Dollar General
Reviews and Complaints

I went to enter Bryan Station Dollar General in Lexington Ky, 40505 at 9:47 pm to make a purchase and was refused service because they were closing and they are supposed to stay open til 10 pm. This was very inconvenient for me, especially since I had arrived 13 minutes before closing is supposed to be. I work in customer service and would never refuse a customer even if it were 1 minute til closing. This was very unprofessional and rude, don't think I will return, I may take my money to Family Dollar.

Every time I go in this store, you have to go thru the whole store to get anyone to check you out. Sorry customer service! I work in customer service and I would terminate anyone giving this kind of poor customer service. Get a bell! At least let customers have a bell to tap so employees can know when they have a customer even though they probably don't use one because it bothers them to hear that bell. It's not about them! It's about the customer!

My transaction total rang up to $80. and some change. Assistant manager had to make a price correction on a sale item that totaled $5.25. I also had a $5 off coupon. New total was $72.21. I asked why it was not $10.25 off and the assistant manager told me the total was correct. Argued with me in front of other customers. Proceeded to say "I didn't see the total so I don't know if it was really $80." The cashier even told him it was $80 even and some change. I asked if he was accusing me of lying? He said "well, I didn't see it" I asked if he was accusing me and his cashier of lying when she had told him the previous amount. He again said "I didn't see it so I can't do anything about it". I am sick of being mistreated by your employees. I am only trying to get the discounts your store advertises and they act like it comes out of their paycheck. He even removed the sale sign from the shelf of the men's underwear that had to have the price correction. DO NOT SHOP AT THE DOLLAR GENERAL IN LEOMA, TN! I even had another shopper tell me they had removed items from her shopping cart once they started ringing her up because they had rang up for a penny!This is against your own policies. I have never heard your employees argue with men about anything. If a man complains, they correct it and apologize. They consistently mistreat women and they consistently make pricing errors. The assistant manager was very rude and I have witnesses that he made remarks about me after I left the store. I have contacted the Better Business Bureau about this particular store and I will encourage my family and friends to shop at other places.

To whom it may concern,
I would like to lodge a formal complaint against the employees and the store located at 7710 Highway 9, Inman, SC 29349. For approximately 15 months, my uncle and I have been daily customers and patrons of the above store. We go into the store at the same time each day and spend approximately $20 a day at this store.
In the past, we have encounter minor problems. We have always spoke with the manager and expressed our concerns kindly.
However, approximately every 3 months not enough Eagle cigarettes are ordered. Each employee knows us by sight and asked if we need the particular cigarettes that we smoke. We, only, buy the Eagle cigarettes at this store. This is the brand that we smoke.
This problem has occurred again. It is felt by my uncle and myself that as loyal customers we are not valued. The same employee, Edward, has not ordered enough. He knows we will purchase approximately 2 cartons of these Eagle cigarettes a week. Please note we both smoke Eagle orange cigarettes.
Please handle this situation promptly. It is not our wish to take our business elsewhere.
Thank you,
Teresa L. Porter

2/13/17 i went shop at local dollar general (cowpens sc) and the staff was very rude to me. they demanded i leave my purse at front by the store by register. when i refused, they were really hateful! they could've stole something out of that purse. i don't trust them. an employee there was flirting with my husband and tried to rip me off. so this is not the first time this has happened. they only got one manager and she's the good one but she's never there! these toothless, uneducated have bad attitudes and complain about their jobs and they only make $9 an hour. if they don't like it, they ought to go back to school and get educations. they even banned me from the store because of this! i've got every right to carry my purse in there. these employees do steal! These employees who were so rude to me ought to be fired! thank you.

I went to the dollar general in summer shade ky store 11626 and the manger briana gray is always out side smoking right by the door and I have also notes that her and the employee travis has something going on hes always blowing kisses and I have seen him smack her butt and I don't think that should be going on in a work place. I also know that on jan 11 at around 945 that night she had to a guy in the bathroom and was in there with him for a while I don't think that sex should be going on at a work place just look at the cameras and your get all the info on this if you all think I'm wrong I think that store need new management and it needs new employees to if that's how they are going to act in a work place.

thanks again

This store is in total disarray, I'm so embarrassed to for our small town. I would like to know where the store manager is? Who would let a brand new store get like this, it's obvious the manager of the store is clearly not doing there job. I went back today thinking I was over charged, I talked to one of the girls that worked there and she showed me the sign for the sale items, but you can't tell because of products not being put in the right space, there are toys on the floor, some shelves empty, others with stuff all over the place. I would love to take pictures and send them to your corporate office, this store is about a year old, it's embarrassing, not going back until someone cleans it up and much needed organization is done. I'm not the only person in our small town that is complaining! Not Good. Thank you for your consideration in this matter.

2/11/17 complaint on store manager name tag said (david)very unprofessional an rude.Grand opening in lerona, wv .They were giving out 50 10$ gift cards, but when arrived no one was giving them out, i had to ask assistant manage for them an the manager had them behind the counter with him at the register an no one was getting them like he was keeping for himself or others that he wanted to have them.The assistant manager ask him about it he didnt seem very happy about giving me one an im sure others in line ask for them too cause they didnt have one either.It ust seems like the assistant manager should be managing the store, he was very greeting an helpful to all, but not the manager.The cashier was very greeting too.

You need to hire a new manager at Medicine Lodge, Kansas store
she just walks around with a frown on her face and will not help
anyone if line is long to check out she does not care-also need to hire GOOD cashiers some do not even know how to check anyone out lines are always way too long and shelves not stocked Please hire a New Manager everyone in town complaining about her

A manager at your 14th street location named pat used the n word and obscene language on the phone while in her "office" several people overheard her conversation and walked out. I shop here regularly and this is the 3rd time she has acted unprofessional while on her phone yelling and cursing I sincerely hope you take action or I will bring her racist language to the attention of the local naacp and have the news involved.

Once again I go to the dollar general and the "manager" is outside smoking. And within five feet of the door as usual. Every time we go here I have to bring my son inhaler because the manager is always outside smoking. I don't know how it seems like anytime we go she is outside. It's either a coincidence or she smokes a while lot. Most companies only give smoke breaks at lunch unless the person is working many hours. I never see the other workers outside much and it seems like if they are it's their lunch and they are sitting in the bench outside. But you can tell this woman is just running outside to smoke so she stays close to the door. But this is the example she is setting for the other employees and it doesn't seem very professional. The customer service is not what it used to be. Last time this woman rang me up she was on the store phone takking to either her husband or boyfriend it sounded like. You could most definitely tell it was not a business call. Managers should for one be held at a higher standard than regular employees and two how can she tell her employees to follow company rules if she doesn't do the same? But back to the main problem. My son should not have to take his inhaler with him to go to the store because we have to walk through a cloud of smoke to go inside. I think we will start going to the store up the road because this one is just not professional anymore.

I went to the DG and had a coupon for $5 off $5.01 purchase. As I was there, I noticed that the other cashier, Jessica, was waiting on a customer with buggies of Tide. As she was checking this person out, I noticed she was only paying about 18 cents per transaction. Later discovered that the girl she was checking out was her girlfriend, Abby. I found this to be an ethics issue since she shouldn't have been waiting on her at all. Also, found it disturbing that she told me I wasn't allowed to do another transaction and use my digital coupon, since she was clearly allowing her girlfriend to do numerous transactions.
I feel as though this kind of behavior is and could lead to other issues with the products in your store.

Store #17120
Staffordsville, KY 41256
2017-02-04. 15:45:13. [protected]

I've included the store # and time of my transaction so you will know exactly when to go back on your cameras to see what was going on.

Taco Bell side of intersection is mowed and weed free and landscaping is wonderful, Dollar General side looks terrible. Don't even want to enter your store because the grounds look like a dump. Not kept mowed and weeds taller than I am. There is trash dumped all over the General Dollar store intersection. Why would you want your store grounds to look this way? This is a brand new store and is nice inside. I am so disappointed how the grounds look like a dump. Hooray for Taco Bell grounds and care of their side of the intersection.! Thank you.

Sat. Jan.28, 2017 @11:13:21 I went to Dollar General #03596 Hwy.80 Pooler, GA.
I went to this store because the Pepsi products were on sale 3 6pks. Or 12pks of the products. No where on the add did it say that you could not mix the cans / bottles. I purchased 4 6pks. of diet mountain dew, 1 12pk of Pepsi wild cherry and 1 12pk of mountain dew code red believing that because I had bought 2 combinations of Pepsi products that I was eligible for the discount. The only reason that I did not buy all diet mountain dew bottles was because they were not available. The receipt number is as follows; 899405564214839610721963419919924317231162. I went back to this same store on Tuesday 1/31/2017 @ 10:51:15. When I inquired about the error I was informed that it didn't qualify because of the way the registers are programmed. I was treated as if I was insignificant and not able to read. If the registers can't be programmed to match the advertisement then the add needs to be changed. When I mentioned that I had spent my working life in customer service and we were always trained to work with the customer and try to come to an agreeable solution. Not only was that not done, I was even yelled at by a customer. I could deal with the loss of the money after all it was .16 for the difference in one item, .67 on another and the last was $1.32 as well as the difference in tax. I object to the way I was treated, I don't believe that is what customer service is all about. I was informed that I should consider the possibility of taking action against the company legally. But I felt that informing the company and waiting to find out how you respond to my complaint. I will appreciate a response as well as an adequate outcome.

Reviewing complaints against your store I believe customer
Service on top followed by rude employees
And employees need training
My complaint covers all three. Yesterday I went to our sore here in Corpus Christi Texas#10665. Made purchase, took items and 2 hours later realized I did not have my complete purchase, missed 2 rolls of paper towels, I went back with my receipt, expecting courtesy, not a chance my paper towels were not there, cashier rude, not helpful, I ended up purchasing additional towels, price was minimal $1 each, but I strongly feel it was the principle of this situation, the terrible attitude of these clerks. I shop there frequently, and when ever there is a problem, I always receive this unprofessional rude attitude.
They seem not to check if customer has all their packages. During holidays I ended with 2 bags of Xmas lights that I did not purchase, i took them back, now I wonder where they ended up?
Is there anything that can be done regarding rude, not helpful employees at your stores? Perhaps I jus need to stop shopping there.

Store #07111 on January 29, 2017 I went into the store and noticed an extremely long line (from one end of the store to the other). I proceeded to shop and found several empty packages on the shelves, the floors were filthy there was trash laying on the floor. I asked for a bathroom key so I could use the restroom and that was a mistake as there was water on the floor a mop bucket in one stall with a molded towel laying next to it no paper towels or any way to dry ones hands. I shopped for about an hour and the line was still long so I got in line and waited for 20 minutes (no kidding) an employee came up from the back twice but did not help the manager also can up as the cashier called for help twice that I heard and told her he was busy finishing the truck and he still had to count down another drawer before he could help her. Now I have worked retail for about 15 years and it has been my experience as a manager that you hold off on putting out the merchandise until a slower time and take care of customers first. While I waited at least 5 potential customers walked in looked at the line and turned around and walked out. Lost business. I used to shop at this store for many years before moving away needless to say I was very upset to see this store go so far downhill and in such disrepair. This is the only store in this area one would think they would take more time in keeping it up as business is not lacking and could be better with a little effort.

My daughter and I went into #09671 around 7:45pm there was a line at register when we entered store. We picked up 14 items /multiples got in a long line of about 16. I looked over store for another clerk. 1 came out of break room to front registers we all sighed then she went outside for a smoke break. Get your customers out first then finish break.

I have done much business with the Dollar General located on Delta Rd. Delta PA. In the past the staff and manager, Debbie, who has left and gone to Florida, have been extremely helpful and courteous towards the customers. Lately, since a new manager has taken over, the service has been poor and one employee has been extremely rude and non helpful with any requests that I have expressed. It is as if we the customer were a burden to her. This female is approximately 5'1-2'' tall, with long blonde hair, thin, and she never, ever smiles. The last date is 21 January 2017, at approximately [protected] hours. My husband and I have had wonderful service in the past from this store, but have great doubts of continuing to do business at this location. Thank you in advance for your time and effort put into this complaint.
The Correa's
528 Garvine Mill Road
Fawn Grove, PA 17321
[protected]

You advertise digital coupon savings but I can't take advantage of them. Texting is not in my phone plan so every text I send or receive costs me $.15 each. I tried to get them on my computer but you don't support Windows 10 Edge. At my local store they suggested that I go to a library & use their computer. By the time I would go there & pay for a printout any "savings" would be negated. What do you suggest so I can take advantage of these offers? Thank you.

we recently got a new store at 602 s. east st in Benton ark store # 07836 well this store is in prime location always very busy well the problem is you always have to wait 15 to 20 minutes in line because the manager always has himself and one other there and hes the only one checking this store clearly needs 2 checkers at all time but its like he don't want his workers to get any hours I truly hope this problem can be fixed thanks angie ellingston