Domino's Pizza
Reviews and Complaints

Tonight I ordered two medium carry out pizzas on my way home from work. When I arrived I noticed a lady and her daughter making a complaint about their pizza that they had brought back. I didn't think much of it as i've never had any issues with dominos. When I got home we opened our boxes and both pies looked yummy, but the first bite... It was doughy and bland. It was disgusting to say the least. I was too tired to return it and decided just to throw it out. Before doing so, I had my friends taste it and they agreed that something was off and the pies were no good!

The Lack of customer service, rudeness and lack of knkwledge for employee to do it the Domino way, was appalling. As well as no delivery radius or flexibility. I'm 4miles away in the same state and have to get my pizza delivered 2 miles away and walk there and back to get it. I could make it to the store in those 4 miles. Why even offer a service called delivery at that point?

Ordered at 748pm from Homestead, Fl Domino's. No email received, again. Online tracker went as far as it checked at 8:11pm. Called around 8:50pm and was told order was there. I honestly thought maybe they had been robbed. At 8:53pm finally got a text and within 10 minutes my luke warm pizza arrived.

Driver said they were busy. That is fine, but communication of expected delivery is expected and I want hot pizza.

I always order dominos. I have requested the driver to please have change for a $100 bill a few times and they brought it no problem. I requested this time and Starr the manager told me he or she could not do it and canceled my order. I have been a patron of dominos for decades and with this incident I feel it will be my last time. I feel she was very rude about it and this has no place in a service occupation

Order #89 on line and never got confirmation so I contacted the store and was told that they don't have but one delivery person and hat it was goin to be 2- 2 1/2 hours before it would be delivered! No mind you I am right across the street from the pizza place and we are having a massive conference here and to be told that it will be after 10 pm tonight before we can get food, even if I were to walk over and get it!
This is how you end a local business! You have over 3000 people from out of state in on place and they order from a chain well know around the country! What do you end up with the worst reviews for customer service and it will filter back to there home towns that have local stores! If you can't handle or keep staff then close and lost someone else take over the food business!
I'm talking about store located at 1100 Main Street store number 9571, Kansas City, MO.
While on the phone I called and canceled my order after 12 minutes on hold to check on my online order! I called a place down the street that grub hub works with and order pizza a little more expensive but will have it in 30 minutes or less!

Ordered pizza 5pm on app. At 5:35pm driver calls saying he's around the block & for us to wait at hotspot. We waited in the rain till 6:45 called several times, no answer. Called outlet Mr. Naim, claiming to be the gen.mgr, stormed at us for complaining, according to him we were not to be found. Asked if we wanted money back. We'd waited 2hrs, we wanted the food. This is most frustrating & the 2nd time we encountered such unprofessional service. Strict reform is in order among staff.

I ordered online. And at 7:14 p.m. it stated that my order was ready for pickup it is now 7:40 and my order is still not ready they are acting like they don't care and they're very unpleasant and disrespectful you should not have people working for your company that behave in such a manner also you should not say the food is ready when it's not it's on Fair to the consumer remember without us there is no business.

Quite possibly the worst Dominos Pizza experience that I have ever had. On 9/19/18, I make an online order of a medium thin crust pizza with a 20 oz bottle of Coca-Cola, Dasani, and two cups of ranch dressing from my hotel, the Comfort Inn & Suites on 11050 Southwest Freeway. Mind you, I'm here on business from Dallas, and just got off of work late. I'm exhausted.

A few minutes later, I get a call from the Domino's store. A female employee mentions that they can't deliver to my hotel after 5 PM. Its already after 9 PM at this point, and I'm in my pajamas exhausted after a 13-hour workday. I ask why, and she indicates that the store has had problems delivering to the hotel. Baffled, I noted to her that this information isn't on the Domino's website for the store. I asked if the store can cancel my order, to which she indicates that it will take up to 48 hours or so for the bank to return the funds that I already spent online. No bueno.

I indicate that this is unacceptable, to which GM Josh Wright gets on the phone. Unapologetic, he says that my pizza will be ready in 10 minutes, and that I can come pick up it from the store. At this point, I'm upset. He then continues to reiterate what the female employee says, and notes that Dominos has no way of posting on their website that they can't deliver to certain areas or venues. I indicate to him that this is incorrect, to which he gets curt with me and notes that I can either pick the pizza up, or cancel the order.

Long story short, I drive 3.5 miles to the store to pick up my order. I explain to the female employee (very nice, wears glasses) that Dominos can ensure that there is a way to note online that deliveries cannot go to certain areas. I've seen this before in other areas of the country. Josh Wright was just flat out wrong in this case. The female employee is apologetic, and comps me my order. I realize at this point that there is no reason to be upset at her, so I ask for her district manager's info. All of this time, Josh Wright is nowhere to be found to assist her in clarifying this insane Dominos policy. Talk about an example of poor management tactics, which I'm sure started from the top with his district manager, Craig Hopson. Absolutely unprofessional.

What's interesting is that the Comfort Inn & Suites hotel manager noted that there are other local businesses such as Stone Baked Pizza, as well as Pizza King & Pasta that delivers to the hotel. Dominos is the only one that does not. While I don't have an issue with Dominos protecting their drivers by not delivering, I think that it is imperative that they disclose this information for online orders. Had I made a phone call, they would have said "Oh, we don't deliver to that hotel." After already debiting my account via the online order option, it was only after the fact that this Dominos location indicated that I'll have to pick the pizza up since they won't deliver to me under any circumstances, and then lie about not having the ability to make online changes (which they do).

Terrible. Absolutely terrible.

We received our buffalo specialty chicken, which is my husband's favorite, and there was plenty of cheese on it but no sauce. When we called to complain we went through 2 people who only tried to defend themselves. We were finally put on the phone with the manager who offered to send more back out. The chicken was the same way last time we ordered as well. I do believe that purchase was on a weekend so we let it go. We understand how busy it is in pizza during football season. The staff tried to make it sound like this is how our chicken comes now...

I was on hold for 45 minutes then they pick up the phone and hung up on me! I call back from another phone was on hold 30 minutes and was hung up on again! I called back a third time waited some more finally someone answered the phone! I told him what happen while I was trying to get through. He seamed like he could care less. I place my order for a 14 piece wing. They told me 10 to 15 minutes. I was picking up at my local store. My husband went to get my order about 10 minutes later. When he got to the store they could find my order! Then they said they forgot to put it in! So now I'm husband had to wait! He said while he was there waiting the phone was ringing off the hook and no one was answering the phone! It took me over an hour from start to when my husband got home with my order!

I placed an order online with a local store (#51 Niagara Street, Newark NJ 07105) on September 11, 2018. They called me to say that they cannot deliver to the said location and cancelled my order. My credit card was charged, so I called the store and they said they'd issue a refund within 2 days. The refund never happened. I called the customer service twice, and inspite of reassuring me they'd keep me updated, they never even called ONCE .I have been calling them ever since and they have absolutely no clue when my refund will be issued. It is not a minor amount, a total of almost $70!

Called to order and manager briana at 1085 N Main St in Brockton MA, hung up the phone on me twice because I mentioned that they didn't have the right account, she was very unprofessional and rushed me off the phone because I had questions regarding method of payment. Called back she said she is not the owner of the company and she hung up on me. I had a $110.00 order.

Our order was never delivered. After waiting 1 1/2 hrs, we called store. The driver and whoever answered the phone argued back and forth about my address then the driver tells me he did deliver it, which he absolutely did not. Subsequently after a long argument that he did NOT deliver my order to MY house, we canceled the order. Unprofessional and unapologetic attitudes for their mistake.

Went in with my sister to treat ourselves to a rare pizza lunch. We were in no hurry and walked around to watch a pizza being made and started to look at the board when a man asked if I've been helped and I said "no but I wasn't looking for any, but if your free, I guess I'll order" and he made the first of what would become many passive aggressive comments to what turned out to be this awful man's employees. He said well everyone's obviously to busy to help you and looked at the woman who was keeping herself busy, like any good employee, building boxes. I tried to explain how I wasn't looking for help until he made contact from the register. Then I asked what were the specials and apparently he couldn't do that with other people speaking in the room and stopped to give another employee a dirty look until she quit speaking, even though I could hear him fine with them speaking, then he continued. Then before I finished deciding what topping the man abruptly/rudely left the register and the lady folding boxes came and took over without missing a beat. Our island has had a fly problem since the major hurricanes last year and I had seen a fly but was not concerned, and the boss went over to the employees and made a comment about the fly situation and one of the girls disagreed with him and tried to explain why and he began to personally attack her behavior and told her if she wanted to leave go ahead in his passive aggressive manner with obnoxious hand gestures. The employee calmly said if you give me a letter explaining why then I'll go. My sister and I whole heartedly agreed that if anyone had gone on so with us they would have been given a reason to fire us and we commended her diplomacy through it all, and the others as well. I don't know his name but he was the only man, the only white person, and acording to one of the girls he was the boss. I believe he was very likely racially biased as I've lived here 13 years and recognize the ignorance. These native island ladies held their tempers with grace and I know it wasn't easy! I was there at 2:45pm Fri Sept 21st 2018 at the Christiansted, St Croix USVI location. Needless to say we walked in with happy spirits and walked out with heavy hearts and a throbbing anger at the abuse this man was inflicting on his staff.
The pizza was delicious.

I am a frequent customer of Dominoes I ordered pasta and ask for no mushrooms when I opened it mushrooms was all over it I called and spoke to the manager and told him my issue to me I felt he was rushing me off the phone but I continue to order from there so tonight on 9/21/18 I ordered two pasta bowls a sandwich and two different kind of bread all off the menu that says pick two or more and get them for 5.99 only thing that was 5.99 was the breads I ask the driver why am I paying 7.99 for pasta bowls when clearly it say two or more 5.99 and of course he had no answer so as of right know Im a little dissatisfied with Dominoes.

We ordered a pizza and salad no utensils came and pizza one and half hour to deliver. Spoke with Elijah he said eat with your fingers sometimes we don't have utensils. Hmmm another manager said forks would arrive at our hotel in 20 minutes 45 minutes we called back Elijah said F-OFF. Super rude we paid 42.00 for the worst service in the world. We live in Georgetown Texas. Super polite there this issue is in Turlock California store 257900. Manager is a disgrace to Dominos

Store #3081
Manager on duty: Dan King
Owner: Joseph *last name unknown
My mother called and placed an order incorrectly for pickup. I had called back to replace the order correctly as I wanted it and manager on duty Dan specifically said he did not want to make my pizza. He was very rude and unprofessional. Claims I had given him an attitude and therefore did not want to accommodate me. I honestly feel that he was just being lazy and did not want to place my order as needed. Please reach out to this branch as they need immediate assistance with customer servicing. Thank You! Joana Pagan [protected]

Manager Morgan, is rude to both employees, and customers. She is repeatedly late, talks smack about customers and employees alike. The store is a mess, employees work off the clock. She is more worried about me coming in late, rather than pizzas going out late. Other employees and managers sometimes dont like working with her. Drivers are taking money and the crew inside do not get their tips. I had a slight schedule issue, which she told me she wpuld work with and now im no longer on the schedule. Horrible boss, horrible woman. If you go to Dominos do not go 8555 on Lake Murray.

I ordered off the app both times. The first time my order took almost an hour and a half to get there. The driver was extremely rude. He forgot my soda. I went out to get it and he walked by me with the soda. I was so irate. It was my money and I felt like a clown paying for horrible, melted, and cold food. Called the store and she was doing everything to cover for him. Saying the app lied about time and everything on it. Then the second time he did not come to the door. He called once. I missed the call. He went back to the store. I used my free pizza coupon and the same lady that answered the phone is no help at all. I only ordered because of the free coupon. Did not ask if I wanted him to come back or anything. Just crickets on the phone. Nothing said or suggested to make the situation better.

Im tired of being treated like [censored]. Im done. I am no longer ever going to spend my money with Dominos. Can't take it anymore.

Hi,

This is a second time I am complaining to dominos that I placed the order on 8-Sep-2018 for 813INR the funds got deducted from my Paytm Wallet account but I didn't receive any order.

I have a written document stating from Paytm that the funds had been to dominos account, but the merchant says that they have
not recived order.

Please help me this matter is getting into my nerves now.

Regards,
Nikhil
[protected]