Edgars Fashion / Edcon
Reviews and Complaints

Today I attempted to return linen I purchased from Edgar's last year. I spoke to a women at the customer service counter that was extremely rude and unpleasant. She informed me that there was no way I could return the linen as I bought the items over a month ago. I understand this policy although I struggle to understand the refusal to return items that there is stock of and that is still being sold. The overall experience was unpleasant and has resulted in me closing my account with Edgar's.

Good day, Bought a phone in December, by January the phone had stopped working. Took the phone in for repairs at Edgar's as the phone was insured. It's been 2 months now, haven't heard any feedback back, everytime I go to the store to enquirer about my phone am told am not the only person they fixing the phone for, they have mani phones there. Is that a correct response to give to a customer. All I want is my phone fixed or not .

Hi
Below please find my first inquiry last year to your staff but non of them helped the most frustrating issues`s i was being passed around among st your "Service Administrators" going in circles i`ve more that 24 e-mail correspondences back and forth from :
Puleng Tshabalala
Boitumelo Motshweneng
Albert Sithole
Jade Naidoo
Ntando Nyawo
All of them just asking me the very same question surely that was a complete sour joke until i gave up

Several times i tried to open an account with Jet or Edgars using my 13 digit refugee ID but failed in contrary i`ve used the same document to open all my accounts with other stores, banks, driver`s license, get accomodation, employment etc some people i know even bought houses, vehicle finances etc, i know my complaint is just a petty one and might not matter but it doesn`t add up why only your store doesn`t take Refugee IDs and i`m very much informed you`ve the right to decline an application but as an eye opener you`re losing so much business because most people with those IDs have established themselves in this country and are able to pay accounts, others are even academics, Managers in the co-operate world who were granted Refugee Status and recognized by UN that enables them to work, open businesses, going to universities, buying properties but can`t leave SA to their countries due to some political uncertainties, kindly pass the message to the powers that be to revisit their policies .
Please note i`m not bitter either do i`ve a gripe but it`s just a suggestion and observation.

Good day,

Please note my parents have had an account with Edgars for the past few years and have been paying for insurances and subscriptions they have not taken.

As they are old I find your contact center extremely shady in charging these to their account as they are pensioners and without their knowledge. When they went into the store to investigate these charges they were told to cancel it with no information nor any details as to what was being paid and how this was taken without their permission.

As I am their daughter I request a full statement for the past year as well as the refund on any or all policies taken without their permission in full.

Kindly respond to me urgently. As I find this disgusting way to rob people of their money.

Regards

I visited a Dior Counter on the 16th of February 2018, 20:00, I got assisted by a young gentleman who was too happy to assist me, politely with info about Dior skincare products for Anti-Age, I was offered product samples to try at home before making a decision on what products best suits my skin needs I then put the samples in my purse, I am from Cape Town and I am a regular customer at Dior Edgars V&A and I have never received such racist and discriminatory treatment from Security Guards, I was stopped and forced to explain what is it that I shoved in my purse that was noticed by someone at their control room's surveillance, this was appalling.I'm now based in Durban and I shop in Gateway and I wont tolerate such treatment here, please address this issue accordingly and ensure that the person that instructed Security to mishandle me like they did is dealt with, I'm not a criminal . I'm a working mother who works for a reputable Civil Engineering Company in Durban, Please sort this out before Dior loses some valuable customers because of some incompetent [censor]. I will be visiting the Dior Counter at Edgars Gateway again to request for the Supplier's details because they need to understand how this branch is destroying their brand.

Shame on you edgars, I hope your turn comes!

I have been paying for an extra 100mb on my edgars account for almost 2 years if not longer.

I tried for months to cancel this with no luck, edgars saying that they cannot control this (but it is on their account!)

They say you have to call the provider and cancel it yourself.

I eventually had a very frustrating call with them ending the call after about 10minutes by saying that I deal with edgars and they must close my account immediately.

I find it sickening that edgars bullies customers with regards to added services on their account.

If anyone is in the same situation, I think its better just to tell edgars that they must close your account rather, this is what I did.

Shame on you edgars, I hope your turn comes!

They say I have an account with Edgars and I have the outstanding of R6019.00 wich the account was open on 01-01-1970 and my date of birth is 13-03-1989 and I have not open any account since I was born, I doints what heppening please I need help. I did not open the account at any Edgars stores, I was not even born on the date that they say I have open the account.

I am being charged for airtime of which I have not authorised. I did not receive any airtime. I have been to the Middelburg branch twise and the staff members promosed me that a consultant will contact me, its now 4 months later and I am still waiting.

I want a full refund for the entire period of payment and statement from beginning of my contract.

My details as follows:
Mr CJ Lemmer
[protected]
[protected]

Dear Edgars accounts
Please note I paid up my account end of October 2017…ie NO outstanding balance as confirmed with the cashier at The Somerset Mall Branch when I SETTLED THE FULL AMOUNT oweing on my account.
I received SMS saying my account was overdue Dec 2018
I personally queried the outstanding amount at the Somerset mall branch Beginning January..to find that an for Cell Phone recharge had been allocated to my account.
I have yet to receive an updated email statement…. My last email statement was July 2017!
I waited for over an hour for this to be sorted and reversed off my account. I NEVER HAVE NOR EVER WILL PURCHASE AIRTIME ON MY EDGARS ACCOUNT!
HOW DID THIS HAPPEN ?
Please confirm that this has been fixed.
In anticipation
Kim Hutton-Brown
[protected]

I visited Edgars Westwood on Friday 26 January 2018 as I was looking for Clarins specials. There was no one at the Clarins counter and the two sales assistants on the other side by the REvlon/ Elizabeth Arden section were sitting and doing their make up. I didnt see the need to disturb them so I left the store.

I did come again on Friday 2th February 2018 as I wanted to see what was left of the specials as my products were finished. As I entered the store again, the ladies at the Revlon/ Elizabeth Arden section were chatting and on their cell phones. There was a lady at the Clarins counter doing her make up but she did get up to assist me.

Nevertheless the service was very mediocre. She just adviced me on the product i was interested in showed me a special on a moisturizer and tried the double serum on my hand. When I complimented her on her make up she said it was Clarins and that was it. Needless to say I said i would think about it and left not purchasing anything.

The next day I visited Foschini Pavilion as I was shopping there. I went to the Clarins section. Not only did the sales assistant explain all the products she gave me samples, a toiletry bag and extra spoils. I left the store having purchased two gift packs and feeling like a million dollars.

I decided to send this through so that Edgars really understands that you lost a significant sale just due to the sevice being below average. I do not work in retail but I can tell you if I did work at Clarins firstly, I would demonstrate the products by using them on the customers skin. Nothing substitutes the feel of a product. Second I would always make a customer feel important, valued and as a woman special. I would make the customer feel that I am going out of my way. For example, ask them if they would like to try the sample or since I complimented her on her make up show me which one she used and offer to put some on. If she did this I guarantee you I would have bought something from that store.

Sadly, its certainly not the first bad experience I have had at this store. I have never ever seen who the Manager is or ever heard from him ( if it is still a male). Honestly the only staff who give me attention, are friendly and are helpful are the security guards. This has been the case for a while.

I do not want a resolution as I have what I needed from another store. However, Edgars needs to know how their staff impact their customers, and sales. Further, a manager who is elusive is not helpful. I certainly hope that this store ups its game as right now your staff except the ones at the tills and the security guards appear to have nothing to do or no interest in your customers.

I generally prefer the Shelley brand of underwear garments, but my latest purchase from Edgars Mooirivier Mall had left me dissatisfied. I had bought two pack G-string panties. These seem to differ in size and cut (some are skew). Those which in my opinion is the correct M size are very comfortable. However, the others, which seems to be more in the range of S size are uncomfortable and quickly become unbearable to have on. I would request that you take a serious look at the quality checks performed, as it is failing your company and the consumer. I've waisted my money on products which I am unable to wear the half of.

I had insurance thru Edgars for the whole of 2017. part of their incentives was that they would credit my account with 4000 thank u points every month when I pay my monthly premiums. until today I have not receive them. my policy number was [protected] *002. I have written a few emails bit no 1 seems interested in helping me.
I believe Edgars spends a substantial sum to build a positive public brand. But I put it to you that this budget is wasted when your company's operational conduct betrays the values, ethics, commitments and morality.
SPECIAL WORDING
Home Assist
Contact Number:
[protected])
Each month, 4000 ThankU points will be credited to the Thank U Account number on record for the previous month provided the premium for that month was received.

A person, Hilda Scott, used my I'd number and cellphone number to open an account with you
After receiving sms's, I went and queried this
I was asked to provide an affidavit stating that this was not me
was asked to fill in a dispute form
Tableview store manager informed me that everything had been sorted
Nearly 3 years later ITC states I owe you thousands
Tableview branch is telling me they can't help me
I can't call customer service because I DONT HAVE AN ACCOUNT WITH YOU!

I am now unable to apply for credit for my new business
I want some kind of response from someone, I'm tired of being bounced around from one person to next because no one is able to help me
My business is now on pause, and if this is not resolved I will speak to my lawyers about loss of income

Mark Heigan

I visited the Edgars Store Westgate Store on the 24/01/18 . There was a sale on 50 % off on clothing and shoes. I saw two pairs of shoes.Marked down and decided to take the 2 pairs of shoes. When I got to the till to pay I queried the 2 prices on the green pair of sneakers . The cashhere could not explain and call a mangager who just looked at me like she didn't wanna assist. The cashhere then called a gut from the shoe department, who also could not explain the two different prices . I explained if I look at the two price tags the original price was R499 then marked down to R399 heins the price tag new price. So I asked why wasn't the price mark down from the mark down price and he couldn't tell me.But advised the working on the original price which doesn't make sense if u look at the other pair which original price was R399 and make down to R100. If you work on the original price this pair should have been R199. Yet it was maked down too R100. Which also doest make sense. It's more than 50% maked down . Which tells me this also was originally marked down and they worked on the marked down price to get to R100.

I am really unhappy with the poor service and not once did anyone appoligies or try to find a solution .

Regards 

Dawie Theron 

Hi there, a month ago I bought my 2 year old son a pair of blue puma sandals.. The sandals is busy falling apart! All the straps are breaking! I paid +-R360 for it, but I'm very disappointed with the quality of the product.

I bought this sandal thinking because it's Puma and edgars is selling is, it will be quality... To my surprise and disappointment it was the opposite.

I order stationary online 1st week of January 2018. The parcel arrived on 05/01//2018 but with 3 missing items. A nice velade white board and market and 2 flip files. Ref no.[protected] and [protected].
I notified CNA via their email that the items had not been received and I received reference no: [protected]/GO. The mail stated I would be contacted within 48 hours. No-one contacted me either in writing or verbally. I phoned the call centre on 07/01/2018 to enquire about my initial email. The operator said his hands were tied, but he would " escalate " the matter to the online team. Another 48 hours passed with no communication from CNA. Today I phoned again after sending another email and the operator once again stated that he doesn't know anything, the online team deals with these complaint, yet no-one from the so called online team has ever been in contact with me. It is becoming very frustrating that there is lack of communication and feedback. All I want to know is, where are my items, when can I expect them? I need them by 16/01/2018 and if CNA cannot deliver I would like a refund to purchase them else where.
I feel the service I have received has been disgusting. No communication, no knowledge of my order, no-one seems to know what's going on andn the only people who allegedly knows( the online team) has never once, since 05 January contacted me. I am tired of hearing how this matter is being escalated...I have just received a call from the complains department and still no-one knows what is happening with my items. The caller is still waiting to hear from the online team and could not answer a single question I asked. All I want is my items before 16/01/2018, whether they are couriered to me or whether an arrangement is made with a store for me to fetch them.

Good Afternoon,

I was at the Pavilion store today between 13:00-13:45

I had the most frustrating expereince and I am a very unhappy customer.

1. Your items have missing price tags which is easily missed and only to bediscovered this at the till after standing in long queues especially when its lunch hour.

2. Cashiers are too busy chatting to each other to hear the customer's requests. I asked for my Thank you points to be used and discovered that after my purchases were processed that this was not done. I was asked by the cashier if he must redo the bill to include my points - again too distracted by his colleague and their conversation so what I had asked to be done clearly flew past him. Again, during lunch hour when time is limited to the CUSTOMER!

3. Further to the cashiers distraction he did not remove the security tag, so I was again held up at security due to the security alarms being set off - making me feel like a shop lifter.

This is not the first time I have experienced these issues at your stores. The floor staff are also scarce or too busy having a fat conversation with each other or screaming across the floor to each other in personal conversation.

Please do not call me to verify what I have stated and do not call me with an apology regarding my experience - this does not help.

Train your staff to be more customer orientated and remind them that the customer comes first not their personal chit chats.

on the 28th of December 2017 my daughter bought a dress on sale at Edgars Cape Gate. Tillslip brocade [protected]: on the original sales tag was a red sticker with the new salesprice .
I will send you the photo of the tag and what my daughter paid.
When they scanned the item at the till it still showed on the system for a higher price and the cashier wrote the higher price on the tag in pen and said that was the price. That is unacceptable she should have called her supervisor to correct the amount on the till as the price was still not updated on the system. This is not the first time either that they chose to ignore the celesta's but when its someone they know they will make sure its rectify even if you have to stand behind that person in the line for half an hour.thats called double standards

I was robbed of my purse on the 16th of December my ID as well as my cards was stolen i immediately blocked my cards.I was told by an Edgars employee at canal walk store i cannot make a payment as my card was blocked i need my ID to do so. My COMPLAINT IS if I don't have an ID yet how can I make a payment I'm sure there should be an alternative way to make payment. My question is am i going to be liable for the interest incurred by this very stupid rule. I was already traumatised by the whole incident now i still have to go through this with your company. I have been a loyal customer but after this ordeal i think i will not support this company again and I will ensure that my family and friends will do so too.

Good day, my boyfriend bought a phone at CNA Eikestad Mall on the 26th of December 2017, the first day the phone was fine but next day when he charged the phone its getting extremely hot, CNA eikestad mall replaced the device on 29th December 2017, the new one is doing the same. We were advised that we cannot take another device or get a refund... he cannot work with this broken phone he's using it for work purposes and whats the use of replacing the device but its doing the same [censor]. The phone is still in its 7day OBF period.