DoorDash
Reviews and Complaints

Jose G. is LAZY, does not try, and does not read Driver Instructions! He DESTROYED my afternoon by giving my order to a house not even near me, and his picture of the delivery was SO SMALL, there weren't even any CLUES as to where I might be able to go find it!

I'm a Driver; so I made my instructions VERY CLEAR. "Please put INSIDE SCREEN ROOM to the left of the house." My address was correct, I double checked when I had to follow up with Pet Smart because he never came.

Jose DID NOT READ the instructions. I know because his pic' shows he put bags OUTSIDE on someone's STEPS (as opposed to "INSIDE SCREEN ROOM"). He didn't even deliver in the right mobile home park (I drove through all streets looking to match his pic).

He also left the order, besides at the wrong house, HALF WAY DOWN THE STEPS WHERE PEOPLE WILL TRIP OVER IT not seeing it.

Please get rid of his lazy, incompetent &)&)*&)*(&)*&()*&*()*(!

7/31 I placed an order for Bandana's and they accepted the order and the dasher was waiting. Dasher calls me to tell me the restaurant is out of EVERYTHING and wanted to know what I'd like to do. Excuse me? Cancel the order or how about never accepting it is there's no food. I contact DD and am told they'll provide my refund in 5-7days. That's not doing me a favor bcuz I'll be getting my refund as a given bcuz there was no exchange of goods. Day 2 8/1 order from KFC. Order accepted, dasher arrives, order is canceled again. This time, the store is closed. Who accepted the order, who updated that the order was being prepared? Contact DD again and they could care less. Paying customers are penalized and act as if they are doing me a service by telling me they are refunding me. Again, stating the obvious being there was no food given. It's apparent that I'm getting a refund. What systems are in place to prevent this? Then I have to wait 5-7 days for my refunds on 2 orders for incompetence. The DD team were not helpful and give blank, rehearsed answers, and no resolution. Canceling my DashPass and closing acct. #DoBetterDD

Yesterday 7/31/2022, I cancelled my order within less than a minute of placing the order. the total was $30.18. I only received a $10.99 credit back. I contacted cs chat immediately after (twice) both times escalating to a supervisor asking for my full refund to my original payment method. First time I spend over a hour on hold and no supervisor showed (almost 2 hours total) I connected to the chat again and the same thing happened, another wasted almost two hours and I have only a $10.99 credit out of $30.18 spent. I have screen shots of each chat and the duration I waited . I want my full refund back to my card and not a credit. I will be pursuing this

On July 12 2022 my pregnant daughter was in Tallahassee Fl and and a Door dash driver smashed into the passenger side of her car. Police came and put the drivers insurance information on the report. Their insurance co said because the person was driving for door dash they(door dash) were responsible. I have made numerous phone calls and emails with no satisfaction. No number for anyone to help me. Computer generated emails. I feel that this company could care less about resolving this problem. If this was a good company someone would be trying to resolve this or at least care enough for someone to call me. Beware of Door dash drivers.

They said my order was delivered to me at my apt. on July 17, 2022. Their photo shows the pkg. at the gate. (fence surrounds the property several yards outside the building) They have instructions to deliver to my apt. door, to me as I have to sign for it. This keeps happening, many, many times and if they do come to the building, most do not speak or understand English. I have to ask Covid questions before I can push a button to let them into the building.

I have had to call customer service several times each week to complain. Please help me. Thank you.

I’ve had several Walmart orders delivered to the wrong address repeatedly. The driver doesn’t call or try to connect with me and I’ve had to go out and get the groceries myself which is hard since I’m disabled. I’ve called several times and made several complaints. It’s costly when I have to call customer service to get refunds

My son had placed an order for Dollar General down the road from us. Everything went through just fine and then on the tracking screen it showed the order was coming from a store farther away. Before even submitting the order both of us double checked the stores address. He immediately called to have it changed to the original store. Instead the order got cancelled and money was never returned as promised. Fast forward to the next day, I call for him to ask why they took the money on an order that was cancelled and never corrected. I am informed that there will be no refund because it wasn't their fault. I explained how you can't just keep money for a service and then refuse to complete the service, plus paying for goods that are never received. They ended up deactivating my son's account and even insulted him by calling him stupid for expecting his money back. These people are unprofessional and nothing but scammers. They have no integrity and no concern for the customers who are the reason they make money in the first place.

We ordered food, a simple pepperoni pizza from Dominos, (just call the them direct). Got confirmation from Door Dash, got the time it would be delivered 8:33pm. Received confirmation, my card was charged...840pm then "your order is on the way " ...but we waited, & waited & waited, then nothing, nothing & nothing... when we called Dominos, they had absolutely no record of the order ! Now an hour later we have no pizza, we are hangry & tired and pissed off. No real customer service. all you get is a stupid 'bot' refunding your money and a cold hearted "sorry" but now your even more hungry, have to go get food & wait again.. Save your frustration and dont use Door Dash call the restaurant directly instead of these third party app delivery (non) service companies... never again... Just dont use Door Dash ! they suck!

7-6-2022 @ 4:30. I got a call from Jose saying he couldnt find my house, and that he was at the school. My husband stood outside and watched him drive passed my house 3xs and I was on the phone with him! Then to scream at my husband 'HEY! HERE'S YOUR PIZZA!. and wouldnt even pull in my driveway to hand him(my husband ) his pizza!

I ordered through DoorDash and was charged twice for the one order. I got online with support the night it happened, and they would transfer me to other people, that would leave me on hold and never respond. For over an hour. I eventually went to bed, and tried support again the next morning, and the same thing has happened, they refuse to answer me. Meaning I have paid $56 for an order of 8 nuggets fries and a drink from chic-fil-a

You have a little dasher in Corydon Indiana and her name is Cheyenne. She picked up from Wendy's in Corydon. She delivered to my daughter yesterday at the end of my driveway which is very long. I have little kids and a ton of dogs. This girl has to be the most disrespectful and unsafe person Ive ever seen come here. She flew in my driveway and proceeded doing about 40 MPH on my private driveway! When she exited my daughters house I was outside and I yelled up at her, hey! When she ignored me I moved to the middle of my driveway to respectfully ask her to slow her little self down before she kills someone or hurts herself. She blatantly zoomed around me standing in the middle of my driveway and floored it. She peeled out at the end of my driveway as well. For her sake she had never come back here to this property again...I have never! Where do you people get these careless and reckless little brats?

Order on Grubhub from Teriyaki one on June 15 at 1:26

Ordered

Chicken teriyaki

Beef teriyaki

And fried dumplings

Never got the dumplings

Driver never texted my on his phone . Could not contact driver

I ordered with door dash to ihop and I never got my meal. Ihop was snarky with me claiming I was talking to the person that filed the order and gave it to the driver.. Yes I understand it is not directly ihop's fault. But they made no effort to find out why a delivery person didn't appear on my home camera and why they couldn't find out about that the driver is suppose to have of delivery.. So I could find out whether or not it just went to a neighbor.. Door dash does not make contact with the driver to see for the same questions and the driver herself refused to answer the same questions. I have a very distinct door for my house... When I gave feedback to door dash it was not posted because it was a negative review..

Three days later the meal was found on a neighbors door.. The house has been empty for over a month... I know this will get me no where but at least I feel a little better because there is a slight chance door dash will see this.

I filed a complaint about one of your driver's backing into my grandson's car. After it happened the driver disconnected his phone... Even states it on the police report that was forwarded to your supposedly rapid response team! My insurance has to pay because apparently your company can't seem to locate said driver... Although I can't help but wonder why since i'm sure he gets paid!

Two weeks ago your Dasher lost control of his car and crashed on my property causing property damage. I've tried to get ANYONE at your company to get involved since the Dasher's insurance has denied the claim as he was acting in a business pursuit. You let these drivers out on the road without checking their insurance, then have been giving me the runaround for two weeks. I want to hear from your adjuster or legal department IMMEDIATELY

I am saddened to complain , However after speaking to the receiver of my purchase. My receiver is 95 yrs old... On a walker ... The delivery was set so far away from door , if it had rained the food would have ruined ... In the hot heat in Texas , leaving food in the heat is dangerous. The porch does have a cover and the food was left out in the sun very far from the shade of the porch. My receiver was going to have to leave the food to go bad if someone walking their dog hadn't walk past and help her.. .My receiver called someone who lives 10-15 mins away to come help her.. There was a busy signal ...No knocks on the door or no doorbell rang... Please be considerate when delivering in high heat.. Common Sense is lost in our world today. This happened today 5/22 at 5:45 pm

I’m going to use Blaze Pizza as one example, however I have found this to be true across the board. At Blaze Pizza their 11inch pizzas are $9.75. There’s not a different charge depending on toppings or which one you get. DoorDash, regardless of pickup or delivery charges $11.25 or $9.25 for a 2 topping pizza. They’re upping the price $1.50 per pizza. If I’m going to order food from them, pay for their pass, and fees, then generously tip the driver on top of it, I at least expect them to charge the same amount the restaurant would for an item and not be skimming off the top.

My order was accepted at 10:20pm, it was delayed at 11:00pm (40 minutes later) and canceled at 11:35pm. Each time, by the time the order was cancelled, it became too late to order food. It took 40 minutes of hold-time to reach customer service. This is not the third time this has happened.

Heaven B came to my house 30 minutes after food was picked up. She called to find apt and then did not have my soda or brownies and said the restaurant rushed her. I want my money back that I tipped that young lady. She was not driving but had her boyfriend/husband driving her to make her deliveries, I am highly agitated because of the way this young lady handled my food. Food was cold and items missing.