DISH Network’s earns a 1.8-star rating from 1351 reviews, showing that the majority of job applicants are dissatisfied with recruitment process.
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unable to install to two houses with the same address
I had dish network install service in my home approx. 6 years ago. Never had any problems.
a friend of mine needed a place to put his trailer, unable to find a trailer park. I allowed him to park his trailer on my property. approx. 2months goes by and my friend calls dish network to have them install a dish and service in his trailer, no problem. dish network sends someone right install all the parts, service is good. about 1 year later i lose all my unemployment benefits, no more money. I call dishnetwork and cancel my service, promising to turn my service back on, as soon as i get on disability. I hayve started to get my disability .nowwewant our TV turned back on. I talked to several different people, they all told me that you can not have service at two houses with the same address and different name. I guess we will have to go to direct tv.
The complaint has been investigated and resolved to the customer’s satisfaction.
service downsizing
signed up for their international packages 3 years ago and recently they removed 5 of 11 channels and still charge me the same price.My wife speaks russian and it is her only cultural connection here in the states.The internet is getting better so soon we will drop them for good.Do not slap your customers in the face dish and if you have stock with them SELL IT NOW...
The complaint has been investigated and resolved to the customer’s satisfaction.
Reiner, I do apologize that you were affected by the removal of some Russian Channels.
As programmers rates increase, so does it drive the price of our packages. Sometimes it is necessary to remove channels to allow us to improve the content and quality of our programming and introduce new, popular, channels.
I know it's frustrating, but I hope you understand these necessary changes help provide you with quality Russian entertainment. To help minimize the loss of those channels we have recently added two new channels: COMEDY TV on channel 593 and, for the hockey fans, NHL Network on channel 403.
If you have any questions/concerns feel free to email me at thomas.faust@dishnetwork.com
customer service/unauthorized debit
Dish is charging me a $210 cancellation fee, and notified me that they were going to auto-debit the charge. Not having the money, I called and spoke to a Mike, who assured me that they would be able to bill me instead. Of course, the auto debit came through, over-drawing my account. I called and spoke to a supervisor named Tristan, who was very rude and hung up on me. I called back, and after 30 minutes on hold I spoke to a Ronnie or Lonnie, who told me that they would honor their word, reverse the charge, and issue me a bill. The call was disconnected. I called back a third time and spoke to a Joe Campos, who informed me that because there were inadequate notes on the account they would be unable to help me. Then of course, there was no manager or supervisor over him and he refused to let me speak to anyone else. I will NEVER deal with Dish again and will make sure to tell everyone what they've done.
Nadia Loukeh
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, Nadia Loukeh! I can certainly look into this situation and find out where it is that we stand right now. What I encourage you to do is email your account number to me so I can do some research. My email address is michael.lemar@dishnetwork.com.
pre-pay dish service
i have a pre-paid dish satalite service...i tried to turn my sattalite on and downgrade my programming and they keep telling me i owe 104.00 dollars ...but it is pre-paid, meaning i pay in advance for service and i do not owe them anything if the service is turned off ...i tried to tell them this, but they insisted i must pay them 104.00 dollars for the larger package and then and only then can i downgrade ..how can i owe them 104.00 if i am a prepaid customer..i was on the phone and computer for over an hour trying to explain this and they could not understand the concept of what pre-payed in advance meant and kept trying to soak me out of 104.00 dollars for service i did not recieve!.. HERE IS THE CONVERSATION I HAD WITH THERE AGENTS TODAY..4/8/2011 IVE REMOVED MY LAST NAME FOR OBVIOUS SECURITY REASONS... IT GOES AS FOLLOWS ...Customer Chat
Chat Transcript
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
Marc (ID: DDI): How may I help you today?
edward: i have a prepaid dish and im trying to get a different package than what i have and pay the bill as it is off right now
Marc (ID: DDI): I am sorry to hear that you are having an issue. I'd be happy to resolve that for you.
edward : it wont let me
edward : thank u
Marc (ID: DDI): I sincerely apologize for the inconvenience this has caused you.
Marc (ID: DDI): For security purposes, can you please verify the PIN on the account?
edward : 9ty
edward : 2943
Marc (ID: DDI): You're welcome.
Marc (ID: DDI): Thank you.
Marc (ID: DDI): Edward, I understand that you are trying to login into your account and you are not able to do that.
edward : i got to log in but it only takes me to the billing page
Marc (ID: DDI): I sincerely apologize for the inconvenience this has caused you.
edward : im trying to downgrade my package
Marc (ID: DDI): I understand that.
edward : from everything pack to americas 250 i believe its called
Marc (ID: DDI): Edward, I see that your account is not active right now.
edward : right
Marc (ID: DDI): In order to reactivate your account you need to pay $104.99.
edward : so im trying to reacticvate with a different package
edward : its pre-paid
Marc (ID: DDI): I do understand your concern Edward.
edward : so i dont owe anything when it gets turned off as i pay in advance
Marc (ID: DDI): But if you want I can take a payment for you.
edward : will that change the service package and get it back on?since its prepaid
Marc (ID: DDI): Edward, I would like to inform you will not be able to login as you need to pay the amount.
edward: i dont want the everything pack and dont want to pay 104 if im not getting the everything pack
Marc (ID: DDI): Once you pay your bills then only you will be able to login.
edward : i can login to my dish account online
Marc (ID: DDI): I understand that.
edward : i dont have a bill, its prepaid
edward: iim not going to pay 104 if my package i want cost less
Marc (ID: DDI): I do understand your concern Edward, but you did not pay your bills of 03/24.
edward : its PRE-PAID...I PAID FOR THE SERVICE IN ADVANCE...SO THERE IS NO BILL OR BALANCE ...ITS A PRE-PAID DISH SATALITE
Marc (ID: DDI): May I know which package do you want to add by removing America's Top 250.
edward : i thinks it the one for 60 without movie channels as i dont use them
Marc (ID: DDI): Okay.
edward : i dont know the name of it..
Marc (ID: DDI): I will let you know.
edward : k
Marc (ID: DDI): Edward, America's Top 200 package is $59.99 per month.
edward : i thinks thats it
Marc (ID: DDI): All right, I will add this now by removing America's Top 250 package.
Marc (ID: DDI): I am sorry Edward, its not possible to do that because you need to pay your bills.
edward : ii dont have a bill that bill was in case i wanted to keep my service going in advance..i was paid up..the 104 was for the following month that i did not get service
Marc (ID: DDI): I see that your bill generated on 03/24/11, as you are a Pay in Advance customer you need to pay this in advance.
edward : pre paid..pay in advance
edward : i know but i dont want the 104 package
Marc (ID: DDI): But you did not pay your bills in advance that is why your account is not active.
edward : i want the 200 package and pay for that, not the 104 package
edward : yes i did pay in advance..its a pre-payed service
Marc (ID: DDI): I understand that Edward, but once you pay your bills then only we can change your package.
edward : i dont have a reg sattalite servece
Marc (ID: DDI): Okay.
edward : its not a reg dish sat servive
edward : sry, typeing to fast, spelling off
Marc (ID: DDI): Edward, I got your point and would like to inform you that once your pay your bills then I will downgrade your package and you will see these credits in your next statement bill.
Marc (ID: DDI): But as of now you need to pay minimum of $104.99 to reactivate your account.
edward : i dont owe a bill, its pre-paid i pay for my service in advance, so why is there a problemm, i dont understand why i owe a bill for service i did not recieve
Marc (ID: DDI): I see that your last payment made was on 03/01 and your balance due date was 03/24.
Marc (ID: DDI): But you did not pay your bills in advance as the balance due date is over.
Marc (ID: DDI): Edward, could you please tell me when your bill generation date?
edward : yes if i wanted the service from 3/24-4/24 i would have paid for 104...but i didnt not want the service for that time so i did not pre-pay...
edward : i ussually paid by the 22 of each month
Marc (ID: DDI): Okay.
Marc (ID: DDI): May I know if you had paid your bills 24th of this month?
edward : i did not pay anything for the dates 3/24-4/24
edward : as i pre-pay so i dont have a bill
Marc (ID: DDI): As you did not pay your bills of the bill generation date of 03/24 in advance so your account has been disconnected.
edward : i dont have a bill, its pre-paid
edward : what is so hard to understand its pre-pay
Marc (ID: DDI): Edward, prepaid means Pay In Advance.
Marc (ID: DDI): So every month you need to pay your bill in advance.
edward : yes i knothats why i shouldnt have a bill for service i didnt get
edward : i did pay in advance!
edward : ive had pre-paid for yrs
Marc (ID: DDI): Edward, I am sorry I could not get you.
Marc (ID: DDI): Could you please be more specific?
edward : ok
edward : lets say i want service from say the first of april till the first of may..i would pay on the first of april for that service
edward : then at the first of may if i dont want service for may, i dont pay
edward : until i want the service agian i call and pay agian
edward: im not a billed customer, im a pre-paid customer
edward : i got a pre-paid sat so i dont have this kind of problem
Marc (ID: DDI): All right. I understand that you want to discontinue the services with Dish.
Marc (ID: DDI): Am I correct?
edward : no, i never said that
Marc (ID: DDI): Okay.
edward : i want to reastart the servive with a smaller package as a pre-paid customer like ive been
Marc (ID: DDI): Edward, do you want the services to be continued now?
edward : yes with a smaller package that i wpould pay in advance for right now, but not the 104 that I DO NOT OWE
edward : AS I DID NOT RECIEVE SERVICE FOR THAT 104 THEY ARE TRYING TO CHARGE ME
Marc (ID: DDI): I understand your concern, as I told you earlier you need to pay the minimum balance of $104.99 in order to reactivate your account then only we will be able to change your programming. And once it downgraded the amount which you will be paying now for America's Top 250 package will be credited back in your next bill.
edward : BUT THATS WHY IM DOWNGRADING CAUSE I DONT WANT TO PAY THE 104 RIGHT NOW AS I DO NOT OWE THAT...I OWE NOTHING TO DISH NETWORK..SO I SHOULD NOT HAVE TO PAY 104, I SHOULD HAVE TO ONLY PAY THE AMOUNT OF THE PACKAGE I WANT AS IT IS PRE-PAYED
edward : ITS COMMEN SENSE
Marc (ID: DDI): I am sorry Edward, I do understand your concern and I wish I could do this for you but you need to pay this bill in order to reactivate it then only we will be able to have any access on the programming.
edward : I DONT OWE A BILL!ITS PRE-PAID! I OWE NOTHING TO DISH..WHAT IS SO HARD TO UNDERSTAND?
Marc (ID: DDI): Edward, I request you to pay your bills now first in order to activate your account and then you can change the programming package.
Marc (ID: DDI): Edward, may I know if you have paid your bills in time?
edward : IM TRYING TO START NEW SERVICE THATS ALL
edward : YES I HAVE, IPAY THEM IN ADVANCE SO YES THERE ON TIME
Marc (ID: DDI): I am sorry to hear that. Please be online while I transfer your chat to Loyalty.
Marc (ID: DDI) has left the session.
Please wait while we find an agent from the (20) Loyalty department to assist you.
edward pew: UNLESS I DONT WANT SERVICE.LIKE BUYING MINUTES ON A PHONE
Thank you for contacting the Customer Loyalty Helpdesk, I will be handling your request today. Please give me a few minutes to review the agents previous chat so that I can help you with your issue.
Brian (ID: LR9): Thank you for your patience Edward, we have been very busy today but I will make sure your issue is taken care of in a timely fashion.
edward : TY
Brian (ID: LR9): Thank you for holding. I'll be with you as soon as I can.
edward : K
Brian (ID: LR9): Your patience is greatly appreciated.
Brian (ID: LR9): Hello, Edward. Thank you for holding. As I am reviewing the previous chat session I see you are looking to downgrade the service. I'd be happy to assist you. Upon review of the account service is interrupted based on no payment. You are set up on a pay in advance plan, therefore we would need to collect a payment of $104.99 to restore service. Then we can downgrade the programming. Did you want to make a payment with me today so I can continue to assist you?
edward : -I DIDNT WANT TO PAY 104 FOR SERVICE I DIDNT RECIEVE, , I WANT TO PAY THE AMOUNT OF THE PACKAGE I WANT TO RECIEVE FOR THIS MONTH.I SHOUD NOT HAVE TO PAY 104 FOR WHICH IS MORE MONEY THAN I SHOULD HAVE TO PAY FOR A LESSER PACKAGE AS I DONT HAVE A BILL..IM PRE-PAID AND THERE TREATING ME LIKE I AM A BILLED CUSTOMER, WHICH IM NOT
Brian (ID: LR9): I apologize but you are not a pre pay customer. You are a pay in advance customer. The service need to be paid upfront at all times.
edward : PAYED 9IN ADVANCE IS PRE-PAYED
edward : IT IS PAYED UP FRONT
Brian (ID: LR9): You would have needed to contact us prior to the interruption to make the change. Since the interruption has taken place you will need to pay for the amount of $104.99.
edward : THAT MAKES NO SENSE, WHY SHOULD I PAY FOR SOMETHING IM NOT GETTING...
Brian (ID: LR9): Did you want to make a payment of $104.99 with me today?
edward : I WANTED TO PAY FOR A NEW PACKAGE, NOT PAY THE AMOUNT OF A PACKAGE I DID NOT WANT
edward : OR GET
edward : BASICALLY START OVER
Brian (ID: LR9): I apologize there's nothing more we can do without a payment.
edward : AS IVE BEEN A PAY IN ADV CUST FOR YRS
Brian (ID: LR9): Was there anything else I can assist you with?
edward : SO I HAVE TOPAY 104 FOR SOMETHING IM NOT GOING TO GET?
edward : HOW DOES THAT MAKE SENSE SINCE I OWE DISH NOTHING?
Brian (ID: LR9): You would have to pay $104.99 to restore service. Then we can downgrade the programming and you would have a credit applied towards next months bill.
edward : AND JUST WANT TO DOWNGRAND AND PAY FOR THAT
Brian (ID: LR9): You would have to pay $104.99 to restore service. Then we can downgrade the programming and you would have a credit applied towards next months bill.
edward : THATS MAKES SO SENSE AND I FEEL LIKE IM BEING SCAMMED BY DISH NOW, IVE NEVER HAD THIS PROBLEM WHEN IVE UPGRADED OR DOWNGRADED BEFORE WITH DISH IN THE PAST AS A PAY IN ADV CUSTOMER
edward : THERE TRYING TO GET MONEY OUT OF ME I DONT OWE THEM
Brian (ID: LR9): Again if you do not make a payment there's nothing more we can do.
Brian (ID: LR9): Did you want to make a payment?
edward : NO
Brian (ID: LR9): Ok.
Brian (ID: LR9): Was there anything else I can assist you with?
edward : I DONT THINK I SHOULD HAVE TO PAY 104 FOR NOTHING IM GETTING
edward : NO
Brian (ID: LR9): Thank you for contacting DISH Network, have a great day.
Thank you for visiting DISH Network. You may now close this window.
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The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, gamamaggie1966! I've gone over your post and would like to help. The $104 charge was likely for services for the upcoming bill period once you reactivated. It could have also included a possible past due amount. In order to assist you with this further and determine for certain, let me know if this situation has been handled already or if you still need it taken care of. I'll look forward to hearing from you to get some additional information!
Hope that helps!
unauthorized bank withdrawal
My dish network account is authorized to automatically withdraw $55.67 service fee monthly from my bank account. Early this month my computer repairman commented there was no HD reception on local channels as called for in my contract. On calling dish I was told a service fee of $95 would be charged for a technician to check it. When I responded I had never received HD on locals as contracted for the agent agreed there would be no charge. After the tech came he said in order to get HD on locals a dish would have to be placed on the mid front of the roof facing the street. I did not choose that unsightly placement and our homeowners' regs don't allow such. Checking online for pending charges, I found a charge of $155.67 was scheduled. I immediately contacted dish asking they cancel the pending charge. Instead, $155.67 was withdrawn.
I've called for correction almost daily since and repeatedly was told the matter had been settled.
Today, after speaking to 4 agents without satisfaction I was refused access to a manager. Dish has $100 of my money and is refusing to either return it or cancel my contract without further "charges".
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not sen any acct number scam
lorendacharity@aol.com,
Your concern with the big charge is understandable since you're confident that the equipment was returned to us several weeks ago. Allow me to take a look at that for you by sending me your account number in a private message. When I have it, what I'll do is check our records to verify whether we've received it. If we have, I'll simply reverse the unreturned equipment fee and issue a refund for the payment.
Thank you and I'll look forward to speaking with you!
dish network has done the same to me..i returned equipment 2 weeks ago..and i had received aletter about funds being taken from my bank account..i spoke with 2 reps on 2 different days..and they both assured me that since dish network didnt have authorization to take from my bank account..then it would nt be bothered..i asked them to mail me the bill..all was ok.until i saw this morning they with drew over $300.00..spoke with the poorly trained staff and no one could find the calls i made last week...im reporting dish netowrk to all bbb and ftc...its a shame they do this...dish is very shady..and i wouldnt sign up again if my life depended on it..and the contract was so quick that i signed not realizing they go and steal...poor excuse for a business...
Hi there Carol Rusk! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with
DISH Network! I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our
Executive Resolutions Department & I would be more then happy to help you get this resolved. Since this is a public
forum you can e-mail me if you'd like with any additional information & then you & I can work together and definitely make sure
we get this all fixed for you! My email is michael.hurst@dishnetwork.com. Take care & Hope to hear from you soon! –Michael
Have you tried disputing the charge at your bank? All you do is fill out a form saying that the charge was not authorized and they refund your money. I've had this happen to me before
dish network is nightmare
1. Fee increases
When I signed up with Dish Network, I was told the first 12 months for 120 channels is $24.99. Four months into the contract, they increased the price to $31.99. The reason: their cost increased. I called them they asked to read the contract: it said the price subject to change. But when I talked them on the phone they told me the price is $24.99 that is good for 12 months. This is a company they are extremely greedy. I think the best person can be represent them is Bernard Madoff.
2. Signal loss
Some channels are consistently "complete loss" or "partial loss", I called their technical support hotline. Their staffs were not well trained. After more than 6 months, their technicians came and found out the receiving dish was not installed properly and was not aligned with the satellite! No wonder I consistently had so many channels not available. I spent hundreds of hours trouble shooting. For Dish Network, in order to have their technician to check whether their installation is correct or their equipment is working properly, they asked me to pay the technician visit. How ridiculous!
Even their technicians found their dish pointed to wrong direction, I paid fees and increased fees without getting the services I paid, they did not even say a sorry to me. During the trouble shooting, one of their representative said since I had bad service, she would waive one month fee for me. But when my bank account was still charged, I called them, they said nobody said that!
If you don't want headache, if you don't want to spend hundred hours for trouble shooting, if you don't want your friends waiting for you to change the channel found out "signal loss", if you don't want to see your bill increase but you have no right to cancel, if you don't want to have nightmare, STAY AWAY from DISH NETWORK.
Even after their technicians re-installed the dish, the signal is very bad. Every time, if I change a channel, it will take about 10 second to have the new channel show up. They told me it’s “normal”. This is a company they really don’t care how you feel, they care about how to get more money from you as Bernard Madoff.
Dish Network = Bernard Madoff
The complaint has been investigated and resolved to the customer’s satisfaction.
I apologize about the confusion regarding your pricing. We offer promotions to customers when they sign up with us, some of these promotions require you to cancel or remove the service or programming that was offered originally at no charge. If these channels or services are not removed you will than be billed the normal monthly rates for them. When you sign up there is a lot of information that is provided and I understand how easily things can be over looked. We try to provide detailed billing to show you each item that you are being charged for and how much it is. If you are still unsure of what you are being charged for or the reason why I would love to help please feel free to email me.
With the signal loss, if you are still having any issues with that we would be more than happy to take a look at that for you. It is not normal for it to take 10 secs for a channel to load once you change a channel.
Alicia Brink
Executive Offices Of DISH Network
Alicia.brink@dishnetwork.com
This is a tuff one,
Question; Do you live in California or do you have your original contract that states the terms of the pricing and the time period of that pricing?
Most contracts can be enforced to the terms set and agreed upon, however if Dish wants to increase the price and violate the agreement (contract) then they would have to allow you to not agree with the terms and allow you to cancel your service.
Your best bet is to ask Dish if they are changing your contract from the terms you agreed upon starting your service, I would do this in an e-mail so their response is documented. Then file a complaint with the FCC so they can investigate Dish's practice and to confirm that they can break your agreement without giving you the option to cancel.
FYI Dish is owned by DirecTV, they are known to treat their customers poorly.
Good Luck
contract dispute
I started my service 7/10 It was a special or suppose to be a special for 12mos. The prices that I paid monthly where never what they stated them to be. It should have been 24 .99 monthly for one year, that might have been for a couple of months than all of a sudden I started getting billed 54.99. I let that go, and paid each month accordingly. I called today to cancel my services due to my husband having several strokes, I must move to an assisted living apt. that doesnt offer dish. I told the first man this, he started talking about how I had to ship the receiver back, controls ...not a problem until he stated that I had to take pieces off the satellite dish! And then proceeded to tell me that I had to pay 15.00 to send it back to them! So I was upset over 15.00 untill he started fast talking again and said that I was breaking my 24month contract..and it would be 250.oo to cancell my service. I know I did not sign a contract, because I won't sign contracts! I told him that I did not sign a contract and he told me to wait until 7 more days and he would call me back...but if I did sign a contract it would be deducted from my cc that was on my account. This is my husbands social security money! the last man I spoke with was Julian "at the executive office" Do I look stupid? The conversation ended at wait 7 days and he will let me know if I did sign a contract!
The complaint has been investigated and resolved to the customer’s satisfaction.
lindasig, my name is Tommy Faust with DISH Network Executive Offices. I know how frustrating it can be when bills go up and changes happen in one's life. The only thing I can think of why the bill went up only after a few months in is because HBO/SHO free 3 months wore off charging the normal monthly rate for it.
The $15 to return equipment is standard shipping cost through UPS. You are free to use your own shipping methods, but generally our $15 labels are cheaper.
You can remove that programming and the extra amount would be taken off. The agent you spoke to sounds like he is doing a request to see if there's a contract in our system for you. He will follow up with you once he gets word back.
If you have any problems or would like to talk regarding this you can email me at thomas.faust@dishnetwork.com, and I would be happy to assist.
equiptment returns
We have been customers of Dish Network for 13 years. 13 years! We were going to upgrade our package to include HD and DVR. They could not install it because of the weather. They charged us $25.00 for an upgrade fee. We never finished the upgrade. Then, we decided that we had it with their horrable customer service and moved on to another company. Do you know what 13 years gets you with this company? Threatening letters about the equipment that you have to send back to them. We have not even recieved the boxes they were going to send, and they are calling and harrassing us about the equipment. IT HAS BEEN 6 DAYS! Now my wife is freaking out that she is going to be charged 400.00 for equipment that they will obviously state has never been returned. We are sending your package today, March 17th 2011. We have the tracking number, and now we have this web site to verify our intentions. 13 years with your company and this is how you treat them? I promise you, if we decide to change services again, you will not be called!
The complaint has been investigated and resolved to the customer’s satisfaction.
This is common practice with dish. Once you're a customer they could care less about you as long as they can continue to strong arm money from you. I had the misfortune of being employed by them until recently. We were told "subscribe to dish or lose your job" even if you couldn't get signal due to trees, apartment regulations...whatever you still had to subscribe. We were told there were no contracts required for employees since most of us wouldn't subscribe previously since who wants to be locked into a contract with a company that threatens to fire you every day. Any way, I was lucky enough to get a new job and wanted to cancel and go with another company. So I called and was told "surprise we put you in a contract without your consent and you owe us $200 to cancel". So I demanded to see the signed contract, they tell me it will take 15 days to pull it up (yeah right) and they are going to charge my card anyway, OR I can stay a customer until then, incurring another monthly charge OR I could pay almost $50 in fees to downgrade my programming from $100 a month to $40 a month. Thank god when this is over and I'm proven right I will never have to deal with this uncaring, lying, greedy company ever again.
molliewollie, I understand your frustrations with that. We do give 30 days upon disconnect to return the equipment and the boxes typically arrive within 10 days. If you did not receive the boxes within the 10 days it is possible that they were sent to a wrong address or the shipping process was delayed. In order to know, we would need to check the account.
The refund is issued if a payment was taken and then the equipment is returned. Depending how the money was taken out (CC or Check) it can take either 3-5 days or 7-10 days to be refunded. It is never our intention to prolong the process; we have our internal department that processes the refund on our end, after the refund has been approved, the bank must also accept the refund and return it to the appropriate account.
Jodi Gorres, my name is Tommy Faust with DISH Network Executive Offices. I'm sorry to hear about your situation. The $25 upgrade fee should not have been charged if the upgrade wasn't actually preformed.
The boxes usually ship within 10 days after canceling your service. Once those are returned and cleared through our system we remove them from the account. If by chance you get charged for the equipment, then once it clears anything charged will be credited back.
Hope I helped explain things a bit more, but if it's not too late I would like to look at the account and see what can be done. If you'd like me to look at it, or have any other questions feel free to email me at thomas.faust@dishnetwork.com
directv is horrible. i wish i would of never switched from dish. directv's equipement is slow, the guide is horrid, oh godddddddddd, , , , why did i switch. i can't wait to switch back to dish even if it cost me 500.00 to install again. god directv sucks.
customer service ignored
I was a customer for 8 months with Dish. I am very busy, so they have a forum on there website to contact customer service via email. I emailed customer service with the simple question " Am I being charged for a HD Dvr even though I have no HD and never requested a HD Dvr". Waited for 2 weeks with no answer, so I resubmitted an email to customer service and again, no answer 2 weeks later. I have no time to wait on hold all day, so at this point I decided to cancel my service. I went on there website to see what it was going to cost me to cancel, so I got in a chat session with a customer service rep. He asked me why I was considering canceling, and I told him nobody would answer my emails, so I figured they didn't want my business. He didn't even ask if he could help me with the problem I was having, rather he asked me if there was anything else he could do for me. Clearly, nobody in this company cares period! I then called the next day to cancel my service, and the guy in the retention department asked me why I wanted to cancel. I told him the story about customer service not responding, and he simply said, "if I offer you $5.00, would you stay with Dish Network?", what an insult. So I payed my $280.00 cancellation fee and got away from this worthless company! I don't think I should have had to pay a dime because they can't live up to there side and answer emails! They should not have a contact customer service via email if they aren't going to respond to customers emails. A simple unanswered question leads to all of this. Simply put, once you are locked into a Dish Network contract, don't expect anything beyond that. Stay away from Dish Network. Don't get trapped by these people! Look to a different provider or you will be sorry!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there, Nib, I saw your post! That's certainly understandable how could be frustrated about seeing that charge turn up after being advised it would be waived. Has anyone spoke to you about this and assessed your billing? If you haven't had anybody take a look at it for you, I encourage you let me know as I would be glad to help further!
It is not solved Mikel. Dish waived the charges for tech visit. But still I am charged $100 for some upgrade which I did'nt request. I asked customer care about the subscription of willow cricket. I got the reply from them as only $20 per month and no any additional charges. Only after that confirmation, I requested to enroll on the willow cricket subscription. After one month, now I am being charged for some installtion/upgrade fees. I i came to know about these charges, I would have not subscribe this willow cricket. Now I cancelled the subscription. I consider this as a cheating because I was very happy with Time warner cable services and now I am in the trap of Dish. I request you to please help me by waiving the unauthorised $100 charges.
Thanks
Nibin
Dave, my name is Tommy Faust with DISH Network's Executive Offices. I do apologize for the trouble you experienced and how you go no response. Our Email customer support does respond to the emails they receive. It's possible it may have been re-directed into a spam/junk folder.
As you canceled your service, I am unsure what I can do; but I would like to help and possibly explain things a bit better so you have an understanding of the charge you saw about that receiver fee. We do charge a fee for each active receiver, but we give you the first TV (Two TV's with a duo receiver) free in the package price. There is no price difference per month between our HD and non HD equipment.
If you would like to talk further to get it explained please feel free to contact my directly at thomas.faust@dishnetwork.com.
equipment return scam
In January of 2011 I stopped my Dish network service after 8 years. I was told at the time I would receive a box to return my equipment in, which I did. I promptly packaged all of my receivers, remotes and LNB and took them to UPS. The agent at the UPS drop-off told me to be sure to keep my tracking numbers and receipt as many of their customers who had...
Read full review of DISH Network and 20 commentsunauthorised charges
Hi all,
If you are not till subscribed to any cable TV provider, please don't even think of Dish Network. After getting in to contract, they will crucify you.
I am a new customer of Dish TV. I was using Time Warner and I switched to you after seeing an adv. in newspaper.
Recently I called Dish network's customer service and asked for the cricket channel "willow cricket". I was told about ONLY $20 per month and I requested for it. I ASKED TO THAT ###ED GIRL ABOUT ANY CHARGES EXTRA AND GOT A BIG "NOOOO" FROM HER. My DVR was having a problem of black screen sometimes and I logged the complaint too. Next day the technical person came and did something and replaced the DVR. He made me "willow cricket" too available. Now in the bill its charged $195 for the service visit. I was not informed of this charges while ordering the channel. I asked clearly about the terms and conditions to the CSR which helped me to order cricket channel but she said about no other charges other than $5 if cancelling before 31 days. Since I needed World cup cricket, I told her I want this channel for 2 months only. But this did'nt help me for world cup, because willow cricket is not broadcasting all matches.
I called today the customer service and they are rude about this $195. I cancelled willow cricket. I asked for the escalation dept. but was not responded by her. I was never informed or documented about this charge by the CSR or Service technician. You know, Dish TV is taking signature on their notepad by Technicians, in which we may not be knowing what terms and conditions are there inside. I feel much frustrated about this as I was enjoying my service with Time Warner till two months back. I switched to Dish for the low monthly rental but was not aware of these traps.
I am just waiting for the contract period to get over to run away from this cheat company. I again request to new customers to stay away from this firm.
thanks
Nibin
It is not solved Mikel. Dish waived the charges for tech visit. But still I am charged $100 for some upgrade which I did'nt request. I asked customer care about the subscription of willow cricket. I got the reply from them as only $20 per month and no any additional charges. Only after that confirmation, I requested to enroll on the willow cricket subscription. After one month, now I am being charged for some installtion/upgrade fees. I i came to know about these charges, I would have not subscribe this willow cricket. Now I cancelled the subscription. I consider this as a cheating because I was very happy with Time warner cable services and now I am in the trap of Dish. I request you to please help me by waiving the unauthorised $100 charges.
Thanks
Nibin
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there, Nib! I took at your account and see that a couple of our representatives had gotten a chance to speak to you about this a couple days ago. It looks like everything was cleared up and resolved, but if you have any other questions, just let me know! I'd be happy to assist further!
$24.99 special for the first year with 24 month commitment. not so!
Do not be suckered into the 24 month "special" offering you $24.99 per month for the first 12 months. It is not so. We unfortunately did. What happened is we started service in may 2010 and were charged the $24.99 per month up until february 2011 and then they jacked it up $5.00 more per month before out 12 month offer was over.
When we called in they told us sorry we change up our rates every february regardless. So the contracted $24.99 per month you thought you were getting they said "is just a promotional offering. Not contracted." read the very fine print which is located in the back of your equipment book they give you at the time of installation. We didn't even know this existed until all of this happened. I guess it could have been worse. We could have started in november and then had the increase in february. This is so very wrong and dish does other bad things as well. We had a service plan in lieu of the dvr for 6 months. Just because you have a service plan doesn't mean squat. They still charge you if you encounter a problem with the equipment! We had faulty electronics in the dish that went bad the third month we had it and they charged us for it anyway. Even with having a service contract. Bottom line stay away from dish network
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello hotintx! My name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department and I would be happy to assist you with your account. I see that you had a special price for 12 months. Since DISH Network doesn’t own the channels that we provide to our customer sometimes cost will increase due to the owner of the programming or networks requesting more money. We work hard to keep cost low and try to negotiate to prevent increases that cause us to increase the rate. If you are having issues with the equipment and you have the service plan then your equipment would be covered if it needs to be replaced. The only time that you would be charged for equipment is if the service plan is voided and doesn’t cover the damage. Here is an idea of what the service plan will not cover. Customer Damage, Cosmetic Damage, Infestation, Televisions, Acts of Nature, StarBand Equipment, Pre-Existing Conditions, and PocketDISH. If you are still have issues I would need to look at your account so I can look into this further and we can get this resolved for you. If you would like you can email me at michael.hurst@dishnetwork.com.
free starz isn't free
Anyone notice that when you were given Starz free for one year your bill was increased by $5? I did. I called and spoke to a billing rep, David, who explained to me that this was entirely coincidental. I told him that I felt that the rates were already cost prohibitive and this "coincidence " of a free service and a rate increase seemed highly suspect. He tried to connect me with a supervisor, but they were all busy. He then offered to reduce my bill by $5 and remove my "free" Starz from my account. I then explained that this statement was proof that we, as customers were being charged for a "free" service that we were given no choice to accept or refuse. He, again, tried to connect me with a supervisor, who, he said, would tell me the same thing. Again, all busy. He then connected me to the "Account Specialist" department where I spoke to Michael, who again, said it was a "coincidence". I told him that David's offer to reduce my bill by $5 by removing a "free" channel sounded a whole lot like proof that I was being billed for an unauthorized "free" offer. He apologized and explained that David was "limited" in his capabilities to negotiate. I asked him to explain why David would be capable of reducing my bill and removing Starz from my accuont. He said, "I will not explain that but..." and then offered to reduce my bill by $5 for the next 12 months and allow me to keep the free Starz channel for one year, as promised. Hmmmm... sounds like I was right in the first place. If you want to call in, you'll have to deal with billing first, as they refuse to give out the direct number to the Account Specialist Department. Happy hoop jumping and, these days, always look a gift horse in the mouth.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've read the issue you posted, Adrienne Daily, and that's a great question! The $5 increase in your monthly rate didn't have anything to do with Starz for a year at no cost. The rate increase was simply an annual occurrence with the main programming package on your account, and the new price is actually now locked in until February 2013. Starz was given to you at no cost for a year, because it was a completely separate deal from the price increase. I encourage you to let me know if you have any questions about that or need additional assistance!
Hope that helps!
rate increase
Although I was promissed the same rate for the next 18 months, Dish Network decided to increase my bill by charging me $5.00 more for my HD 120 package beginning March 2011.
My call to Dish was met with 3 representatives happy to remove the fee and charge me the original agreed price. I found this unacceptable since thousands of Dish customers will simply pay by not realizing the increase, or not bothering to complain.
This is poor business and I have chose not to do business with companies that manuever in these ways.
Why would a company throw away loyal customers, well as it turns out Dish Network grew its revenue by over 8% and lost a record 159, 000 net customers during the 4th quarter of 2010.
Since agreeing to acquire bankrupt DBSD for nearly 1 billion dollars it looks like Dish Network is aggressively pursuing this revenue model of increasing revenue by increasing rates while at the same time decreasing its customer base through another huge price increase March 2011.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi MikeL Dish, I have stopped calling DISH for many reasons few of them are - I dont have more time and energy, DISH dont want to listen, and DISH dont want to solve. Even after having settled for 29.99 for 24 months, every 3rd month my credit card gets charged for 30.99. This morning only, again I saw that DISH happily charged me 30.99 and I am now collecting all my energy before calling DISH due to their non-professional way of handling the issues. So if you can resolve and help that would be really great!
I saw your posts on here, RuchiRSaxena, Mark McLaren, tomusa, and Peter123, and would be happy to help! Since you posted about these issues, have any of had a chance to talk it over with any of our agents to get them resolved? In the event that you haven't, I encourage you to let me know so I can look into your situations to get everything cleared up!
Same problem. They are so rude. I complained to Bianca - YHP about the rate increase today. She laughed at me. Good bye Dish.
Government is taking a strong action against these companies who are trying to squeeze customers in bad economic times. Government should impose regulations on all these oligopolistic cable/dish companies so that they won't be able to pass on the costs of their bad management to consumers. I hope someone can take these hard feelings of customers to the offices of president and senators.
Financially, DISH is what a homeowner calls upside down. Upside down means you owe more on your home than it is worth. DISH's assets on 12/31/10 were worth 9.6 billion, but they owe 10.8 billion (debt). This means they are in the hole by 1.2 billion. This is why they want to squeeze their customers and do dishonest practices.
I experienced an increase too. The salesman explicitly told me that the rate would be guaranteed for two years. I put in a complaint to the FTC (FTC.gov). You should too. If enough of us do that, the FTC will investigate this sleazy practice.
Economically, business suppliers are pushing increases to their customers. In this case, the networks are pushing through increased costs to DISH. You can bet that if DISH had a contract with their suppliers (networks) for pricing for supplied programs, DISH would be enforcing it (legally, if need be) and their suppliers would be eating it. As a customer to DISH, we are a very fractured group (ie we deal individually with DISH). DISH uses this to their advantage to push us around when they are wrong.
I totally agree with '123321'. They are rude! Actually DISH is bunch of liars and crooks. The deal offering people are misleading to every extent, then customer care never care about how to solve customer's issues. On top of everything, they don't bother to put the comments about the telephonic talks or promises in their so called "customer service log". If I need to call 10 times to get a something done by DISH, every person tells you new story, new policy, new process etc etc; and to every person I need to tell the whole story due to non-availability of detailed call logs. I'm not sure if they dont put the details or they are trained to pretend that they dont have any details, so that they dont miss the chance to cheat the person one more time!
nitro169, my name is Tommy Faust and I am with DISH Network's Executive Offices. I know how frustrating it can be when the price increases during your service with us, and even more so when the increase is sudden.
We did have a press release before the increase on 2/1 that announced what was increasing and when. As 123321 mentioned we did have a $5 price increase on our base packages. All companies have price increases which reflect the change in the amount providers charge for the channels, costs of equipment/services/etc.. The good news with this, though, is we implemented a price freeze on our America's Top and DISH America programming until February 2013!
I have been struggling to get the refund of what they promised and what they are charging. On top of it, in a call to customer care I needed to talk to 3 people and they all told me different details of my billing. Not sure which representative I should believe. Also one of them said "we can charge you anything, once you sign the contract". Another one said "You should not trust the agents who call to give you deal, they are not DISH employee". So my question is over a phone if someone is giving me deal of DISH and they are saying "I'm calling from DISH", how should I make sure that the caller if DISH employee or DISH agent? Is it not total scam planned by DISH? I'm suffering to get my money back and am stuck with these idiots for 24 months.
false advertising of prices
I got the dish last month for $39.99 for two year contract ($15 off for first year), second month it is increased by $5 ($44.95) which I have to pay another 23 months?
How could Dish justify this type of practice? if there is an rate increase in near future they have to inform us before signing the contract. I got this two year contract with Dish ONLY FOR THIS PRICE. I called Dish and they refused to refund the $5 increase, a lady on the other line was rude.
Very interesting contract terms! one party can do anything like increasing the charge by any amount any time but other party cannot breach contract with out a fine. Very nice trap for the customers. I really don't understand their meaning of a CONTRACT. Does anybody know this type of contract is legal? If they can hike the rate anytime why should we go for a two year contract, can stay on month to month basis with cable by paying few more dollars for installation.
I got a good offer from Time Warner but missed it for this Dish Network crap.I will not deal with Dish again in my life.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was interested in assisting you with the issues you posted, JBRalamo, JaKe4522, Ripped off In Kansas City--, and BrianaB22! Have any of you been able to discuss these with any of our representatives yet? If you haven't, please let me know as I would enjoy the opportunity to help you further in getting them resolved!
I definantly have to agree with all of these negative complaints. This company is such a RIP OFF! The only time I spoke with someone who was kind and respectful was the lady who signed me up for this bullcrap. Everytime I call to speak to a supervisor or manager I get transferred a million times to who knows who or I get hung up on and have to start the process all over. I cant even begin to explain all of the trouble this company had caused me. Then I go online to view my statement and they are charging me almost 15 dollars more than what I agreed to. I dont care that they are throwing in starz channels because they know they are in the wrong. If I wanted starz I would have paid for Starz! I am so upset with this company and when I tried to cancel the fee is $420.00! Are you serious? What is the point of a contract if your able to change it whenever to whatever but I cant! I am Furious! I get even more upset reading all these reviews that have the same terrible experience. I feel so hopeless because im stuck either paying more or paying 420.00 for a cancellation fee that I cannot afford. I am a student living on my own trying to make ends meet and every penny counts! When I get screwed over by a company that claims to be the best It just breaks my heart. I understand if Dish had to up their prices but they should charge the new customers, not the ones who remain loyal. YOU CAN GUARANTEE THAT THIS COMPANY WILL SUFFER CONSEQUENCES !
I too have been ripped off by Dish. I spoke to a salesman (Randy) said free "HD" for life offer. Asked if I wanted the 3 Months of Showtime as well, he informed me that I would have to sign up for "Auto Pay" to get the Showtime deal. Said that I dont want Showtime thing. Asked about the programing line up, asked about HDNET said yes I would have it in the prgraming package that I was signing up for. After talking with them on the phone that is in the "Premium HD" Pacakage another 10.00. Dont get all of the HD channels sign up for "Auto Pay" or pay $99.00. What a rip. If you have Direct TV stay where you are. Dish will tell you anything to get you then not stand behind anything that anyone tells you. On person I spoke to told me to call the police if I am not satisfied and feel I have been ripped off. Told ne that I was going to report to BBB... said go ahead. Said I was going to contact Attourney General, , , they said go ahead.
Installer when calling in asked if I wanted the Showtime deal, again said that I would have to sign up for auto pay... said no. (2) days later I am trying to access HDNET... guess what, on the Programing Guide said I should have it. Called they said I had an old Program Guide. Said how could I have an old programing guide when I am new customer. They wanted to keep locking me into auto pay. Said I am not interested... finally I said that I would like to cancel my "Dish" go back to "Direct TV" what is the charge fo the installation I would pay that 150.00 waht ever this is not what I signed up for... not cheaper, just a rip off. I spoke to just about ever ciustomer service person there was on the phone for about 2 hours got hung up on 3 or 4 times even once by a manager. This company stinks as as soon as my 12 months are up at the discounted rate I will gladly pay the 17.50 x 12 months to get away from thsese ripoff artists. There should be a law against these practices. They should be barred from doing business. How they got a #1 customer service rating baffles me. Once I get out of this mess I will NEVER do business with them again and will be happy to share my bad experience with anyone that will listen. They are Liars, and just want you to sign the paper locking you in then you are stuck.
I am in Kansas City on the Kansas side... actually in Prairie Village. Stay away from these rip offs.
What crooks! according to their logic I can alter what I pay for the duration of my contract and still be in compliance as well as they are. When the two years are up, say good-bye, and never a kind word will be said all over a jacked up price of $5.00 a month.
I also signed up for DISH Network recently under the same $39.99 deal. I agree that DISH should not raise the rates of new customers who signed up for the service after being given promotional materials which boasted of the $24.99/$39.99 rate. They needed to change the wording of the advertisement so it says, "Save $180 of America's Top 120., " rather than "$24.99 for America's Top 120." Yes, the contract explicitly gives DISH the right to modify prices and programming. But most of us won't see those words on the contract until installation day. And, frankly, we assume that DISH isn't going to try to pull a fast one, and will only exercise their right to adjust prices in extreme circumstances. After putting up with their Fox dispute last Fall, I assumed that they would hold the line on prices. At least that's what they told us to justify the withholding of Fox sports networks and cable channels.
That being said, I'm still happy with DISH. The rate is a little higher, but they have added FX to the package as well as one free year of Starz and Encore movie channels. And I love the Dual Tuner HD-DVR, as well as the ability to add/drop services or control my DVR online.
Still -- I really believed all the words on the many flyers and ads I saw last year touting this "Free HD For Life" promotion as well as the explicit rates which were given in exchange for agreeing to a two year contract. By the logic of DISH, they can legally raise the rate to $100 a month and demand it be paid or face the early cancellation fee. Isn't there an agency that enforces rules against misleading or false advertising practices? Maybe all the Cable/Satellite/FIOS companies do the same thing -- fall back on a clause that allows them to change the prices at any time.
Hi there, my name is Kaia S and I work in the Executive Offices of DISH Network. I would first like to apologize that you have had a poor experience with DISH. We do our best to provide world-class customer service. From reading your post, it sounds like you may not have been given all of the information regarding the recent price increase. While we work very hard to maintain the lowest price in the pay-TV industry there are other factors that play into price changes. Since the programming that DISH provides to our customers is owned by other companies, sometimes we must increase our prices reflective of the price increase from those companies. As of February 1, 2011, the prices for all of our ‘America’s Top’ packages are locked in until 2013! I also want to let you know that DISH offers a few types of accounts. Upon qualification, with a 24 month commitment, we offer customers $15 off for 12 months as well as a free installation. DISH also offers a ‘no commitment’ account in which you are not bound to a contract however there is a charge for installation and these accounts do not receive the promotional 12 month credits. I hope that you find this information helpful. If you would like me to review your account further, please email me at kaia.sunde@dishnetwork.com and I’d be happy to assist in any way possible.
non-refund
We ordered Dish Network from Infinity Dish .They misrepresented themselves by saying they were Dish Network.When we talked to their representative Shaden ext 3544, She said the total cost of hook up would only be $49.95 plus tax ($51.06).When I checked my bank account they billed me an additional $49.95.A total amount of $103.06.Of course, I was outraged so I called to cancel my order.When I called I was hung up on two times.Then finally got through and asked to speak with a supervisor.I was told there was no supervisor on duty.So I canceled my order and was told I would be refunded my money.I haven't seen any money yet. Scott Markham
From the Tea Partier's
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Scott, my name is Kaia and I work in the Executive Offices of DISH Network and would like to offer my assistance. I would first like to apologize that your experience with DISH has been poor. We, at DISH, strive to provide the best customer service possible. Infinity Dish is one of our authorized sales partners and since they are not a part of our internal sales department, they have different offers and incentives. Many of our retailers and sales partners charge an activation fee ranging from $44.95 to $59.95. It sounds like that was the additional charge that appeared. I absolutely understand your frustration with not being disclosed the charge. I see that this post is very recent and if you read this and have still not received your refund, please contact me at kaia.sunde@dishnetwork.com. I would be happy to assist you in getting the refund for services that you have not received. I also want to let you know that when you sign up for service directly through DISH Network, upon qualification, we do not charge a $49.95 activation charge. If you are still interested in getting DISH services I can get you set up through us, directly, rather than through a sales partner. Please email me if you have additional questions or concerns.
refusing to credit cancelation fee
We got a Dish Network package early 2009 as offered by our phone company. It was all paid on the same bill.
In early 2010, after being unemployed for 6 months, we finally found a job in Alaska. We had to cancel our service and since it was not offered up in Alaska, they said they would be able to wave the fee with active duty military orders. Over the next couple of months, we dealt with them...mis-communications, not receiving the faxes, not noting the times we talked to them...etc. Finally in July 2010, we seemed to have found someone sane. We faxed them the information (again), they confirmed they received it and we thought it was all taken care of. Fast forward to February 17, 2011, I receive a letter from a collection company trying to "collect a debt" for non-payment to DISH.
I called DISH this morning, talked to one nice representative who tells me that the funds were not reversed because the "account was disconnected before the request to cancel was requested". Seriously?! A freaking technicality that no one at DISH the other 20 times I talked to them managed to tell me?! Then he transfers me to management. This guy is condescending and rude from the get-go. He says he can do nothing and I need to MAIL the info into Dispute Resolution in Colorado. They have no phone number, just a PO Box. The guy was a [censored] to me and he couldn't have cared any less. I'm mad. This whole thing is a mess. I would NEVER deal with DISH network again.
I don't really know what to do. I don't think Dispute Resolution is going to do anything. They are probably as crooked as the rest of their company, especially since they don't have a phone number. But I don't want to have to pay the $185 either or have my credit ruined. I am SO frustrated!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Myrhh, My name is Marciedes Metzger. I am the Director of the Executive Offices at DISH Network. I wanted to echo Kaia's response and extend my apologies for not getting this taken care of imediately. DISH Network has specific policies in place to assist our military personnel to with the unique challenges they face. It is our goal to help make the military transitions as easy as possible. The last thing we want at DISH Network is to create an extra burden for our military during a deploymen or just relocating to your new station. I hope that you were able to reach Kaia directly and that she was able to provide you with a complete resolution. I also wanted to clear up a misconception from your original post. DISH Network does offer service in Alaska, Hawaii Puerto Rico and the US Virgin Islands. I don't know the details of your new location and don't want to make any promises that we cannot deliver due to any possible restrictions at your new location, but I do want you to know that it may be possible for you to continue your service at your new location. Please be sure to let Kaia know if this is something you would like us to check on for you. I hope you will reach out to Kaia either way and let us help you with your DISH account, or, if you prefer you can also email me at marciedes.metzger@dishnetwork.com. I would be more than happy to look into your concerns.
Hi Myrhh, my name is Kaia and I work at DISH Network. I am part of the Executive Offices and would like to offer my assistance in getting this issue resolved for you. I understand it can be very frustrating to think that an issue has been taken care of only to find out later that it hasn’t been dealt with. When one of our customers is active duty military, we do our best to get things taken care of smoothly and with urgency. I would like to offer my personal apology for the fact that your account wasn’t dealt with in this manner. In order to properly get this issue taken care of for you, I would need to review the account specific information. I will provide you with my direct email address so that, if you’d like, you can email me with the account information. kaia.sunde@dishnetwork.com I would be happy to look into this further and look forward to hearing from you.
do they have direct tv there if so direct tv is much better has more free channels and will pay $200.00 to cancel your contract with direct tv and if you know anyone with direct use their name and direct will pay you and them each $100.00 for refering a friend that will pay your cancellation fee in full, beware you may not have a signed contract with Dish which I didnot Diish tried to make me pay $300. cancellation when I didnot have a contract with them I tols them to produce a signed contract with them & I would pay guess what they could not produce a contract and I didnot pay them a dime didn't even send them the coupon from Direct for $200. Dish does not even compare with Direct.
refusal to provide service
After getting the run around from the first two people I talked to, I spoke with "cory". Here is the transcript in its entirety. Please be aware that if THEY are the ones at fault YOU still have to pay for it. It doesn't matter if THEY installed faulty equipment and your channel changes on its own, they want you to pay $95 for them to fix there own mistake.
Otherwise they will not help you.
Here is the transcript in its entirety.
Please wait while we find an agent from the (11) ERT Int Xfer department to assist you.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
You have been connected to Cory (ID: L6F).
Cory (ID: L6F): Thank you for Chatting with DISH Networks Executive Resolution Team. In case you need it in the future my phone number is [protected] ext. 78034. Please give me 1-2 minutes to access your account and review your transcript with the previous agent.
kody morse: All I want is for you to provide television without the channels changing on there own. I have tried your methods to fix this, it still does it. To fix this you tried to charge me $95, twice, before saying you would try to resolve the problem by sending me a new box. I don't know how to hook those up and don't feel I should have to. I never signed up to do any installations. I just want my TV to work like its supposed to.
Cory (ID: L6F): I am sorry to hear that you are having issues.
Cory (ID: L6F): can you explain to me what you mean by the channels changing by themselves?
kody morse: well I researched this and for most people the problem is that they are on the same frequency with one of there neighbors or something.
this is not the case here. The channels change on there own, twice every hour, at :03 and at :33 ( so like at 8:33, 6:03. 5:33) I've tried resetting the box, and doing what your support team instructed me to do, but it still does it.
Cory (ID: L6F): ok.
Cory (ID: L6F): I am sorry that this is happening to you.
Cory (ID: L6F): What would you like me to do for you?
kody morse: Please send someone to install a new box or somehow stop it from changing channels on its own. I wouldn't care if I were in the same room to change it back but I am in a different room then the TV (using a splitter you installed instead of installing a remote in my bedroom) so I have to get out of bed every time it changes to change it back. I do not understand how boxes connect to TV's or anything like that so just sending a box would get me nowhere.
Cory (ID: L6F): I can do that, but there will be a fee to do so/
kody morse: why should I be charged a fee to fix defective equipment you gave me?
kody morse: your the ones who messed up here, I don't know why I'm being charged
Cory (ID: L6F): it is the expense involve in sending some one out.
kody morse: I understand that, but that expense should not be on me when all I am asking is for you to provide the service you agreed to provide me.
Cory (ID: L6F): the service plan, had you chosen to keep it, would have reduced that fee to $15.
kody morse: I shouldn't even be charged that. you are the ones who gave me defective equipment.
Cory (ID: L6F): I can add the service plan back on to your account, you must keep for 5 months, and the tech visit would be free.
kody morse: I do not want to pay for any extra service. unless the service plan is free, I do not want it. I just want my TV to work like its supposed to.
Cory (ID: L6F): I am sorry then, there is nothing else I can help you with.
kody morse: so you won't provide the basic service you agreed to provide me with?
kody morse: you won't fix my defective equipment?
Cory (ID: L6F): you are not wanting to pay for a tech visit,
Your session has ended. You may now close this window.
I laughed out loud when i saw this commercial.
http://www.youtube.com/watch?v=GueIeauPfOg
"if you do have a problem, you expect it to be handled quickly, preferably in person"- from the CEO himself.
NOT UNLESS YOUR WILL TO PAY FOR IT THOUGH! (they dont tell you that part in the commercial).
If anyone would like the full chat i had with other customer service reps please let me know.There customer service is pointless to even attempt to get help from because they just keep transferring you to different people, and when you cant get any higher, they tell you theres no one else to talk to and they cant help you unless you want to pay. Its a never ending process. The above person "cory" was the third person i spoke and it doesnt get any higher than "exctutive" chat.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to assist with the issues you've posted about, kodymorse and Mistyds, as I found them interesting! I understand how frustrating it can be to not be able to get to the bottom line of a problem you've been concerned with. Are these issues still going on currently or have you since gotten them straightened out? If you haven't had a chance to speak to someone to get it taken care of, let me know and I'll look forward to hearing from you!
The very same thing just happened to us. We started having issues with our Dish. We have been with them for almost 7 years and have had NO issues at all. Thought this was pretty good. But, when our satellite started cutting off on its own we called tech support to try to get it resolved. We went through the standard procedure's they walk you through. Turn off Box, Check loose cables, unplug box then plug back in after 30 seconds etc...Nothing worked. They decided that we needed to schedule a service call. they told me it would be $95 or if I wanted to take out the service plan for $6 a month then the visit would just cost $15 and that would cover parts and labor. I agreed to it and we scheduled appt. Appt time came, but No dishnetwork tech showed up. Got a call next day from them and said they needed to reschedule do to weather issue's. Yes we did have some light snow so I thought we would give them the benefit of the doubt. Rescheduled the visit and NO SHOW again . This time no phone call or anything. So I went online to Tech Chat and rescheduled another visit. Guess what, NO SHOW again! By this time my Husband is Furious. He missed the Super Bowl, well not actually missed it since we had some family kind enough to offer us to come over and watch at their house due to our Dish Network being messed up. (they have Direct TV ). This time my Husband got on the phone and scheduled another Service Visit for this Saturday Morning after he gave them a piece of his mind and told them he would be canceling his service if they were a NO show again. I feel like they are taking advantage of me now that I agreed to the $6 service plan which can't be canceled for another 5 month's. Definately gonna cancel my debit card and have bank issue another one so they don't start charging me for random fee's.
You know, when someone rents a home, the landlord is responsible for fixing the major things that go wrong (Aside from misconduct on the renter's part) ex: A/C, Hot Water Heater, Plumbing, leaking roof, electrical etc... Since this equipment is being Rented Dish Network should have to maintain the equipment and make sure that it is operable providing we have done our part and wern't negligant in taking care of it.
price increase
I signed up for Dish Network 120 channels in November 15, 2010 and was guaranteed a rate for 12 months. I was given free HBO/Showtime for three months - as a "bonus". I called in to cancel that free service today only to be notified that my bill will go UP $5.00 per month. It was explained that it was an increase thru MY provider and they had no choice but to pass on the increase to me. In researching, I found that they had planned this increase for over a year, but when I signed up the sales rep did NOT advise me of the increase - which amounted to a 21% increase per month. I finally asked to speak to a manager and argued my case. She agreed to leave my bill as is for 12 months, but that in exchange for it, I would forfit getting the added Starz channel which they were giving customers "free" for a year and agreed to take this "free" feature off instead of giving me a $5 per month increase in my bill. So in essence having Starz free was actually going to cost me $5/month. I am very upset with the misrepresentation of their "guaranteed" 12 month charge!
The complaint has been investigated and resolved to the customer’s satisfaction.
STUPID WAY OF DOING BUSINESS. JUST INCREASE THE PRICE ON EVERYONE. I WOULD LIKE TO TURN THE SERVICE OFF. IT WOULD BE CHEAPER LESS COMPLICATION. THE PUBLIC IS SIMPLY BEING SCREWED.
I've reviewed your posts, 2bigalow, nnpadilla, and tomusa, and would be happy to help you with your concerns! Television is such a dynamic industry and we have very limited control over the price we have to pay each network to provide our customers with them. That's why we must raise the prices on some of our programming and equipment costs when the networks raise their prices on *us*. I hope that helps and if you have any further questions about this that you haven't spoken to one of our agents about yet, let me know so I can assist!
I agree with these compaints and if anyone going for class action lawsuit, i am in.
I also agree. I just signed up 2 months ago and found out today I was unknowingly being charged another $5 on top of my reg charges. Add another extra $5 added on top of the regular sports package if I want to watch my local team (Actually, to watch the Fox sports package, I have to upgrade to top 120 for 7$, them add the sports for 5$). This just doesn't seem right, but you almost have to sign those contracts without reading through them fully... And I did. Shame on me for signing Dish's. My parents have Dish since I referred them years ago. I'm going to have them change for sure.
I must agree with the original poster. I too was charged the 5.00 increase while under a contract with Dish Network. Now I understand rate increases are a part of life, as with anything prices will eventually need to be raised, but... A CONTRACT in as agreement between two parties for a specific dollar amount and time frame for agreed upon Services. Changing that agreement is a violation of the contract.
Class-action lawsuit?
Hello, my name is Kaia S and I work for DISH Network. I came across your post and would like to provide additional information and offer my assistance. It sounds like the agent that you spoke with gave you correct information however there are more details I’d like to explain. The reason that DISH Network increases our rates from time to time is because the programming that we provide is owned by other companies and unfortunately they increase their rates and we must reflect that. I would like to also let you know that not all DISH employees or sales agents are notified of such price increases a year in advance so they may not have had that information to provide to you at the time of the sale. The Starz premium channels were added to accounts as a gift in celebration of our 30th Anniversary. I understand that the agent was able to give you $5 credits instead of the Starz channels however I would like to let you know that the price increase was not due to the Starz channels on the account. I hope that you find this information helpful. If you have additional questions or concerns, please don’t hesitate to email me directly at kaia.sunde@dishnetwork.com.
$300 rip off
After being a "Loyal Customer" for over 10+ yrs we found out how much Loyalty there was. We had to cancel for a short time due to budget but as soon as we could we restarted their service. We "Upgraded" to a DVR. Well since day 2 of receiving this great item it didn't work right. After having Dish techs come out 4 times to try to fix the problem, 3 times of calling Tech support, and a lot of headaches, they finally saw that the receiver was under warranty. "That's great", was my reaction. About 7 days later we receive the new DVR and all is good...for 2 months. I look in my email to check the status of the next bill and there is a $300 charge added to the bill. Immediately I got on the phone and called Dish Network to see what was going on. They informed me that the old receiver has a "Bug Infestation" and was not covered by the warranty. We informed the associate that we had NEVER had a bug problem and that there was NO WAY there was a infestation in this DVR that NEVER worked right in the first place. After over an hour of arguing about it I informed them to send me the old receiver back so I could see this "Infestation" myself. Their response was, "Well there is no way we can do that because it has probably already been stripped out and sent off for repair parts for other receivers, How ever we might be able to get pictures of what our techs found". Like we can all trust THEIR picts! Now how can they charge $300 for something they cannot PROVE! They never sent anything to us letting us know what the problem was with the old one and gave the option to send it back since after all we PAID FOR IT. Also if they were being honest and found all these bugs then WHY ARE THEY PUTTING THOSE PARTS (that we are being charged for) into OTHER DVRS that are going to OTHER USERS ? At first they said it was thrown away then changed it to being "PARTED OUT FOR OTHER DVRS". PLEASE, PLEASE BEWARE------ DISH SMILES ONLY UNTIL YOU SIGN THE DOTTED LINE ! THEN THEY WILL RIP YOU OFF EVERY TIME;; VASELINE NOT INCLUDED----unless you pay extra for THAT TOO!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello, my name is Kaia and I work for DISH Network Executive Offices. I would like to apologize for any miscommunication regarding the DVR that was replaced. Whenever a receiver is replaced due to a technical issue, the old receiver is then sent to our equipment processing center. Upon receipt, the receiver is tested and inspected three to four times to determine the cause of the technical problem and also to see if any parts are still functioning correctly. If there are parts that are still working or can be repaired, DISH recycles them to be used on other receivers. In the case that the receiver is infested with bugs, DISH does not reuse any part of the receiver. I understand that you received different information regarding this however I want to assure you that we do not recycle components of a receiver that is bug infested. I’d be happy to review your account and look into your specific situation further. Please feel free to email me with your account information at kaia.sunde@dishnetwork.com and I can contact you directly.
DISH Network Reviews 0
About DISH Network
One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.
In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.
Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.
Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.
Overview of DISH Network complaint handling
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DISH Network Contacts
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DISH Network phone numbers+1 (888) 313-5710+1 (888) 313-5710Click up if you have successfully reached DISH Network by calling +1 (888) 313-5710 phone number 2 2 users reported that they have successfully reached DISH Network by calling +1 (888) 313-5710 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number 12 12 users reported that they have UNsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone numberCustomer Service+1 (800) 333-3474+1 (800) 333-3474Click up if you have successfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have successfully reached DISH Network by calling +1 (800) 333-3474 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have UNsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone numberCustomer Service
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DISH Network emailscare@dish.com100%Confidence score: 100%Supportcare@dishnetwork.com100%Confidence score: 100%Supportleaves@dish.com100%Confidence score: 100%Contact for accommodation requests during the application processtina.chu@dish.com100%Confidence score: 100%rachel.parks@dish.com100%Confidence score: 100%hannah.ballard@dish.com100%Confidence score: 100%joseph.jones@dish.com100%Confidence score: 100%careers@dish.com100%Confidence score: 100%
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DISH Network address9601 S Meridian Blvd, Englewood, Colorado, 80112-5905, United States
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jwarner, my name is Tommy Faust with DISH Network's Executive Offices. I'm sorry for the trouble when trying to restart your account. Under most circumstances we do not allow two accounts to be at the same address.
As you had the accounts up at one time I would be happy to look into it and see what can be done to help. If you'd like assistance, feel free to email me at thomas.faust@dishnetwork.com.