DISH Network
Reviews and Complaints

I am complaining regarding the pulling of fox Sports South and my local NBC affiliate. I have missed viewing many sporting events such as Open Championship and other golf tournaments on NBC. I have also missed many Atlanta Braves baseball games. This is unacceptable as a pay a fair fee to receive two basic stations providing entertaining viewing. Sine we resubscribed to Dish last year we will consider moving at the end of our contract.

When are you going to resume local channels for cbs and fix sports Midwest? These are the two main channels I watch. Will I have to go to direct tv? Or at least you better drop the price as I am not getting what I paid for and signed up for.

This is in the St.Louis area and there are many people very upset about this and for the removal of HBO. Some of us have been subscribers for years and stayed with you in the few times in the past this has happened but this time it's going on too long and you will be missing valued customers

In 2018, We remodeled our house and needed to remove our Wifi and Television from the Master Bedroom. Approximately 11 months later the remodel was complete so we had Dish reinstall a Joey Wifi Box. As of this date, we had 1 year remaining on our contract. On the morning of August 3, 2019 we lost reception on all the TV's along with a notice on the TV screen that the Network was out of service. We immediately called Dish and were told by a Rep that Dish would not be able to send a Tech for 5 days. I asked the Rep if there were Techs in our area and the Rep stated that there was Techs in Sun City. I asked if they would send one to our house later that day and the Rep said NO, the Techs were too busy. We also found out during that conversation, that 6 months was added to our contract when we had the Joey (Wifi) reinstalled in 2018 without our knowledge. Furthermore, I received a letter and believe a call (he didn't identify himself) stating that our contract was extended because the installation was converted from a cable to Wifi. That is a LIE! We have never had Cable in the Master Bedroom. I asked him to send a technicain to our house to show Dish there is not and never has been a cable outlet or cable installed in the Master Bedroom. A cable for that room would run down the front of the house which is where the Master Bedroom is located. HE REFUSED TO SEND A TECHNICIAN. In fact we purchased a 5 gig router so that we could have Wife in the Master Bedroom as the modem is in our office on the opposite side of the house. At that point we cancelled Dish and returned the equipment. Dish is billing us for an early cancellation fee of $300.00. This is unacceptable. If the remaining balance of $256.21 is not remove from our account within 15 days of this letter, we wil be filing a formal complaint with the FCC.

We were long-time customers of AT&T U-Verse and just switched to DISH Network. Not two weeks after switching, we lose CBS and Fox Sports South. These are both channels that are a must-have for us, especially Fox Sports South so we can watch Atlanta Braves baseball and upcoming UGA football games. I thought perhaps it would be cleared up by now, but here it is weeks later and still don't have the channels. We signed a two-year contract with DISH and am extremely unhappy that we are not getting what we are paying for. Don't offer me any free channels - just get the negotiations settled so we can have these channels! By the way, several other cable companies are canvassing our neighborhood getting folks to change to their service because of this and are offering to buy out DISH contracts. If this keeps up, we may be tempted to do just that.

Where is refund ? Multiple contacts with various levels of customer service...no two excuses are ever the same. Delay and non payment seem to be goal of DISH...
Solution..sent certifield check over night delivery would be simple for anyother company EXCEPT Dish...
Today I sent a formal complaint to DISH Network, Littleton, Co. I fully expect more delays and excuses...prove me wrong and send the $575.00 overpayment when letter arrives.
Frank Vaughan
Bakersfield, Ca [protected]
August 15, 2019.

Since we changed from Direct TV to DISH we're very disappointed. Who would have thought that BASIC Cable - which always includes the 3 major networks- would suddenly erode? All the other cable service providers in town have negotiated the contract to retransmit CBS. Not getting our local news, sports and our favorite prime time shows is a deal breaker. Fix it or we quit.

I'm mega pissed off. I called several agents over the last week trying to get info about getting my service changed from one regular HD box to three hopper DVR boxes. I keep getting all different prices. first person said everything would be free for the boxes and install. My previous contract is paid in full. It ends on Aug 21st. None of them could give me what my monthly bill would be. They said I'd have to call back after the 21st. Other rep's kept telling me I had to pay 50 dollars all of a sudden for a box after I called back to set up an install day. Still nobody could give me my monthly payment. I'm disabled and get paid once a month. I've been a customer for 9 years with no late payments. I always seem to have lots of problems with your customer service. They always want to change my plan even after I said I don't want to. I'm trying to see if I can get something I may be able to afford. They send me to acct specialist and they where serious pain in my rear. Didn't want to help me. The 2bd rep didn't want to give me a supervisor and kept harressing me that would not do me any good. a bunch of BS. I was on the phone with y'all going on and off for 2 hours. I finally told them I never had all this trouble with DirecTV. They didn't seam to care. I didn't want to leave dish but I maybe forced to. I just wondered if this is the way y'all like to do business. If someone cares you can contact me at [protected] or if no answer leave message. Email me at [protected]@gmail.com if nessary. I'm getting prices somewhere else tomorrow

My husband is unable to leave the house ., His major entertainment is the Detroit Tiger games which we cannot now get due to your dispute. Is there any other channel he can get the games on?

I believe you owe us a refund since we agreed to this lineup which included the Tiger games and you aren't paying for any of their sports programs now so you're pocketing what you were paying and not refunding it to your customers who continue to pay full price for the programming.

We have called and called and we have a problem with the tv in the back bedroom. We need someone to come out or change out our Joey box. No one wants to listen. We can't turn the tv on and then when it comes on the Joey stand by comes on. It tells us to hit a key to watch but that just turns off the tv. Every 2-4 weeks we go through this. We have to push buttons on the box and wait 15-30 minutes for the tv to come back on. This is stupid and your customer service refuses to help. They just say they will send a signal. No customer support. It will then be OK for 2-4 weeks an then we go through the whole thing again. We explain but the customer service does not care! As soon as we can, we will be leaving you!
You probably won't respond considering the service we have received so far!
Is there anyone there that is willing to help their customer? If you won't help us, we would like a refund.

Douglas Everts
35425 SandRock Rd
Thousand Palms, Ca. 92276
[protected]@aol.com

Why is Dish refusing to pay what the other service providers are paying for Fox Sports coverage! It shows a lack of respect for the current customers who are paying high prices already for your service. Unless you call in and threaten to cancel, you will be put on hold. Poor customer service! Dish needs to resolve this matter immediately and show more care for long time customers like myself!

we are still being charged for this channel ... Is this not fraud? we are paying for a service and not recieving it . either stop charging all coustomers or provide the service and stop putting everyone on hold to deter their complaints.dish charges us for the service so why not buckle up and provide it? thats the cost of business you have to provide or quit charging

On July 31st, my wife was watching tv and shut off the tv about 10 pm. At approximately 11:45 pm i turned the tv on only to see it say no signal. I thought it was in the rebooting mode so I waited a moment to see if I would get the Hopper 3 starting up screen. It never showed. I unplugged my two 110 plugs in dealing with the tv and Hopper thinking that might take care of the problem. It did not. I turned the tv off and went to sleep. At approximately 6:45 am August 1st I called Dish and got tech (first name Abby) on phone. I gave her a two to three month history of the problems that I have been having with Dish. 1. We received a "no signal" last night for the first time.
2. We have been unable to transfer my over 500 recordings to an external hard drive. Three technicians of the last month have come out to try to do this. 3. My guide freezes. These are the three issues that I have been dealing with. Abby was able to take care, temporarily, of getting our signal back by switching the HDMI 2 cable and reconnecting into the HDMI 1 port. I then mentioned problem 3. She said she thought it was the Hopper that was replaced approximately 2 weeks ago. As we were talking and scrolling through the guide we got a "no signal" again. She exhausted her ideas as to what was wrong and said that she would transfer me to another department. Angel came on the phone and rather than explain the problems that have occurred over the last two months I told her to look at the notes. We spoke for a moment about the technicians that have come out and not taken card of the problem. I asked her what was the highest level of qualification for their technicians . She said they are called quality assurance technicians. i said I wanted one of those. She said that she would contact our Service Rep (Angela) at ext. 41504 and she said that she will have Angela give us a call. Within 5 minutes Angela called back and I requested a quality assurance technician. She was adamant, to the point of being rude, that she couldn't send a quality assurance technician. Her uncooperative demeanor raised my anxiety to the point that I said I will have to get another service provider. She still insisted that she would not send out a quality assurance technician. I told her that I would be in contact with Michele Ortiz at ext. 52659 and hung up. I left a message with Michele Ortiz and now am finishing up with this report.

On July 12, 2019 I called dish network to place a order in for my business at one of my locations, when talking with sale rep. I explain that the order Im placing is for my new location, the sale rep. stated I understand mybe later we will get the other 3 locations that you have, I said maybe. After about 45min on the giving all the info he ask for he said to me ok we all set I will contact you tomorrow to discuss the day and time to set up your dish network. Ok on July 15, 2019 I received a call from a lady asking me for a credit card to set up my account, I didnt feel comfortable giving out this info because the number on my caller ID was different from the number I spoke with two days ago so I asked can I call you back with this information, I hung up and called the guy I talked with two days ago he stated it was ok to release the information to her so i called her back with my credit card info on Tuesday July 16, 2019. On Wednesday July 17, 2019 I received a call form my sale rep, stating the earliest they can install is on Monday July 22, 2019. OK on Monday 22, 2019 the guy arrived at my location and satetd to one of my employees that he can not install service at my location I ask him why not he stated the owner of the dish network told him not to and that they work with big companies not small companies like Simmons Enterprise I was so upset I hung the phone up. On Tuesday July 23, 2019 I called directv gave them the name of my business they put it in the computer put me on hold for about 2min come back and Mr. Simmons your company as been aproved with no money down I was hooked up that Thursday July 25, 2019 with no problem.

DISH: took over a week to have somone to come out and I spent a lot of time on the phone talking with different sales reps.

DIRECTV: 10min on the phone had my service in a day.

We watch and DVR CBS more than any other channel. I CAN NOT tell you how upset and angry we are about not having CBS for the past 2 weeks.
We've done HULU live free trial (which we loved), then we did CBS love all access (that sucked) and now we are trying Fubo.tv live tv.
Not a good move Dish. If you still don't have CBS after we are done with our free week trial we might be changing to HULU live.
Two HUGELY ANGRY AND DISAPPOINTED customers of 19+ years!

My wife and I have enjoyed watching many of the programs from KMOV up until about the last three weeks, when it appears that there was an impasse in renegotiating a new contract. While I may be oversimplifying it a bit, the bottom line is your programming, has been lost. Of course it is easy for KMOV to point at Dish and for Dish to point at KMOV, all the time it is your customers who are at a loss.

Some years ago, before television went the way of satellite or cable, all went digital, KMOV relied primarily upon advertising as the primary source of revenue. Of course Dish is paid by those receiving such service. But of course, the negotiations are all about the money on both sides of the argument, with what appears to be little consideration for those you are supposedly in business to serve.

I urge settlement at earliest, reminding you that it is not only a matter of entertainment, but a matter of providing weather advisory and news.

We have already lost CBS 3 weeks ago, and just lost MLB for the Royalsand other Teams. We were told by DISH the game tonight was blacked out. Well it's NOT blacked out as Direct TV has it on as does cable. Evidently the customer service rep was told to say it is blacked out to Saturday the customer and blame it on the MLB. Who else pays a large monthly fee and has been lied to? I think its time Dish Customers stand up and Switch! One customer will not make them any difference, but many will!

When I signed up for dish network the representative told me I would never miss a Cleveland Indians game with dish but I've missed several due to contract dispute between dish and fox sports which is about the only channel I watch and the only reason I have tv service so I had to take my business to another company and even though I only canceled dish is because they could not give me fox sports which I am supposed to get and pay for they still charged me $414 to terminate my contract early fox sports is 90 percent of what I watch and the dispute between them and dish is not on my end had to take my business else where I shouldn't have had to pay ETF for there issue

I am from St.Albans WV. They took us for $49.99 one time service fee. They charged that night from a third party they go thru after hours. When I called the next morning to canceled, they couldn't tell me what it was for. All they could tell me it was charged from there 3rd party. And they couldn't refund my money. They are working for them they should know how they are ripping there customers off. Never again .

Out of all the channels on DISH Network, we watch CBS the most. We are extremely angry that DISH has dropped the channel. I don't want xcuses, I want the channel back. Because of an upgrade to our system last year, we are in a contract that will cost me $320 to get out of. What about DISH's contract to me to provide my channels? We may be switching to Direct TV as soon as we can. Extremely disappointed!

i signed up for a 2 year contract-i held up my end and they didnot channels removed and no credit given fot losing these channels-easy fix lock them out of auto removal of monthly $ from your bank-they threated to turn over account to collection-lol at 70 plus years old go ahead-dish network is going to lose me----------------------------------------------------------------------------------------------------------------------------------------------