... (fine with me... we don't watch tv late at night).

I feel this is so unprofessional for Dish Network to not adequately resolve this issue by letting me switch to another company because they DON'T have the content on HM channels I asked for... and no way to change this issue and... I will be charged a $ 400+ early termination fee...

Back in January 2022 i canceled my Dish Network. i have been a customer for 4 years. they sent me the package to send all my equipment back in. after 3 months i get a bill for $549. i called them to see if they could help me out. by this time i had already threw my tracking number away. i have called them several times to try and get help. they don't even want to try and help me out with this matter. this is a total scam by Dish to try and get more money from loyal customers.

dish has terrible regional programming. Why am I not getting new network shows on my local channels. I have to wait every other week to get new shows.

Also why can't I get Magnum on Friday night. And how can you justify charging your customers so much money for unacceptable service. Thank you for your consideration in this matter. Another problem is that on my local channels sometimes the programming loses audio and video, or it is intermittent. You also offer streaming but I cannot get streaming service because the cost of Dish is so high that I cannot afford to also include internet service for streaming purposes.

Us also, I am getting an email from Dish right now, pay one month in advance or pay a fine of $10.00...I see a LIST of others complaining about this same thing, yet do NOT see any resolution to this...all I see on here is...customers problem has been resolved...whats the secret, why aren't we given an answer...someone stated someone is getting a kick back, allowing Dish T.V. to allow this to happen to their customers...so, what is being done about this...we are forced to pay for something we never received yet...

my dish has been cut off for none payment since4/14/2022, but my bank statement for Feb & March show that $81.87 has been auto deducted for #[protected], please explain why this happened & credit me for the days that the service cut off when it is paid, I am attaching proof of auto pay withdrawal from my bank.

#[protected]

Irene Salazar

1403 S. Broughton ave

Odessa, Texas 79761

Thank you

On Friday, April 15, 2022 I called DISH network 3 times in order to have removed from my roof stack pipe one of their satellite dishes that was incorrectly installed on my property for another customer. I live in a townhome complex that are row houses and about 1 year ago I discovered the satellite dish on my roof and had that confirmed by my roofer. In Dec 2021 or Jan 2022 after an ice storm I noticed a DISH service truck parked on the street in front of 1739 w farwell ave (I live in Unit B at that address) and I flagged down the onsite service/repair tech to determine if the satellite dish belonged to Dish or RCN. From the street, the tech confirmed that it was a DISH satellite and due to the icy conditions he could not at that time get on my roof to trace who the dish belonged to and relocate it. He advised me to call in the Spring. I did so 3 times on April 15, 2022 and was told by two customer service reps and a supervisor that because I WAS NOT the customer, I could not have it removed off my property. They apologized for it being installed on my property without my permission but refused to escalate the call. My roofer will not remove it either as he does not want to get in trouble with whomever the satellite dish is assigned or that satellite company. I need this mistake rectified by DISH within the next 3 weeks so that my roofer can fix any shingles that need repairing. I just discovered this a year ago and finally identified it belonged to DISH and called DISH and they are refusing to assist because I am not the customer and they are refusing to research who is and fix it by notifying that customer. Please have someone from the escalation team contact me to rectify this situation immediately. Otherwise, I will have to hire a lawyer to sue DISH for improperly installing their equipment on a noncustomer's property. I may be reached at [protected] -- Mary Tylus.

My hopper stopped working. Tried to reboot several times prior to calling DISH. DISH employee was unable to get the hopper to work. She shared she would have a new Hopper sent to me, which would take 1-5 business days! Advised the lady I have been paying a monthly fee for such events which would cover the cost of a technician to come to my home to fix the problem. The lady was unable to have a technician come out. I asked to speak with a supervisor, Peter. He too shared he was unable to send a technician to my home to fix the problem. I asked why am i paying a monthly fee, Peter said it was to cover the cost of shipping the Hopper to me! Really. Paying $120 for possible mailing. This was not shared with me at the time your agent sold the DISH protection. If i was a new custom requesting your services, you would be at my home. You are placing new customers above your loyal customers. This is not smart business. I will be looking for a new service!

We had been with Dish for many, many years but the rates kept getting higher and higher. With the Biden economy well over $4.00 a gallon for gas, inflation at 7.5% and rising along with everything either not available or costing 20% more we had to make a decision.

We cut back on what Dish had to offer which ended up giving up the channels we like and left us with a bunch of channels that we didn't care for and never watched and for what? Still paying $110.00 a month.

We cancelled our service on Feb. 21, 2022. We were told that Dish wanted the equipment back. Fine, send us the return info and we will be glad to. Come March 18th we still had not received said boxes. I called and spoke to someone named Josh (your automated service said the call was recorded) He was some what of a pushy [censored], but that's another story. I informed him that we had not received the return boxes and told him to just be sure these are sent out as Dish had promised. At that point I told him that it had already been a month almost and that I had NOT better be billed.

On the afternoon of March 24th (Thursday) the return box and label were finally received. On Sunday 3/26/22 I boxed everything up and have it at my office waiting for UPS to pick up today.

I came in this morning to find that Dish has turned around and charged my account for $499.00 dollars. Really? So, Dish drops the ball and I get punished for it. Well aren't you guys a real work of art. I know you want your damn equipment back, fine. Let's work together and you will have your equipment in a matter of days. You used my time to return said equipment and then turn around and charge me for it.

Does this leave a bad taste in my mouth? You damn right it does and I am going to be sure that everyone I know hears how Dish treats their customers, even those that were leaving for reasons beyond our control, I guarantee that we will NEVER do business with you again.

Now, if you want to make this civil, I suggest that you remove that charge from my account ASAP. You will get your equipment, it does me no good to just hang onto it. I am terribly disappointed in your service.

George Morris

930 Petty Road

Bowling Green, KY 42103

[protected]@southstate. us

[protected]

I was to get $150 visa reward card when I signed on I signed on in sept 2021 and have not received the card and I called the support line about 5 weeks ago and no help I still see where the reward card now is $200 every time I see an add today date is 3-25-22 right at 6 months since I have had the service, called the support office and they said would turn it over to corp and as of this date 3-26-22 have not received

In my opinion Dish Network has the worst customer service and most uncaring people working for it. Please whatever you do, DO NOT sign up for Dish Network services. I has been a loyal customer for over fifteen years. I didn’t raise a fuss when channels weren’t available (which was often) because of disputes form he channels owners wanting more money. Why, because Dish Network was fighting for us the customers so we didn’t get higher costs for our service. Yet my service would go up each year, maybe not a lot but it did and I didn’t argue.

One month prior to writing this I saw my bill went up again, so I called. I spoke with a Customer Service Representative and asked if there was anything that could be done to lower my bill? She saw that I had been a customer for fifteen plus years and that because of that she could help and my bill would be lowered. It wasn’t much but I was fine with that because I liked the service. She informed me that doing this would enter me into a new two year contact. I did agree as again I had been a loyal customer for so long and hadn’t planned on going anywhere.

A few weeks after that I found out I will be losing my job. So today I called and said I would need to cancel my service and wanted to know how to return the equipment. I was immediately told, “I’m sorry to hear that and we can do that but you just did enter into a new agreement and there will be a $230.00 cancelation fee”! I asked if there was any way to waive this since I will be out of a job and the fact that I have been with Dish for so long. The CS Rep said “NO” we can’t do that. Not, “We won’t, but can’t”. That is a lie I found out later, they can but won’t. I was offered a way of “Pausing” my subscription but paying $5.00 a month plus taxes for up to nine months, but at this point I wanted nothing to do with Dish any longer. Maybe if I was greeted with some form of caring for my situation at the beginning of the call and was told “Yes” we can cancel your subscription and waive the termination fee for being a long term loyal customer but then also offered the pausing deal I may have taking it. When I asked to speak to a Supervisor, the reply was of course but they won’t be able to help you. She was correct, I spoke to two so called “Resolution Specialist” who informed me that they only conditions to waive the termination fee were being permanently institutionalized or DEATH. So I can be unemployed and possible homeless and still have to pay their BLOOD MONEY!

I have been in Customer Service my entire life, and rarely have I come across multiple people working for the same company with such uncaring and complete discuss for their customers. SO PLEASE READ THIS CAEFULLY BEFORE EVER THINKING OF BECOMING A DISH NETWORK CUSTOMER.

America is a First Amendment Nation in which you have Freedom of Speech

I want to see variety, not an attempt at suppressing media because you want to violate the Rights of Americans

The recent loss of RT America is not supportive of Americans who want to see all perspectives of factual information without reliance on propaganda

Censorship is the wrong move by Dish

After we were not able to get our DISH Network to work, we called customer service and spent over an hour on the phone before the representative realized they'd have to send a technician. The technician showed up the next day, he fiddled around and after 20 minutes declared that our TV was broken. I challenged him saying that the message on the TV screen says something about the signal. He insisted it was the TV and then said, "If you still can't get a signal with the new TV, I'll come back." Since our TV is relatively new and the message was about the signal, I did not want to make this expense or go through the hassle. Luckily my daughter dropped by. She picked up the remote, pressed TWO buttons, and we got our DISH network back.

Root Sports is one of the few channels I watch consistently, along with the Golf Channel. I have to get an expensive package in order to receive the Golf channel, which I am happy to pay.

But...

Without Root I cannot watch the Mariners or Gonzaga basketball, 2 of my main viewing priorities.

I have been a Dish customer for 18 years but I think I will have to go to DirectTV.

My VC No. [protected].

I was excited and overwhelmed with the offer from DISH TV for the supply of dish smart HUB at Rs.2,499/- and with a cashback of Rs.500/- to the account, and no other charges are applicable.

I had readily accepted the offer and the Technician from your franchisee visited today the 8th March 2022, at 10.30 am and left at 12.04 pm.

After installation of the smart hub, as the reception was not okay, had to visit the terrace to check the antenna. Then it was detected that the LNB receiver was damaged, so it was replaced, and he mentioned that the cost is Rs.500/-.

No other part or accessory was replaced/fitted.

Even, after the replacement of LNB, he frantically tried to tune or adjust, and though it took about 20 minutes he was not able to do it.

Afterwards, he wanted to activate the Internet and could not affix the password, because he was not aware of the alphabet. I had to show him the alphabets of the password and then only it was registered.

He then asked me to pay him Rs.2,850/-, which I had paid through Paytm. Please confirm whether his charging for the LNB receiver is valid or not and it is not over-charged. Rs.150/- was recovered from my account.

Now, I require the following from you:-

1) To send on my registered e-mail id

your official receipt for Rs.2,850/- paid by me to your

Technician.

2) To Refund Rs.201/- for the excess charge. ( Rs,2,850 minus -Rs.2,499 for

the STB + Rs.150 for LNB - Total Rs.2,649 = Rs.201/-

With this type of service, how do you expect me to recommend

DISH TV to my friends and relations?

I cancelled DISH service. We had a DISH DVR, including a remote, and a JOEY, including remote. The woman said DISH would send a box and label to return the equipment, which they have not done. I just received notice DISH has charged me $448 for not returning the equipment. We don't have $448, which means bills aren't going to be paid and we can't afford meds and groceries. I want a refund or for DISH to reverse the charge.

So...I'm watching my favorite show on Dish, suddenly it SHUTS OFF and does a reboot?!?!? When it finally comes back, my show is OFF and I've missed what happened! WHY?

If this keeps up I'm gonna cancel my Dish Account and just switch to a Streaming Network that NEVER goes out!

Dom Acciardo

[protected]@gmail.com