DISH Network
Reviews and Complaints

I was ex-dish network customer and disconnected services about year ago 2016 and switched with Charter Communication.
I recieved call on 1/06/2018 and (Person mentioned his name Abdula from Dish Network) offering dish network programming 50% discount for 24 months with any contract. He explained what i used to pay dish network in past and my account detail with programing i used to have etc. He also mentioned my social security number as well as the credit card used to be on account. I refused but same guy call me 3 times after and finally i accepted offer because he said that my dish network bill will not be more then $61 or $62 per month for next 24 months with dish 120 chennels and international Urdu Mega pack programing.
I recived call from Dish Network to remind me that a dish netork technician will be at my home on Saturday Jan. 20th to install dish.
Technician came and installed dish and asked me to sign of his work done. He ask me to sign on his phone pad which i did and he never provided any printed document that show any contract.
Week later, I received bill in mail for service $101.95 for service date 01/20/2018 - 02/20/2018. I called Dish network and ask question in regard of bill suppose to be $61.00. They said that there is no such promotion that give me programing service in $61.00 and charged me $101.95.
They also informed me that i called for start services which i never called them. I can prove that i never call Dish network from any of my phone prior to receiving paper bill in mail.
Once Dish Network customer service charged me $101.95 on my credit card, next day on 01/30/2018, I see $250.00 Transaction charged on by discover card with these info:
IN *AFFORDABLE SATELLI
265 ROSE AVE., WI 54935
Transaction Summary
Merchant Category TELECOMMUNICATION SERVICES - INCLUDING LOCAL AND LONG DISTANCE CALLS, CREDIT CARD CALLS, CALLS THROUGH USE OF MAGNETIC STRIPE READING TELEPHONES AND FAXES
Transaction Date TUESDAY, JANUARY 30, 2018

At this point i reported dish network about this all fradulant activities. They have people with fully access of personal information that include social security, credit cards and phone, address etc.
I asked to disconnect my services because i cannot afford to pay $101.95 bill per month. After calling 3 or 4 times and talking to customer service and they were not helpfull. They cancelled my account but send me anoth email with bill due $426.97 for early contract and service termination fee (Total of $512.97).
I called credit card complany to report frade $250.00 transaction.

I need help in solving these issue. I cannot pay but they have already set auto bill pay and Dish Network will be charging $426.97 on 02/17/2018.

Regards
Suhail Awan

On 2/1/18 i received a wireless Joey that was ordered the week before. I was unable to make it connect so I call tech support. I spoke with Miguel for 1 hour and 42 minutes. He had us repeat the same steps multiple times. It was apparent he did not know what he was doing. At the end of that time he told me he would be sending a tech out on 2/2/18 and it would be $95. I refused to pay stating it was a new piece of equipment and asked to speak to a supervisor. He transferred me to a man named Tom. When i asked if he was a supervisor he stated he was not and to avoid paying the service charge i could but the equipment warranty package for$8.99 per month. Again, i refused and he transferred me to his supervisor Angelica. She was of no help stating if I bought the $8.99 package i would only be charged $47. I asked he to give me a tech that knew what they were doing. I was then transferred to George in tech support and she went through the troubleshooting to no avail. She stated she could send me a new wireless Joey but I would lose my recordings. I told her that would be fine. She then stated she was going to transfer me to someone that could possibly waive the fee to come out. I then spoke with Lena (supervisor) who could use some people and management skills training to say the least. She told me she could not waive any of the fee. She then transferred me back to a tech named Angel. Angel stated that what George told me was incorrect and they could not exchange the Joey. My only option was to have a tech come out. Again I was transferred to escalations and finally spoke to Edwin with outstanding customer service skills. He read the notes and reiterated with me that the note said that I had a replacement wireless Joey that wasn't working and refused to pay the service call. I was well into 3 hours on the call at this time. Edwin asked me to please explain as much as possible what had taken place over the last three hours. I did and he began troubleshooting. Within 20 mins he had the Joey paired and up and running. I asked to speak to his supervisor and explained to him that Edwin had saved me a unnecessary $95 service charge. My call ended at 3 hours and 47 minutes. It appears that the select button on the Joey is below the word select instead of above which is backwards to most electronics. One of the first questions Edwin asked me was if I was pushing the first or second button. If he knew this was out of the norm, why didn't the previous 3 techs? I feel like this is such a scam to sell other unnecessary products. I spoke with 7 people including Edwin and he was the only one that was courteous and caring. Your reps are sorely lacking in many areas. I run call centers all over the world and if one of my reps ever kept a customer on the phone for almost 4 hours they wouldn't have a job. I hope I killed their service levels but apparently they don't care about those either. I do not mind paying a service charge when it is truly necessary and Dish should do everything in their power to lower those service calls. I'm afraid you have too many of the wrong people in place. I am attaching a screenshot of the time on my phone. This shot shows the time I was transferred to Edwin. Keep in mind, I was transferred 6 times and only one person told me I was being transferred. Worst customer service experience ever!

I was with Dish 4 years ago left on good terms returned equipment etc.., so I decide maybe to check into service at a new house I bought, long story short the sales person quickly restarted the old account at the old address in small talk, me not knowing and kicked me off to customer service for equipment.
Customer Service was helpful advised me the account was started at which time I vented on him about how crazy that was not knowing what I bought into, channels, cost etc.. He canceled service which was $30, I had a credit that took care of that, Crazy sales people guess they work for consignment. Going elsewhere for this service.

When I press the left arrow button to see the daily sports listings, the listings this College Bowl and NFL Playoff season are MISSING ALL OF THE COLLEGE BOWL GAMES AND ALL OF THE NFL PLAYOFF GAMES! These are HUGE TV market broadcasts, and I must go looking elsewhere on the internet to find the time/channel of these games. Dish provided a special College Football Bowl games channel with scrolling information for the ENTIRE playoff season, but these listings scrolled too fast, and are inconvenient to see TODAY's games. This weekend the NFL wildcard playoffs have started, but the games are not listed on the daily sports listings. IS DISH EVEN GOING TO LIST THE SUPER BOWL?

your company don't stand up by it means I have call told them the box wants to short out they say try this try that un plug plug back up change cables did all this same thing then comes up want me to pay 98 dollars to come and tell me my box is bad what kind of b is this I never thought your company be so stupid I cant afford 98 dollars all I going to say if it shorts out and catch my home a fire I will own dish network I have been patience now I pay my bill every month now it time you step up and start being a company not always about the money I sent email to ceo no answer sent one to the lady in charge of customer service no answer let see I get one back from this

Tonight I was on the phone with Rob and the only good thing I can say about the experience was he did get my internet service up and running. He would not listen to anything I was trying to tell him he was extremely rude and kept cutting me off when I was speaking. He also went as far as to tell me he didn't have a magic button to make my system work when I clearly was trying to inform him of what troubleshooting steps I had already taken and yes I was annoyed because as I told him to start with I had been trying to get the system to work for 2 days. I asked to speak to someone else and he told me there was no- one else who could help me? I hope dish network doesn't consist of one employee.

I have been with Dish for 14+ years. My husband passed away in September and I'm moving in with my daughter. I called and had my account put on hold until I was settled. In December I called to get service at the new address with the understanding that I would have internet service thru Windstream. Internet was set up to be installed the first of January. The lady helping me with that account had everything messed up, she had it set up to be installed in my old house. I had set up to have Dish installed in my new house (after internet) mid January. I had agreed to the two year contract for the new house but wanted to cancel until I could find a new internet provider. I called 9 days before the installation date...
BUT...was told I had been locked into the two year contract even before anything was installed!
The contract was not "connected" to an address of installation but was "connected" to my account.
Soooooo, I will be paying an "early termination fee" even though it was NEVER installed. I know I'm not the only one this is happening to. There should be a class action lawsuit started against this company.

Poor business practices will eventually catch up.
If anyone has money invested in this company's stock, I would get it out.

On December 15, 2017 our internet service was throttled back because we hit our 50 GB data limit. Not a problem in itself. On December 17, 2017 the upload speed resumed to normal levels of between 13 and 17 MB/s. However, the upload speed NEVER returned.

Before we were throttled back I was getting upload speeds of between 1 and 1.5 MB/s. Now I am barely getting o.1 MB and sometimes NOTHING AT ALL to the point I can not even do a ping test!

I was in IT before my retirement, so I first unplugged the modem, let it sit for 5 minutes, then restarted it. I also tested the speed with two different sites to make sure I was getting similar readings.

When it did not improve, I called Dish tech support on 12/21/17. The Tech, Matt, logged into my modem remotely and tried to reregister it and troubleshoot with the tools he had available. He verified the slow speeds through his tools. Nothing improved. He dispatched a tech to our house.

on 12/22/17, the tech arrived and also could not get the issue resolved. He called Dish Support and they were of absolutely NO HELP to him either. He then called his own supervisor, who authorized him to replace ALL the equipment. He replaced the J1 tria, the HT1100 modem and ALL the cabling from the dish outside up to and including to the modem. No success in improving the upload speed. He said I needed to call Dish tech support again.

On 12/23/17 I called and spoke to Joe. He also could not improve the upload speed and said he would escalate the ticket to Hughes Engineering for resolution. I thought I would see some improvement in a couple of days.

On 12/28/17 I called again and spoke with Ken. I let a few extra days go by because of the Christmas holiday. Ken verified that my upload speed was at 0.1 MB/s or less and re-registered the modem again. He was also not able to log in remotely to the modem to access the administration pages. He escalated the ticket AGAIN to Hughes.

On 12/30/17 I called and talked with Rob. He said all the notes were in the ticket, but there was no resolution yet and Dish was just "waiting" to hear from Hughes.

This is starting the 2nd week of little to no upload speed. I am paying for the most expensive available package you have and have no upload speed, which causes issues when trying to log on to certain websites, or transfer data.

I'm frustrated. I get no feedback on the status of my ticket except when I call you. I think over a week is being patient on my part. Dish's techs try and are very courteous, but the problem is not with my equipment. It is all new and has been recalibrated, pointed, acquired, etc. The issue seems to be with that portion of Hughes service.

HELP!

Lynne Carr

I was offered a 100.00 rebate when I was put off stating I got dish I replete called and asked about it but every time I was put off believing it was coming. Now its been a year and no rebate I had them disconnect service, they said because of early termination it would cost me a 320.00 fee I called the bank and had them send a copy or all the transactions from a year to date. Now they sent a collection company after me wanting 127.00 I told them that I would pay the 27.00 not the 100.00 promised and that is were it stands now
William Hayden

On 11/11/2017, I called to pay off a past due account and start a new service. During the 1 hour and 9 minute call I was transferred to 15 customer service representatives. After asking questions regarding paying the past due account, and starting new services, the CSR that took the payment informed me that I would be able to start a new service immediately. After the payment was received, he told me to call back to have the service started. The gentleman was totally deceiving, and did not have any good intentions on providing me the service that he discussed with me. I asked for a supervisor, but only to be transferred multiple times. There was a young lady whom I cannot remember her name, but tried to help me. The last person that helped me was outstanding and explain things properly, instead of lying like the CSR that took the payment. Dish was quick to take the past due account payment as well as the first month payment only after it has been installed for 14 days, but never did I receive a call to resolve the inconvenience, nor the misinformation received by the company's representative. I also received more than the 49.99 promotion I inquired about. I am highly disgusted with the services that I received on November 11th!

Dish Network has called me over 30 times for this other person's delinquent account. I have called them twice and they're rep says "oh no problem, we will remove your number". Both reps said the same thing. I blocked the number and it still comes through. I Just came back home to two more calls and voice messages on my phone. This has been going on over two months. I have never ever had an account with them.

I have been a customer of your cable company for the past 10 years, give or take some, (really not much of a choice here in Puerto Rico, it's either Dish or Direct T. V., which we already had and the truth, both are worthless and overpriced. So far, the services have been lousy and very costly, and since no one has bothered to come to my home as scheduled, on numerous occasions, then have the nerve to lie about it, you leave me no choice, but to post it wherever I can. Dish has some really poor customer service, I have been told I have a lot of credit, but instead of honoring it, more money has been increased and I shall explain further. I pay $133.67 monthly, that comes out to $1604.04 a year, that is not cheap, highly pricey for channels that keep getting blocked, taken away, and who really needs to watch hundreds of music channels that don't have videos to, just something to listen to or the hundreds of sports channels, I'm not interested in those, a waste for me. It's terrible we can't choose our own packages, oh but I tried to do so, but was given a price of $150 for just 4 channels, how ridiculous. And on top of that I have been having a faulty/troubleshooting cable box that hasn't been working at all and still charged for it, every single month, for the past 7 months or more, can you believe that?

Since last August I have been requesting a technician/repairman to come to my house and fix/repair or exchange a cable box that has been useless, (funny how quick they break and no one comes to replace them, no matter how many calls are made). This is way before hurricane Maria, just to clarify this, because there may be more excuses from Dish stating that there was no electricity due to the hurricane and yes there was a time we didn't have electricity and water for some time, the lousy customer service goes beyond and way before the hurricane. Puerto Rico was hit with hurricane Maria in September, I should know I had a stroke 2 days prior and was in the hospital. So, the complaints go many months prior to that.

Every time someone says there sending a technician over, no one shows up, but then I'm lied to stating no one was home, I had a triple bypass heart surgery and resting home with my son caring for me, there are people in the home 24/7, is unbelievable how can all these technicians lie about "arriving at the home and no one was at the house", when clearly, they are lying and no one questions it, where is the proof, the paperwork, the customers signature? All I wish is to have some decent cable where I can watch television having to be bedridden, because I can't do much.

I'll go more into details about the technicians no shows;

1. November 13- there was a no show, when there was a technician that was supposed to come and change the broken box that I've been getting charged for over 6 months.
2. November 23-24 — I spoke to Angela
3. November 25 — I spoke to Vanessa
4. November 28 — I spoke to Maria
5. November 29 — a technician was again a no show

I get the same old recordings and nothing gets done, nobody comes to replace the broken cable box and today December 11, I receive a letter from Dish increasing the payment again, yes you read that right, increasing to $140.87 and I have until the 18th of this month or it will be cut off, incredible isn't? Why the inflation? I mean who should I sent the next complaint to, the BBB, Consumer Affairs, you tell me where the most Dish complaints are. I have always paid on time, every month and if anyone checks, they can clearly see that.

I was offered a $7.22 credit, what a load of nonsense, anyone serious, is this a joke? Do you really think that embarrassing, pathetic amount is fair? Months of a broken cable box, being charged for it, paid channels that are being blocked left and right, prices increasing, credit owed for months and this is all I'm being offered?

The appointment made are always a no show. People seemed to be completely unapologetic about everything that has happened, but still overcharging for not receiving any service like the cable box changed or the credit I am owed.

I am being billed every month. I am very disappointed with the poor service, and I would've changed to another cable service provider, if that was possible, but unfortunately there isn't, so I'm pretty much stuck with Dish as my cable service provider. I have had some good service in the past, but lately this incident has really left a bad impression on me. I hope that you look into the matter immediately, although I highly doubt anything will be done as in the past and refund the excessive money I have been paying for channels blocked, and extra cable box that has been broken and the credit I very well deserve.

Some of the examples of blocked channels, some of my favorites and now charging for are:
1. Channel 253 soap net — GONE, now I have to pay for it, never got credit for it and it was in my package that I was paying for, now they want to charge EXTRA for it
2. Channel 17 C — GONE - (same as above)
3. Channel 199 Chiller — GONE (same as above)
4. Channel 8 CBS — Gone since December 1, but have been without it for over 5 months
5. Channel 20 ABC — BLOCKED

Basic channels that have always been included in the packages, now cost extra, and I have to get more packages if I want certain channels.

Is unacceptable, irresponsible and down right negligent, but they get away with it because we don't have a choice and nothing can't ever be done, customers service is horrible, they are liars, cheating thieves.

Today experienced was the icing on the cake I was so flustered today with dish network I walked away from them and was blessed within minutes on to another carrier with better customer service and to say the least much better rates. After being a loyal customer with dish network for 6 plus years they left me with no other options but to pull away and go to another carrier and the sad part is that they didn't seem to care .After having to continuously ask for management on several different attempts meaning that I would have to hang up and call back just to hear over and over and over again that I'm equipped to tell you exactly what management will tell you and that no manager is warranted at this time. Seriously you have a dissatisfied customer of 6 plus years asking for a manager and this is the customer service I get not to mention the other bad experiences I've had with this company throughout the years .So now I've asked to suspend my services permanently and to send me boxes to my home so that I can send all of the equipment back and start enjoying my new carrier.

- I was referred by a friend and signed up and service installed 9/2/17...I was told I would received $50 credit for 10 months and receive a $100 visa gift card in 6 to 8 weeks. I have been calling twice a month asking about the $50 credit and I kept being told that it was sent to the back office and then it was denied because it expired and then was told my voucher was emailed to me on 9/13/17 which I never received and now it has expired and it's to late to receive my $100 gift card. I'm so disappointed and frustrated, feel like I was lied to just to get my business. Now I wish I would have just went with Direct TV. Mindy very dissatisfied customer!

On December 1, 2017, I was supposed to have a tech at my home between 2 pm and 4 pm . I checked the techs progress online and the service window was changed to 3:30 pm to 4:15 pm without my knowledge or approval. I checked online again and the service window was changed again to 4:30 pm to 5:30 pm. No one came to my home. The technician assigned to my problem was named "Lorenzo." When I called to complain, the tech stated that he was at my home at 5:13 pm and I was not home. I was home. I had visits from the mailman, UPS, and Amazon. All activity at my home is captured on video. No one from Dish Network or any other company other than those I just named, came to my home. "Lorenzo" is a liar and should not be in the customer service industry. Dishonesty will lose my business every time and I will be sure to tell my family and friends about the dishonesty of this company.

It has not even passed 24 hours since dish install the service and I am not fully satisfy with the service. When I call to get service the sales rep ask me what I needed. I told him I needed service for 4 tvs. All hd. When the tech guy comes out he brings a total of 2 hd and 2 regular boxes. I call customer service and they fixed it (supposably) when they finish installing I check the guide and I get a totatly different package that I didnt ask for. Today i want to wach a channel and it changes in another room. Once again i call customer service and they assure me i ask for 3 tv not 4. REALLY! Come on... know they tell me to fix it I have to pay extra for another box to be able to wach different programming. Not a satisfy customer

I have had an I believable amount of service outages and service repair calls. I receive substandard help through customer service, and I feel the techs who come to my home either don't know what they are doing or just don't care. I have had 5 service calls in just less that 2 months and I am being billed when essentially I had no use of my Dish service. I am so exhausted from always fighting with this company and having poor service monopolize my life. I have lost a rediculous amount of income due to service calls and 100's of hours on the phone with customer service to still not have my problems resolved and the last techs were just here this past Saturday.

I spoke with 3 Chat representatives that were not listening to what I was saying. I contacted about "not able to sign on to BTN2GO". was then told to sign in to BTN2GO! I then said again that I could not sign in...the same response. I was not treated with any respect to my problem. At one point I was told to go to channel 402. Boy, if I could only do that from my computer in Oklahoma.
No customer service what so ever. If there is Chat the reps should at least listen and be informed enough to help.

Seriously considering to going back to Comcast

You have chosen the wrong day to blackout programming on CBS. The fact that you can't come to an agreement shows and reminds Americans and many others exactly how greed comes into play when it comes to the distribution of television programming.

We are now looking at all options to completely cut the cord with all satellite programming providers. We are not interested in switching providers we are going to dump dish and any other idea to use other providers.

We have ordered an OTA antenna. Once I have it installed we will be cutting the cord. Enough is enough. That fact this would happen on a prominent holiday tells us a lot about TV programmers and providers.

Shame on all of you!

David Smith

service is not running and they refuse to send out a technician unless i pay $95 for them to come fix cable! according to them my receiver is faulty need to replace it but i have only had service with them for 2 months! they gave a bad receiver and i cant watch tv channels that i pay for. the new receiver tgat they are sending will take a week to arrive in my house! according to them thats the best they can do wait for the new box and maybe then they give me some credit. it would be much easier faster for them to have a technician come out but i need to pay a fee. i am not allowed to cancel service because i sm under contract and eould be breaking it an would be charged $400.00. since i opened the account i have certain problems with the service and are unsatisfied with them especially with bad weather we loose signal cant watch tv. since the beginning they offered certain channels packages then kept changing things channel service until i told them i would notify you consumer protection. most recently one of the internet service account became disconnected due to their mixed up in billing . i had a bundle thenit became unbundled . i psid dish a fee for service they went ahead and reimbursed me and asked me to pay their partner frontier because thry handled billing portion for dish too. it has been a big mess