Domino's Pizza
Reviews and Complaints

I want out of your sms
I've sent opt out numerous times to number provided (mob) yet I still receive sms
Take me off the [censored]ing list I've had enough of the sms
If your going to provide number (mob) for customers to opt out of service make sure someone takes notice of it
I have even tried calling number with it saying it's not connected or out of service or some crap
I DO NOT want to receive anymore sms

I was working in dominos for 2 months .because one day i was absent in store by some reason and i informed manager 1 hr late from shift time, they get me out from job but the reality is that the store manager wants to get out all part-timers from job so he is finding excuses for this purpose .this job is very important for me .so plzzzz help me .i hope u will help me.thank you

So every time I go to the Domino's in Grass Valley, CA an employee named Raeanna Randolph messes with my food. I've stopped going there because of this, the last time I went I swear she spit on my food. Not only that, but she takes inappropriate pictures of her in her underwear in the bathroom at work and posts it all over her Instagram. If I owned a business I would not want my employee doing that because it makes the business look bad. I know that as long as she's working there, me and many other people I know won't give them our business.

I had ordered for Dominos Pizza from swiggy after an hour I call up the outlet the female there told me that she cant deliver to my place where in my money was deducted and on swiggy it showed order is already on the way aftr that i called up outlet Manager Ms Amrin was so rude that she cancelled my order without my permission argued with me bad experience with dominos and customer service people like this are inconvinience to humanity .. i am really feeling sad for myself for ordering anything from dominos i would suggest other peoole also plz dont try Dominos

I placed an order @4:15pm it is 6:25pm & still no food.
I called the location @5:37pm and the gentleman who answered said call back in 15 mins if your delivery is not there we will throw something in for you.
Email stated your delivery will be 15/20 mins once I placed the order
I called back @6:06 no one answered until 6:15 and to be told by monesha that the delivery is on the way. I asked for the Store Managers name and Levon who wasn't not available Then she decided to hang up on me
This is the worst service I've ever received
I work in the retail industry aswell.
I live a few blocks away this has never been an issue prior
They lacked communication and transparency
This is completely unacceptable

Never ordering from the company again

Carrie Steinmetz that works at the Henderson Ky dominos is an ex roommate of mine. I don't start anything with her and I ignore her when I go up there i am a customer and she threatened me last night while on the clock and said "I get off at 230 [censored] " I further discovered that she was telling another employee she wanted to box my jaw and to bad she was in the clock. Well today around 200 I was outside on my porch and she drove by twice. And the second time flipped me off and said [censored] you [censored] while in uniform. I normally wouldn't care but thus is unnessisary and very unproffessional. I also have seen her smoke weed while driving around on deliverys. And has dropped pizzas off at my address smelling like it. I dont.like that smell especially not on my pizzas.

I had ordered a pizza, all hungry and exhausted, and waited for the pizza to arrive approximately for 45 minutes. The company has an offer of 30 minutes or free. And I was not given the offer. I had to pay the full amount, and also the pizzas were all cold. This is not how customer satisfaction works, and this is a form of mental harassment, promising a thing, and providing another. This is one thing I will not tolerate, and would like dominoes to credit the amount into my balance.

At approximately 2.30 pm I put a pizza order in for my work colleagues and myself for us to enjoy on are lunch break at 9.45pm . We have 30 minutes for are break but are pizzas turned up at 10.10pm so we could not eat them because we had to go back to work . I paid the driver gave a tip as always as probably not his fault . When I place a large order 7 hours early I was expecting it on time give or take 5 minuets. I use dominos as I think there pizzas are the best but I don't want this to happen again, there was a lot of hungry angry people at my Cummins plant last because of this, is it worth trying your services again ? Is it an on going problem?

I ordered brownies for $6.99 . When I received the brownies they were burnt. I call the domino pizza on 5th Ave in Redwood City CA. The manager was so rude and he hung up on me when I was letting him know that he was giving me bad customer service. I've been in retail For 18 years. Im sorry but your manager needs some schooling on how to handle and give great cutomer service. Was appauled with the bad cutomer service. As a manager as well, he hung up on me twice, then he just didn't answer the phone. As member in your rewards deal. I feel that I need to get compensated for a manager who doesn't know how to manage. A long time cutomer Irene Guzman.

While visiting our local Domino's #5567 in morganton NC today9/6/18 I witnessed the lady making pizzas come to the front to answer a question for another employee! While on the front she proceeds to finger all over computer and take the customers Debit card and run the whole transaction! After doing all that she proceeds to go right back to making pizzas without washing a finger! When I said something to the employee on the front about it he had the nerve to tell me she "must have just forgot to wash her hands" You work in an eating establishment and forget to wash your hands! That is ridiculous! I ask for the manager and he (the employee in the front) tells me "she is the manager"! He proceeds to go and tell her something in her ear and she stop making pizza and go and washes her hands! This is UNEXCEPTIONABLE any eating establishment! It's really sad that people don't take any more pride in their job than to do such as this! She not once made eye contact with me after the complaint! Needless to say #5567 Morganton NC store will get no more of our business and just as a suggestion! Maybe so called MANAGERS may need more training themselves! If they would do this who's to say what their training the employees under them!

Hello i have been working for Dominos for a total of 5years. I was a manager until recently becauae of cash handling and so forth. I know i have not taking any money because i make enough.
Recently.we recived a new but old GM. His name is Tim Tomkins.
Mr. Tomkins has violated professional standards of how to deal with his employee saying that they can be replaced and so forth has approached me in a threatening way not once. But 3 times he said if i disnt like it then i could just leave. This is unaccectable and unprofessional.

I placed an order for delivery at Dominos in Dixmoor, IL around 6:00 pm and I've waited the approximate time that was given through the online processing stage but, it turns out that I waited over a hour and a half for my food. I called in to check on my order and the employee that answered stated that they were moving slow, and it was 5 other people that had deliveres and that he should arrive within 20 minutes so, I continued to wait and was waiting once again for more than 20 minutes. I decided to call in again and the same lady answered and this time she stated it was only 2 people working at the time and it was 8 people waiting for deliveries. That's when I became frustrated and questioned her, she got mad and hung up in my face. I waited another 30 minutes for my order, the guy called and said he would be here in 10 minutes.. I waited another 15-20 minutes. When the guy got here he and another individual were sitting in my driveway before I even noticed without calling and saying anything.. When I got my order the pizza was cold, it was cut any type of way, and they didn't even call to inform me that they ran out of the pop that I ordered so, now I'm still waiting for him to come all the way back from the store to deliver my drink.

9/2/2018; 8:35pm, Asheville, NC; Store Address: 1483 Patton Ave, Asheville, NC 28806
Order: 10 inch small pepperoni pizza; Over an hour and a half late

I have never experienced such TERRIBLE, RUDE, INCONSIDERATE CUSTOMER SERVICE from the STORE MANAGER. I ordered my pizza at 7:15, at 8:30 I still had not received by pizza so i drove to the store which was about 4 minutes away from my house at 7:45 pm. I called the store 10 times with ZERO sign of life from the store. When i drove to the store, Ron rudely greeted me as I asked him where the status of my pizza as I was following the tracker. Upon mentioning the tracker, Ron immediately cut me off and said the trackers never work and are worthless. Just the first part of my shocking and terrible experience. To cut this story short, he raised his voice at me when i asked him for a refund and the making of a new pizza.Ron showed zero remorse. He slammed my receipt on the counter and told me that he is not making the pizza. Ron is the epitome of a condescending and abrasive individual. Contact me immediately to provide full details of this extremely disappointing and aggravating experience.

I ordered a carryout and it got damaged I dropped it. I called in order to get it replaced based off the new pizza insurance the store workers and managers were extremely rude and denied it I contacted a different store to reassure myself about the policy and they said it was real the manager from that store said to call the other dominoes which I did for the 4th time and they still said they wouldn't do it that it was up to if the manager if he wanted to I called multiple times they avoided answering me now they said the manager left. So I payed for nothing. I always orders the same thing this is the first time I've encountered a problem and ride employes and. Manager on90-45 corona ave

I ordered 2 pizzas, one pineapple and ham, one pepperoni, beef, and Banana peppers. I ordered this online so the order was clear. The pizza with pepperoni came with pineapple on it. I called the store to tell them this and they hung up on me. I know mistakes happen, the least your company can do is act like they care. If they hung up by mistake seems like they could have returned my phone call.I have 6 pizzas places near my home.

We order from Dominoes all the time. We ordered pizza, pasta, and sandwiches and waited an hour for them. We had company in town and they left without eating. I contacted the store after an hour had passed and the guy put me on hold for 10 min and then just said he wasnt sure why they werent here that the delivery driver left almost 30 ago from the store. We live 5 minutes away. Im very disappointed and honestly dont know if we will order from Dominoes again. A courtesy call would of been nice or even an apology. Very disappointed.

Two women on two separate occasions argued with me that I have to do order online for the points but the order online was not working for me and they told me I could not earn any points . On the ads and boxes and websites it clearly states you will earn points even when calling in your order. They were both a little aggressive when telling me. Morgan and Emily ( I think is correct name) and Morgan said what siz box read call for points, etc. basically just going back and forth

Me and my partner ordered a pizza we said we would like a jumbo pizza and we were given a extra large when we called back we got hung up on and got a rude response when we called back agian we were then told they only sell up to a extra large pizza also we werent told how much the delivery charge was nor that we had to pay a dollare for the use of the machine for our card and our pizza had a order of bacon on it but it didnt taste of any bacon nor did i see any on it

Hey Domino's
First I want to say that I love your pizza. I'm currently on tour with Cirque du Soleil and I am pretty tired after shows, so I'm pretty hungry when I get back to the hotel. Yesterday ( 8/31/18) I order a pizza, garlic twist, and 3 garlic dipping sauces online at 11:30pm. I got my pizza and garlic twist but no garlic dipping sauce. I called the store and then that person said that the delivery driver can bring them back. It's almost been 24hrs and still no dipping sauce. Makes me not want to order from Domino's again. Highly disappointed

On September 1st 2018 4:30pm I placed an order online with domino's which I waited for my order to be told the driver arrived and called some how the web site didn't update my phone number which I've already done previously... Instead of the driver ringing my door bell as instructed he left... I called the store the young lady said the order was canceled...I tried again by calling the store and placing am order with a manager to which the order was placed again for the same driver to come not ring my bell or even call me and to leave. This had been an evening process and I didn't receive any food... This is discouraging I've had a good reputation with dominos prior to this date. Now I'm not getting good about ordering anything from them again due to a lack of good customer service and know how...