DISH Network
Reviews and Complaints

Would you wait for almost 3 weeks for your Dish to be fixed? That is what I was told by Dish. After 3 hours of talking on phone with representatives and supervisor I was told that is how long I would have to wait for a technicain to come, no ifs ands or buts, Impossible to get one any sooner. UNTIL I canceled, THEN Supervisor told me they would have sommeone there in 2 hours, is this how Dish does business? The last 2 supervisors I talked to in Texas and Colorado were arrogant to boot. I got my 170, dollar bill today. Is this how Dish Network operates, Doesn't Dish have any contractual obligations to the customer? I guess not. Ver disappointed with Dish and hope your customer service would ook into my complaint

I received a phone call from dish stating I would lose service in the next 24 hours if I didn't pay $275 to upgrade software. Dish stated the $275 was a security deposit that we would get back when we cancel our service. We have used dish for over 13 years. Dish representative said they had changed their policy. Doesn't seem like they can legally call and say pay $275 more and you won't lose service?

I was shocked to learn today that Dish will not carry the new ACC Network that starts today. Please reconsider this as if not, I will have to look for a replacement for dish service. The ACC conference is the most successful in basketball and football including other sports and by Dish not carrying this, they surely will lose a lot of customers!
Thank you
Jack L Lynch (current Dish customer)

We just got Hopper/Joey service in May and though we didn't use voice search much it always understood our words. Then you just had to change things for the worse! Google assistant is stupid! I wanted to search for movie "Rope" and got everything but and a paragraph on a mythical creature.
I won't be renewing Disk service unless you have a disable factor installed.

We have been waiting for this service to be restored. Will we be able to watch Fox Sports next year? If it is not resolved by next baseball season we will rethink our subscription with your company. Please let us know. Thank you. Went to send this along to you and was told my complaint was too short. The shorter the complaint the better for you I would think.

I have been a Dish customer for many years (over 20). The cord cutter argument had been one that I have ignored for a while because I enjoy access to live sports. Currently, alternate options are becoming more available and user friendly while Dish Network thumbs it's nose at available networks. You refuse to agree and pay an amount that you consider too pricey while raising my rates at will. Save your money on the other subpar and uninteresting programming "filler" channels and provide me with the channels I wish to view.

I am complaining regarding the pulling of fox Sports South and my local NBC affiliate. I have missed viewing many sporting events such as Open Championship and other golf tournaments on NBC. I have also missed many Atlanta Braves baseball games. This is unacceptable as a pay a fair fee to receive two basic stations providing entertaining viewing. Sine we resubscribed to Dish last year we will consider moving at the end of our contract.

When are you going to resume local channels for cbs and fix sports Midwest? These are the two main channels I watch. Will I have to go to direct tv? Or at least you better drop the price as I am not getting what I paid for and signed up for.

This is in the St.Louis area and there are many people very upset about this and for the removal of HBO. Some of us have been subscribers for years and stayed with you in the few times in the past this has happened but this time it's going on too long and you will be missing valued customers

In 2018, We remodeled our house and needed to remove our Wifi and Television from the Master Bedroom. Approximately 11 months later the remodel was complete so we had Dish reinstall a Joey Wifi Box. As of this date, we had 1 year remaining on our contract. On the morning of August 3, 2019 we lost reception on all the TV's along with a notice on the TV screen that the Network was out of service. We immediately called Dish and were told by a Rep that Dish would not be able to send a Tech for 5 days. I asked the Rep if there were Techs in our area and the Rep stated that there was Techs in Sun City. I asked if they would send one to our house later that day and the Rep said NO, the Techs were too busy. We also found out during that conversation, that 6 months was added to our contract when we had the Joey (Wifi) reinstalled in 2018 without our knowledge. Furthermore, I received a letter and believe a call (he didn't identify himself) stating that our contract was extended because the installation was converted from a cable to Wifi. That is a LIE! We have never had Cable in the Master Bedroom. I asked him to send a technicain to our house to show Dish there is not and never has been a cable outlet or cable installed in the Master Bedroom. A cable for that room would run down the front of the house which is where the Master Bedroom is located. HE REFUSED TO SEND A TECHNICIAN. In fact we purchased a 5 gig router so that we could have Wife in the Master Bedroom as the modem is in our office on the opposite side of the house. At that point we cancelled Dish and returned the equipment. Dish is billing us for an early cancellation fee of $300.00. This is unacceptable. If the remaining balance of $256.21 is not remove from our account within 15 days of this letter, we wil be filing a formal complaint with the FCC.

We were long-time customers of AT&T U-Verse and just switched to DISH Network. Not two weeks after switching, we lose CBS and Fox Sports South. These are both channels that are a must-have for us, especially Fox Sports South so we can watch Atlanta Braves baseball and upcoming UGA football games. I thought perhaps it would be cleared up by now, but here it is weeks later and still don't have the channels. We signed a two-year contract with DISH and am extremely unhappy that we are not getting what we are paying for. Don't offer me any free channels - just get the negotiations settled so we can have these channels! By the way, several other cable companies are canvassing our neighborhood getting folks to change to their service because of this and are offering to buy out DISH contracts. If this keeps up, we may be tempted to do just that.

Where is refund ? Multiple contacts with various levels of customer service...no two excuses are ever the same. Delay and non payment seem to be goal of DISH...
Solution..sent certifield check over night delivery would be simple for anyother company EXCEPT Dish...
Today I sent a formal complaint to DISH Network, Littleton, Co. I fully expect more delays and excuses...prove me wrong and send the $575.00 overpayment when letter arrives.
Frank Vaughan
Bakersfield, Ca [protected]
August 15, 2019.

Since we changed from Direct TV to DISH we're very disappointed. Who would have thought that BASIC Cable - which always includes the 3 major networks- would suddenly erode? All the other cable service providers in town have negotiated the contract to retransmit CBS. Not getting our local news, sports and our favorite prime time shows is a deal breaker. Fix it or we quit.

I'm mega pissed off. I called several agents over the last week trying to get info about getting my service changed from one regular HD box to three hopper DVR boxes. I keep getting all different prices. first person said everything would be free for the boxes and install. My previous contract is paid in full. It ends on Aug 21st. None of them could give me what my monthly bill would be. They said I'd have to call back after the 21st. Other rep's kept telling me I had to pay 50 dollars all of a sudden for a box after I called back to set up an install day. Still nobody could give me my monthly payment. I'm disabled and get paid once a month. I've been a customer for 9 years with no late payments. I always seem to have lots of problems with your customer service. They always want to change my plan even after I said I don't want to. I'm trying to see if I can get something I may be able to afford. They send me to acct specialist and they where serious pain in my rear. Didn't want to help me. The 2bd rep didn't want to give me a supervisor and kept harressing me that would not do me any good. a bunch of BS. I was on the phone with y'all going on and off for 2 hours. I finally told them I never had all this trouble with DirecTV. They didn't seam to care. I didn't want to leave dish but I maybe forced to. I just wondered if this is the way y'all like to do business. If someone cares you can contact me at [protected] or if no answer leave message. Email me at [protected]@gmail.com if nessary. I'm getting prices somewhere else tomorrow

My husband is unable to leave the house ., His major entertainment is the Detroit Tiger games which we cannot now get due to your dispute. Is there any other channel he can get the games on?

I believe you owe us a refund since we agreed to this lineup which included the Tiger games and you aren't paying for any of their sports programs now so you're pocketing what you were paying and not refunding it to your customers who continue to pay full price for the programming.

We have called and called and we have a problem with the tv in the back bedroom. We need someone to come out or change out our Joey box. No one wants to listen. We can't turn the tv on and then when it comes on the Joey stand by comes on. It tells us to hit a key to watch but that just turns off the tv. Every 2-4 weeks we go through this. We have to push buttons on the box and wait 15-30 minutes for the tv to come back on. This is stupid and your customer service refuses to help. They just say they will send a signal. No customer support. It will then be OK for 2-4 weeks an then we go through the whole thing again. We explain but the customer service does not care! As soon as we can, we will be leaving you!
You probably won't respond considering the service we have received so far!
Is there anyone there that is willing to help their customer? If you won't help us, we would like a refund.

Douglas Everts
35425 SandRock Rd
Thousand Palms, Ca. 92276
[protected]@aol.com

Why is Dish refusing to pay what the other service providers are paying for Fox Sports coverage! It shows a lack of respect for the current customers who are paying high prices already for your service. Unless you call in and threaten to cancel, you will be put on hold. Poor customer service! Dish needs to resolve this matter immediately and show more care for long time customers like myself!

we are still being charged for this channel ... Is this not fraud? we are paying for a service and not recieving it . either stop charging all coustomers or provide the service and stop putting everyone on hold to deter their complaints.dish charges us for the service so why not buckle up and provide it? thats the cost of business you have to provide or quit charging

On July 31st, my wife was watching tv and shut off the tv about 10 pm. At approximately 11:45 pm i turned the tv on only to see it say no signal. I thought it was in the rebooting mode so I waited a moment to see if I would get the Hopper 3 starting up screen. It never showed. I unplugged my two 110 plugs in dealing with the tv and Hopper thinking that might take care of the problem. It did not. I turned the tv off and went to sleep. At approximately 6:45 am August 1st I called Dish and got tech (first name Abby) on phone. I gave her a two to three month history of the problems that I have been having with Dish. 1. We received a "no signal" last night for the first time.
2. We have been unable to transfer my over 500 recordings to an external hard drive. Three technicians of the last month have come out to try to do this. 3. My guide freezes. These are the three issues that I have been dealing with. Abby was able to take care, temporarily, of getting our signal back by switching the HDMI 2 cable and reconnecting into the HDMI 1 port. I then mentioned problem 3. She said she thought it was the Hopper that was replaced approximately 2 weeks ago. As we were talking and scrolling through the guide we got a "no signal" again. She exhausted her ideas as to what was wrong and said that she would transfer me to another department. Angel came on the phone and rather than explain the problems that have occurred over the last two months I told her to look at the notes. We spoke for a moment about the technicians that have come out and not taken card of the problem. I asked her what was the highest level of qualification for their technicians . She said they are called quality assurance technicians. i said I wanted one of those. She said that she would contact our Service Rep (Angela) at ext. 41504 and she said that she will have Angela give us a call. Within 5 minutes Angela called back and I requested a quality assurance technician. She was adamant, to the point of being rude, that she couldn't send a quality assurance technician. Her uncooperative demeanor raised my anxiety to the point that I said I will have to get another service provider. She still insisted that she would not send out a quality assurance technician. I told her that I would be in contact with Michele Ortiz at ext. 52659 and hung up. I left a message with Michele Ortiz and now am finishing up with this report.

On July 12, 2019 I called dish network to place a order in for my business at one of my locations, when talking with sale rep. I explain that the order Im placing is for my new location, the sale rep. stated I understand mybe later we will get the other 3 locations that you have, I said maybe. After about 45min on the giving all the info he ask for he said to me ok we all set I will contact you tomorrow to discuss the day and time to set up your dish network. Ok on July 15, 2019 I received a call from a lady asking me for a credit card to set up my account, I didnt feel comfortable giving out this info because the number on my caller ID was different from the number I spoke with two days ago so I asked can I call you back with this information, I hung up and called the guy I talked with two days ago he stated it was ok to release the information to her so i called her back with my credit card info on Tuesday July 16, 2019. On Wednesday July 17, 2019 I received a call form my sale rep, stating the earliest they can install is on Monday July 22, 2019. OK on Monday 22, 2019 the guy arrived at my location and satetd to one of my employees that he can not install service at my location I ask him why not he stated the owner of the dish network told him not to and that they work with big companies not small companies like Simmons Enterprise I was so upset I hung the phone up. On Tuesday July 23, 2019 I called directv gave them the name of my business they put it in the computer put me on hold for about 2min come back and Mr. Simmons your company as been aproved with no money down I was hooked up that Thursday July 25, 2019 with no problem.

DISH: took over a week to have somone to come out and I spent a lot of time on the phone talking with different sales reps.

DIRECTV: 10min on the phone had my service in a day.

We watch and DVR CBS more than any other channel. I CAN NOT tell you how upset and angry we are about not having CBS for the past 2 weeks.
We've done HULU live free trial (which we loved), then we did CBS love all access (that sucked) and now we are trying Fubo.tv live tv.
Not a good move Dish. If you still don't have CBS after we are done with our free week trial we might be changing to HULU live.
Two HUGELY ANGRY AND DISAPPOINTED customers of 19+ years!