DISH Network
Reviews and Complaints

I Initiated service with dish network 4/28/22. I specifically asked for channel content and was told assuredly DN does offer Hallmark Channels (3) which are our favorite. Once the service was installed... it became immediately clear the Hallmark channels (only 2) primarily run 30-40 yr old reruns of sitcom shows with only a few HMark movies during the day on 1 channel. As of 7 pm this 1 channel only has 30-40 yr old reruns (the other channel 24/7 has reruns only). Clearly the channel content was misrepresented. I have spent the last 5 days trying to resolve this issue with the company being unable to change the channel's offerings. I have asked to cancel the service but they state I will be charged a $ 400+ early termination fee. They stated I would need to wait 7-10 days for them to review my initiating call in which I clearly stated Hallmark movies were our preference. The problem is... they do offer HM channels... but the content is 90% 30-40 yr old reruns. This is fraudulent from my perspective and I didn't watch those shows 30 yrs ago and don't want to watch them now.

2 other companies I have reviewed over the last 4 days clearly have HM movies during the day and during prime time till 10 pm at which time the channels carry these same reruns... (fine with me... we don't watch tv late at night).

I feel this is so unprofessional for Dish Network to not adequately resolve this issue by letting me switch to another company because they DON'T have the content on HM channels I asked for... and no way to change this issue and... I will be charged a $ 400+ early termination fee...

Back in January 2022 i canceled my Dish Network. i have been a customer for 4 years. they sent me the package to send all my equipment back in. after 3 months i get a bill for $549. i called them to see if they could help me out. by this time i had already threw my tracking number away. i have called them several times to try and get help. they don't even want to try and help me out with this matter. this is a total scam by Dish to try and get more money from loyal customers.

dish has terrible regional programming. Why am I not getting new network shows on my local channels. I have to wait every other week to get new shows.

Also why can't I get Magnum on Friday night. And how can you justify charging your customers so much money for unacceptable service. Thank you for your consideration in this matter. Another problem is that on my local channels sometimes the programming loses audio and video, or it is intermittent. You also offer streaming but I cannot get streaming service because the cost of Dish is so high that I cannot afford to also include internet service for streaming purposes.

Us also, I am getting an email from Dish right now, pay one month in advance or pay a fine of $10.00...I see a LIST of others complaining about this same thing, yet do NOT see any resolution to this...all I see on here is...customers problem has been resolved...whats the secret, why aren't we given an answer...someone stated someone is getting a kick back, allowing Dish T.V. to allow this to happen to their customers...so, what is being done about this...we are forced to pay for something we never received yet...

my dish has been cut off for none payment since4/14/2022, but my bank statement for Feb & March show that $81.87 has been auto deducted for #[protected], please explain why this happened & credit me for the days that the service cut off when it is paid, I am attaching proof of auto pay withdrawal from my bank.

#[protected]

Irene Salazar

1403 S. Broughton ave

Odessa, Texas 79761

Thank you

On Friday, April 15, 2022 I called DISH network 3 times in order to have removed from my roof stack pipe one of their satellite dishes that was incorrectly installed on my property for another customer. I live in a townhome complex that are row houses and about 1 year ago I discovered the satellite dish on my roof and had that confirmed by my roofer. In Dec 2021 or Jan 2022 after an ice storm I noticed a DISH service truck parked on the street in front of 1739 w farwell ave (I live in Unit B at that address) and I flagged down the onsite service/repair tech to determine if the satellite dish belonged to Dish or RCN. From the street, the tech confirmed that it was a DISH satellite and due to the icy conditions he could not at that time get on my roof to trace who the dish belonged to and relocate it. He advised me to call in the Spring. I did so 3 times on April 15, 2022 and was told by two customer service reps and a supervisor that because I WAS NOT the customer, I could not have it removed off my property. They apologized for it being installed on my property without my permission but refused to escalate the call. My roofer will not remove it either as he does not want to get in trouble with whomever the satellite dish is assigned or that satellite company. I need this mistake rectified by DISH within the next 3 weeks so that my roofer can fix any shingles that need repairing. I just discovered this a year ago and finally identified it belonged to DISH and called DISH and they are refusing to assist because I am not the customer and they are refusing to research who is and fix it by notifying that customer. Please have someone from the escalation team contact me to rectify this situation immediately. Otherwise, I will have to hire a lawyer to sue DISH for improperly installing their equipment on a noncustomer's property. I may be reached at [protected] -- Mary Tylus.

My hopper stopped working. Tried to reboot several times prior to calling DISH. DISH employee was unable to get the hopper to work. She shared she would have a new Hopper sent to me, which would take 1-5 business days! Advised the lady I have been paying a monthly fee for such events which would cover the cost of a technician to come to my home to fix the problem. The lady was unable to have a technician come out. I asked to speak with a supervisor, Peter. He too shared he was unable to send a technician to my home to fix the problem. I asked why am i paying a monthly fee, Peter said it was to cover the cost of shipping the Hopper to me! Really. Paying $120 for possible mailing. This was not shared with me at the time your agent sold the DISH protection. If i was a new custom requesting your services, you would be at my home. You are placing new customers above your loyal customers. This is not smart business. I will be looking for a new service!

We had been with Dish for many, many years but the rates kept getting higher and higher. With the Biden economy well over $4.00 a gallon for gas, inflation at 7.5% and rising along with everything either not available or costing 20% more we had to make a decision.

We cut back on what Dish had to offer which ended up giving up the channels we like and left us with a bunch of channels that we didn't care for and never watched and for what? Still paying $110.00 a month.

We cancelled our service on Feb. 21, 2022. We were told that Dish wanted the equipment back. Fine, send us the return info and we will be glad to. Come March 18th we still had not received said boxes. I called and spoke to someone named Josh (your automated service said the call was recorded) He was some what of a pushy [censored], but that's another story. I informed him that we had not received the return boxes and told him to just be sure these are sent out as Dish had promised. At that point I told him that it had already been a month almost and that I had NOT better be billed.

On the afternoon of March 24th (Thursday) the return box and label were finally received. On Sunday 3/26/22 I boxed everything up and have it at my office waiting for UPS to pick up today.

I came in this morning to find that Dish has turned around and charged my account for $499.00 dollars. Really? So, Dish drops the ball and I get punished for it. Well aren't you guys a real work of art. I know you want your damn equipment back, fine. Let's work together and you will have your equipment in a matter of days. You used my time to return said equipment and then turn around and charge me for it.

Does this leave a bad taste in my mouth? You damn right it does and I am going to be sure that everyone I know hears how Dish treats their customers, even those that were leaving for reasons beyond our control, I guarantee that we will NEVER do business with you again.

Now, if you want to make this civil, I suggest that you remove that charge from my account ASAP. You will get your equipment, it does me no good to just hang onto it. I am terribly disappointed in your service.

George Morris

930 Petty Road

Bowling Green, KY 42103

[protected]@southstate. us

[protected]

I was to get $150 visa reward card when I signed on I signed on in sept 2021 and have not received the card and I called the support line about 5 weeks ago and no help I still see where the reward card now is $200 every time I see an add today date is 3-25-22 right at 6 months since I have had the service, called the support office and they said would turn it over to corp and as of this date 3-26-22 have not received

In my opinion Dish Network has the worst customer service and most uncaring people working for it. Please whatever you do, DO NOT sign up for Dish Network services. I has been a loyal customer for over fifteen years. I didn’t raise a fuss when channels weren’t available (which was often) because of disputes form he channels owners wanting more money. Why, because Dish Network was fighting for us the customers so we didn’t get higher costs for our service. Yet my service would go up each year, maybe not a lot but it did and I didn’t argue.

One month prior to writing this I saw my bill went up again, so I called. I spoke with a Customer Service Representative and asked if there was anything that could be done to lower my bill? She saw that I had been a customer for fifteen plus years and that because of that she could help and my bill would be lowered. It wasn’t much but I was fine with that because I liked the service. She informed me that doing this would enter me into a new two year contact. I did agree as again I had been a loyal customer for so long and hadn’t planned on going anywhere.

A few weeks after that I found out I will be losing my job. So today I called and said I would need to cancel my service and wanted to know how to return the equipment. I was immediately told, “I’m sorry to hear that and we can do that but you just did enter into a new agreement and there will be a $230.00 cancelation fee”! I asked if there was any way to waive this since I will be out of a job and the fact that I have been with Dish for so long. The CS Rep said “NO” we can’t do that. Not, “We won’t, but can’t”. That is a lie I found out later, they can but won’t. I was offered a way of “Pausing” my subscription but paying $5.00 a month plus taxes for up to nine months, but at this point I wanted nothing to do with Dish any longer. Maybe if I was greeted with some form of caring for my situation at the beginning of the call and was told “Yes” we can cancel your subscription and waive the termination fee for being a long term loyal customer but then also offered the pausing deal I may have taking it. When I asked to speak to a Supervisor, the reply was of course but they won’t be able to help you. She was correct, I spoke to two so called “Resolution Specialist” who informed me that they only conditions to waive the termination fee were being permanently institutionalized or DEATH. So I can be unemployed and possible homeless and still have to pay their BLOOD MONEY!

I have been in Customer Service my entire life, and rarely have I come across multiple people working for the same company with such uncaring and complete discuss for their customers. SO PLEASE READ THIS CAEFULLY BEFORE EVER THINKING OF BECOMING A DISH NETWORK CUSTOMER.

America is a First Amendment Nation in which you have Freedom of Speech

I want to see variety, not an attempt at suppressing media because you want to violate the Rights of Americans

The recent loss of RT America is not supportive of Americans who want to see all perspectives of factual information without reliance on propaganda

Censorship is the wrong move by Dish

After we were not able to get our DISH Network to work, we called customer service and spent over an hour on the phone before the representative realized they'd have to send a technician. The technician showed up the next day, he fiddled around and after 20 minutes declared that our TV was broken. I challenged him saying that the message on the TV screen says something about the signal. He insisted it was the TV and then said, "If you still can't get a signal with the new TV, I'll come back." Since our TV is relatively new and the message was about the signal, I did not want to make this expense or go through the hassle. Luckily my daughter dropped by. She picked up the remote, pressed TWO buttons, and we got our DISH network back.

Root Sports is one of the few channels I watch consistently, along with the Golf Channel. I have to get an expensive package in order to receive the Golf channel, which I am happy to pay.

But...

Without Root I cannot watch the Mariners or Gonzaga basketball, 2 of my main viewing priorities.

I have been a Dish customer for 18 years but I think I will have to go to DirectTV.

My VC No. [protected].

I was excited and overwhelmed with the offer from DISH TV for the supply of dish smart HUB at Rs.2,499/- and with a cashback of Rs.500/- to the account, and no other charges are applicable.

I had readily accepted the offer and the Technician from your franchisee visited today the 8th March 2022, at 10.30 am and left at 12.04 pm.

After installation of the smart hub, as the reception was not okay, had to visit the terrace to check the antenna. Then it was detected that the LNB receiver was damaged, so it was replaced, and he mentioned that the cost is Rs.500/-.

No other part or accessory was replaced/fitted.

Even, after the replacement of LNB, he frantically tried to tune or adjust, and though it took about 20 minutes he was not able to do it.

Afterwards, he wanted to activate the Internet and could not affix the password, because he was not aware of the alphabet. I had to show him the alphabets of the password and then only it was registered.

He then asked me to pay him Rs.2,850/-, which I had paid through Paytm. Please confirm whether his charging for the LNB receiver is valid or not and it is not over-charged. Rs.150/- was recovered from my account.

Now, I require the following from you:-

1) To send on my registered e-mail id

your official receipt for Rs.2,850/- paid by me to your

Technician.

2) To Refund Rs.201/- for the excess charge. ( Rs,2,850 minus -Rs.2,499 for

the STB + Rs.150 for LNB - Total Rs.2,649 = Rs.201/-

With this type of service, how do you expect me to recommend

DISH TV to my friends and relations?

I cancelled DISH service. We had a DISH DVR, including a remote, and a JOEY, including remote. The woman said DISH would send a box and label to return the equipment, which they have not done. I just received notice DISH has charged me $448 for not returning the equipment. We don't have $448, which means bills aren't going to be paid and we can't afford meds and groceries. I want a refund or for DISH to reverse the charge.

So...I'm watching my favorite show on Dish, suddenly it SHUTS OFF and does a reboot?!?!? When it finally comes back, my show is OFF and I've missed what happened! WHY?

If this keeps up I'm gonna cancel my Dish Account and just switch to a Streaming Network that NEVER goes out!

Dom Acciardo

[protected]@gmail.com

I was a customer for 22 years, they kept raising my bill for the most basic service. They promised a certain price, then billed 15 to 20 dollars more so my basic service was over $103.00. They charged for a dvr that was over 10 years old , charged $12.00 for local channels when they are free, for taxes that don't need to be collected . When you call them they tell you it'being recorded, so I record them too and catch them in many lies. WHEN I TELL THEM YES I RECORDED THEM TOO FOR PROOF THEY HANG UUP! Real honest company huh?

My solution , I bought a TIVO on Amazon for about $200.00! Now I can watch whatever I want whenever I want for much less money. I have saved about $800.00 the first year .

I have been a customer for at least 10-12 years and they just raised my price too much as a senior so I switched to spectrum... When I called to cancel my service - first they would not let me and kept trying to bash spectrum and then offered me a better deal... When I said I wasn't staying then they told me I was breaking a contract which I know I had never agreed to or signed anything... They said I owed them 220.00 (seems like senior abuse)... I plan on filing a complaint with the state.

For weeks I have been having problems with the remote control for my living room TV. It is difficult to impossible to get some of the buttons to respond when they are pressed, no matter how hard I press them. “O”. “8", “6", and “SELECT” It is very difficult to try to work around these problems and still use this remote. As time goes by, more buttons are becoming more difficult to use. I have had three telephone conversations, and each one has been an exercise in frustration with no help provided. The receiver has been reset several times with no improvement. Also tried new batteries with no help. It just seems that the phone girls are very hard to understand with their heavy accents and they don’t seem to understand what I am trying to explain to them. For a week I have tried to reach some one thru your chat line with no sucess. This remote is not that old but it does not work properly and needs to be replaced. Ronald H Kirkland, 13562 Stacy Lynn Dr, Moreno Valley, CA [protected] [protected]@gmail.com

Dish Account # [protected] Remote 20.1 IR EchoStarTechnologies 180552

I've had Dish for the last 20 years, we move 3 years ago and at time I wanted to cancel since we weren't sure of where we were moving. I was told to put the service on pause to guarantee current price and receive additional upgrades when resumed. I agreed and paid $5.00 a month to place on pause and didn't expect it to be so long, Well after 3 years and over $180.00 in . pause payments for no service. I called and now they told me it would cost me $120.00 a month! What in the world did I pay the monthly fee for! I logged in as new customer and was qualified for a nice savings at $94.99 a month! When I tried to submit it I was not eligible since I was an EXISTING customer. Why should anyone be a loyal customer when they treat you like this. I am canceling as soon as I can get the equipment out of storage that I could not access for 3 years. My account is Acct# [protected] .

Very disappointed,

Dennis Baus

[protected]