Domino's Pizza
Reviews and Complaints

Order #78 on 10/26/2021 was shown as being checked for quality control at 1:40. Didn't show up until over 30 after being out of the oven. I don't eat stale food, so I sent it back (driver understood, and she and I are cool as far as I am concerned). Called the store and spoke with the manager, who refused to issue a refund based on the store's failure. I get that everyone is short-staffed right now, but quality is important. MY job is short-staffed, but we find ways to make it work. And his attitude was inexcusable. Like he was above me. I get that he has a job to do, but in my job, in which I am a manager, I acknowledge when we drop the ball, even if it's because of being short-staffed, and I make it right. For this manager to have absolutely refused to work with me and provide a refund for food that I never received is ridiculous.

I ordered a large pizza with pepperoni, salami, bacon, Italian sausage and olives. Although the pizza I received was good, it did not have salami on it! The delivery person, Michael, was very nice. The order did take longer for delivery than was expected. I am located approximately 10 minutes from the store where I placed the order, but it took over 30 minutes for delivery according to the tracker.

My nephew worked for Dominoes Pizza in Brighton Colorado and was constantly being harassed because he is transgender. It was bad enough that the coworkers harassed him but when the assistant manager started harassing's him, he complained to the Manager, he got a smug apology with laughter. He ended up quitting and I don't blame him but you would think that the adults could handle this properly. This was not saying the wrong pro-nouns, but calling him out for "trying to be a man" . You need to start training your staff to treat people with dignity period.

I placed an order on the mobile app at 11:57 pm tonight, Oct. 12. I received a phone call from the store. The woman on the phone seemed to not know she had called me and said "this motherfucker, he ordered at [censored]ing 11:58." She then hung up and called me back and said that they were closing in one minute very rudely. I had thought they closed at 2 am, but today they closed at 12 am. I didn't appreciate the aggressiveness of her behavior.

Hello,

I have been ordering online for a number of years. I no longer work for Oracle and the address on file for is no longer valid. I've been trying to redeem my 2 free pizzas and have not been able to because the code is sent to an email i do not have access to. I called in to the customer service phone number and nothing that they can do. This is not very customer friendly at all. I was told i need to create a new order. i have created a new account but not able to transfer the points that i've accumulated. They are 110 points.

Delivery driver just took my money and claimed I didn't give it to him. They stole a total of $20 from me then refused to give me my pizza unless I gave them more money. What kind of messed up people are you hiring to DELIVER a pizza. What is wrong with this place? Called their customer support and they kept me on hold for 30+ minutes and q never updated. Don't buy pizza from this place they poison their pizza.

I have been watching the TV commercial about all the free food that Domino's is giving away. My complaint is with the girl standing on the roof who hollers to the elderly lady on the ground. I believe the girl says, "Hey you"... I don't know who wrote the commercial but I think that is VERY disrespectful whether they are talking to a young person and especially talking to an elderly woman. Maybe I am old fashioned but I think that puts forth a bad image for your company. I don't imagine that you will change your commercial but I just wanted to let you know that I think that statement is in very poor taste!

I put my order in at 6:14 pm on 9/25/21 for delivery. I live 6 minutes away. At 7:30 pm I tried to call their store numerous times. The line was busy and would not go through. The tracker was also not working so I had no clue about my order. I drove to the store due to I could not get through to them. The person working stated that my order had already left the store for delivery. I told her about their phones being down and she stated she was just trying to get the orders out that have already been placed. I drove back home. My food was where I requested. But the food was completely cold and the pizza wasn't even sliced. I had my order in my at 8:10 pm. Almost 2 hours after being placed. My order including tip, delivery fee and the product was $22.18.
Sincerely,
Joan Cox
[protected]

If you are open until 12am I would assume you are accepting orders for pickup until at least 11:45 and yet anytime after 11pm it's rare to get the Cochran, ga location to answer the phone but after 11:30 it would take nothing short of a miracle from God himself. Unacceptable and terrible customer service! This has happened 4/5 times we have called the other time they answered, put us on hold and every 5-10minutes or so they'd pick up the line to see if we had hung up and immediately back on hold until 12am and then got on the line to say sorry were closed

To Whom It May Concern,

I, Wayne Kostopolus, will be getting pizza tonight 09-19 -2021 at 11:00 PM. It was supposed to be at my apartment (216 West Division Street #F, Villa Park, Illinois 60181) early this morning before or a little after 1:00 AM (09-19 -2021).

The manager (Peter) does not seem to be very computer-literate, I tried to explain that timezone information is a" Global setting". [More on this @ https://tf.nist.gov/tf-cgi/servers.cgi]
I explained that emails, receipts, etc. often have incorrect time stamps.
I also sent email extended header information of my Domino's receipt for actual correct time to him, which was 00:25:43, military time. In other words, (12:25AM, plus 43 seconds).
The Domino's email receipt says 1:25AM.

Peter won't do anything about the mistake. He only knows what he sees on the Domino's receipt.
I told him I would accept the order for tonight. (11:00PM). When I first called him, he said that the order was for 10:30PM. I said my receipt (Which is in error, ) said, 11:00PM. He was quick to agree - what happened to 10:30? Haha.

I explained that emails, receipts, etc. often have incorrect time stamps.

Order Details
Order #: 8815
Date: 09/19/2021 1:25AM

Domino's Store:
Domino's #2740
403 E. North Ave
Lombard IL 60148
[protected]

The Domino's store closes at 1:00AM.
They have me down for ordering after the store was already closed.
Yet they say, "The following order is being delivered hot and fresh to your door:" (See attachments).

Thanks,
Wayne Kostopolus

9/18/21 ordered large pizza and garlic twists. I received cinnamon twists instead. I called the store and they said to get the garlic twists, it would be 25-30 minutes AND we would have to return the cinnamon twists. I reiterated that scenario. She said yes. I asked for the manager. Kiley, the manager was very rude. She did say the same. I told her that since you made the mistake, then I have to wait another 25-30 minutes for the correct order while my pizza is already here and we are eating, why would they then ask for the cinnamon twists back? She said that or a credit. I indicated that was completely ridiculous that there should be some nicety for their mistake. She then cut me off and began to laugh when I asked for the corporate phone number. I told her I was glad to see this was so funny to her. Then asked for the owner's name and phone number to which she would only provide "Hoss." Then the corporate number she gave was not even a number where I could actually talk with someone. I EXPECT A PHONE CALL FROM SOMEONE AT CORPORATE and my MONEY BACK FOR THIS.

I saw the Paypal payment option when ordering and when i got to the check out it was not an option. This lost you business. I have ordered for years using my Paypal account. Now you want me to what buy your Gift cards with Paypal and then place my order? Your going to lose business over this.

I tried calling the Domino's at the Odenville location on Highway 411, Suite 100 in Alabama but I was put on hold for 2 and 1/2 hours. I placed my order on line and waited for 2 and 1/2 hours and someone finally showed up with our order. Nobody ever answered the phone and I have tried calling and the phone just rings and rings and rings. I have sent 2 emails with all of the information that I am providing to you and have not received one response at all. I have also sent a gmail message that of course was not answered either.
I paid nearly $40.00 for what we received and I know that what FINALLY GOT DELIVERED, COLD and almost inedible wasn't worth 40 cents, much less nearly $40.00. I will keep emailing you every day until I get an answer and you make what happened almost a week ago, (Friday, September 3rd, 2021)right for myself and my husband. Someone should have been in contact with us way before now and you're just making sure that I let everyone know how horrible Domino's is and they don't care at all who they rip off to get their money!

[protected]@gmail.com
[protected]
[protected]

I was offered a coupon on your website for a 3 topping medium pizza for 9.99. I accepted the offered deal and was unable to complete to order online. I then contacted local store directly and was told there must be a $15 minimum order to hand food delivered witch was never stated in coupon requirements. I did order, on their request, enough to get delivered . This is false advertisement on your company's side . I plan on providing all of this to my local law enforcement, state congress, and local state senate as I work with them daily today my total without tip is &17.99 on a coupon of 9.99 . Inappropriate