Dollar General
Reviews and Complaints

RE: Dollar General in Lathemtown/Canton, GA
I went into 'our' store about a week ago after not coming for several weeks.
I was shocked to see that not only had things been completely moved around (so I no longer knew where anything was), but a completely new set of employees. What happened to the local folks that originally ran the place that everyone knew and were so friendly?
The ladies that were working that afternoon were extremely unfriendly, unhelpful, and acted like they just didn't want to be there.
They are get a annoyed with using coupons - the previous folks were always willing to help you out. No longer.
I will no longer shop there even in an emergency until I hear things have changed.

It appears the everpet wet cat food from dollar general played a significant role in the death of my beloved cat. He was just 7 years old, in good health. I fed him science diet cat food for all his years, no issues. On the 6th year of his life, i started adding the everpet wet cat food to his diet, in addition to the science diet food. What i know now, my cat developed a rash on his neck, due to a reaction to the fillers used in the everpet food. I thought the rash was from fleas, and treated him for fleas, which i never saw or felt myself. My beloved cat, my companion, my friend of 7 years, died very suddenly, a few short weeks after the rash developed, from cardiomyopathy, which is basically a fatty heart, in addition to sudden liver failure, which was observed just hours before he died. Given the way it all went down, the speed of the decline, and the timing of all of the factors, i feel very certain that feeding him the everpet wet cat food was a strong factor in the death of my pet. He ate maybe 50 cans of the stuff, over the course of his 6th year of life. He had been a healthy active housecat, until he suddenly became very sick, and died. The hurt i feel, and the shame i have for feeding him a lower-quality cat food such as everpet, how can i feel good ever again? Ii never researched the food before i started feeding it to my cat. I am very sure these other negative reviews of the product would have changed my mind about feeding him this food, and i never would have bought it. And most likely i would be having my loving companion at my side at this moment, instead of heavily crying over my devastating loss. Not worth the chance, folks, trust me on this.

I called the dollar store in Jackson co., Tn. To see if they had a certain product and the employee that answered immediately and said no they didn't. When I went to see if they did have it or not, I found what I called about so the employee that I talked to lied, she didn't even check, and she is very rude not helpful at all. The other employees are friendly.

Store# 7703 niceville Fl
On November 13 entered the store to pick up a few items and my grandchildren needed to use the restroom. I ask the cashier who was on her phone (she appeared to be texting) told me both bathrooms were broken and just continue texting I said I can't believe both are broken and as she continued to text said "yes" both are broken, I ask for the store# and advised her that I was submitting a complaint. She just continued looking at her phone and said go ahead. I left without making my purchases.

I walked into the store and it was an unbelievable line. So I continued to make my rounds to gather the things i wanted to purchase.As I make it back to the register the line was then at a stand still I looked for a fellow employee to see if I could make sumone aware that she was jammed packed and out walks a manager to do a key turn she looked at the line and after she finished her key turn she then turned and went back in the office to where now there are two employees in the office n one on the register. The manager wasn't pleasant and she did not do a managers job (meaning)sje dod not take care of her customers ppl started to walk out.I know of the head guy Joel here in Ms n i would like to make h aware of his employees and the work ethics of his store i know he would not be happy I will no longer be a dollar general shopper I hate Walmart but at least u have opinions as to how u chk out!Sincerely A UNHAPPY CUSTOMER IN MISSISSIPPI AT DOLLAR GENERAL ON MILITARY IN COLUMBUS MS

Store # [protected] North Volusia Ave. Orange City Fl. Several times now, while checking out, due to over scans & misentries the cashier needed an override from the manager. Every time this happens(when the manager isn't already right there) it takes 5 to 10 minutes to get her up to the counter(in a store that is only a minute & a half long for a person on crutches) that really does a job on milk & icecream . Yesterday it happened again, I had milk & butter both. Finally I got completely fed up, left it all setting & walked out

On 11/15/2016 I was shopping at the Dollar General located at 400 North Service Road Wright City, Mo as I preceded to check out the cashier said that he needed to search my purse i thought I misheard him and asked him what he had said as he grabs my purse and proceeds to search it. I am a costumer at this store almost daily and cant believe my fourth amendment rights were being violated for no reason. There are no signs stating that my personal belonging is going to be searched as I am paying or exiting the building. I proceeded to tell the cashier that he might want to ask for a raise if harassing and violating the costumers rights was now part of his job duties at the very least demand some gloves to put on who knows what you could come across in someones purse. I went and spoke to the manager and he seemed perfectly fine with the fact that what had just been done was illegal because they were told by the corporate office to do this. I guess I need know is what gives you the right to tell your employees to violate my rights? It is unfortunate but I don't see myself shopping there any time soon.`

I received an email from you stating I have won $60 shopping card at Dollar General. It has not allowed me to finish. They had me send this opportunity to 15 friends and post it on my Facebook page which I did both. The card is being given due you 76th Anniversary. It has not allowed me to get my gift card. If this is scam that's sad because they are using your logo. It really makes you look really bad I have been a faithful customer to your business and stores. I hope you can assist me with this matter, or I will have to start going to Walmart or Family Dollar store instead of Dollar General. Thank you in advance for your attention regarding this matter.

The store at Blacksville, WV is filthy. It has been this way for months. The floors rarely get scrubbed, and there is always garbage and products on the floor. This morning, I found a container of Edy's ice cream sitting on the floor. I am sure that a customer left it there, but, believe me, I doubt if a clerk would have bothered to pick it up. I placed it in the freezer, with its dirty bottom facing upward, so that no one would purchase it.

It is clear that, when the floors get swept, a push brown goes down the center of the aisle only. A scrubbing very rarely takes place. If these floors were scrubbed, you would have to use a scrubbing pad on caked on dirt before the mop was used. And floor wax? Never. Believe me, if managements states that mopping and waxing are done on a regular basis, they are lying.

The parking lot is dirty, too. Litter everywhere. The mats and sidewalks are dirty.

The shelves are cluttered and not always stocked. As a result, it is difficult to locate items. I frequently check several areas of the store for an item. This has been a problem since the store first opened.

I visited a nearby store a week ago. 20 minutes away. It was so clean and orderly, and to my surprise, I learned that both stores have the same district manager. Why would the DM permit one store to be so filthy and, after talking to the manager, be so demanding of the other?

This store has been open for a few years and uncleanliness, disorderly shelving, and insufficient stock has been a reoccurring problem. I have talked to a two long term employees and morale is bad. They probably remain at the store because it is close to home. I know that turnover at this store, as well as in retail in general, is high. However, surely, if this store had a better reputation (and this includes treatment of employees), it would be easier to hire good employees and keep them.

I have worked retail, and various members of my family have worked retail for years. I couldn't work in this store, and I know that they could not either.

As I said earlier, I wish that I had an alternative place to shop in my area. If I did, I would avoid this store. It is just disgusting.

If the Blacksville store was not so close to my home, I would not shop there. However, since this is a rural area, options are limited.

I wish that I had taken pictures. Corporate needs to send someone down there to check it out and take pictures, someone that is not known to the DM and staff.

I live within 10 miles of three DG's ...there are things you have at a price point that nobody else has...so I go there. The aisles always have boxes of stuff being unloaded in them and you cant' get to anything on the shelves. This is at all three stores...I have been in DG coast to coast and they are all the same. There aren't enough employees to stock and check out. I'll say all the employees are friendly and helpful ...but the don't seem to stay very long...must be difficult to work there. I am also a shareholder and the stock has done well...but I'm wondering how much longer it can survive ..I took pictures of two of the stores if you would like to see them.

Why is it that this store is new shelves fully stocked but there are no hair products on your shelves for black people? Store is in a predominantly white neighborhood. I hate to say it but it seems as though someone is trying to keep the black people out of this store. This is truly sad you still have companies that don't want to deal with black people or any other race that's not caucasian. Well this world is full of several races but if you don't want my money I have no problem spending it at family dollar, sallys, beauty supply businesses and walmart.

The new Lisbon, NH store hardly has a cashier up front or around near by to cash you out. There has been plenty of times going there and I've waited a good 10 Min. to be checked out. While I wait I walk the end isles to see if there is an associate to call upon, no one. I understand they have to stock shelves too but they really need to have one person up front dedicated to checking people out and stocking up front, seeing who is coming in and out of the store. This place could have been robbed from merchandise and they wouldn't have know. I as well as others could have just simply walked out of there on multiple occasions.

Dollar general corinth< ny 12822 I worked there for a couple of months and I really enjoyed my job but a lot of stuff happened. I was told I would have day hours and then I was put on nights, 4-1015 shift which I do not mind once in a while. I have problems at home just like everyone else but I put in all my effort and made friends with customers. I enjoyed every minute of being there. The managers could not be on the same page at all. Too many things were coming up missing and drugs are a big deal there, now a couple people are hhired that worked at a bar, I don't think that it should be who is known on how you get a job or how you are treated. Like I said I have 4 children as well. What am I suppose to do? I told them I was done on friday the 11-04-2016. But I really love my job. Can some one help me?

The store in New Waverly Texas has been a disaster for quite a long time. As this store is the closest business to all the residents of the area, many of us use it as a convenience, so that we do not have to drive a long distance to a grocery. The pictures attached show how this store is EVERYDAY!

I have two young sons who have fallen a few times from the overwhelming amount of store items that are on the floor.

Two people cannot go down the same isle at the same time.

This store has a lawsuit waiting to happen. Either someone is going to fall and hurt themselves, or God forbid if the store would to catch fire people will possibly die.

I have spoke with the Fire Marshall and explained the situation without mentioning the business at hand. He stated that from what I described to him, the building should be shut down.

I wanted to give Dollar General the ability to rectify the situation prior to me taking that step.

Again, I have been a resident of the area for many years and I know that this store has been on the decline in this matter for about the last year and a half.

I went in to do a $25 deal, Now my husband just had spine surgery so money is tight. I was only allowed to use 1 manufacturer coupon, when i was trying to use 5. There was no limit on the coupon but the cashier held the line up and argued. Then the manager came up and argued some more. Manager took all the laundry soap out my bag and told me they would have to be rung up separate. This will be my last visit to dollar general period. I only got 1 laundry soap, 1 fabric softener, loaf of bread. and it cost me $18.

11/5/2016 around 3 pm.

I went into store #11071 in Spartanburg S.C. to get a few items. While there I see they have Halloween candy there with signs up for buy three get one free. So I pick up four of the $5.00 bags along with my other items. I check out then I look at the receipt and was charged for all four bags of the candy. I got the manager and was told "Well you have to look in the ad. It's only certain ones that are on sale." I told him that they need to fix it on the shelves since the signs are on the wrong boxes. I
I would have loved to see him at least give me $5.00 back but noooo and wouldn't fix the self items so now how many others are going to do the same as I did. I shop this store all the time but now that things are happening like this more often I am not going to be shopping here. I will find somewhere else to go.

Upon entering the store (Manager-Ross) said I will be checking backpacks, purses, bags _ I think I grunted but never said nothing about NO you will can't check mine. Upon getting my two cards and proceeding to checkout (cashier - Manager - Kalia purple/pink hair) said Ross needs to look in your purse before you check out. Granted that's not what he said upon entering the store neither did he say this to other customers. Kalia went out to say out load to a crowed store "###" I seen you around and if he can't look in your purse before checking out you not getting the cards. Granted I have not shoplifted from Dollar General nor been ever arrested for anything - I am a successful woman of God just trying two buy two cards. I left the store and went to car but came back because I wanted their names for cursing, yelling at me in front of customers when no one else was treated by this unethical behavior. I want these three managers fired and a apology in front of them. I will be pursuing a lawyer by Monday to discuss my rights to sue your company and the three managers for unethical behavior to a black woman. This was at 1555 Washington Street East - Charleston, Wv. I'm still trying to find my receipt but I think I was so upset by the names I left it

I only live about 5 blocks from our NEW General Dollar store. We are about 15 to 20 minutes away from all other stores. I am very appreciative of your company putting us a Store here in Helena, AR. But it is terrible. The store is always dirty, the shelves are never stocked. The Employees are very slow at helping out customers. I see NO MANAGEMENT in this store at all. I have been trying to get my Motrin PM there for the past month and it's always the truck hasn't run or the truck just run but we have to get someone in to stock the shelves. I have done been in there 4 or 5 times since the truck has run this week and the shelves still aren't stocked. I just left from there, went to get ice and they were even out of that! Like I said Thank you for putting this store here. it is so much more convenient for us. But it is seriously LACKING MANAGEMENT.

Shopped at the dg in franklin ga. The cashier is rude and condescending. With all of the unemployment of today, you would think they would hire people with better "people skills". I am retired and do not have to work, but I talk to people with more respect than the dollar general cashier. I can think of different store in which to spend my money. No more dg for me.