DISH Network
Reviews and Complaints

Today, april 2nd, I called to cancel my dish account #: [protected].
I was told that since I was such a longtime customer (13 years), there was a $120 dollar credit that I could give to someone, or use towards something new. I was also told I could pause my account for up to 9 months, which would give me time to think who I would give the money to etc.
The pause, I was told would cost me a bit more than $5 a month, so I decided to cancel now, rather than waiting (I had already spent 35 minutes on the phone).
I was subsequently told I would have to pay for the shipping costs to return the receiver etc, but that if I had waited at least 30 days, I would have been able to send the equipment back without any cost to me. Why, I asked, was I not told this information? Because, I was told, it would look like Dish would advice me to wait 30 days (to which I add: instead of trying to get me to stay on and pause). The agent on the phone was doing her job, but I must say I find this unacceptable. I think you should wave the return shipment fees since I was simply not adequately informed, and this is no way to treat loyal customers. There is no place on the dish site to file a complaint, everything is automated, or you must speak to a representative.

I subscribed to Dish Network because they informed me that I would be able to watch the NBA games with my chosen TV package. I am paying for TNT, ESPN, and NBATV in my package, but when the Golden State Warriors game is on, I get to watch the first quarter of a game then it blacks me out. I have called Dish on several occasions to correct this issue, and they tell me they cannot. I am paying for these channels in my package and should be allowed to watch whatever is scheduled without being blacked out. The reason I subscribed to Dish was because I could what my NBA team play. This is a clear case of bait and switch which is a felony. Now if I cancel my subscription I have to pay a disconnect fee of 20 dollars a month for the remainder of the contract, that is extortion, and illegal. I am really sick and tired of these corporations taking advantage of its customers. This is really bad service and no one should be tied to a contract if given poor service. I want them to fix the darn problem so I can watch what I am paying for in my TV package or be excused from the contract without paying a disconnect fee.….Thank you

This RoseAnn was just extremely curt and rude. I felt like I was being talked down to like I am an idiot. She wouldn't even hear that I was trying to tell her my account should have been resolved 2 years ago. Extremely unprofessional.

Chat Start Time Chat End Time Chat Duration Operator Interaction ID
Mar 16, 2018 15:35:11 GMT Mar 16, 2018 15:48:59 GMT 00:13:48 RoseAnn_OPID_6AT INT-va1appis14-[protected]
RoseAnn_OPID_6AT (15:36:22 GMT) : Hello, Lisa. How may I assist you today?
Lisa (15:36:54 GMT) : Apparently, when I moved over 2 years ago, my account was never deactivated and switched to my Mother's name. Just switched to her address, telephone number, and her payment system. Now, I am getting emails about disconnection services and equipment charges I haven't used in years and didn't know were still active.
RoseAnn_OPID_6AT (15:39:30 GMT) : As checked here account is under your name and bundled with Intrnet service.
RoseAnn_OPID_6AT (15:39:57 GMT) : However it is now disconnected and the equipment is need to return to us to reversed the charges.
Lisa (15:39:58 GMT) : What address.. Becasue I moved to Jesup Ga over 2 years ago and have proof.
Lisa (15:40:46 GMT) : And I'm telling you that I don't have that equipment and haven't used your services. It may be under my name, but It hasn't been for me. The payments haven't been coming from me either.
RoseAnn_OPID_6AT (15:41:22 GMT) : With this you will need to contact who handled your account, Lisa.
Lisa (15:41:57 GMT) : And how do I find that out? It's been over 2 years since this account SHOULD have been out of my name!
RoseAnn_OPID_6AT (15:43:12 GMT) : You should cancelled your account before moving so that no one used it. We are unable to track it since the account is under your name. the information that we have is under your name.
Lisa (15:43:36 GMT) : I DID cancel it! That's what I'm trying to tell you...
Lisa (15:44:11 GMT) : I'm not a [censored].. I know how to move and how to cancel.. This is the only account that didn't get handled properly
RoseAnn_OPID_6AT (15:44:17 GMT) : The account was not cancelled and it is active until 02/XXX.
RoseAnn_OPID_6AT (15:45:01 GMT) : You said that you transferred it under your Mother's name, address and telephone. please coordinate it with her.
Lisa (15:47:13 GMT) : It's not my job to process an cancellation and/or transfer. That was Y'ALLs job. Which obviously didn't get done. It's ok tho.. I know exactly how to handle this. I will not pay for something I have not used and a mistake that I didn't make. This is why so many people hate Dish. Well, one of the reasons
Lisa (15:48:04 GMT) : Thank you RoseAnn_OPID_6AT. I'll be sure to share this conversation.
Auto-Generated Message (15:48:23 GMT) : Visitor has requested for email transcript. The email will be automatically sent after the interaction is wrapped up.
RoseAnn_OPID_6AT (15:48:29 GMT) : You may send this to your email it is on the upper left of your screen.
Lisa (15:48:41 GMT) : I know how to do it... Ha. Thanks tho
Lisa (15:48:57 GMT) : Good Day

I swapped over to dish and 1 of the main reasons was to get the playmaker. I used a portable sat for years with no issues. The playmaker is junk and does not perform as advertised. I have tried it at least 10 times with success only 2 of those times. The kicker is the same places I cant get service with the playmaker I got numerous times with a portable sat that you set up yourself.
When you call to get help you get the big run around, nobody knows how to help you with this product. When you contact dish they transfer you to dish outdoors which transfers you to wineguard which transfers you back to dish. Do yourself a favor and stay away from this product it does not work, dish does not help or support it, and no one will take it back. So now I have to spend more money to get another setup because dish basically washes their hands of it. I asked for a portable sat for all the trouble and was told no. That was a small price to pay to keep my business... over it going back to directtv, as bad as they were they are tons better than dish non customer service.

I returned internet equipment October of 2017. As per Dishnets instructions we received the box via UPS and returned the equipment as instructed. January of this year we received a collection notice that was filed by one of your contractors Viasat. On January 23, I spent over 4 hours speaking with Dishnet, Viasat and this collection agency to resolve this issue. Even though Viasat was contracted by Dishnet, per both, they can't communicate with each other. My complaint is we followed Dishnet's instruction, Dishnet confirmed receiving the equipment on 18th of October but yet there was no way for Dishnet to contact one of their contractors confirming the return of the equipment. Yesterday March 13th, I spent another 2 hours making phone calls to Dishnet and droving 30 miles into town to get a copy of the shipping receipt which I then filed a complaint against Viasat through the Attorney Generals office. This is not the first time this had happened and the more I talked with others the more I found this is a common experience. A person should not have to spend over 8 hours trying to get a collection notice withdrawn just because two parties, Dishnet and Viasat can't communicate in support of their customers. At this point and because this was not the first time this has happened we are considering changing our current satellite tv service to a competitor.

My 84 year old mother insisted she wanted dish tv because she had them where she lived before so I helped her sign up. We set it up on Thursday evening for Saturday afternoon installation. They promised to install her service Saturday 3/10/18 between 1-5 and I rearranged everything to be there. Mom had a stroke last year and now lives in assisted living. She cannot communicate well because of the stroke so the person that set the appointment told me I would need to be there. I live 25 miles away.
At 930am today the tech called and said he could not be there until 5:45 pm. I asked if there was any possible way he could come earlier and he said he could not because I was his last appointment for the day. I explained how far away I lived and I told him I would reschedule my work today so I could be there that late. I even got an automated call from Dish saying they would be there between 5:30 pm and 6:30 pm. I looked online and my appointment showed 5:45pm-7:00pm. I rearranged my schedule again.
At 3:30 pm Jose called and said he could be there in 5 minutes. I told him that I needed 20 minutes to get over there since I was in another town. He said he could not wait around 20 minutes for me to show up and he would reschedule for tomorrow (Sunday) morning. I told him I wanted to talk to a supervisor. He said he would call his supervisor and ask if he could wait on me and he hung up. 10 minutes later he called and said he would have to reschedule because he was getting close to having overtime and his supervisor would not let him work overtime. I wanted to know why this wasn't a concern when he was rescheduling me this morning for 5:45 pm? I asked how did he plan to work until 7 pm today if OT was a concern and why didn't he tell me this at 930 am? I asked to speak to his supervisor. He said he would have him call me. No one called.
30 minutes later I called customer service and asked to speak with a supervisor and got one. He apologized and said the best he could do would be to reschedule for Monday. My mother has few pleasures in life besides watching TV and she was so excited and looking forward to it being installed and now they cancelled. Now she will have been without any TV for 5 days. I wish I had followed my first inclination and gone with Direct TV. They keep their appointments. I used to be a dish customer and they treated me so badly I went to Direct TV years ago, I thought maybe they had changed but apparently not.
I want to register a formal complaint on the installation companies business practices. That installation tech lied to me by telling me he absolutely could not be there at the scheduled time of 1-5 and he lied again when he made the appointment for 5:45 and then called to cancel that appointment. I explained multiple times that I would need to be notified of schedule changes because I would need to rearrange my personal schedule to be there. Now my mother will be waiting until Monday for service to be established. Shame on you! I wish I could talk her into changing companies but she is afraid she will not be able to operate it since learning new things is difficult for her after her stroke.

When ordering asked for internet TV bundle. Was lead to believe that I was going to receive the bundle package. Find out after TV installation (wasn't informed that there would be two different installations needed), LOTS of calls (repeating myself) and agents later that internet is not available in my area. Tried to cancel account but they told me that I signed a contract. Informed them that no, I signed up for the bundle not just tv. Had to escalate call to the Office of the President to try to get a resolution. Agent tells me that she will have to listen to sales call and get back to me. I then informed her that I was going to call any and all investigative reporter that will ALSO look into this matter. I can't even watch On Demand without the internet.

Dish mastercard reward card expired and they won't reissue.
Complaint Rating: 100 % with 1 votes
Contact information:
Indianapolis, Indiana
United States
Mydishreward.com
I signed up for dish back in May of 2016 and I got a $100 dollars rebate master card, I put it in my wallet to use when I had an emergency not knowing that the card expires, well at the beginning of March of 2017 my husband lost his job and didn't have money to pay a bill and thought I would use it and when I called to get the balance it said 0, so I called the reward customer service line [protected] and spoke to Jaymie she said that could not re-issue my card I asked to speak to her supervisor and she also said no, I was devastated I couldn't believe that I lost 100 dollars that I desperately needed so bad. I know that I probably made an honest mistake of not noticing that the reward card expired but I thought that rewards card don't ever expire. I wish they were more understanding since I have been a good customer. I would appreciate your help and understanding to this matter to please re-issue my rewards card that I desperately need. Thanks.
Resolution statement
Dish has not even had the courtesy of emailing me or addressing my complaint in any way. It's if my complaint went to the bottom of the ocean, unfortunately I had to stay with them because I had a 2 year contract that will be up May of 2018, I will be glad to go to another company. Unless they come thru.

i could not pay my bill, so i was fielding THIRTEEN calls a day from everywhere in the country, plus emails, texts & also paper bills. i told them i could not pay my bill & was told there was no hardship way out of my contract, nor anything they could do. this went on for over a month. i finally got ONE decent rep that seemed to know what he was doing. He put me on a program they have called "PAUSE" which lasts for 9 months at a rate of $5.95 per mo. he also got me credits which wiped out my existing bill. i thought everything was taken care of. Lo & behold, the calls, texts, emails, paper bills continued, each one showing a different amount i owed. when i would speak to rep, none of them knew what was going on. then i get an email thanking me for $300 payment to break contract & they will send box for equipment. i did not authorize withdrawl from my account, nor did i break my contract. i received box, mailed equipment back & still have gotten a receipt from them. I want the $300 put back into my account, & i want something done about their backhanded, crooked business!

They refuse to give me my local news that pertain to our surroundings area instead they make us get out of state news that don't pertain to us.then I tell them about channels blacking out lots of times still have not fixed things Direct tv has guarantee us our local news and we will be switching to them. I contacted the better bussiness bureau they are investigating dish and the Attorney General is also on board.I'm going after dish network in a court action due to false advertising to hook me as a customer but refuses to give me local news but wants to sell us a antenna to get them and where we live antenna won't work.so don't buy dish I have published story in many news papers local and nation wide. My goal is to put dish out of business with their lies and deception of fake give you the channels you deserve crap.

Still negotiating with CW, so we haven't had a channel that we could get for free if we had an antenna for a few weeks now. Is it Dish or CW? Definitely Dish's fault since, since I can access CW's shows online. Also, I just noticed that if I press record during a show, I now only get the show recorded from the point that I pressed record, versus the whole show or at least the show from the point where I started tuning in to the show. Upgrade made the software sluggish. Press a button on the remote and wait 5 seconds for the guide to appear, or shows to delete. Also, Primetime only sorts in folders versus having the option to just have show listed by date. Primetime deletes after a few days, so it is easier to ‘lose' episodes.

For the past 7 days my dish tv signal is not coming. Few days back the same problem was there, complaint was lodged.The technician came changed the whole setup box, cabling and made handsome bill.The bill was paid.After few days again the same problem and complaint was lodged. Again they are asking for handsome bill and including the technician visit charges.Such poor quality of material are provided by Dish Tv, so that problem keep on repeating and they make handsome amount of bill.

To whom it may concern at Dish Network Customer Service:

My name is Andrzej Laguna, Account Number [protected], and on February 7th I renegotiated my service with Dish. I spoke with a customer service representative and after discussing my options I agreed to a new 2 year contract based on the agreement I made with your representative. I now have discovered that the agreement I made with your representative is not being honored.
I was previously had no contract with Dish Network, I simply paid month by month with no contract. I noticed that my bill would be increasing shortly so I called to renegotiate terms with Dish. My previous service was for America's Top 200, HBO, Showtime, and the Polish Super Pack and I requested that I wanted the same package. The representative told me that if I agreed to a 2 year contract that I would be given that same package for $133.00. I agreed to this, however that is not what has been delivered to me.
Upon inspecting my bill online I noticed my bill was for $146.52, in response I called customer service and they apologized for the error telling me my bill would be $131. Again I inspected my account and saw I was being charged $138.03, also my subscriptions to HBO and Showtime were not permanent, instead I had been placed on 3 month promotional plans instead of the full subscription I had agreed to with your representative.
I request that Dish Network honor the agreement I made on February 7th for America's Top 200, HBO, Showtime, and The Polish Super Pack for $133.00 a month. If this can not be done I request a release from the new contract agreed to due the Dish's inability to meet the terms that were negotiated. If this is not done I will further my complaint with local officials and local business organizations due to these deceptive practices.
- Andrzej Laguna
[protected]@hotmail.com
[protected]

I have been a Dish customer for 1 year. During this time, I have had to contact customer service several times. Now they have shut off my services because they say I did not pay my current bill. I checked with my bank and they had stamped the checks that I had sent them. When I told them about them, they told me that I did not make a payment. Then they told me that I needed to pay by credit card since it was easier for them. I neither have or want a credit card. I also told them to come and get their equipment. They said they would not come until the bill was paid. When I told them that they had been paid and that I would not be double charged. This has been a constant problem with them since I began this service. If I can't pay my bill the day I receive it, they cut my service off. The service people are very rude when I call and I have been disconnected when I tell them that my bill has been paid and cleared my bank. Now they tell me that in order to be free of them, I will have to pay $300.00. According to your website, my service can be disconnected at any time for free if I am dissatisfied with my service. Maybe you should read your own website. If my service is not disconnected, I will be forced to take other action concerning this matter. I would appreciate it if you would take the time to read your own website. You might learn a few things about your own contract.

Over 2 months of poor signal on WiFi boxes (Joey), Multiple customer service calls, New Equipment installation and 2 technical visits and problem persist. Their WiFi boxes do not work and want me to make holes in my walls to wire signal to fix their wifi inefficiencies. Worst they want me to pay an exit fee from a contract that has been poorly fulfilled by them?

I was ex-dish network customer and disconnected services about year ago 2016 and switched with Charter Communication.
I recieved call on 1/06/2018 and (Person mentioned his name Abdula from Dish Network) offering dish network programming 50% discount for 24 months with any contract. He explained what i used to pay dish network in past and my account detail with programing i used to have etc. He also mentioned my social security number as well as the credit card used to be on account. I refused but same guy call me 3 times after and finally i accepted offer because he said that my dish network bill will not be more then $61 or $62 per month for next 24 months with dish 120 chennels and international Urdu Mega pack programing.
I recived call from Dish Network to remind me that a dish netork technician will be at my home on Saturday Jan. 20th to install dish.
Technician came and installed dish and asked me to sign of his work done. He ask me to sign on his phone pad which i did and he never provided any printed document that show any contract.
Week later, I received bill in mail for service $101.95 for service date 01/20/2018 - 02/20/2018. I called Dish network and ask question in regard of bill suppose to be $61.00. They said that there is no such promotion that give me programing service in $61.00 and charged me $101.95.
They also informed me that i called for start services which i never called them. I can prove that i never call Dish network from any of my phone prior to receiving paper bill in mail.
Once Dish Network customer service charged me $101.95 on my credit card, next day on 01/30/2018, I see $250.00 Transaction charged on by discover card with these info:
IN *AFFORDABLE SATELLI
265 ROSE AVE., WI 54935
Transaction Summary
Merchant Category TELECOMMUNICATION SERVICES - INCLUDING LOCAL AND LONG DISTANCE CALLS, CREDIT CARD CALLS, CALLS THROUGH USE OF MAGNETIC STRIPE READING TELEPHONES AND FAXES
Transaction Date TUESDAY, JANUARY 30, 2018

At this point i reported dish network about this all fradulant activities. They have people with fully access of personal information that include social security, credit cards and phone, address etc.
I asked to disconnect my services because i cannot afford to pay $101.95 bill per month. After calling 3 or 4 times and talking to customer service and they were not helpfull. They cancelled my account but send me anoth email with bill due $426.97 for early contract and service termination fee (Total of $512.97).
I called credit card complany to report frade $250.00 transaction.

I need help in solving these issue. I cannot pay but they have already set auto bill pay and Dish Network will be charging $426.97 on 02/17/2018.

Regards
Suhail Awan

On 2/1/18 i received a wireless Joey that was ordered the week before. I was unable to make it connect so I call tech support. I spoke with Miguel for 1 hour and 42 minutes. He had us repeat the same steps multiple times. It was apparent he did not know what he was doing. At the end of that time he told me he would be sending a tech out on 2/2/18 and it would be $95. I refused to pay stating it was a new piece of equipment and asked to speak to a supervisor. He transferred me to a man named Tom. When i asked if he was a supervisor he stated he was not and to avoid paying the service charge i could but the equipment warranty package for$8.99 per month. Again, i refused and he transferred me to his supervisor Angelica. She was of no help stating if I bought the $8.99 package i would only be charged $47. I asked he to give me a tech that knew what they were doing. I was then transferred to George in tech support and she went through the troubleshooting to no avail. She stated she could send me a new wireless Joey but I would lose my recordings. I told her that would be fine. She then stated she was going to transfer me to someone that could possibly waive the fee to come out. I then spoke with Lena (supervisor) who could use some people and management skills training to say the least. She told me she could not waive any of the fee. She then transferred me back to a tech named Angel. Angel stated that what George told me was incorrect and they could not exchange the Joey. My only option was to have a tech come out. Again I was transferred to escalations and finally spoke to Edwin with outstanding customer service skills. He read the notes and reiterated with me that the note said that I had a replacement wireless Joey that wasn't working and refused to pay the service call. I was well into 3 hours on the call at this time. Edwin asked me to please explain as much as possible what had taken place over the last three hours. I did and he began troubleshooting. Within 20 mins he had the Joey paired and up and running. I asked to speak to his supervisor and explained to him that Edwin had saved me a unnecessary $95 service charge. My call ended at 3 hours and 47 minutes. It appears that the select button on the Joey is below the word select instead of above which is backwards to most electronics. One of the first questions Edwin asked me was if I was pushing the first or second button. If he knew this was out of the norm, why didn't the previous 3 techs? I feel like this is such a scam to sell other unnecessary products. I spoke with 7 people including Edwin and he was the only one that was courteous and caring. Your reps are sorely lacking in many areas. I run call centers all over the world and if one of my reps ever kept a customer on the phone for almost 4 hours they wouldn't have a job. I hope I killed their service levels but apparently they don't care about those either. I do not mind paying a service charge when it is truly necessary and Dish should do everything in their power to lower those service calls. I'm afraid you have too many of the wrong people in place. I am attaching a screenshot of the time on my phone. This shot shows the time I was transferred to Edwin. Keep in mind, I was transferred 6 times and only one person told me I was being transferred. Worst customer service experience ever!

I was with Dish 4 years ago left on good terms returned equipment etc.., so I decide maybe to check into service at a new house I bought, long story short the sales person quickly restarted the old account at the old address in small talk, me not knowing and kicked me off to customer service for equipment.
Customer Service was helpful advised me the account was started at which time I vented on him about how crazy that was not knowing what I bought into, channels, cost etc.. He canceled service which was $30, I had a credit that took care of that, Crazy sales people guess they work for consignment. Going elsewhere for this service.

When I press the left arrow button to see the daily sports listings, the listings this College Bowl and NFL Playoff season are MISSING ALL OF THE COLLEGE BOWL GAMES AND ALL OF THE NFL PLAYOFF GAMES! These are HUGE TV market broadcasts, and I must go looking elsewhere on the internet to find the time/channel of these games. Dish provided a special College Football Bowl games channel with scrolling information for the ENTIRE playoff season, but these listings scrolled too fast, and are inconvenient to see TODAY's games. This weekend the NFL wildcard playoffs have started, but the games are not listed on the daily sports listings. IS DISH EVEN GOING TO LIST THE SUPER BOWL?

your company don't stand up by it means I have call told them the box wants to short out they say try this try that un plug plug back up change cables did all this same thing then comes up want me to pay 98 dollars to come and tell me my box is bad what kind of b is this I never thought your company be so stupid I cant afford 98 dollars all I going to say if it shorts out and catch my home a fire I will own dish network I have been patience now I pay my bill every month now it time you step up and start being a company not always about the money I sent email to ceo no answer sent one to the lady in charge of customer service no answer let see I get one back from this