Dollar General
Reviews and Complaints

I went to Dollar General today and as I pulled up at 8:05 the lady working there walks out and goes and sits in her car. The store opened at 8:00 and people were pulling in and leaving. Everyone there was mad and upset and she still sat there on the phone and wouldn't open the doors. I finally left at 8:20 because I had to get to work. She was very unprofessional and lost customers this morning. Also the way they rearranged the store is awful. The aisle are so small and they always have stock boxes out and no one can get down the isle. An elderly man a few weeks ago couldn't even walk in there because his walker couldn't get by all the boxes they had in the isle and he got stuck. It is such a mess down there someone needs to go down there and straighten it up.

Beginning with the parking lot, there are cigarette butts all along the curbs, and trash all over the parking lot. The shopping carts are lined up, many with trash inside the carts. Most times you can pass by and see employees themselves outside on the side of the building smoking. Inside is messy, poorly stocked shelves, untidy shelves, stains on the floor, and general filthy feeling. This is unfortunate, as this is a high traffic, upscale area with many out of town/state visitors. Please work on fixing these issues so I can enjoy shopping there again.
Dollar general store #9953

This company has so many issue I don't know where to start. I am a customer and also speaking out for employees there. The store Manager Steve Hunter is incompetent. I have heard him asking employees the same questions over and over, following them around and virtually harassing them all day long. He is pitting employees against each other. He claims no one is working and they are working 12 times harder than him. He takes people off the schedule to punish them. He convinces employees to spy on others. If you buy anything there you are risking on paying more for it due to the prices not being correct. The cash register doesn't work properly constantly holding up the line. The online coupons is not working properly to get you discounts. The district manager Mark comes in drunk. That store is in trouble I think the employees wouldn't do sneaky underhanded things if they were not pressured too. They are good people! As a customer who like to buy from there I am getting a bad taste in my mouth for the cooperation letting this happen and ready to pay more just to have good service and employees treated like human beings. I am going to start videoing this behavior. It has to stop its not right to pit people like that when there is so many things in the store to fix.

I visit the store in Kaufman Texas on Washington street. the bathroom is falling apart it is hotter than *** in there. You cant get through the isles with so much stuff to be put onto shelves. The people are friendly enough just bad store. I love to shop here it is so convenient to run to post office and then stop buy. But please remodel this store. It is a shame to have such a busy store and cannot get repairs made. People of all sorts are talking about it when I shop. You carry a great deal of everything I need. Just need to fix it up.

6/20/16 In the past few weeks the store has been getting worse with shelves not stocked. Looks like they are going out of business. My husband and I go to a Dollar General one to three times a week. We have our favorite items we like to purchase for ourselves and grandchildren. In the last few weeks, none of these items are available. We have been shopping at other Dollar General stores in nearby cities. The women that works at the register has body order so bad, you can smell it when you walk in door. Being across the counter from her is unbearable. The store looks dirty and empty.

I am a diabetic & on a fixed income. I shop my local dollar general store very frequently. For the last month/6 weeks I noticed they were out of the 12 pack of clover valley, (Dollar general store brand) , diet cola.
I though maybe it just has not came in or any was ordered, (This store has a big problem keeping stock & when it does come in, it takes almost a week for it to get on the shelves). I was in there yesterday, 6/6/2016, I asked the employee why there still was no clover valley diet cola 12 pks. She told me they quit carrying them, I asked why, she said "i dunno, it was the coke guy", which is incorrect because that item would come from the warehouse, not the "coke guy"!
I know this item was a good seller, because lots of times there would only be 1 or 2 left on the shelf!
I can not afford to buy the name brand at double the price! As I am sure I am not the only one.
This is a very rural area & not a lot of choices to buy needed items without driving 20 miles one way!
I dont know who made the decision to stop carrying this product, but it was the wrong decision!
Dollar general please start carrying the clover valley diet cola 12 pack in your cooper, texas store!
Summer is on its way & lots of people will need soda. Plus think of your customers who are on a fixed income & can not drink reqular soda!

I arrived to employees both were outside the store sitting smoking with two others people. The store in disarray, but the employees were relaxing, smoking, joking. You have to walk through a cloud of smoke to even get in. The door is wide open so actually the smoke was even inside. I have Asthma and that is not a welcoming thing to have to do. When I went to check out the lines were 6 to 7 people long. I took pictures of a sign that was in the store. It was so rude and unnecessary . I have pictures attached. It is sad this store is going down so fast. I was so glad to get one near my home but this one is becoming a dump.

5-21-16
Store #14814 on the corner of county farm road and cable bridge in gulfport, ms survey code [protected]
Request a full refund.

Sold a skirt that was supposed to be 40% off from $12.50 only to find when I checked my receipt in the car that I had been charged $9.00. I did not have time to return it.

When I did, I was informed this was not the same skirt, because the receipt said the original price was $15.00, not $12.50 as it clearly stated on the tag. Since the skirt did not fit, not only did I not get the 40% off but now they wanted to return only 40% at an additional loss to me!

I know for a fact I had the correct receipt and the correct skirt since I never shop at dollar general and never took the receipt or the skirt out of the car when I realized it was the wrong size and I was overcharged.

I have lived in this small town all my life. I like going to dollar general stores, but I visit other locations or other stores over the dollar general in my hometown. My last visit on may 19, 2016 at 10:40am I found the store inside to be very dirty and very disorderly. Boxes or stockers carts sitting in isles. The outside of the store is just downright nasty with trash and cigarette b**ts. I would like to shop at my local dollar general instead of other stores. The other two retail stores in town are much more organized and cleaner. You need more employees or more hours for the employees you have to keep the store neat and clean and stocked. I worked at a local grocery store where our shelves were always stocked, was clean and the front of the store was cleaned every morning before our store opened. I hope things change so I can have a nice shopping experience at my hometown store.

On april 16, 2016 at 4:30 pm. My granddaughter rented the rug doctor to clean my car seats. She paid $40.00 to rent it. The next morning she was going to clean it. She started to work on the seats and less than five minutes into it the machine stopped. Needless to say she was upset. She took it back to the store and told the cashier what had happened. It just stopped. Cashier daid nothing she could do about it. Finally after argueing with her she did return $20.00 back to her. It was no fault of my granddaughters that it did not work. I feel she should not have had to argue to get her money back in full. The cashier was very rude to her and that upset me. I am handicapped and could not get in the store. She is on a fixed income also and raising 7 children. She was going to clean my car as a mothers day surprise for me. I just found out what happened is why I have not written before. Form number is [protected], store # 2225. This happened at the white hall, illinois, , , employee name looks like sally moffitt. Serial #09wo8370 hour meters101.8. I would like you to please refund her other $20.00 back to alyssa newton 506 porter, white hall, illinois 62092.

I was recently an Assistant Manager of a DG and just got tired of being mistreated. There's only so many times you can take being told in front of people that you don't work or do your job. Or get in trouble for little things and watch everyone else get treated like they are gold and don't do any wrong! I have never felt so horrible in a job in my life! I worked my butt off and constantly would get into trouble for little things that didn't matter. And if I was doing such a horrible job why wasn't I wrote up.
I hope that someone stops this manager before she ends up really getting into something she cant handle!

On April 26, 2016, around 8:50 PM, I went to Dollar General to buy The Sim card activation Kit for a trac-phone, and when I interred the store I went straight to where they have all the sim cards and cell phones. They did not have what I was looking for so I proceeded to check by the check out area to see if they might have them there, then I was approached by a saleswoman that was working the cash register, and she asked me what I was looking for, as I started to tell her what I was looking for, she in my opinioned was not paying any attention to what I was saying, all she kept doing was looking at me suspiciously and looking at a blue small bag that I was holding, so she told me no, that they did not have what I was looking for. I told her that the product I was looking for advertised on a website that they carried what I was looking for, and again, she did not pay any attention to what I was saying, so I left the store and the woman followed me out the store and told a security guard to check my bag, so the security guy called me and said that he has to check my bag, I said sure no problem, he checked my bag and told the woman that nothing from the store was in my bag. The woman did not even gave me an apology, I was so embarrassed and felt so disrespected by that employee. That was my first time in that particular store and the last time that I will ever shop at that store. I will post this happening on social media to tell them how I, a 55 year old tax payer, and registered voter, how I was treated at Dollar General, A store that suppose to be family oriented and very courteous to their customers.

Store in Warner Oklahoma.. The outside temp was 80 degrees, the inside store temp was about 90. It was so hot in the store that the employees had the front doors open. They said they have no control over the thermostat and that corporate controlled the air. Most of the food items I bought were almost melted. This is ridiculous. Food items and medications should be stored at a safe temperature and employees should not have to work in conditions where there is not adequate air supply. Customers should not have to shop in a store that does not have an adequate air supply either. Does the corporate office forget that there are coolers that emit heat and it brings the inside store temp up anyhow?

I purchased 2 - 6 packs of pepsi 16 oz plastic bottles on 4/22/16. The sticker on the shelf said $3.00. It did not say pepsi or mountain dew it just said $3.00. When I went to check out it rang up $3.50 each . When I told the young man that the sticker said $3.00 he said that was for Mountain Dew that they had been put in the wrong place. Every time you go into that store something is in the wrong place and you wind up paying a higher price. I told them they needed to get it together and put the right price on stuff and the smart ### said you don't have to buy them. This store is convenient for me and I spend $30 to $40 a week in there but I can go shop someplace else where they will appreciate my business.

Someone ought to teach this young man some manners and customer courtesy.

I have been going in to the store in Chapman, Kansas for the last 3 weeks, sometimes twice a week and they have not had any Arizona Green Tea on the shelf. I have asked several times and they just said that they didn't know if they we going to get it anymore. On April 20th, 2016 I asked a cashier about it and they took their scanner and it said they were suppose to get some in today. I stopped there about 4:20 PM Central time, none on the shelves and I asked the employee stocking the shelves if they got any in, and was told all the items they got in were on the cart that she was working from. There was none there. Are they not going to be selling this item anymore? No one that I have talked to at the store seems to know what is going on.

Store #8641,
Located in Nashville Mi. Zip code 49073.
This store has too much trash outside. things like cigarette butts everywhere, cardboard trash in lawn. broken glass. etc. My son is 7 years old and was going to use the outside trashcan, but there isn't one and i watched employees just pile trash up next to building. also watched them throw cigerate butts on ground. I wouldn't let my child go anywhere near that store without me. its a shame. Sometimes there are 4 girls working in there...I guess not one of them wants to clean the parking lot. YUCK

To start driving in to the store its mowed but the weeds and trees are growing in the flower beds the entry is dirty . Nothing is stocked right prices are not labeled . They tell you they lost the key to the bathroom. People look tired and depressed. The ales are filled with baskets .The deals that are showed are taken off when you go the register.

I have just recently started buying some clothing for my grandchildren at your store. I purchased several items and the next day changed my mind about a couple of them so I returned them. The lady in charge, wendy, automatically said you can't have any refunds and then proceeded to ask me if I had my receipt which was in the bag. She didn't bother to check before saying it loud enough so everybody could hear her. My grand children live out of town so when they came one of the items were too small. I wanted to exchange one of the blouses I had purchased and this same lady did the exact same thing this time. I shop there because it is convenient to where I live but I am seriously thinking of not shopping there anymore because I think her behavior is very unprofessional and I don't like to be treated like this. I would appreciate it if someone could talk to her about this behavioral so it will stop.

I am a Key holder of a Dollar General in Illinois. I have been there for almost a year in June. Anytime I work there I get in trouble for the little things I don't get done instead of getting acknowledged for the things I accomplish. I have the most friendly customer service out of anyone that works there (I have been told numerous times this and that people only shop there when I am working). I have gotten written up multiple times for these little things I have done "wrong" while my manager can go take a smoke break every 30 minutes for about 15 minutes on her shift without getting in trouble at all. I went outside for 2 minutes to grab some carts because my cashier was busy on the register and I got told the next day that I was outside too long and got written up. It sucks working for someone who doesn't appreciate what you do for them and how much you try to help out. And it also sucks when its over little things I do wrong but I cant help it if there are always elderly needing my help grabbing things or looking for items. Its just depressing to work here... and I feel like I'm going to get fired soon over something that wasn't my fault.

I have been working part time at a store since February after applying for jobs all over town for a year in order to pay for expenses and higher education. This is only my second job, my first one shutdown a month after I started. Other part time employee's are working 16-29 hours 3-5 days a week(two we're hired the same day as me), while I only work 4-5 or if I'm lucky 8 hours(1 time only) a week 1-2 days a week. The others have also competed their training but when it comes time for me to do mine, something goes wrong. The first time my birth date was wrong. The manager called the main office and told them I had just started last week. Even though I have worked on and off since February (I have had no permanent schedule since I started working). Second, the system was too slow. I was scheduled to work today but they canceled my schedule without reason along with next week too. The manager said it was computer problem but a family friend sent an email to the Dollar General Corporation asking if something could be done about my lack of hours(I was afraid I would lose my job if I did it) and she was told they would look into it and send her complaint to the appropriate person at the store, before I knew it my work for this week(I was only scheduled to work one day this week) and next week at been cancelled . In addition, no one else is being forced to take time off. Outsiders have told me that the store has racial discrimination and I was only hired so they would not look bad. Unfortunately, quitting is not an option because I need the money. Please advise me on what to do!