Edible Arrangements
Reviews and Complaints

I had ordered a sweet love platter for my son in Austin Tx for thanksgiving order#W0100584542 I paid $65 for it but they delivered the mini platter instead which is only $29.I have called 4 times and and left a message and no one has returned my calls. I would like this issue resolved. My name Mildred Turenchalk and number [protected]. I would appreciate a credit for the difference.

Item was ordered online, never delivered on date I paid for, had to go to the shop to get arrangements and when picked up Pineapple was bad and old, the chocolate on them was falling off and not edible. store never answered the phone calls, then after I picked up the arrangements i get an email saying that the arrangement was successfully delivered. The chocolate covered strawberries were supposed to have pink swirls I paid an additional 5.00 for. but this one had white swirls which is free. I am totally never using edible arrangements again if this is not rectified. 93.00 for an arrangement that half of it was inedible.

Order number W1005083705-1

I made a legitimate online order #W1004703009-1, which was processed through your store in Jacksonville, FL. I was notified of delivery on 9/6/21 by email. That was no problem.
Three days later, 9/9/21, I received another email about an order #S0445088665 which was picked up in person at the same Jacksonville store. That's impossible because I'm in Pennsylvania. I called the store and spoke to Pam who described the person who picked up the purchase. Pam provided a charge card number that was used which I don't recognize. Since this is not my card number, it looks like I wasn't charged for the purchase.
My concern is that the seemingly bogus card number is attached to my name, address, phone number, and email. I find it way too coincidental that this occurred a few days after my original purchase which was processed at the same store. It's either fraud or a serious mix-up on an employee's part. I don't appreciate my personal info being used — or misused in this way. It's hard to believe that Edible management doesn't want to look into this weather it's fraud or human error.
I served twenty-five years with the NYPD. I'm not a chronic complainer.
I've made a report with my local police just in case I someday receive a bill for items I didn't order. A fraud alert has also been placed on my personal info.
On 9/10/21 I spoke with Alex at customer service about all of this. He mentioned something about a Patricia Davis whom I do not know. Please check this out.

I ordered from store 469 in Ft. Walton Beach. A Summertime Fruits and Cheesecakes... It was for a Birthday to be celebrated with the cheesecakes.. So the entire evening was ruined because of it. I contacted the store and they said they redo the order. They brought out the cheesecakes. I just thought they should have done more for their mess up. Nothing was offered or any explanation. Truly disappointed in their customer service.

I feel silly complaining about something so trivial in today's world but, I'm dissapointed that what I ordered looks nothing like the photo in the catologue. Instead of "rainbow dipped" chocolate covered strawberries, I got what looks like a tacky Valentine's Day one. No rainbows just big chunks of red and white sprinkles. It looks very unappealing. Not at all what we wanted.

Order date - Thursday, June 17, 2021

Order total - $74.89

Order number - w2004221729-1

Payment information:
Sherri Taveras
3355 Wilton Crest CT
Alexandria, VA 22310

Order information:
Delivery on June 19, 2021

Sheila Cook
5316 Gavella CV
PALMETTO, FL, 34221

[protected]
TOTAL
Strawberry Sweets Platter - One Size

1
$69.99
$0.00
$69.99

*Containers may vary.

Edible Arrangements - 1600
7333 52nd Place East
Bradenton, FL 34203
I already called the store and told them items are missing -she said she will either call me or email me. Nothing yet. I had ordered four different edible arrangements to go to four different places. I understand you have to use different platters, trays, whatever. I expect it to look good and be presentable. I pay enough money and would like it to be close to the picture as possible. This is your business-I am not being unreasonable, I want what I see and what my recipient gets to be the same!
Thank you

I ordered 2 Get Well Swizzle Trio's for my friend. They were supposed to arrive on May 5th, but didn't arrive until May 8th. They were not edible. She said it looked like mold was growing on the apples.

Order date - Monday, May 3, 2021

Order total - $66.78

Order number - W2003753108-1

Payment information:
Miranda Vasel
24 Shady Oak Court
St. Charles, MO 63301

Order information:
Expected delivery on May 5, 2021

Cinthia Guillen
106 E Ruby Rd
Rio Rico, AZ, 85648

[protected]
ITEM
QTY
PRICE
DISCOUNT
TOTAL
Get Well Swizzle® Trio - 1 - 12ct box

1
$42.99
$0.00
$42.99
Get Well Swizzle Trio® - 1 - 12ct box

1
Custom Dipped Fruit™ Box Sleeve: 1 Get Well Sleeve

1
*Containers may vary.

Edible Arrangements - 474
13980 W Bell Road
Surprise, AZ 85374

I ordered the deepest sympathy fruit flowers (12 chocolate strawberries). Upon deliver the delivery person promptly placed the box side ways on my porch and didn't ring door bell.
By the time I found the they had melted into one mass at bottoms of box.

I opened box and the stench of strawberries told me they where no longer edible. I spent 100 bucks for a melted spoiled mess.

I am very disappointed with the outcome
Order# W0094673310-1

I ordered the Classic Indulgence Box
Chocolate Dipped Strawberries, Apples & Bananas Box - 12 Box
Only received ALL-strawberries.
I called today they kept me on hold for 15 mins then when I got through they hung up so I had to call again. They said they would bring a new one if the old one was returned? I have been ordering from Edible Arrangements for years. I am very disappointed